Most users of modern Iphohe models are absolutely convinced of the exclusivity of their devices. There is an opinion that Apple gadgets are the most modern, progressive devices with huge functionality, the operation of which is not characterized by failures and many standard malfunctions of most similar phones. However, in fact, mobile phones of the most famous brand are also unreliable, like most of their counterparts, favorably differing from them only due to a set of unique features, stylish design and extraordinary functionality. By the way, the last advantage is not always the case. Everyone knows about the controversial reputation of the iTunes service and the problems that arise when working with this application, forcing owners to take the phone to. Similar difficulties are also inherent in the AppStore, which many users of a fashionable device constantly complain about. In this regard, we will consider ways to eliminate the most common problem with working with this application, providing maximum information on this topic.
So, the first thing to start with if you can’t go to the AppStore is to go to your phone settings and check the corresponding box on the tab dedicated to the service. This will help users who updated the device system get into the store. It happens that the user cannot download updates, and the system simply freezes, due to which the device owner either disables the service or gives up trying to start the download process. In this case, you should just wait a few minutes during boot - a full system recovery is quite possible.
Another way to fix an annoying problem on the iPhone is to flash the phone, first saving the current version on the computer. Also, do not disregard the method, which consists in logging out of the account and then restarting it. By the way, many owners of Apple devices note that over time the problem is solved by itself, that is, it simply disappears. The only reasonable explanation for this may be the fact that the application malfunction is in no way related to the phone, but may well be caused by reasons beyond its control.
In the end, if all your manipulations were unsuccessful, you still have to take it to a service center, at least to make sure that the problem is not in the device itself.
Each user of mobile devices from Apple may encounter problems related to the App Store. Sometimes connection failures occur or the App Store simply does not open. Problems with the application may appear regardless of the generation or type of device and firmware version. But each error has its own cause and, accordingly, a way to eliminate it.
Why the App Store does not work: causes of problems and their solution
Problems with access and functionality in the App Store can arise for several reasons, but each of them has its own solutions that will correct the situation.
Connection failure
There are several ways to fix the error, one of which will help the user
This problem often appears when downloading a new application or updating an installed application. Before looking for the cause of the failure and a solution to this problem, you need to make sure that the firmware version you are using is not a beta version. It is known that beta versions are very often unfinished and therefore can cause various problems with the functionality of the device as a whole. In the case of using the trial version, you will have to wait until all possible bugs are fixed by the developers and it will be possible to update the device to a new improved version. If a full version of the firmware is installed on board the device, but a connection failure does not allow installing or updating applications, you need to find the cause and a way to eliminate it.
Date and time set incorrectly
Solution: Set the correct data, or activate the automatic date and time setting function. To set the date and time manually, go to Settings > General > Date and Time and enter the day, month, year, and current time (or select a time zone). To automatically adjust the data, simply activate the "Automatic" function.
To automatically adjust the data, you need to activate the "Automatic" function.
Hidden information about the serial number of the gadget
In the "About device" tab, in the list where IMEI, firmware version and other data should contain the serial number of the device. If it is hidden or any other information is specified in the place where it is displayed, the App Store server will not be able to authenticate the smartphone or tablet. This situation can only happen after an iOS update.
Solution: Do a full factory reset. To reset, go to "Settings" > "General" > "Reset" > "Reset all settings". It is worth noting that a reset implies the deletion of absolutely all device data, after which the user will be able to set up the gadget from scratch, like a new one. In order not to lose important data after a reset, you need to create an iCloud backup before resetting. To create an iCloud backup, go to Settings > iCloud > Backup > Back Up.
Once the factory reset is complete, you can set up your gadget as new and restore data from an iCloud backup.
Incorrect network settings
If you are using a Wi-Fi connection, there may be problems with the signal or with the Internet settings. The network administrator may have changed the settings, or Wi-Fi access may be restricted.
Solution: First you need to check if the Internet is working, for this you can try to open a browser, and then load any Internet page. If nothing happened, you need to check the router, it may need a reboot, or it does not work at all. You can also try disconnecting from Wi-Fi and using mobile Internet. If the problem persists, the reason is in the device itself.
If Wi-Fi does not load the web page, you can try to use the mobile Internet
fallback solution
There is one very simple way that very often solves the problem with the failure to connect to the App Store. Any iPhone or iPad user can easily use it. Thanks to him, you do not have to change anything in the settings and it consists of only three steps:
The reason for such problems can be jailbreak (Jailbreak). The only way to get rid of a jailbreak is by restoring an iPhone or iPad via iTunes. For this:
- Connect your device to your computer using a USB cable.
