Every Apple user knows that they are entitled to a free one-year warranty after their purchase. However, taking into account the cost of the apple company's products, it will not be superfluous to familiarize yourself in more detail with your rights regarding the return, exchange and repair of goods. It turns out that the Russian user has the right to free second year of official Apple guarantees, but with some nuances.
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V Russian Apple can have three different ones at once, not mutually exclusive warranties for a single device. The first is guaranteed by the law of the Russian Federation on consumer rights, the second (Apple limited warranty) is voluntarily assumed by the company and the third (AppleCare Protection Plan) can be additionally purchased by users. Now let's take a closer look at each of the obligations.
RF Law "On Protection of Consumer Rights"
Let's start from the very beginning. We all know (and Apple does not hide it) that the standard warranty period for its iPhone is 1 year. No, of course you can purchase an extended warranty plan Apple service Care, but that's extra money. In the "base" the conversation goes exactly about 1 year. This is reported to us by the official site, and the instruction, and the box. It would seem, what else to talk about here? Yes, but ...
Russian law interferes with the case, namely Article 19, paragraph 5:
In cases where the warranty period provided for by the contract is less than two years and the defects of the goods are discovered by the consumer after the expiration of the guarantee period, but within two years, the consumer has the right to present the seller (manufacturer) the requirements provided for in Article 18 of this Law, if he proves that the defects of the goods have arisen before its transfer to the consumer or for reasons that have arisen up to this moment.
Hello, 2 years warranty for iPhone and iPad! Apple complies with the law Russian Federation and even created a special page on their website dedicated to the warranty service of their devices and how they are related to consumer protection law - link. For those who are too lazy to go over and read, I have a screenshot.
So, the main conclusions from it:
- Guarantee period 2 years.
- Everything is provided at no extra cost.
- Repair or replacement outside the country of purchase - we are invited to contact the importer for information.
On the third point. I don't know how to contact the importer, but I know the number technical support Apple. I called and clarified. It was clearly stated that only PCT iPhone and iPad. Which, in principle, is logical - if the device is certified in Russia, then it should be serviced according to Russian legislation... Another thing is how the service centers will find out whether it is a PCT or not?
After all, as we know, in Russia different models(not only purchased in the Russian Federation).
But, probably, for this they have their own ways ...
You ask: “Does it work at all? Or is it just written on paper and the service centers haven’t heard about this and are sending everyone? ”. Judging by the numerous reviews on the forums, it still works!
The truth is not for all repair shops. Some people do not know about this yet and may refuse service if you have an iPhone or iPad between the ages of 1 and 2. In these cases, Apple suggests calling technical support without leaving the workshop, and they will figure it out themselves.
An important nuance! To prove eligibility for an extended warranty period, you will most likely need a proof of purchase receipt.
It is from the date of purchase (and not the date of activation!) That the 2-year period of free warranty service of your device in the ASC will be counted.
So, if you have an iPhone or iPad labeled Rostest, know that your official warranty is 2 years. And during this period, you can safely contact any authorized service center Russian Federation.
My Twitter recently got into a conversation about warranty service Apple technology in Russia. In view of the specifics of my employment, and I work with Apple appliances in a retail store, this topic is not uncommon. You will be surprised, but not all users know that if something is wrong with the iPhone, Apple can change it for a new one. Backlash display, moved out front-camera, no focus on iPhone 6 Plus, no network in iPhone 5s RFB - these are the most common reasons exchange Apple smartphones under warranty. But there is a nuance: the phone or tablet must have official certification in Russia.
There is a common misconception that Apple appliances don't break. Breaks down. Quite often, the cause of these breakdowns is a manufacturing defect. I will note separately, and this is my personal observation, that the number of these breakdowns is constantly growing. This is probably due to growing production volumes. As my practice shows, iPhones break down most often. At the same time, it is worthwhile to understand that they are sold more than others. Apple products... If your smartphone or tablet has been in use for less than a year, you have not repaired it and generally used it carefully, then the existing problem may be the basis for exchanging it for a new one.
