Do you need to contact an MTS support specialist? In this section you will find contact information of the cellular operator for subscribers in all service regions.
Unified toll-free MTS customer support number:
8800 250 0890 /Call MTS for free from any mobile and landline phone in Russia. Short number 0890 - for free calls from MTS.
How to call the MTS hotline?
To contact directly MTS support operator, call the toll-free number 8800 250 0890, stay on the line and listen to the end of the automated voice system message. You will be transferred to the first available employee of the mobile operator's hotline.
Please note that during peak hours when MTS help desk a significant number of subscribers are dialing at the same time, there may be delays in the operator’s response. For your convenience, the system will announce the approximate waiting time for an employee to respond.
For free calls to the MTS help desk, you can use either the operator’s service intranet number - 0890 (calls to which are completely free from mobile phones within the coverage area of the MTS network) or a single free number 8800 250 0890, which you can call without a doubt from any landline or mobile phone of another operator. At the same time, the call will be free for you, even from mobile phones of operators - Megafon, Beeline or Tele2.
Other MTS help desk numbers
The MTS group of companies unites not only a cellular operator, but also a financial organization and an Internet provider and offers its clients an additional federal number for communication with help desk employees and technical support of all departments. Use the phone number below if you are a client of one or more divisions of the MTS group of companies.
Calls to the single help desk number 88002508250 are not paid for by subscribers of any Russian telecom operator (including MTS, Rostelecom, Megafon, Beeline and Tele2). For calls from MTS, use the short hotline number 0890 (free).
Number for calls to MTS from abroad
If you are outside the Russian Federation, the above telephone numbers will not work, because they are intended for calls from numbers registered in Russia. Use the phone number listed below to call MTS from roaming or from a phone registered in another country.
+7 495 766 0166
When you are in international and national roaming MTS, calls to +7 495 766 0166 are free of charge. If you call the MTS contact center from another telecom operator (both mobile and landline), payment will be made in accordance with international communication tariffs. We recommend checking in advance how much a minute of conversation will cost, especially if you are calling from a hotel phone.
Technical support specialists work for customers on all popular social networks and answer questions by email. You will find additional information in the main section.
Geography of MTS work
The contact center of Mobile TeleSystems OJSC and the technical support service for subscribers operate for the operator’s clients in the following regions of Russia:
Moscow and St. Petersburg , Republic of Adygea (Maikop), Altai Territory (Barnaul), Amur Region (Blagoveshchensk), Arkhangelsk Region (Arkhangelsk), Astrakhan Region (Astrakhan), Belgorod Region (Belgorod), Bryansk Region (Bryansk), Republic of Buryatia (Ulan-Ude) , Vladimir region (Vladimir), Volgograd region (Volgograd), Vologda region (Vologda and Cherepovets), Voronezh region (Voronezh), Republic of Dagestan (Makhachkala), Jewish Autonomous Okrug (Birobidzhan), Transbaikal region (Chita), Ivanovo region (Ivanovo) , Republic of Ingushetia (Magas), Irkutsk Region (Irkutsk), Kabardino-Balkarian Republic (Nalchik), Kaliningrad Region (Kaliningrad), Republic of Kalmykia (Elista), Kaluga Region (Kaluga), Kamchatka Territory (Petropavlovsk-Kamchatsky), Karachay-Cherkessia Republic (Cherkessk), Republic of Karelia (Petrozavodsk), Kemerovo Region (Kemerovo), Kirov Region (Kirov), Komi Republic (Syktyvkar), Kostroma Region (Kostroma), Krasnodar Territory (Krasnodar, Sochi, Novorossiysk, Anapa), Krasnoyarsk Territory ( Krasnoyarsk), Kurgan region (Kurgan), Kursk region (Kursk), Leningrad region (Vyborg, Luga), Lipetsk region (Lipetsk), Magadan region (Magadan), Republic of Mari El (Yoshkar-Ola), Republic of Mordovia (Saransk), Moscow region (Odintsovo, Sergiev Posad, Ramenskoye, Lyubertsy, Krasnogorsk, Mytishchi, Shchelkovo), Murmansk region (Murmansk), Nenets Autonomous Okrug (Naryan-Mar), Nizhny Novgorod region (Nizhny Novgorod), Novgorod region (Veliky Novgorod), Novosibirsk region ( Novosibirsk), Omsk region (Omsk), Orenburg region (Orenburg), Orel region (Oryol), Penza region (Penza), Perm region (Perm), Primorsky region (Vladivostok), Pskov region (Pskov), Altai Republic (Gorno- Altaisk), Republic of Bashkortostan (Ufa), Rostov region (Rostov-on-Don), Ryazan region (Ryazan), Samara region (Samara), Saratov region (Saratov), Sakhalin region (Yuzhno-Sakhalinsk), Sverdlovsk region (Ekaterinburg) , Republic of North Ossetia - Alania (Vladikavkaz), Smolensk Region (Smolensk), Stavropol Territory (Stavropol), Tambov Region (Tambov), Republic of Tatarstan (Kazan), Tver Region (Tver), Tomsk Region (Tomsk, former Tomsk Cellular Communications "), Tula Region (Tula), Republic of Tyva (Kyzyl), Tyumen Region (Tyumen), Udmurt Republic (Izhevsk), Ulyanovsk Region (Ulyanovsk), Khabarovsk Territory (Khabarovsk), Republic of Khakassia (Abakan), Khanty-Mansi Autonomous Okrug - Yugra (Khanty-Mansiysk), Chelyabinsk Region (Chelyabinsk), Chechen Republic (Grozny), Chuvash Republic (Cheboksary), Chukotka Autonomous Okrug (Anadyr), Republic of Sakha (Yakutsk), Yamalo-Nenets Autonomous Okrug (Salekhard) and Yaroslavl Region (Yaroslavl) .
Please note that communications with MTS Help Desk hotline staff are recorded. This is necessary solely to improve the convenience of the company's clients. If such a need arises, the service quality control service will be able to listen to the conversation and evaluate the competence and politeness of the operator’s hotline employee.
All phone numbers listed in this section are as of August 2018. You will find additional information on the official website of the telecommunications operator www.mts.ru. In addition to clients of the MTS operator, support is provided for A-Mobile and Allyo subscribers.
Every subscriber should know how to call an MTS operator from a mobile phone for free - this is not just a recommendation, but a necessity that may be needed at any time. In the modern world, there is nothing more important than time and, as we know, to resolve an issue related to mobile communications, you always need to know the MTS number. After all, when it is not at hand, you have to look for solutions on social networks or visit the nearest communication store in person.
On the official MTS website and on specialized portals you can find a lot of useful information about tariffs, satellite TV, roaming settings, connecting or disabling additional options for the number and much more. Unfortunately, in most cases, the issue can be resolved by a technical support specialist who you need to call directly.
Instructions on how to call the MTS operator for free
Contact numbers used by the operator can be dialed both from a regular phone and from a mobile phone; there is also a separate number for subscribers who are in roaming.
You can call MTS using the following numbers:
- 0890 – you should remember this short number. It is intended for calls from mobile devices in the Russian Federation. When making a call, the automatic assistant will tell you by voice the sections to which the topic of the request relates. To save time, it is recommended to immediately skip the assistant robot and wait for the connection with the operator; this can be done using the numbers 5 and 0 immediately after the connection.
- 8 800 250 0890 - some subscribers are interested in: “How to call the MTS operator from a landline?” 8800 is a direct number that you can call not only from MTS, but also from other mobile operators or landline phones in Russia.
- +7 495 766 0166 – this number needs to be written down in your phone book before traveling abroad, because this is the number you need to call while roaming.
Attention to subscribers: unfortunately, every year it becomes more and more difficult for the company to cope with the flow of incoming calls to the hotline, so the waiting time for a free operator can range from 5 to 40 minutes (sometimes more). Put your phone on speaker so you know when a technical support specialist is available.
I can’t call the MTS operator
When a problem occurs with equipment due to high overloads or simply due to a breakdown or malfunction, it is almost impossible to reach MTS, whether from a mobile phone or from a home phone. In such situations, there are several solutions, of which the following can be considered working options:
- . A free service where you can independently find out a lot of useful information, connect or disconnect services, read in detail about it and, if necessary, configure everything.
