Sometimes even the best system starts to run into problems. The new Touch ID on iPhones is no exception. Why the function stopped working with the AppStore and how to fix the problem, read the niche article.
Touch ID, in addition to unlocking the screen, also allows you to confirm purchases in applications. This is done with a fingerprint, not a simple numeric password. This method is recognized as the safest of all, and it also significantly speeds up payments.
Unfortunately, nothing is perfect. Therefore, sometimes Touch ID does not quite work correctly with the App Store when confirming payments. Sometimes, instead of asking for confirmation with a fingerprint, a window for entering a regular password may appear.
Don't be afraid if you find yourself in such a situation. Below is a quick guide to fix the problem with making purchases in the App Store with Touch ID.
What if Touch ID doesn't work in the App Store?
Touch ID not working - what to do?
- Go to device settings and enter the Touch ID and password section. If you have activated the password request function, then it can be requested
- Disable iTunes & App Store
- Next, reboot the device
- Go back to the Touch ID & Password section
- Now turn back on the iTunes & App Store
When all the actions are completed, then when making purchases in the AppStore, you will already need a Touch ID. By the way, if the last purchase was made more than a day ago, the program will still ask you to enter your Apple ID.
Sometimes this problem appears due to the incorrect operation of the scanner itself. So first check that it is working correctly. This can be done, for example, on the locked screen to unlock it.
After installing iOS firmware on iPhone 5S, there may be an issue where Touch ID does not work on iPhone 5s. Our review will help owners of Apple gadgets understand what to do in such cases.
The problem arises due to the imperfect sensitivity of the fingerprint scanner, but with each updated firmware, Apple promises to improve the Touch ID functionality, its response to touch. The loss of sensitivity of the biometric Touch ID scanner does not occur immediately, but over time, and, given the fact that this is a completely new technology, you can turn a blind eye to the flaws in its work.
The first tip for these symptoms is to perform a rescan. This will help improve the Touch ID response and, probably, the user will be able to postpone the visit to the service center for a long time.
- In the smartphone settings menu (basic) go to "Touch ID and password".
- Select a fingerprint (pulses in gray) from the Touch ID menu and scan it again. If necessary, perform this procedure with all fingerprints previously registered in the iPhone's memory.
What to do if Touch ID doesn't work at all
If during the secondary scanning of fingerprints that you have registered before, the problem cannot be resolved, and the scanner does not react at all to touches, use our second advice - remove all your fingerprints (the "delete" button), and then register them again.
Removing prints. Step-by-step instruction
- Open iPhone 5S General Settings → Touch ID & Passcode and enter the passcode.
- Select the sub-item of the opened menu "Touch ID and Password".
- Enter the passcode you set earlier.
- When selecting the fingerprints you have registered one by one, delete them by clicking the “Delete Finger print” button.
Re-enrollment of fingerprints. Instructions
After removal, the problem when the fingerprint does not work on the iPhone 5s has been eliminated, because the gadget will function perfectly well without activating this innovative function, but the trouble is that the iPhone owner likes its capabilities, he is already used to using it. So, we will register the "fingers" again. Apple took care of the users and created the simplest possible scheme for adding fingerprints to the gadget's memory. Re-registering in many cases helped to resolve the issue of the failure of the Touch ID function.
- Go to the iPhone 5S settings menu → "Touch ID and Password". At this point, you will not have any registered fingerprints since you just deleted them all.
- As before, select the "Add a Fingerprint ..." function.
- To fix the problem with the fact that the fingerprint is not working on iPhone 5s, lift the finger you want to add a fingerprint and press the "Home" / "Home" button several times. You must remember to touch several times until the print on the screen is completely filled with red.
Raise your finger and touch the Home button as many times as it takes for a full scan. At the same time, the opinions of users on the issue of the frequency of touches are divided: some believe that the smaller the step of touches, the higher the accuracy of fingerprint recognition. Others, on the contrary, believe that the movement of the finger across the scanner is more important for further work.
After re-registration, unlock iPhone. If everything worked out, you will not need to read further tips. However, if your smartphone is still not working with Touch ID iPhone 5s, try the following method to resolve the error.
Restore via backup
Restoring the smartphone completely through a backup can help with the iPhone 5S fingerprint scanner not working error.
- Connect your smartphone to a PC with iTunes installed.
- On the left side or in the upper sector on the right, select your gadget
- Go to the "Overview" menu and select the "Restore iPhone" command.
- Then you will see the iTunes prompt to create a backup of the iPhone, you should select "Back up" in case the copy has not been done before. If you have previously made a backup in iCloud or iTunes, then you do not need to create another one. Then you need to click on the "Restore and Update" command (it will appear in a pop-up window).
- The iTunes app will immediately start installing the iOS firmware to your smartphone
- Once the installation is complete, you can resume the backup on your phone from the iCloud cloud or iTunes.
This method in most cases should help remove the problem when fingerprints do not work on iPhone 5s, even though re-registering them did not fix the problem. To be fair, we note that over time, Touch ID often does not work on the iPhone 6 either.
Sometimes iPhones break due to the fault of users. Some breakdowns are easy enough to eliminate in almost any service center. However, there are breakdowns that cannot be fixed without Apple's intervention. For example, a button with a Touch ID fingerprint scanner is tied to the device's processor. It can be replaced, but the fingerprint scanner will not work. Only Apple can help with this, and it decided to help.
