How to transfer water meter data by phone. Send meter readings to mosenergosbyt

Water / Cold and hot water meters

Specialists of the city system of settlements and charges for utilities (GKU Center for Coordination of GU IS) collected information and analyzed the most common mistakes when transmitting readings of individual water meters.

Send the readings of the water meter in Moscow. Error 1

Many townspeople transfer the volume of the consumed water. And it is the readings that need to be sent - those numbers that the device recorded. You don't need to calculate the volume yourself: the program will do it.

Send the readings of the water meter in Moscow. Error 2

Often the readings are not fully transmitted, only those numerical values ​​that have changed since the previous month. Usually, the numbers on the instrument scale are of two colors - black and red. Black indicates the water consumption in cubic meters, red - in liters. It is necessary to transmit the readings in cubic meters (black) in full, and indicate the liters (red) as desired.

Send the readings of the water meter in Moscow. Error 3

Quite often the townspeople confuse the columns for entering the readings of hot and cold water, or are simply mistaken when transmitting. On the Moscow portal of public services, you can change them within a month. Another option: to transmit the correct readings in the center of public services or the GKU IS of the region.

Send the readings of the water meter in Moscow. Error 4

They do not transmit the testimony at all or do not do it on time. Readings must be sent from the 15th day of the current month to the 3rd day of the next. The testimonies sent later will not be able to process on time, and the monthly average will be included in the payment document. If a consumer who submits testimony through pgu.mos.ru missed the deadlines twice, he will have to go to the center of public services or GKU IP and hand them over in person.

Send the readings of the water meter in Moscow. Error 5

Some people miss the deadline for checking the meter, but continue to transmit its readings. The readings of such devices are not taken into account. For the first three months, the payment for water is calculated based on the average calculated indicator, and after that - according to the standard (cold water - 6.935 cubic meters per person per month, hot water - 4.745 cubic meters, water disposal - 11.68 cubic meters). The manufacturer establishes the verification time for the meters; they are indicated in the technical documentation. The devices are verified by specialized organizations, the act must be submitted to the managing organization.

How to transfer readings of water meters in Moscow?

There are several ways to send the readings of water meters.

For example, using SMS. If you are using the service for the first time, register the payer code. To do this, send a free message to 7377 with the text: "water kp XXXXXXXXXX", where XXXXXXXXXX is the 10-digit payer's code. To send the readings, you need to send a message to number 7377 with the text: "add water XXX YYY" (XXX and YYY - current readings of hot and cold water meters). The readings must always be entered in the same sequence. To find out the readings for the previous month, send a free SMS to the same number with the text "water info last". Using the same short number, you can subscribe to automatic reminders about the delivery of readings from water meters.

Another option: through the application "Housing and Communal Services of Moscow". It works on Windows Phone, Android and iOS devices. Having installed it, you need to register with a mobile phone number, select the "Meter readings" item in the "Accommodation" menu, enter them and save the changes.

The testimony can also be transmitted remotely using the Internet, through the portal of Moscow state services.

In addition, meter readings are taken by calling the unified service department: 8 (495) 539-25-25. The latter is open from 08:00 to 20:00 on weekdays.

You can report the meter readings in person, for example, in the center of public services or in the engineering service of the district. The readings must be dropped into a box at the entrance or given to the operator.

In our time, control of meter readings lies with the consumer, therefore, we are obliged to inform the state every reporting date.

Starting in 2009, Muscovites and other Russian citizens had to supply meters to control gas and water.

Since that time, much has changed in the legislation, and today we have a civil obligation to enter meter data on our own, and on time.

basic information

The state controls every citizen and consumer, because the controllers, who were previously the only person responsible for this, cannot always get into the house and record the testimony.

The work of the controller has remained the same, this is a check, however, he keeps his own records, and the owners of the houses provide additional assistance.

The submission of readings is especially relevant for residents of large cities and megalopolises, therefore, special additional methods were created for them to fix water readings.