- Application " ". Here you can also solve most issues yourself, without the help of a specialist. Just go to the application and look at its functionality; 95 out of 100 questions can be answered here.
- The official website and its support service are available online. Go to and select the desired item from the “Help” section. This screen will display the main categories, the sub-items of which contain “Frequently Asked Questions” pages where you can get an answer to the question.
- Social media. The Mobile Telesystems company is actively developing social networks. At the moment, you can use Vkontakte, Twitter, Odnoklassniki or Facebook to clarify information through a special chat. This is a very convenient way of communication, because the average response time does not exceed a minute. You can find links at the bottom of the site.
- MTS communication salon. If you are unable to get through, or the specifics of the problem are more complex (services, websites and social networks did not help), we recommend contacting the nearest branch of the company. It is advisable to have a passport with you, on which the number is registered, to identify the client.
Interesting information: in the Republic of Crimea, during the first years of operation of the mobile operator, there were problems with feedback, which were solved technically. Find out more about this at this link.
MTS strives to develop and improve the quality of its services. In a special form below on this page, you can leave a positive or negative comment about the operator’s work. Indicate the level of expertise and assistance that was or was not provided in resolving the issue. You can also help others by responding to their comment or review.
MTS includes a help rating function when calling, so you can leave feedback immediately after it is completed. If the robot has not notified you about this, you can ask the operator to enable this feature or dial the required numbers yourself before calling.
Interesting fact: for those who value time and don’t like to wait, the operator has provided the function of a paid connection with a specialist without a long wait. You can hear a robot prompt about this when the line is busy.
Feedback for corporate clients
Legal entities and enterprises that are serviced by the company under a contract can call other phone numbers or use the chat on the official website.
Reviews
Dear visitors to the project, in order to improve the quality of the published material, as well as develop additional areas, rate the publication from 1 to 5 stars. The right motivation sets a new rhythm for achieving goals.
Communication issues cannot always be resolved independently, so the MTS Russia operator has provided options for connecting the client with the support service:
- You can make a free call to the number 8 800 250 08 90. You can call the service operator in this way not only from the MTS operator’s phone, but also from landline phones or phones of other mobile operators in any region, including Crimea. After waiting for the voice menu to turn on, press the number “4”, then “0” or “1”, then “0”. Next, you will be asked to evaluate the operator’s work. This is a voluntary action and by clicking “0” or “1” you agree or refuse to take part in the survey. In any case, the autoinformer recommends waiting for a connection with a specialist, informing that the conversation with the support service employee is being recorded.
- You can call the help desk using the MTS short number 0890 or the new number 08460, which is visible only in the “My MTS” application. While you wait for the voice menu to start, you will have the opportunity to find out the news and offers that are relevant for today in MTS. You can not waste time while the autoinformer announces all the points, and immediately go to the number “2”, after “0” or “5”, after - “0”. You will be asked to evaluate the connection and level of service of the company, which is also optional. Typically, you can directly connect with a “live” call center employee quite quickly – within a few minutes.
- In international roaming mode, you can contact the operator at +7 495 76 60 166. If you have an MTS card on your phone, the call is free. Do not forget that the number must be dialed in international format - with “+7”.
Working methods of CALLING from site visitors:
Guest: After reading the reviews, I immediately decided on a long-term solution to the problem. But I got through relatively well. Dial 88002500890-1-2-4-0.
Hope (for the best): download the My MTS app, everything is transparent there)) My niece told me. And there you can make a free call to the operator by adding 1 and 0 to it.
There are situations in which you urgently need to communicate with the MTS operator. MTS serves subscribers in countries such as Russia, Ukraine, Belarus and Uzbekistan.
Each client of the company wants to quickly receive the information they need. There are specific situations that require “live” communication with the MTS operator.
There are several options for calling the MTS operator. Any subscriber, even while roaming, will be able to receive consulting assistance from company employees.
It is worth remembering that the company’s consultants can answer any question regarding the services provided by the mobile operator. In addition, you can get information about your tariff, connected services, various promotions and special offers.