- Open iTunes, select your device.
- Click on the "Restore" button.
App store search not working
Recently, there are more and more problems with finding applications in connection with the technical work of Apple.
When trying to search for applications in the App Store, the programs simply do not appear in the search results. This applies to absolutely all programs from social (Skype, Instagram, Facebook, Vkontakte, Telegram and others) to services for booking tickets and hotels (Aviasales and OneTwoTrip).
But there is one feature - when you open the "Popular" section, programs appear in the search results and you can download them to your device without any problems. You can also download applications using direct links, and update purchased ones from the "Purchases" section.
The cause of the occurrence is still unknown, but it can definitely be called global, because it appears en masse, and not in single cases.
Solution: You just need to wait until the problem disappears by itself, since the cause of its occurrence is in no way related to users and their devices. Usually the waiting takes from 1 hour to 2 days.
Applications won't download or update
Stop download
If the downloaded application remains in the “Waiting for download” mode for a long time, it is worth stopping the download process.
If the application is waiting for download, but it does not happen - pause the download and start downloading again
Solution: Click on the shortcut of the app that is waiting to be downloaded, pausing the download. Click on the app again, resuming the download process.
Airplane Mode
If you are unable to download the application, you can try to resume the download process using the Airplane mode.
Solution: Swipe up from the bottom of the device's unlocked screen and tap on the airplane icon to activate the mode. Wait a minute and click on the same icon again.
To solve the problem, turn on and after a few seconds turn off Airplane mode
Switching to DFU mode
If all else fails to restore the ability to download or update applications from the App Store, then it's time to try DFU mode.
Solution: To use DFU mode you need:
- Connect your gadget to your computer and launch iTunes.
- Hold down the Power and Home buttons at the same time and hold in this position for 10 seconds (the device will restart at this time), until the Apple logo appears on the screen.
- As soon as the apple appears, you need to release the Power button, and continue to hold the Home button until the iTunes icon appears.
DFU mode will help restore the device
iTunes will report that the smartphone/tablet is in DFU (recovery) mode. After that, you can hold down the Power and Home buttons at the same time, hold for about 10 seconds before rebooting.
The secret way to get the App Store back up and running
What could be worse than problems that prevent you from downloading applications? There are many reasons for the App Store to malfunction and there are ways to solve them. But there is also a universal way to fix the problem and restore the correct operation of the Apple online store.
The secret method is little known among users of Apple products, but still used quite often. As you know, the App Store is an online application store, and at the bottom there are several tabs: Selection, Top Charts, View, Search and Updates. But what is missing is a button like "Update" that would allow you to update the App Store itself. But the absence of such a button does not mean that you cannot update the App Store.
In order to update the App Store online store and its contents, the user needs to make 10 consecutive clicks on any of the buttons located in the bottom panel (view, search, etc.). Thanks to these actions, the tab selected by the user will be forced to reload, and all the information in it will be reloaded.
To update the information that is displayed in one of the tabs, simply click 10 times on the desired item
Using this method will help users avoid problems with downloading descriptions on application pages, installing and updating various applications in the App Store. The method is relevant on absolutely all iOS devices, regardless of the type, generation of the gadget and firmware version.
Video: Force Reload the App Store
Is it possible to avoid connection failure and other errors in the App Store
Preventing errors and problems with the App Store online store is almost impossible, because they appear suddenly. The only thing that can be advised to users is to regularly create iCloud backups so that if any error occurs, be prepared to reset the settings, since reset solves most problems related to the functionality of Apple devices.
Using one of the ways to solve problems with the functionality of the App Store, each user will be able to restore the ability to download applications to their "apple" gadget.
Why the App Store won't open and what to do
It is possible that there are problems in the operation of the Apple store itself - for example, if the user sees an error when launching the corresponding application, but this does not always happen. Unfortunately, official confirmation that the situation is temporary cannot always be found on the company's website. However, it is worth trying to re-enter the store later.
Often the problem can be related to the device. To get started, you should try the simplest thing: log out of your account, restart your smartphone or tablet for a while and log into your account again. To do this, open the device settings, go to the menu responsible for the iTunes Store and App Store, click on "Apple ID", and then - "Exit". After the reboot, enter the password and try to log in again. Often these simple manipulations are enough to make the store work again.