In our time, the world is developing at a tremendous speed, and the Internet has become available to almost every one of us. In addition to the good old way of transmitting readings, there are a number of new, more convenient and practical ones.

These include various applications, Internet portals, city sites, hotline numbers and much more.

The most convenient way is the Internet, because you can do it yourself, without queuing, without recharging your account, and other circumstances.

Therefore, our article should help you understand this method in more detail, and teach you how to do it yourself.

In addition to the methods of giving testimony, citizens experience difficulties with such tasks as not knowing the timing and correct execution of testimony after fixation.

What is it for

It is in your interests to do self-fixing of the meter, because according to the law, if a resident does not do this on time, his readings will be calculated at the average daily rate from the consumption rate.

Thus, if the consumer of water does not use it, and does not enter the readings, he will have a debt.

Photo: what you need to know about water meters

This reason worries many citizens, but the purpose of such control lies in the fact that each citizen realizes his responsibility and makes the necessary fixation on time. Another reason for fixation is the difference in the rate of consumption or its exceeding.

Families who consume more water than the norm should pay more, and this fact can only be clarified by taking readings clearly on the allotted day. For those who still have not figured out the fixing system, I suggest that you familiarize yourself with the timing.

Deadline for entering data

The data entry deadline is a certain period adopted by the state, which determines the difference between the new readings and the readings for the last month. An application form is available.

Every Muscovite undertakes to do this procedure every month from 15th to 3rd day. This process should be taken seriously as it is. if it is found out that the norm for the readings has been exceeded, the program will simply not accept them for fixation.

The same goes for the regularity of serving. If the consumer has not entered the data for three months, he will no longer be able to enter it so easily, and the only way is to contact the engineering service.

You should be prepared for the fact that even if you did not use water, there will be arrears at the average rate, therefore, with your appeal, you will provide up-to-date information, the specialist will enter them manually and correct it if necessary.

Regulatory regulation

Law No. 261 by Articles 5, 6, 13 obliges all owners of houses and apartments to install meters. Also important are legislative acts:

Rules for electronic communication of water meter readings in the capital of the Russian Federation

Rules for notifying meter readings in the capital of Russia:

1. The readings should be entered within the allotted time frame.
2. When fixing, not all numbers should be recorded, but only the last 3 total numbers that go from right to left. They indicate the total number of liters. The next step is rounding to whole cubes. m. they are indicated in black on the counter dial.
3. Make a message in compliance with the recommendations regarding this method, because each transmission method has its own nuances, which should be understood before using.
4. If your home has separate cold and hot water meters, you should fix them separately. Usually such devices are painted in red and blue, but if they have an identical appearance, you need to touch and understand where which one is.
5. You should carefully enter the readings, because incorrect information is punishable by a fine.
6. New meters will not be suitable for entering readings via the Internet.

Transfer options

Among the transmission methods, Moscow has the following:

1. Sending readings via SMS.
2. Enter readings on the Internet using some sites.
3. Enter data using a voice message by calling the desired number.
4. Using mobile applications.
5. In the engineering service of the district.

This diversity was not created by chance, but in order to increase the assistance and productivity of citizens and housing and communal services.

Each consumer can choose one of the following methods. How to transfer readings of water meters via the Internet in Moscow:

• the mayor of the city on the website;
• on the portal of State Services;
• on the website of the management company.
• Unified information settlement center.

Each of them has its own characteristics, let's consider the input procedure in more detail:

1. The site of the mayor of the city requires an individual payer code, which consists of 10 digits. The code can be found by looking at your previous receipt for payment of water, it will be on the right next to the date.
2. Go to the services section, taking indications for water.
3. A window will open in which you need to enter SNILS and a password. If you are for the first time on this site, preliminary registration is required. To do this, click on the offer to register, and follow the next steps.
4. After registration, you go to your personal account, and go to the services - input of readings - hot and cold water (fill in), send.
5. This site also supports other types of social login. networks and a portal of state services.

