Megafon is one of the most popular and reliable telecom operators. All services provided to them are thoughtful and have almost no weaknesses and flaws. But even in the work of the largest and most reputable organizations, problems and malfunctions can occur. Especially for such cases, the Megafon support service was created, toll free number allows subscribers to contact trained professionals who will advise concerned customers on any issue. Users will only have to accurately and correctly describe the difficulty that has arisen, so that support operators can help find perfect solution.
Every self-respecting company that cares about the convenience and well-being of its own customers is obliged to provide convenient access to the support service. Megafon was no exception and provided subscribers with a lot of options to contact operators. Those who wish are capable of:
- call the contact phone;
- send an SMS message;
- write a question on a social network;
- use chat or form feedback;
- visit the nearest office of the company.
Each of the listed methods is distinguished by its own effectiveness and result, which is always positive. O
people who have taken up help receive a detailed, high-quality answer that allows them to forget about the difficulties and restore access to the necessary services. At the same time, the quality of support does not depend on the region; residents of small towns receive no less complete answers than residents of Moscow.
How to call Megafon support service
Most convenient way 2019 support links - calls. There are 2 simple numbers for this:
- 8 800 5500 500 ;
- 0500 .
Both combinations are free, and the waiting time for an answer to them is minimal. The second option is especially convenient, but it is available only to Megafon subscribers. Clients of any operators (including landline phones) can call 8 800 5500 500, but in in this case the connection will be paid. The exact cost of the service depends on the caller's tariffication.
Separately, it should be noted that each region has additional number ties with contact center ohm. So, for users who have connected to Megafon North-West, the phone number of the support service should be specified in the service agreement.
Clients from other regions should do the same. Sometimes this approach significantly reduces the total waiting time and allows you to get more up-to-date and accurate information.
Communication with the contact center in roaming
Travelers cannot be left without help either. A separate toll-free number has been developed for them, allowing you to get a quick answer to any question that appears. Users who are abroad will have to dial +79261110500 from their mobile phone. This phone has 2 positive qualities that cannot be ignored:
- no payment for the call made;
- the speed of the operators' response.
The second is due to several reasons at once. The most important reason is the low line utilization, since people abroad do not often face difficulties. Additionally, the high priority of such calls can increase the speed of service. Travelers receive consultations as soon as they need it.
Use of the official site
An excellent way to deal with the difficulty that has arisen will be a visit to the official website of the mobile operator. The most accessible form here is the feedback form. To use it, you have to;
- enter the site;
- go to the "support" section;
- select the item "write to us";
- fill out the proposed form (name, phone number, description of the problem and contact information);
- wait for an answer that comes within a day.
There are also contacts indicating other communication methods.
Additionally, you can use the help of specialists in personal account subscriber. An interesting option for getting a consultation would be contacting through social networks... But it is important to remember that you can write a question only in the official community.
SMS messages
The last method to get remote support is to use SMS messages. For this, the operator created a special short number 0500, to which you can send any question that appears. The service is free, but available only to Megafon subscribers.
In the most difficult situations, when it is not possible to use the support number offered by Megafon, it is worth visiting the company's office. The employees working here are obliged to solve any problem that arises. Among other things, they are capable of:
- tell about the features of tariff plans;
- disconnect or activate the service;
- configure the connected option;
- advise on communication issues.
The only condition that visitors must comply with is the presence of a passport. Without it, you can only count on verbal support and detailed explanation possible actions that can get rid of the problem. But the subscriber will have to deal with the difficulty on his own.
How to deal with the problem yourself
In some situations, users can avoid communicating with support operators. To do this, it is enough to familiarize yourself with the information available on the official portal of the cellular company.
Here are the most FAQ and the difficulties faced by customers and suggested ways to resolve the problems. Moreover, the quality of the description and available methods do not depend on the region of connection (residents of St. Petersburg and Moscow face the same difficulties). Sometimes in a good way to understand the situation becomes a voice menu. The phone number that allows you to use this option depends on the selected service, so you should check it on the website.
Any mobile operator, which provides its services to the population, must work closely with each of its subscribers, help him in case of difficult situations, advise and give actionable tips... This is the role that the service should play. technical support subscribers, which can be contacted by calling certain numbers or by asking questions online.
Calling the Megafon hotline from the Mobile.
Megafon customer support center posted on official page your contact details and now we will explain to you how best to contact the support service if necessary.
Megafon technical support. How to call?