If they did not help, you should try reset network settings. An even more radical way is to reset the settings of the device itself - however, it is worth taking care of backup, in order to then restore all the important information contained on the gadget. It also happens that a firmware update helps.
If the App Store does not open, the device owner can always contact specialists for help - for example, technical support or the nearest service center.
Other ways to fix the problem with the App Store not opening
If the problem occurred after the user updated the system, he should try the following steps. We go into the settings and go to the menu responsible for the App Store and iTunes Store. Check if it is checked and, if necessary, check it.
Some users of iOS devices complain that they cannot download updates from the Apple Store. In such a situation, you should go to the "Updates" menu and wait a while. It is quite possible that the problem will disappear by itself in a few minutes - simply because the system "slows down".
If you are having trouble signing in to the store on iOS 8, you should go to the device settings, then go to the "Touch ID and password" menu and enter the password. Then they try to uncheck the App Store and iTunes Store menus and exit it. The next steps are to reboot the device and re-enter the menu. Check the box again and try to enter the store.
Apple operating systems and services are proudly named the most stable, fastest and most reliable. Indeed, within Apple services, errors and failures occur less frequently than competitors, but this does not mean that there are no errors at all. Apple's online services sometimes behave more unpredictably than competitors' solutions. Especially when it comes to such a "machine" for the sale and synchronization of content, like iTunes.
Why is the iTunes Store needed?
Absolutely all Apple users are familiar with the iTunes program and services. This is a powerful media combine, combined with an application store, music, podcasts, books and movies. Recently, a streaming music service has also been tied to an iTunes account.
This is a necessary element of the iOS and macOS software ecosystem, without which the use of gadgets developed in Cupertino is lost. That's why it's important to have a working iTunes account that's up and running at all times so you don't lose access to your music collection and the apps you use on your iPhone or iPad. Alas, not everything always functions smoothly, and iTunes refuses to work, responding only with a connection error message.
Why can't I connect to the iTunes Store? Consider all the options that interfere with the normal operation of the service.
Internet connection check
If your iPhone or iPad says "Unable to connect to the iTunes Store", check your internet connection first. Although it is banal, but it happens. Sometimes, due to problems on the side of the router or even the provider, problems arise that prevent a particular computer or smartphone from accessing iTunes services. Ideally, you should have a stable Wi-Fi connection and be close to your router.
If that doesn't help, try disconnecting from Wi-Fi and connecting using cellular data. If the iTunes Store works when connected using cellular data, then you should contact your provider and see if they are blocking access to Apple services.
Problems on Apple servers
Don't forget that Apple has problems too. In March 2015, there was a massive collapse when all services related to the iTunes Store "fell". Thousands of people have tried to download an app or a song, only getting an error message. No one is immune from repeating those events, so before you start to panic and change something on your devices, go to the official Apple website and make sure that the necessary services are highlighted in green (this signal means that the service is working all over the world and everyone has access to him access).
Parental Control Settings
Sometimes the situation when you can’t connect to the iTunes Store on iPhone, iPad or Mac arises from the fact that age restrictions were set here at one time. To check this, you need:
- open the iTunes application;
- go to the "File" menu (in the upper left corner);
- select the "Settings" sub-item;
- there you need to find the submenu "Parental Controls / Restrictions" (yellow circle with the image of people);
- when you see several "checkboxes" below, make sure that the iTunes Store is not checked, if it is, then uncheck it.
In the same menu, you can open or close access to other Apple services, but only the computer administrator can do this.
Reboot devices
If you were using the iTunes Store on the same network and with the same gadget before you found that you couldn't connect to the iTunes Store, then you may need to resort to a mass reset. This is probably the easiest way to fix anything.
Start with a router. It is enough to turn off the power by pulling the plug out of the socket, and after half a minute (this time is necessary for a full reboot) turn it on again. If this does not help, restart your smartphone, computer or tablet. To restart your iPhone or iPad, hold down the Home button and the Lock button at the same time, wait 10 seconds. To restart a macOS computer, hold down the power button for 15 seconds.
Setting the date and time
Apple gadgets have an interesting dependence on date and time. Many people remember the backlash caused by a crash that destroyed smartphones and tablets simply because the date changed to 1970, which speaks of iOS's special love for punctuality. Moreover, many devices (not necessarily from the "apple" corporation) cannot access the Web at all if they are set to the wrong date, because of this, web resources cannot verify the authenticity of certificates.