Rostest
For a start, it's worth understanding. The warranty service on the territory of Russia includes smartphones and PCT-certified equipment. A device purchased in the United States in Russia will be denied warranty service. If your iPhone was bought in Russia, then you are under Apple protection and you can count on solving the problems that have arisen. There is one more category - "Europeans" or Eurotest. Devices purchased in Europe, in Russia under warranty service for Apple terms do not fall. The decision on warranty service is taken by the service center, which the user contacts. There is no one-stop solution... If your iPhone is Eurotest and there is a problem with it, contact, if possible, several certified service centers. There is a chance that some of them will accept your device for service.
It is very easy to find out the relevance of your gadget's warranty. Everyone has it separate device has its own personal serial number. For iPhone or iPad, go to Settings, then General, About this device.
For Mac, Apple menu, About This Mac, Overview tab.
Note that the serial number of the device and its box must be the same. If the symbols on the device and the box are different, I recommend returning it to your dealer as soon as possible. You have been sold either stolen or repaired equipment.
First you need to make sure that your device has support in Russia. This can be done on a special page of the Apple website. Here you must enter the serial number of the device. If it falls under the warranty, the system will report the duration of the current warranty period. If this period has expired, then you will have to fix the breakdown on your own - the guarantee is no longer valid for it.
If your device was purchased outside of Russia, the system will notify you:
If an iPhone, iPad or other Apple gadget is still under warranty, was bought in Russia or Europe and there is some problem with it, then feel free to take it to the nearest service center.
All Apple equipment purchased in Russia in our country is covered by Apple's limited warranty for 12 months. It is called limited because it will not be possible to hand over the device under warranty if moisture has got into it, it has been repaired or has been subjected to strong physical impact... Multiple dents, bent body or cracked glass- denial of warranty. Moisture-illuminated sensors inside the device are a denial of warranty. Installed non-licensed software - denial of warranty. Use not certified accessories- denial of warranty.
There is another myth associated with Apple technology. Some users are convinced that "American" iPhones are better than "Russian" ones. Ostensibly for Russian market Apple uses substandard components, which ultimately results in frequent problems and marriage. Of course it is not. The production line of all smartphones and other Apple technology is the same for all countries. They differ only in the complete charger and a set of documentation. For different countries it may be different.
Checks
A feature of Apple technology is also that when buying any device with Apple logo, for warranty service, neither checks nor warranty coupons... Apple uses personal serial numbers for this. The peculiarity of retail trade in Russia is such that a check with buying an iPhone or other Apple gadget still needed. First, to confirm a purchase at a particular store. Not every reseller will be willing to service your device without presenting a purchase receipt. Secondly, there are times when even Apple may ask you for a receipt confirming the purchase of the device. Let's say you forgot your Apple ID, password, answers to security questions, or, as often happens, were not aware of the actions when registering account to iCloud. You can only unlink your iPhone from a blocked Apple ID upper level Apple security services. To complete the application, you will be asked to send to specified mail photos of the device and original check about buying. This check is proof that this device belongs to you.Apple divides its devices into two types of warranties: from the moment of activation and by check. The check warranty applies to iPad, iPod, Mac, Apple Watch, Apple TV. The warranty from the moment of activation only works for the iPhone. And I'll tell you a secret: according to the consumer protection law, all components that come with the device also have a guarantee on a par with the device. This means that if the headphones begin to junk before the iPhone's warranty expires, you must go to the seller, he will solve the problem.
Despite the fact that Apple is still hesitating to open a full-fledged Apple Store in Russia, the company continues to meet Russian users... One of these steps is a paid warranty replacement. Paid replacement - the ability to get a new device to replace your broken, drowned and any other problem. If you've moved your iPhone in a tank or launched it from the sixteenth floor, Apple will replace it with a new one for an additional fee.
It often happens that it is not advisable to repair the device: original spare parts Apple does not produce, and using dubious services is not the best decision. It can cost more than a paid replacement to repair serious damage to your device. In this case, a paid replacement is the most suitable option... But there is one condition: your smartphone, tablet or other Apple device should not have been repaired before being sent to a service center for a paid replacement. Otherwise, the service center will simply refuse to change your device to a new one, making a corresponding note in the warranty card.