The support phone number is the same for all regions of Russia. All numbers for which you can get help are indicated in the contract for the provision of communication services or in packages with SIM cards.
For quick communication you need to dial on the phone:
If the subscriber has forgotten the number, you can always look into the phone and use the special Sim-menu installed in every modern smartphone.
Megafon technical support phone, technical support service and operator assistance
No matter how reliable the provider or representative of communication for mobile phones is, not a single subscriber is immune from problems. Sometimes they have problems with communication, there are questions related to the charging of calls or messages, payment for packages, questions regarding certain services and options, and so on.
That is why the service 24/7 technical support very important in the complex work with the subscribers of the provider. Both individuals and legal entities can call the Megafon support service.
Thanks to this service, you can
- find out about the availability of money on the balance sheet,
- about subscriptions connected to this number,
- find out the reasons for communication problems
- etc.
Megaphone in roaming. How do I contact support?
Megafon subscribers whose phone is outside the region with them, very often face various communication problems. And so that the operator's subscribers mobile communications could get help at any time of the day, a special number was created by the provider's specialists.
You can call this number not just from any region of the country, but from anywhere the globe... And if you are a Megafon subscriber, then these calls will be completely free for you.
By the way, calling the technical support service of another provider while in roaming status is completely useless - you need different numbers for this.
By calling this number, you can not only use the services of a robot, but also contact the operator who will help you with advice, after carefully listening to the question that has arisen.
Do you use the services of numbers of other operators and do not know how to call the Megafon support service?
Megafon support service is ready to help subscribers of other operators, such as Beeline, Tele2, MTS. For subscribers of the above mobile operators there is a number
This number can also be used by those subscribers who are trying to call the support service using landline phone.
The company offers its clients huge list services and European service, however, certain local problems that require communication with the operator. MegaFon's subscriber service in Moscow operates around the clock, so subscribers can resolve issues at any time convenient for them.
How can you contact a specialist and what is it for?
Just like all mobile operators in Europe, Megafon offers its customers enough a large number of a variety of communication methods to establish sustainable communication and the highest quality service.
If necessary, you can contact a service provider's representative using the following methods:
- social networks;
- chat on the official website;
- feedback function;
- visit to the company representative office;
- SMS message;
- MegaFon subscriber service in Moscow with mobile phone.
It will be possible to contact a company representative even if the subscriber is abroad, that is, in roaming.
You should not call specialists once again if you need to find out some general information about tariffs or services. You can read about all this in detail on the official website of the operator. However, you cannot do without expert advice if you need:
- compare tariff plans and choose the most profitable of the options for your own use;
- resolve the issue of your balance;
- activate or deactivate some services (for example: "Beep", " Hidden number" etc.);
- activate or block the card;
- establish the Internet;
- leave a request to check the quality of communication
and in other similar situations. 
Like other communication service providers, Megafon has its own short telephone number for the Megafon subscriber service in Moscow - 0500. By typing this, the user will hear the voice of the answering machine. It is necessary to select the items of the sections in connection with the question that interests the user. As noted experienced users, if you need to contact a specialist as quickly as possible, in the main voice menu it is better to select the item "" at once. If this method fails to get in touch, you can dial "9" and then "".
Sometimes instead of the written voice menu subscribers can hear Elena's voice - special program, robot. You should not hang up immediately, her system understands human speech well, and therefore a rather interesting and effective dialogue can turn out. Elena "knows how" to give answers to basic (frequent) questions.
To contact a "live" person, it is enough to ask Elena to connect to the operator. If she offers her help (the subscriber will hear “Can I help you with something?”), You need to answer: “No”. After that, the system will connect with the required specialist.
Subscribers who are not included in the number corporate clients MegaFon can get in touch with a specialist thanks to another number - 0555. There also works an answering machine, according to the prompts of which you can get in touch with the operator. 
Other rooms
Being subscribers of other mobile operators, or using a landline phone, users can also talk to a specialist of the Megafon operator. To do this, dial the number: 88005500500. The user does not have to listen to the voice menu, as in the situation described above. After connecting, the person will immediately hear the voice of the operator.
Except one, federal number, the company also assumes a local phone number subscription service Megaphone in Moscow, phone: +7 926 111 05 00.