Apple has begun shipping devices called the Horizon Machine to authorized service centers, according to Reuters. The devices are planned to be delivered to more than 200 service centers in 25 countries. The only way to change the fingerprint scanner in the iPhone, while maintaining its functionality, is with this device, which will perform the necessary calibration.
It will be great if the Horizon Machine appears at every authorized service center. This will make repairing Apple devices more affordable and faster. Alas, there are cities that do not have Apple Authorized Service Centers. It is for this reason that there is an initiative whereby tech companies want to mandate the provision of specifications and tools to repair their products. Apple is active
Touch ID is a useful and convenient identifier in not only the iPhone but also other Apple devices. Very often we hear from the owners that touch id doesn't work on iPhone or iPad. In this article, we will figure out why the fingerprint sensor does not work or shows a notification that a failure has occurred.
Touch ID not working - what to do
If Touch ID does not work or just frequent failures occur, we recommend that you rebuild the prints in the device. By the way, the brakes in the operation of Touch ID may appear after the iOS update.
Before renewing prints, thoroughly wipe the scanner surface on your iPhone or iPad, and even better, wash your hands and dry them thoroughly so that they are not wet, greasy, and so on.
- Go to "Settings".
- Enter your passcode.
- Delete the previously entered prints (swipe from right to left).
- Add fingerprints again.
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Optimization of the operating system does not stop, Apple engineers are improving and adding new features, and in this regard, some data, for example, the same fingerprints in the touch ID need to be updated.
Why Touch ID stopped working in the App Store
Often in the App Store, Touch ID may also stop working. As a rule, this problem is also related to the software and is a common malfunction.
If “touch ID” stops working in the App Store, follow these steps:
- Go to "Settings".
- Go to the "Touch ID and Passcode" tab.
- In the "Using Touch ID" section, turn off the "iTunes & App Store" slider.
- Exit "Settings" and reboot the device.
- Then we go back to "Settings" and then to the tab "Touch ID and passcode" we need.
- Switch the "iTunes Store and App Store" slider to active mode.
After the above steps, the "glitch" with Touch ID in the App Store should be fixed.
Touch ID stopped working altogether
If the above instructions did not help you then you need to - hard reset. If there were problems of a software nature, then this method will help restore the functionality of Touch ID. Of course, the likelihood that the sensor is simply out of order cannot be ruled out in such a case, we recommend contacting the service center for help in troubleshooting.
Touch ID stopped working in winter - what to do
According to statistics and reviews, it is already known that the fingerprint scanner on the iPhone / iPad works worse in winter at low temperatures. This is explained by the fact that due to the cold, the papillary pattern changes slightly. This change is difficult to notice with the naked eye, but the Touch ID sensor notices this change and stops recognizing the fingerprint.
How to fix it, if you often have to be out in the cold, we recommend adding the same fingerprint, but already "winter". Accordingly, you must do this in low temperature conditions so that the Touch ID sensor remembers the modified fingerprint in cold conditions.
Why fingerprint sensors don't always work well
There are times when your fingers are not completely clean and not completely dry, so dirt and moisture can interfere with the fingerprint reading. Here are recommendations for your hand hygiene only - use the Touch ID scanner with dry and clean hands.
Have you ever had a problem with the fingerprint scanner on your iPhone or iPad? Share your glitch fixing experience with Touch ID in the comments.
Users who have encountered a touch id malfunction know how frustrating it is. But few understand why this happened and what to do next.
If touch id stopped working on iPhone 6, 6s, then you need to immediately figure out the problem. Remember what happened to the gadget in recent days.
The main causes of a malfunction can be the following factors:
- system update;
- failure of settings;
- sharp temperature drop;
- dirt or moisture on the surface of the scanner.
Important: if suddenly If 3d touch stopped working on iPhone 6, 6s, please contact the specialists immediately. This breakdown requires surgical intervention.
Problems and their independent solution
It is possible to eliminate minor problems that do not require special knowledge. Ways to solve them:
- Scanner breakage after updating occurs in rare cases. This is due to the release of an unoptimized upgrade, which affects the touch id operation. To solve the problem, you need to roll back the system to the previous working version.
- Failure of settings can be associated with prolonged use of the same fingerprint. Do not forget that the finger changes the pattern and after a month it is recommended to provide the iPhone with a new trace. Reconfigure and the scanner will work.
- It is not surprising if the fingerprint on the iPhone 6, 6s does not work well in freezing temperatures. And it's again about changing the pattern of the finger. To avoid this situation, you can add an additional function in the device settings.
- Dirt and moisture are blocking scanning. To restore the scanner, simply wipe it with a dry cloth.
Tip: wash your hands before scanning. This will protect the device from getting inside foreign bodies and protect it from possible malfunctions.
When to contact a specialist
If none of the points above helped in solving the problem, then contact the professionals. Order repair of Touch Id iPhone 6, 6s in St. Petersburg in our service center by phone. The masters will provide the following services:
- Disassemble the device using a special set of screwdrivers and other tools.
- They will conduct a full diagnosis, carefully examining all contacts under a microscope.
- Establish the cause of the breakdown.
- A list of new parts to be replaced will be announced and the final cost of the repair will be announced.
- They will replace faulty parts and assemble the device in reverse order.
- Check the performance of the iPhone.
- They will write out a warranty card.
If you are not confident in your abilities, then bring the gadget to the specialists. They will return the device to work in just a few hours.