Subscribers from any country served can use a single toll-free number 0890. In order to connect with a company employee, you must first use the voice menu. After connecting, you first need to press button 2 on the phone keypad, and then 0.
And then there will be a connection with a consultant who is free at that time. You can use other combinations in the menu by pressing first 5 and then 0. There are several combinations, the main thing is that in the selected menu you end up pressing 0 on the keyboard.
How to call the MTS operator from a landline number
The federal number 8 800 250 08 90 is available to private clients. You can call it from both a landline phone and a mobile phone. In order for a connection to occur with a consultant, it is also necessary to use digital commands. Which are entered using the phone keypad.
You need to press the number 2, and then 0. After which the autoinformer must request an assessment of the services provided (press 0 or 1). Only after this will it be possible to wait for a response from an MTS employee.
Corporate clients use the federal number 8 800 250 09 90 to communicate with the operator.
It is not necessary to listen to the entire conversation of the answering robot; its speech can be interrupted by pressing a button.
How to call an MTS operator from a mobile phone While roaming
If the subscriber is in roaming, then in order to communicate with the operator, just dial the number 8 495 766 01 66. The call is free, no matter where in the world you are.
When you are outside the Russian Federation, you need to remember that when dialing a phone number, the international format must be used, so it is necessary to indicate +7 first.
Other methods of communication
If you are unable to reach the operator, you can use the MTS operator website. On the tab that opens, you can ask questions, which are formatted as feedback.
There is another option for contacting MTS employees. To do this, you need to visit your “Personal Account”
The easiest way to obtain information from MTS is to visit the company’s office, only in this case you need to have a passport with you, which will allow you to be identified as the owner of the SIM card.
The site also has a video that will help you understand the specifics of calling a mobile operator consultant.
It is quite easy for MTS subscribers to call the operator, as there are several options. Also, in each country served, there are certain service numbers that will ultimately allow you to contact the operator.
This service is beneficial for clients because... is provided absolutely free, no matter where you are. MTS always takes care of its customers, providing them with quality services and consulting assistance.
If a subscriber has problems with voice communication, he needs to contact the MTS help desk. Calls here are absolutely free, and specialists can solve almost any problem. People contact the help desk not only when problems arise, but also on many other issues.
MTS Help Desk
0890 or 8-800-250-0890
For example, here you can get full advice on tariff plans and options, learn about new offers from MTS, order Internet connection settings, activate or deactivate any communication services, and check the remaining minutes. In order not to remember MTS technical support telephone numbers, it is better to write them down in your phone book.
On the pages of our website you will also find a detailed review that discusses important MTS numbers and commands for effectively managing your number directly from your phone.
In this review we will look at:
- How to call the MTS helpline from MTS phones;
- How to call the MTS helpline from landline phones;
- How to call the MTS helpline from other mobile numbers;
- How to contact the MTS help desk when roaming.
The review will also indicate all the numbers by which you can call the MTS customer service.
The MTS technical support phone number can be seen on the package with the SIM card. It is also indicated on the pages of the contract for the provision of communication services. If the documents are not saved, then write them down in the phone book MTS main reference number – 0890. This number operates in all Russian regions.
In order to contact an MTS support consultant, you need to go through the voice menu. It is possible that in this menu you will be able to find useful information on your questions. If not, then wait until the system tells you how to contact the operator.
Calls to the MTS helpline from a mobile are free even when the subscriber is in intranet roaming in Russia. If you have any problems while roaming, feel free to call the helpline at 0890.
How to connect to MTS help desk from mobile
MTS support phone number is 0890. You can also use the number 8-800-250-0890. This is an analogue of the short number 0890; calls to it are not charged. But in intranet roaming, it is best to call a short number to avoid calling charges.
By the way, if you are on the territory of Belarus or Ukraine, and the phone is registered in the MTS-Belarus or MTS-Ukraine networks, then you can safely call to get help to number 0890 – the call will be free. If you are in international or national roaming, then to get help you need call +7-495-766-0166.
Calling the MTS help desk from other mobile operators
How to call the MTS operator help desk from mobile phones of other operators? In this case you need dial 8-800-250-0890, since the short number 0890 is available exclusively from MTS numbers. Using the same “long” number you can call the help desk from any landline phone.