MegaFon offers landline numbers not for all Russian cities, but only for some of the largest ones. So, to solve your questions on special numbers residents can contact:
- Tula - by phone 8 (4872) 79 05 00;
- Eagle - by number 8 (4862) 63 05 00;
- Nizhny Novgorod - by number 8 (8314) 13 15 00;
- Kurskaya - by number 8 (4712) 74 55 00;
- Ryazan - thanks to the number 8 (4912) 51 05 00;
- Vladimir - using the number 8 (4922) 60 05 00;
- Bryanskaya - via phone: 8 (4832) 30 05 00;
- Kaluga - by number 8 (4842) 40 05 00.
If the subscriber is in roaming
Quite often there are situations when subscribers are abroad, but they will require hints and help from a Megafon specialist. In this case, the phone number of the Megafon support service in Moscow must be in the international format, that is, first put +, then the country code, and then the number. +7 926 111 05 00 or +7 926 111 0555 - available rooms to connect with a specialist of a mobile operator in roaming. It is important for subscribers that phone call on the specified phone number is free.
Corporate customers of this mobile operator can contact the service number: 0500 or 0555. A complete list of countries from which you can call short phone operator support service "Megafon" in Moscow, can be seen on the website of the service provider at the link - spb.megafon. ru. 
Chatting with a company representative will become simple and convenient for the user. To use this feature, you only need a computer or mobile device and network access. First, the subscriber needs to go to the official website of the Megafon company. There you can find a separate section for communication - "Ask a question via chat". Having selected it, the subscriber goes to the page where he will need to fill in the main fields.
- Name. Of course, it is not at all necessary to indicate passport data, you can use your abbreviated name or nickname. If the operator enters this name into the base, the user will be able to hear it while listening to the voice menu greeting on the next call to the operator.
- Telephone. It is important to point out real number, because this is the only way a specialist can check on it full information or make an application for a communication check, provide proper services.
- Topic. Just like "Phone", this section is mandatory. There is no need to write your question or problem here. This field is more needed to connect with a specialist of the desired direction. As an example, you can specify: setting up the Internet, disabling the "Beep" service, checking financial expenses, mms does not work and the like.
- Question. It is here that you can already describe in detail the very essence of the problem, indicate what the difficulties are, when they began, etc.
After successfully filling in all the specified fields, the user must check what he has written and click active button"Further". In a few seconds (maximum - a few minutes), an expert on your question will contact you in the chat. Then it will start live communication in real time, that is, normal written dialogue.
Communication through other means
Subscribers who have access to the Internet, but save their time, can contact the operator through a letter. To do this, you need to go to the representative's website, and then select the "Feedback" or "Contact us" section (via the link https://megafon.ru/help/faq/).
A special form will open in front of the user, in which you need to specify the number, name, subject and specific question(same as with online communication in chat). Required field to fill in is the address Email... It is from email the subscriber will receive an answer to his question. This answer will become legal evidence if you have to go to court. As a rule, you do not have to wait more than 2 business days for a response.
You can also get an answer to your question from MegaFon through communication on social networks. In the Vkontakte network, the company is registered under the nickname Megafon. In order to freely communicate with the operator in this way, the user himself must be registered on the site. In social networks you can find in the section "Ask a question" or "Forum". It is there that you need to write your appeal.
If there is no access to the network, and the user cannot connect with a specialist thanks to a call to him, you can transfer the necessary information or ask a question via SMS. In the message test, it is important to describe the essence of your question as succinctly as possible. You need to send messages to the same short service number- 0500. A confirmation should come from the same number that the company has received the request. Sometimes in the text of the message, a specialist can give a short answer to a user's question. Operators often call back in order to resolve the situation as efficiently and quickly as possible. 
The need to contact the reference service of a mobile operator at least once arose for almost every mobile user. Calls to the Megafon subscriber service are carried out not only in difficult and confusing situations, most often people ask simple questions for which an urgent response is required. The answer is so urgent that there is neither time nor desire to search for the necessary information on our own.
So, for example, most users are interested in the choice optimal rate; asks about the list of connected services; specifies what Megafon features are available for specific model mobile phone, tablet, etc. Often, before traveling abroad, people forget to activate the roaming service and contact the operator on the road by dialing a number help desk.
A considerable number of questions are received on the topic of settlements, subscribers are interested in the procedure and conditions for their implementation, the availability of opportunities to replenish the balance, etc. There are a large number of mobile users who do not use the Internet and are not familiar with the services USSD requests- it is they who make up the overwhelming majority of those who call the information service.
Whichever help service the user chooses, the mobile operator is always interested in providing high-quality services to all categories of customers, which implies the availability of ample opportunities for communication with the help desk. Let's look at an example of how to contact the Megafon help desk.
