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Goodline hotline. FAQ

As you know, international calls on standard tariff plans are quite expensive, so if you are going to go abroad, then you need to take care of choosing the right mobile operator. The most profitable solution for subscribers is to purchase a SIM card from the Goodline mobile operator. This article will provide basic information about Goodline tourist sims.

Goodline is the first Russian operator mobile communications service provider profitable roaming Abroad. It was possible to create favorable conditions thanks to direct cooperation with foreign telecom operators, as well as our own telecommunications developments.

The company has been successfully operating in the telecommunications market since 2004. During this time, the company has been able to create unique travel sim cards that provide Goodline communication in roaming up to 10 times cheaper. Today, Goodline is the undisputed leader in the sales of tourist SIM cards in Russia. The number of subscribers at the beginning of 2017 amounted to one million people. At the same time, the number of subscribers of the company is constantly growing.

Travel sims - what does it mean

The travel sim card is regular sim card that connects to a mobile phone. The only difference is that it is more low price to calls in roaming. This is possible thanks to the cooperation of foreign mobile operators with Russian ones, as well as various telecommunications developments. The most profitable tourist sim-card today is issued by the GoodLine operator.

Connection

To connect a tourist SIM card from the Goodline operator, just like any other SIM card, you first need to purchase it. In order to purchasesim-card Goodline follow these steps:

  1. Go to the official Goodline website goodline.ru.
  2. Go to the "Subscribers" section and select "Where to buy" in the menu that opens.
  3. Next, indicate the city in which you are located (if you wish, you can indicate the nearest metro station to you).
  4. After that, a list of all stores where you can purchase a tourist SIM card, as well as their addresses, will be provided.
  5. Choose the store closest to you and go to specified address(don't forget to bring your passport).
  6. Get a SIM card with the tariff plan you need.
  7. Insert the SIM card into your mobile phone.
  8. Now you can use all connected services of the GoodLine operator.

Goodline Sims can be bought from representatives, store addresses are presented on the official website.

Tariffs with advantageous calls, sms and internet


Operator "
good line» provides its subscribers with a choice of the following tariff plans.

" GOOD- ROAMING"

Tariff plan terms:

  1. Calls to Russia using the Viber app are free of charge even without internet.
  2. Cost 4G/LTE Internet abroad is 30 kopecks per megabyte.
  3. Cost of calls to Russia - $29 for one minute of conversation.
  4. Incoming calls are provided free of charge in 141 countries around the world.
  5. There is no subscription fee for using the tariff plan.
  6. When connecting the presented tariff, the subscriber receives 10 dollars as a gift on the balance.

" VERY - GOOD "

Terms of use:

  1. Cost of calls to Russia - from 5 cents per minute of conversation.
  2. Incoming calls are provided free of charge in 67 countries.
  3. The cost of 4G Internet is 60 kopecks per megabyte. When connecting packages with Internet traffic, the cost will be - 30 kopecks per megabyte.
  4. Price unlimited internet10 dollars per day.
  5. There is no subscription fee.
  6. Connection cost - 395 rubles.

Travel SIM card Goodline is real way save money while communicating with loved ones.

"PLANET- GOOD »

Terms of use:

  1. Calls to Russia via viber app do not consume Internet traffic and are provided free of charge.
  2. The cost of Internet traffic is 30 kopecks per megabyte.
  3. The cost of calls to Russia is 5 cents per minute.
  4. Incoming calls are free in 145 countries.
  5. There is no monthly fee.
  6. The connection fee is 350 rubles.

To choose the most advantageous tariff plan, we recommend using special system selection, you can find it on the goodline.ru website in the “For subscribers” section. Technical support Goodline is also created for subscribers who have questions to the operator.