The internet is already smart enough to calculate the time on your device and the real time in your time zone, and they should match. To change the date in a smartphone and tablet running iOS, you need to:
- go to the "Basic" submenu;
- then open the sub-item "Date and time";
- then there are two ways - either you turn on the “Automatic” toggle switch, and the gadget will set the time itself, or find out the exact time and set it manually.
Signing out and signing in
Another way to fix the error "Can't connect to the iTunes Store" is a simple "relog". In order to do this, you need:
- open the "Settings" application;
- go to the iTunes Store and AppStore submenu;
- click on your name (mailbox address);
- select the "Sign out" option, and then log in again and check if the service is running.
Software update
Top managers from Cupertino insist that every owner of a smartphone, tablet or computer from Apple should use only the latest software and call it almost the most important solution to all the problems that arise with their gadgets. To update your device to the latest software version:
- open the Settings app;
- go to the "Basic" submenu;
- select the "Software Update" sub-item and wait for the update to complete.
Instead of a conclusion
Many of the procedures described above seem banal and ineffective, but in reality everything is different. The structure of Apple's cloud systems is so complex and unpredictable that a banal reboot can drastically change the behavior of a gadget. Therefore, before annoying the technical support employee, try all the options described above, perhaps one of them will be suitable for you, and the error"Unable to connect to the iTunes Store" on iPad, iPhone, and Mac will disappear.
Articles and Lifehacks
Problems with the app store are, of course, always untimely. Why is it happening App Store connection failed? And what to do? Consider ways to troubleshoot yourself using the example of two versions of the "apple" operating system.
What to do when connecting to the App Store fails on iOS 7
A very common situation is when a store application crashes when launching. For example, the user is the owner of a smartphone or tablet based on the 7th version of iOS. He did not jailbreak or similar manipulations, but the problem nevertheless arose. How to be in this situation?
The first thing to do is to reboot the device itself. It is also worth logging out of your account and logging back in using your username and password. If this does not help, you should try resetting the network settings. A more radical method is a complete rollback of device settings. In this case, you must first take care of backing up all important data. If the connection to the App Store continues to fail even after this, you need to contact a specialist.
How to Fix App Store Connection Failed Error on iOS 8
It's no secret that with each new update, Apple specialists strive to fix as many bugs as possible and prevent problems from occurring in the future. However, in iOS 8, unfortunately, they could not avoid this. Of course, many errors have been fixed (for example, the disappearance of ringtones purchased from the iTunes store), but the failure to connect to the App Store still occurs.
If such a situation arises, you need to act as follows. First, you should try logging out of your Apple ID (via your App Store settings) and logging back in with your username and password.
Secondly, you should check the signal of the router, as the problem may be with the Internet connection. Sometimes rebooting the router helps, as well as rebooting the iOS smartphone or tablet itself.
If the problem has not been resolved, it is worth resorting to the already familiar methods of resetting network settings, in extreme cases, a complete reset of all device settings. Recall that if you do not take care of the preliminary backup, you can lose all important data. You can back up to iCloud. Go to iCloud settings and select the backup menu. The time it takes to copy depends on the speed of the online connection, as well as on the amount of information being stored.
If none of the above helped, contact technical support.
If you still don't know how to authorize iPhone, iPad or iPod touch and fully use one of the listed devices, then today's post will help you complete this simple procedure. Although probably some novice users are not familiar with the term "authorization". Therefore, I propose to find out what authorization is and why users of the iPhone, iPad and iPod touch need it.
Authorization is logging into your account by entering a username and password, this login to your account is necessary in order to. Where can I get this treasured login and password to install programs and games in my gadget? It's simple, you need to register an Apple ID account or it is also called an iTunes account, the account registration procedure can be performed in three ways:
- If you already have a registered account, then using the login and password from the account, you can authorize your iPhone or iPad, the email address is used as the login, and you come up with it during registration.
1. In order to authorize an iPhone without a computer, you can go to the "Settings" of the phone and select the Store section.
2. Press the "Login" button (in newer versions of iOS, this section may look a little different)
3. Enter the login (username) and password of your Apple ID account, and click the "OK" button. If the phone suddenly displays the message "Failed to connect to the iTunes Store", then the phone cannot access the network to the Internet.
4. If you entered everything correctly, then the iPhone will log in, and you will see the "View" and "Exit" buttons, although in more recent versions of iOS, the Store settings menu looks a little different.