Through State Services

The State Services Portal is one of the most reliable and popular services, but it also requires a new user to register in advance.

In order to make the first attempt to make testimony, you must first visit the Center of Public Services in your area.

After that, you can use the Internet feed on an ongoing basis, without walking. This method can only be used for individuals:

• after entering your personal account, click on the "service catalog", then "payment for housing and communal services";
• among the offered options of service providers, select the appropriate one;
• a window will open where you must specify your personal code. You can see it on the payment receipt by water.

Indicate the apartment number, and readings from consumption.

Mobile application for nonresidents

To use this service, it is necessary that the phone has the application "Housing and Communal Services of Moscow". It is available for download at no cost.

It also requires prior user registration. When entering after registration, you will need to enter personal information:

• personal code;
• residence address;
• SNILS;
• other data.

It is possible that the data entered is not correct. An alternative input option can be a regular SMS. This option is also suitable for nonresident citizens.

Knowledge of the commands is required to use such a service. For a beginner, preliminary registration is required:

• to register, you need to send the word "servicereg" to 7307;
• in order to use the service, you need to send another message to this number, indicating the personal code. It looks like this - vodakp and your number. Thus, the system will know from whom the readings are sent;
• the next step is to indicate the readings. To do this, you need to send an SMS with the text "vodadobavit" and indicate new readings;
• if your house or apartment has more than one meter, the readings of each are entered through the space between them. Messages to this number are free.

What to do if you make a mistake

It so happens that the payer entered the readings with an error, but you should not be afraid of this. If you have a payment receipt with such data, and the difference is small, you should simply pay in addition, taking into account the correct calculation.

When making payment in the next period, you should correct your readings. Thus, you will pay a little further than you owe, but this way you can avoid miscalculations in the future.

Usually, an appeal is made to the management company for the area of ​​residence, and ask for a recalculation. The department specialist will not be able to refuse you.

There are many ways to convey the readings of a water meter in Moscow. Government services, SMS messages, mobile applications, phone - choose any convenient method and do not waste your time.

Progress does not stand still, subscribers can transfer information the way they want. Remember to do this regularly and on time.

Video: neural network for housing and communal services - it will be possible to transfer meter readings from a mobile

Installed water meters help to save costs for housing and communal services. You pay only for the actually consumed volume, not the mythical average. Now you can send the readings of water meters through the State Services - you do not need to fill out a paper form and hand it over to a representative of the UK, you send information via the Internet. We will figure out how to do this - on which site, whether registration is needed, until what date the data is entered.

State Services Portal

For Muscovites, a portal of city State services pgu.mos.ru has been developed, which presents a variety of electronic services. Here you enroll your child in a kindergarten or school, check and pay traffic fines, monitor student attendance. In the Housing and Utilities section, services for issuing information on housing and technical accounting, overhaul, formation of a payment document, as well as receiving information from electricity meters and water meters are implemented.

To submit the readings of water meters through public services - Moscow, you need to register on the portal. To create an account, you do not need a registration in Moscow, but without it, some electronic services will be unavailable.

You will need to enter your first and last name, e-mail address and set and confirm a password for entering - at least 6 characters, consisting of a set of Latin letters and numbers. You can come up with a login that you will specify when opening the system - but this field is optional. If you do not enter a nickname, your email address will be used as it.

Security question and answer are needed to restore access in case of password loss, to contact support. Choose a question that only you know the answer to. At the end, indicate the phone number that will need to be confirmed with the code from the sent message. The number is used for communication in case of problems with visiting the resource and for use in a mobile application for smartphones and tablets.

After entering the data, you are prompted to read the agreement and accept it. By doing this, you give permission for the processing of personal data. The system implements encryption tools, a set of technical and organizational measures to protect information from unauthorized access by third parties. Click the "Register" button to complete the process of creating an account on the Moscow public services website.