How to check the balance and pay for communication

Verify Current state accounts can be done using the following ways:

You can top up your phone balance using the following methods:

  1. Bank card. You can replenish your account in this way through the goodline.ru website, or using the Internet bank. Replenishment is carried out at the rate of the Central Bank, with replenishment from 50 dollars. If desired, the subscriber can set up auto payment (in this case, an additional 20% of the payment amount will be credited to the phone balance).
  2. In communication salons or travel agencies. In this case, all actions to replenish the balance of the phone are carried out by an employee of the salon or agency. The subscriber will only need to name the phone number and make a payment. $ = 66 rubles.
  3. Payment terminals. Any payment terminal is suitable for this method. They are usually located in shopping malls and communication shops. To top up, you need to go to the “Phone” section, then select an operator, indicate a phone number and make a payment. Payment is made at the rate: 1$ = 66 rubles.
  4. Online wallet. You can replenish your account using the following services: Yandex Money, Webmoney, Liqpay, Eleksnet. Payment can be made in dollars or rubles.

Good line - login to your personal account and view client data

  1. Go to goodline.com.
  2. In the right upper corner click the "Subscriber's Cabinet" button.
  3. Next, click the "Register" button.
  4. Enter the required information and confirm the registration through the request that will be sent to the address Email specified in the registration form.

  • go to the site goodline.ru.
  • go to the "Subscriber's Cabinet" section.
  • enter your e-mail and password.
  • if specified parameters input are correct, you will successfully log in to the system.

Logging into Goodline's personal account in the future is carried out using a password and login, so it is better to remember these data.

Stock

The Goodline company regularly holds various promotions and special programs that allow subscribers to save on communication services. IN this moment the following promotions are taking place:

  • free purchase of sim cards;
  • replenishment of the balance at the rate of the Central Bank in the amount of 50 dollars;
  • when connecting the "Auto payment" service, the subscriber is charged an additional 20% of the payment amount.

The Goodline operator does not skimp on promotions and discounts, so this operator is chosen all over the world.

Other company services

Goodline provides the following services:

In Goodline's personal account, you can find all the necessary information.

Answer:

Insert your SIM card into your mobile phone. Dial *146*099# on your phone and press "call". If your balance is being checked, then the SIM card is in active state(even if the balance is zero) and you can use it.

Answer:

The cost of the call is charged from the moment of connection, i.е. when the caller answered the call.

Answer:

The GoodLine travel SIM card is valid for an unlimited period of time. If within 2 years the number has not been replenished and no calls have been made, the number will be canceled.

The balance of funds on the balance of the SIM card is temporarily blocked if the balance of the SIM card has not been replenished within 1 year. At the same time, the SIM card itself remains active. The return of the blocked balance of funds occurs automatically with any replenishment of the balance or with the next trip abroad and using a SIM card.

Answer:

Yes, you can top up the balance before activating the SIM card.

Answer:

  • Insert the SIM card into your mobile phone. The SIM card must be registered with the local mobile operator.
  • Check your balance: * 146 * 099 # and press the "call" key. The display will show the amount of your balance.

If all the above actions were successful, then the GoodLine tourist SIM card is fully operational.

Answer:

The balance of funds on the balance of the SIM card is temporarily blocked if the balance of the SIM card has not been replenished within 12 months. At the same time, the SIM card itself remains active, i.e. with a new replenishment of the balance - completely ready for use. The return of the blocked balance of funds occurs automatically at the next trip abroad and using a SIM card.

Answer:

Dial * 146 * 099 # on your mobile phone and press "call". The SIM card number and balance status will appear on the phone screen.

Answer:

In some areas of the UAE and Saudi Arabia, due to non-standard equipment of roaming partners ( local operators mobile communication) it is impossible to make outgoing call. You need to set up your phone once:
1. Enter the phone menu - the GoodLine section - the Settings item.
2. After warning the system, press OK, then 802, then OK.

After that, you will be able to make outgoing calls. At the same time, a connection fee will be charged for each outgoing call. In the UAE $0.59, in Saudi Arabia $0.4.

Answer:

Yes, in those countries where incoming calls are free, you can receive incoming call with zero balance.

Answer:

Yes, forwarding in GoodLine tourist SIM cards works. You will be able to transfer all calls coming to your GoodLine SIM card to any phone: landline, mobile, long distance or international number.