Another common problem is cables. Original cable Lightning is expensive, but it is a guarantee stable work your device. In addition to Apple, there are many other manufacturers whose chargers are approved for use with Apple appliances. Among them are Belkin, Ozaki, Griffin, Incase, Mophie. As a rule, high quality Lightning cable costs at least 1000 rubles. But in any case, before buying a Lightning cable, you should decide on the manufacturer and check on its website approximate cost charger... Let me remind you that buying a fake Lightning cable runs the risk of voiding your iPhone, iPad or iPod warranty.
Purchase
To avoid possible occurrence problems with Apple appliances, first of all I recommend that you decide on the place of purchase. Read user reviews about different stores, study the range, compare prices. Not everyone knows that Apple itself conducts trading in Russia only through its online store. There are no Apple retail stores in Moscow or any other city in our country. The Apple Shop recently opened in Moscow's Central Department Store differs from the Apple Store, a full-fledged retail Apple store... Apple Shop - shops of the shop-in-shop format, they operate on the territory of large shopping centers Worldwide. We have already written about.
Since I myself work in an Authorized Reseller store, I recommend choosing a seller that Apple knows about. Such a store must be either Authorized or Premium Reseller. A device purchased from one of these stores will have official guarantee Apple for a year and certification in Russia. These stores receive equipment from Apple official distributors, DiHouse, Marvel, Merlion and OCS Distribution. Some resellers, for example Svyaznoy or MVideo, receive equipment from Apple bypassing distributors. But this is already an internal kitchen. Finding one of these stores in your city is easy. Apple has a page to help you locate the nearest Authorized Reseller or Certified Service Provider. All Apple appliances sold in such stores have Russian certification, and with it an official warranty for a year.
International guarantee
Let's deal with another common concept - an international guarantee. When we talk about a guarantee that full replacement device, the concept of "world guarantee" is no longer valid for any Apple devices... Authorized service centers do not repair problem equipment: your iPhone or iPad is always replaced with new ones. The only exceptions are special programs for repair. So it was with iPhone batteries 5, with the iPhone 6, which moved out the front camera, the same happened with the iPhone 6 Plus - its main camera module stopped focusing. Such Apple decision due to the number of problem devices. Since the company is launching a program to replace components, then the number of problematic devices is so great that Apple is not able to replace them with new ones. In this case, the worldwide guarantee comes into force. If your device falls under one of these programs, then you can have your device repaired for free at an authorized service center. And it doesn't matter in which country it was purchased. To clarify the model and the procedure for repairing your device, you need to refer to the Apple website or company support again. Russian-speaking specialists will answer all your questions.
A user whose device was purchased outside of Russia is more dependent on the service center he contacts. Here, the decision on the warranty service of your non-PCT device is made by the SC specialists. But if there is still hope with the "Europeans", since some SCs work with them, then the service center is unlikely to be able to accept the rest of the devices for warranty. Authorized SCs throughout the country have the ability to send non-PCT equipment to the United States, where all warranty procedures will be performed with them. But you need to ask about this from the specialists of the service center.
Key points:
1. Buy Apple equipment in Russia and from official resellers... IPhones break down frequently. It's nice to receive in exchange for a completely defective new gadget no hassle.
2. Use quality accessories. Chinese cables will bring your device to the grave and even official certification will not help it.
3. You can always exchange a broken phone for a new one with an additional charge. Paid replacement is the most convenient way solving problems with Apple appliances.
4. The world guarantee is a common myth.
5. For answers to most questions there is a Russian-speaking Apple support - 88003335173.
Despite the outstanding reliability of devices with the apple logo on back cover, sooner or later it becomes necessary to visit service centers. You should always be prepared for such cases in advance. As the saying goes, get the sleigh ready in the summer. And if such a need arises, we want to prepare you for this and help you save your money. At first glance, Apple's warranty looks daunting, but it's actually pretty straightforward.
In connection with the increasing frequency of questions about the warranty for Apple products and the terms of its provision for this equipment in Russia, we decided to tell you all the nuances of warranty cases and put all the information on the shelves.
1. Any Apple products that are not prohibited for sale in our country are subject to warranty service in Russia. You can find out the range of Apple products supplied to the territory of our country at the official company.
2. The warranty period for the product is calculated from the moment of its purchase and is confirmed by the purchase document. The warranty period for Apple products is 12 months (1 year). The term can be extended up to three years if you purchase and activate the Apple Care Protection Plan (more on that later).