Transmission process

Residents of apartments with corresponding meters are obliged to transmit data from metering devices on a monthly basis. If you miss the period in which the readings are taken, you will have to pay for water supply at the average standard. This is disadvantageous to the end consumer, the regulatory data is overstated and constantly growing. Therefore, after installing metering devices for cold and hot water, take care of the timely transmission of consumption data. Do not miss the deadlines so that the monthly accruals can be included in the current payment document.

In order to send the readings of water meters through the State Services in the current period, go to the information resource of Moscow with your password. If you have not registered in the system yet, you can go to the profile on the state portal. To do this, select "Login with gosuslugi.ru" in the password entry form. You will be redirected to the portal page, specify the input data and return back to the Moscow services website.

In the service catalog, open the subsection "Apartment, housing and communal services", go to the item "Receiving readings of water meters". You will see a description of the service - a list of recipients, cost, required data, result and terms of delivery. Click the "Get a Service" button.

Please note that the primary meter readings must be submitted to the management company serving your home. Therefore, after installing metering devices, transfer the values ​​once to the UK or MFC, and then enter them through the site.

The recommended time for the transfer of meter information is from the 15th day of the current to the 3rd day of the next month. If you missed the time and submitted the data later, they will be taken into account in the accruals in the subsequent calculation interval.

The service is implemented for end users - individuals. The service is free, no money is taken for entering meter readings. To correctly transfer information, enter in the form fields:

• payer's code (indicated in the upper right corner on the receipt of housing and communal services);
• apartment number.

The system will find you in the database and proceed to the second step. On it, indicate the data on water consumption (in cubic meters) for each of the installed devices. Click on the box next to the desired counter and enter the current information.

After entering all the values, submit them for charging. The transferred meter readings are saved in the system archive. You can see the table of the entered data by month in the Personal Account. For each metering device registered on the portal, the period of the next check is indicated - click on the "?" to the left of the counter number when entering readings to see the date.

Value entry rules

To avoid mistakes when submitting water meter readings through the Moscow State Services, follow these simple rules:

• When writing, use only numbers and an integer separator (comma or period). The value must contain up to 7 decimal places and 3 characters after the decimal point.
• Do not enter data that is less than the previous reading.
• Enter the values ​​strictly higher than the verification values ​​- they are shown under the "?" beside the counter name.
• The data should not exceed the consumption standards by several times.
• You can skip the transfer of information no more than 2 months. The data for the missed days will be taken into account in the next calculation interval.
• If you have not entered the data for 3 months or more, please contact the district office of the MFC or the GKU IS first. The transfer cannot be resumed on the portal.

If you missed the interval for providing data for the current period, you will be charged based on average monthly data for the last 6 months. For recalculation, contact the managing organization. The difference between the average and real readings will be taken into account in the next period, after entering the readings of the meters.

Every month, citizens of the Russian Federation must submit the readings of cold and hot water supply meters for accounting to the appropriate organization that controls the consumption of water resources. Now this can be done in several ways: fill out a receipt and send it to the HOA, make a phone call to the subscriber department of the management company, or enter information online. Today, in some regions of Russia, it is possible to send the readings of water meters through a single portal Gosuslugi.ru. It is worth considering in more detail how a citizen can receive this service (for example, the city of Moscow). It is enough to have an account on the city services portal and log in with a password.

Instructions: how to submit information from water meters through State Services

In the menu on the site of city services pgu.mos.ru you need to find the subsection "Apartment, housing and communal services" and click on the item "Receiving readings of water metering devices":

After that, the user will need to get acquainted with the information about the service provided and click on the "Get the service" button:

1. At the first stage, the user needs to enter information about the main documents. It is necessary to indicate the number of the personal account in the field "Payer's code" (consists of 10 digits) and the number of the apartment where the water metering devices are installed. If you have already used this electronic service, you only need to select the previously entered and saved data.