How to call the Megafon help desk?
A call to the Megafon help desk for operator subscribers is made to the Megafon short number by dialing 0500 ... There is a possibility of sending to specified number messages. In the second option, the answer will be received in the same way by receiving a message from necessary information to your mobile phone number.
All conversations, negotiations by means of messages with reference number are produced free of charge and are available only in Russia. For tablet owners, the operator has developed a special online form communication via the Internet. On the Megafon website, each user has the opportunity to fill out the proposed welcome form, specifying the requested data and receive a chat consultation. The Megafon contact center is always available to users.
Megafon phone for calls from numbers of other operators
When consultation is required, but there is no way to call from mobile number the operator himself (for example, the phone's battery has run out on the way), you can always contact the Megafon help desk via the number 8-800-550-0500 .
Megafon hotline is a service direct communication with a specialist of the company, where you can ask any questions and get comprehensive answers. Subscriber service Megafon operates around the clock. There is one more number hotline Megaphone 8-800-550-07-67 , but this is an automatic help desk where it is possible to get standard list information about the services of the company.
Convenience automatic service lies in the possibility of obtaining comprehensive information on frequently asked questions about the company's tariff policy, new offers on the market, methods of connecting services, etc. All calls to the Megafon help desk from numbers of other operators are provided with a fee.
Contact center Megafon for subscribers in roaming
When you need to contact the representatives of Megafon while in roaming, you should dial +7 926 111 0500. Obviously, it is not always possible to look for a complex number in roaming, it is difficult to remember. As a result, the recommendation is to enter the number in the directory of your own telephone.
Other types of communication with the Megafon contact center
Megafon has its own services in Odnoklassniki, Vkontakte, Live Journal, Facebook, as well as in a blog on the Habrahabr.ru portal. Here there is an opportunity to ask questions to company representatives and get an answer in the same mode. The company provides answers as quickly as possible and in in full... There is an element of interest in creating an optimal social media image.
This fact indicates that the company does not shy away from publicity, pursues an open policy and is interested in developing a direct dialogue with the audiences of its own users. Objective open information in social networks allows Megafon to carry out operational monitoring wishes of own target audience, to be a useful and in-demand mobile operator.
Like any company, Megafon has the opportunity to contact the operator of the support service by contacting email address companies by going to the official website and sending a message to the specified email address. Enjoy your communication on a convenient service for you!
Megafon is trying in every possible way to help its subscribers in solving various issues. For this, a special reference service functions. It can be used by all residents of the country. The operator also offers assistance on the official website and provides online technical support.
For subscribers of the company there is a number - 8-800-550-0500 or 0500. Calling to the information desk can be made both from a landline and a mobile absolutely free of charge. Calls to these numbers are free of charge, are paid directly by the company and are valid throughout the country. If you are calling from a mobile, then it is better to dial a short number.
For service in roaming and the capital, there is separate telephone- + 7-926-111-0500 (free). In this case, subscribers can also call + 7-495-507-7777. The use of this certificate is paid. This option is best used when calling from outside the country.
The following issues can be resolved by phone:
- quality of service;
- work with services and options;
- rates;
- internet and so on.
It should be noted that for the connection various options and services may be charged.
Personal Area
If you need some kind of help, then it is not necessary to call from your mobile to the specified Megafon number. You can use your phone to enter the Service Guide. This system allows subscribers to monitor and manage options and services. If the subscriber first uses this service, then you need to get special password with the help of prompts. The cabinet is available on the Megafon website.
To obtain detailed information about all the features and rules of work in the "Service Guide" you can use the help desk at 8-800-550-0500 (free of charge from all phones).
SMS and online service
In the event that you cannot get through to special phone operators or you cannot enter the office, then you can send SMS. The service is free for all Megafon subscribers. To use the service send SMS to the short number 0500.
In addition, there is another support option, in which you may need a phone only in order to go to the social networks Facebook, Odnoklassniki and Vkontakte, in which there are Megafon groups. These groups have customer support and help with the services offered. In addition to the social media account, there is a blog on Twitter, where news is constantly published, and there is a technical blog on Habrahabr.
Features of support work
The operator's help desk operates in every region of the country. Operator's customers should remember that the phone number in each region may change, so periodically it is worth checking the information by calling 8-800-550-0500 or visiting the company's website megafon.ru. To control the quality of the provided consultations, when you call the support service number, conversations can be recorded.