3. Only Apple Authorized Service Providers provide warranty support. A list of them can be found in the "" section on the official website of the Cupertino-based company.
4. Separately, it is worth knowing about the situation with the warranty on the iPhone. Apple Authorized Service Providers do not accept guaranteed iPhone service... The phone is not covered by the worldwide warranty. iPhone is only subject to warranty service in the country of its “original” sale. That is, having bought it in the UK, only there it will be guaranteed. In our country, for iPhone warranty issues, you must contact the seller or operator cellular from whom the phone was purchased. So, bought on the territory of our iPhone countries from OSS "MTS", it will be a guarantee only on the territory of the Russian Federation and from OSS "MTS". Don't forget this.
5. When new Apple products are launched, the products are subject to warranty service only from the moment of the official launch of sales in each individual country.
6. Authorized service Apple Center has the right to deny you warranty repair if you do not have documentary or actual confirmation of the purchase of the product in the country to which they were supplied by the manufacturer for sale.
7. The product is recognized as a warranty and must be repaired free of charge if documents on the purchase of the product in the country of sale issued to a private person are provided. In this case, the person is regarded as temporarily arrived abroad at the time of purchase of the product, or temporarily located in the territory of the Russian Federation. In the first and second case, the product is covered by Apple's worldwide warranty.
8. When buying new Apple technology, be sure to check the presence of a document describing warranty conditions for a specific product. Please see the warranty terms for all Apple products.
9. Detailed explanations for support and warranty, please refer to Apple's official website.
10. To check the warranty of your device, you can go to and enter the serial number of the device. If it is in the database, then you can safely go to an Apple authorized service center.
AppleCare Protection Plan
Hearing for the first time - worldwide iPhone warranty, I thought that, bought in any country Apple iPhone, upon the occurrence of a warranty case, it is subject to warranty repair or replacement by new phone in absolutely any representative office Apple... But in fact, everything is a little more complicated, the worldwide warranty for Apple products is valid only in the stores of the company itself, but not as Apple resellers. Therefore, if you bought an iPhone outside the CIS countries, then a simple Apple authorized reseller located in your city usually denies the warranty (although there are exceptions).
Not knowing about such features of the warranty, some users buy iPhone abroad, hoping that in case of a warranty case, all possible problems be decided by the official representative of the reseller.
If you permanently reside in the CIS, and there is no Apple service in your city, then buy iPhone is better on the spot, but in this case, you will have to rely on the guarantee of your cellular operator selling iPhones. Look for bona fide sellers with good reviews.
IPhone warranty period
IPhone's standard warranty is 1 year, iPad tablet and iPod player Apple's standard limited warranty is also one year. If desired, the warranty can be extended to two years, for this Apple provides the opportunity to purchase an extended program service support AppleCare Protection Plan. If you decide to extend your iMac warranty or MacBook Pro, then it can be extended up to 3 years. The cost of this package depends on the device and region of residence. Therefore, the cost of the additional one-year warranty service can range from $ 50 to $ 100.
How to check iPhone warranty
When did you buy your new iPhone, then at the first start, any user goes through the activation procedure, from the moment the device starts the Apple warranty.
You can check the iPhone warranty on the official Apple website. Follow the link - Apple Warranty Support, enter and press the Continue button.
If you entered your serial number correctly, then this service Service and Support will display your device model ( iPhone phone or MacBook laptop) and warranty information.
Let's see what the system showed in our case. We see the model of our phone - Apple iPhone 4. In the column Technical support by phone - the term has expired, apparently now the phone call to the technical support service has become paid. It was free for 3 months from the date of the first activation.
Well, the right to service and repair is still valid until December 20, 2013, perhaps everything is correct, we performed the first launch and activation on December 20, 2012, that is, exactly 1 year ago from the end of the warranty period.
Ability to use online check for warranty service of Apple products can be useful to users who decide to purchase both a new and a used iPhone, iPad or other Apple gadget.
The only thing that is not entirely clear is whether Apple's worldwide warranty will be valid after iPhone already repaired under warranty from local operator officially selling Apple brand telephones?