Answer:

A call from a PDA or smartphone is made in the same way as with regular phone using Call Back technology:
- phone number dialing
- communication break
- after 3-5 seconds, the phone receives a call
- the subscriber picks up the handset and the connection is made.
But the owner of a PDA or smartphone can install special program, which will allow him to make a call without breaking the connection, i.e. after dialing the number, the call is connected to the called party. See details

Answer:

When money is credited to the balance of the GoodLine tourist SIM card, an SMS notification about the crediting of money comes.

It's no secret that calls abroad are served in roaming mode. It means that the subscriber, in order to communicate with the number he needs, does not use the services of his operator, but of a foreign company (through the mediation of his provider). Due to this, the cost of calls, messages and the Internet abroad is very different from the prices that are relevant in the domestic market.

Special rates

In this regard, mobile communication providers often hold various promotions and provide a discount on communication with other countries, trying to pick up the most affordable rate for your subscriber. However, this is not always possible - often users still cannot afford the costs that are imposed by companies. Even various options for working in only one direction, for a particular country, cannot significantly fall in price due to the factor of the presence of two mobile operators - yours and foreign ones.

Alternative

If the user cannot afford to spend so much on mobile communications while abroad, he has several ways out of this situation. The first is to simply stop using mobile phones. Now there are a lot of Internet services that allow you to communicate with each other. Most of them are free. But communication through the network is not always convenient, and sometimes even becomes impossible.

The second way is to buy special SIM card another operator whose tariffs are more affordable. Often we are talking about some international providers that specially issue their SIM cards for travel. Just one of these we will talk about in this article. So if you decide to go somewhere, it will be useful to you.

Special Operator

We are talking about the GoodLine company. The reviews left about her on the Internet indicate that this is a supplier of so-called tourist SIM cards. In essence, this is what we mentioned earlier - the ability to purchase a dedicated card for communication between countries. Its peculiarity lies in the fact that the final price of services is an order of magnitude lower compared to ours. largest operators connections. Even if we compare the prices of different special offers our “regular” operators and the cost of calls provided by the GoodLine SIM card, the difference will be huge. Because of this, people are looking for such services in order to be able to somehow save on mobile communications.

Concept

The general business model of the company is very simple. Either they give you a card with which calls are much cheaper to Russian numbers and, in turn, are free if they call you from Russian numbers, or you link your “native” number to the GoodLine card. Reviews note that the second option is, of course, more convenient (since you keep your number). But it also costs 15 cents more under the conditions specified on the operator's website.

This company offers not only cheap calls. There are also those providing for the availability of Internet traffic at a special price. This means that you will be able to use the mobile Internet while being somewhere abroad.

Services

In fact, the business model of GoodLine (Russia) resembles how others work mobile operators. Here, in particular, they serve client numbers and support the operation of your SIM cards. Here they develop their tariff plans and allocate service packages (minutes, messages, traffic) for a certain cost.

In addition to serving private customers, GoodLine (reviews confirm this) also helps companies interested in mobile communications services. For example, these may be some corporate data packages that apply to several interconnected mobile numbers.

The company also provides other services. For example, there is an online store where they sell goods that may be useful to you when traveling in the future. They also offer room service, such as top-ups.

Truth, domestic operators in some ways they have more to offer than GoodLine. TV services, for example, the company to which the review is dedicated, does not provide. Yes, and in roaming, probably, this is not such an urgent issue.

Tariffs

At the time of writing, in the section of the GoodLine website “Tariffs” (which, obviously, is dedicated to the cost of services in the system), two plans were presented that a subscriber can choose. One of them is “Planet-Good” (an option that allows you to make calls, write messages and use the Internet). In particular, the cost of incoming calls in more than 140 countries is 0, the price of a minute from Europe to Russia and St. Petersburg) is $0.05, other numbers - $0.29, other countries - $0.49. From the USA to Russia the price of a call is $0.49, from China - $0.29. And on the company's website there are several more directions and services provided for by this tariff.