In order to log out of your phone account, you need to deauthorize your iPhone by clicking the "Sign Out" button, this action can be performed when purchasing a used authorized iPhone. If you decide to sell or donate an authorized iPhone, it is advisable to deauthorize it.
How to authorize an iPhone in the App Store app
This authorization method also does not require a computer, the entire procedure is performed in the standard App Store application, such an application is available on any iPhone or iPad. As in the first case, the iPhone must have access to the World Wide Web.
1. We launch the standard program "App Store". In the "Selection" section, scroll the list to the very bottom and click the "Login" button
2. An account login window will appear, where we select "Login to an existing"
3. Enter the login and password from your Apple ID account and click "OK"
1. Connect iPhone (or iPad) to your computer and launch iTunes
2. After the phone (tablet) appears in the "Devices" section
3. After iTunes is successfully authorized, go to the iTunes Store, which is located in the "Store" section
4. In the upper right corner, click "Login" enter your Apple ID (Mail), password and click the "Login" button
5. After successfully logging into the iTunes Store, your Apple ID (Mail) will appear in the upper right corner, and a welcome message below.
After completing these 5 points, and without missing anything, the iPhone (iPad) will be authorized.
How to Deauthorize an iPhone or iPad
The simplest iPhone deauthorization is done like this - go to Settings> select Store> click on your Apple ID and in the window that appears, select the "Logout" button (the Internet is not needed here)
There is also a way to deauthorize the iPhone for perverts, which requires connecting the computer to the Internet - connect the iPhone to the PC, launch iTunes, go to the iTunes Store section, in the upper right corner click on the Apple ID account (aka mail), in the window that appears, enter the password and press the "Exit" button. After completing these steps, the phone will also be deauthorized.
After updating to iOS 11, millions of iPad and iPhone users are unable to take advantage of the new App Store features in iOS 11. Many people encountered an error when they tried to sign in with the account they use for the App Store. The App Store app simply stated that WithApp Store connection battle on iPhoneor apps won't loadAppStore. Do you have the same problem? Each problem has its own cause and, accordingly, a way to eliminate it.
How to connect to the app store if it says failure
1. Close the application and open
This is the easiest and luckiest, however, with a low success rate. Try closing it with the app switcher and reopening it.
2. Wrong network settings
Unable to connect to app store internet connection required. Slow internet speed can also cause this error. You can try disconnecting from Wi-Fi and use mobile data or change to another Wi-Fi.
3. Date and time set incorrectly
How to fix iPhone connection to app store error on iPhone 7/7Plus/8/8Plus/X? Be sure to set the correct date and time. And it is best to select automatic mode. After making sure that everything is in order with the Internet, go to "Settings" - "General" - "Date and time", where set the automatic time setting. It is important that the correct time zone is specified. All iOS is clearly dependent on the punctuality of the owner.
4. Software update
The relevance of the firmware plays no less a role in the stable operation of iOS and its services than a high-quality Internet connection or time zones. If AppStore won't open on iphone, you should still install the latest version of iOS. Keep track of this in the application "Settings" - "General" - Software Update".
5. Airplane Mode
If the App Store is not working on your iPhone after updating to iOS 11, you can try resuming the download process using Airplane mode. Click on the airplane icon to activate the mode. Wait a minute and click on the same icon again.
6. Log out of your Apple ID and log back into your Apple ID.
There is one very simple way that can fix the error with connecting an iPhone to the app store. Any iPhone or iPad user can easily use it. Thanks to him, you do not have to change anything in the settings and it consists of only three steps:
- Go to Settings > iTunes & App Store.
- Select the item where the Apple ID is indicated, and then click on "Sign Out".
- Log back into your Apple ID.
7. Fallback solution via Tenorshare ReiBoot
If all of the above did not help, we recommend trying , it can help you completely solve
such problems: unable to connect to the app store, app store does not start, various failures and errors when connecting.
How to fix App Store connection issues with Tenorshare ReiBoot?
Step 1: Download and install Tenorshare ReiBoot. Connect your device to your computer with a USB cable.
Step 2: When Tenorshare ReiBoot connected to the device, "Enter Recovery Mode" appeared. Select the "Enter Recovery Mode" button.
Step 3: After a few minutes, the "Exit Recovery Mode" button will appear. Click this button and the problem is fixed.
Here we summarize the possible 7 ways to fix App Store connection errors after updating to iOS 11.