The payer's code is on every utility bill - it can be found in the upper right corner of the paper copy. After entering the information, click the "Continue" button:

1. In the second step, you should enter the readings of the meters (metering devices). The "Payer data" will also be displayed here, but it will not be possible to change this block. Then you can see the current data for the current month and the previous 3 months.

Additionally, you can rename the counters. If it is not possible to view information on any meter, then this means that its verification period has expired. To get information about the meter, you need to press the "?" Button, which is located next to the name of the meter.

To directly submit information about water through the State Services, you must enter the current readings of your water meters in the corresponding fields of the electronic form (remember that water consumption is measured in cubic meters).

After sending the information, a message will appear stating that the data of the DHW and cold water meters have been entered correctly and you need to click the "Continue" button. When the download is complete, you will be notified that the system has successfully received your information.

When to send meter readings

It is important to send data on the consumed water for the current period from the 15th day of this month to the 3rd day of the future. If the information is entered earlier or later than the established period, then it will be taken into account only in the future period.

Restrictions on submitting information about water

There are some restrictions for entering the readings of water meters through the State Services:

• it is important to additionally clarify the information about the availability of the possibility to enter information about water in your city / region;
• only individuals can submit data on water through the State Services;
• it is impossible to enter information if a new meter has just been installed (in this case, before starting the submission of readings, it is necessary to invite a specialist to take the primary data);
• it is forbidden to enter readings online if within 3 months you submitted data on water in other ways (you can resume the ability to use the service through the Center for Public Services);
• you can skip the transfer of readings, but no more than 2 times - the data for the missed months will be accepted in the next period;
• readings less than the calibration ones and those that were entered in the previous month will not be accepted;
• only numbers and separators (period or comma) are allowed to be entered in the "Indications" field. It is important to enter no more than seven numbers before the dividing mark, and no more than three numbers after the dividing mark;
• the information sent should not significantly exceed the water consumption rate. For the current day, the norm of consumed water per citizen is not more than 11.68 cubic meters per month (of which 6.9 cubic meters of cold water and 4.7 cubic meters of hot water).

Possible inaccuracies when sending information about counters

When entering the readings of water meters through the State Services, the following errors sometimes occur:

1. In the event that the program cannot find your payer code, you will need to visit the nearest public service center to find out the correct payer code. The addresses of the centers of public services are presented at the link pgu.mos.ru/ru/md/;
2. If the information of the water meters was specified incorrectly, then the portal user has the opportunity to delete and re-enter them. To do this, you need to click the "X" icon. You can delete the entered data only for the current month within a day after submission.

It is important to note that the payer cannot edit the data entered by the employee of the organization providing water supply services.

How to get readings from instruments

According to the legislation of the Russian Federation, meters must be installed in all apartments that control the consumption of hot and cold water. Typically, metering devices are installed in the toilet or bathroom.

To begin with, it is worth deciding which meter is responsible for hot water, and which one for cold water. Most often they can be distinguished by their color: the cold water meter is usually blue, and the hot one is red. If your meters do not differ in design, then you can simply open the water tap and turn on the water, then the impeller will start rotating on the corresponding meter.

In order to get the readings of the counter, it is enough just to look at the windows of the dial. Each meter has 8 digits - the first 5 show how many cubic meters of water have been consumed, and 3 digits after the dividing mark show the flow rate in liters. It is this information that needs to be entered on the city services portal.

Important! Regularly monitor possible leaks of water supply pipes in your apartment and eliminate them in time, otherwise there will be an overpayment for consumed water. To do this, you need to turn off all the taps and see if the counter arrows are spinning.

Conclusion

It is worth noting that the procedure for submitting information about water through the State Services is very simple and saves time. You can fill out an electronic form within a few minutes. It is thanks to the efficiency of obtaining services via the Internet that it is becoming more and more popular and in demand for the population of our country.