The second package, described in the “Tariffs” section of the GoodLine website, is called “Good-Internet”. It includes options that indicate the ratio between a certain amount of traffic (for example, 10 mb) and the price for 1 day of use (1 dollar). The maximum package is 2 GB of data and costs $100. The option is valid for 30 days.

Special offers

In addition to the services described above, the company provides special, promotional offers. For example, one of these is profitable replenishment accounts (according to official exchange rate Central Bank). This also includes a 10 percent discount on goods from an online store (tablets, phones, an insurance policy, etc. are sold here), as well as a program for accumulating special “miles-minutes”. This means that the more the subscriber talks on the phone, the more he can ultimately benefit from cooperation with GoodLine. Reviews indicate that upon reaching a certain number of bonuses, the client is given the opportunity to use the services of the airline for free, get free hotel accommodation and other benefits.


The GoodLine international tourist SIM card number is an Estonian mobile number: 372 5X XXX-XXX.

Rules for dialing from a landline ( home phone) phone:
8 – 10 – 372 5X XXX XXX
where 8 - 10 - access to the international line,
372 - Estonian code, 5X XXX-XXX - phone number

Dialing rules with mobile phone: + 372 5X XXX XXX

See additionally:"The cost of calls to a SIM card from Russia" and the service ""

A call to a GoodLine tourist SIM card from Russia is an international call to Estonia ( mobile number). See the rules for dialing a number from Russia in the section "How to call a SIM card from Russia"

Price international call to a GoodLine tourist SIM card from Russia - from 7 rubles / min. See details in the section "The cost of calls to a SIM card from Russia"

We recommend: Activate the service " ", and your loved ones will be able to call your Russian number at regular rates (without international calls), and all incoming calls will be sent to your GoodLine SIM card. At the same time, money for forwarding is debited from your Russian mobile number will not.

For the duration of the trip, you can use the GoodLine tourist SIM card. Now your loved ones will be able to call your regular Russian mobile number without making an international call, and all incoming calls will be sent to your GoodLine travel SIM card at $0.15/min.

The service is valid for all regions of Russia, i.е. it is possible to save your mobile number both for residents of Moscow and Omsk, Novosibirsk, Vladivostok and any other regions.

A call within the GoodLine network costs $0.25/min in 132 countries around the world.

For example, if a subscriber with a GoodLine SIM card is in Italy and calls a GoodLine SIM card located in any other country (including Italy itself), then the call for him will cost 0, 25 $/min.

In other countries, the cost depends on which country you are calling from. At its cost, it will cost the same as a call to Russia. Go to the "" section. When you select a country, the cost of calls within the network is displayed as a separate line.

Yes, you can top up the balance before activating the SIM card.

A call from Turkey to Russia for the "Europe" tariff costs from $0.15 to $0.29/min, for the "World" tariff $0.49/min. To find out the cost of calls in other countries, go to the “ ” section, select the country of your location: “call from”, then select the country you want to call to: “call to”. The program will determine the exact cost of the call.

The GoodLine travel SIM card is valid for an unlimited period of time. If within 2 years the number has not been replenished and no calls have been made, the number will be canceled.

The balance of funds on the balance of the SIM card is temporarily blocked if the balance of the SIM card has not been replenished within 1 year. At the same time, the SIM card itself remains active. The return of the blocked balance of funds occurs automatically with any replenishment of the balance or with the next trip abroad and using a SIM card.

The cost of the call is charged from the moment of connection, i.е. when the caller answered the call.

The Russian company GoodLine was the first in Russia to put into circulation travel SIM cards for mobile phones and tablets, which allow you to use the most economical rates in roaming, including during foreign trips. Partnership with mobile operators in many parts of the world provide an opportunity to corporative clients and travelers pay for roaming up to 10 times cheaper than other providers. On the company website and mobile applications users have the opportunity to connect their GoodLine personal account online and independently manage their expenses.

Personal account functionality

The following functions are available to GoodLine personal account users:

  • Account status control.
  • History of SIM payments.
  • Control of account expenses, details of calls, GPRS services and messages.
  • Top up your balance with bank card.
  • Connection and deactivation of additional services.

Online application for connection

To connect the service online, you need to visit the official website of the provider and fill out an application. In a special form, the user is required to provide personal data: first and last name, country and address of residence, date of birth, email address, mobile phone for contacts, password to enter the office. After filling out the application, you will receive an email with a link that you need to follow to confirm registration. The user can then log in to their personal account using their username and password. Already in the office, you will need to add a valid mobile phone number in the format 372XXXXXXXX. This number will receive a message from verification code The to be entered on the page.

Registration in the personal account "GoodLine"

In the registration form, the user fills in all the required fields:

  • Email address.
  • Name and surname.
  • Mobile phone number (other carrier).
  • Password.
  • Password confirmation.

It remains to agree to the terms user agreement, allow the processing and storage of personal data and click the submit button.

An email will be sent to you to confirm your registration. And the specified backup phone needed to recover the password in case of loss.

Tariff and service management

The operator offers a choice of several tariffs, including:

  1. - basic, free, no monthly fee. Outgoing calls cost $0.05 per minute. Incoming calls are free in 144 countries. Free call to Russia via Skype and Viber. Internet outside of Russia - from 1 ruble per megabyte.
  2. "Very Good" free plan, subscription fee not required. 4G supported, free incoming calls available in 67 countries. Mobile Internet unlimited for $10 per day.
  3. Mobile kit with slots for two SIM cards ". No subscription fee or start-up capital. Outgoing calls to Russia for $0.05 per minute. Free incoming calls are available in 144 countries. Price 1449 rubles.

Tariffs are constantly updated, every season the provider offers new versions. For each tariff wide range Internet access services free communication via Skype, Viber, SMS, calls to Russia and other countries and so on. The subscriber can manage tariffs and services in his personal account online. – connect and change tariffs, refuse extra services etc.
Here, in the personal account, the subscriber can find out the commands with which you can switch from tariff to tariff. So, to find out your tariff, just dial mobile team*146*088*890#. To switch to the “Good-Rest” tariff, you need a command * 146 * 088 * 875 #, to “Good-travel” - * 146 * 088 * 876 #, and so on. The transition between tariffs is paid, from 3 to 5 dollars. The amount is debited from the SIM-card account, information about this operation is sent to the phone or E-mail.

Payment for services through the personal account "GoodLine"

In the subscriber's personal account, you can make all payments without contacting communication stores or travel agencies for this. Any service, from topping up the balance to changing the tariff or purchasing a mobile kit with a GoodLine SIM card, can be paid for in all possible ways:

  • bank card;
  • from electronic wallets different payment systems;
  • from SIM-cards of other mobile operators.

Replenishment of card balance

There are several ways to top up the SIM card balance:

  1. With a bank card of any country in any currency in your personal account. If you select this function, you will be asked to enter a phone number, amount, email address, or contact number. Click the "Pay" button, and then you will be redirected to the page for entering payment card data. Within 5 minutes, the balance will be replenished, about which a message will be sent to the phone.
  2. Express payment card. The balance, both your own and that of another GoodLine subscriber, can be replenished from any country in the world. Cards are sold in all communication stores and travel agencies, in denominations of $10, 25 and 50, in rubles - 300, 750, 1500. When buying ruble cards, crediting from them to the balance will occur in dollar terms.
  3. On the Internet with e-wallet"Eleksnet". On the website of this payment system Registration is simple and very fast. After its completion, the GoodLine mobile number is entered in the format 372XXXXXXXX. On the page with the payment form, you need to enter the wallet number, the amount of replenishment and the payment code. The system charges a commission of 2%.
  4. You can save yourself from all the hassle of crediting money to your account by activating the auto-replenishment service from a bank card. As soon as the amount on the account becomes less than $ 7, there will be automatic replenishment balance. You can link up to 3 cards to one card. phone numbers. Transaction messages are sent to the email address and phone.

Online technical support

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