For any information, advice, as well as for carrying out some operations, you can contact Sberbank online by calling the hotline 8 800 555 55 50 (free of charge).
There is no need to wait for the connection with the operator - you can use the voice menu You can call the Contact Center by using several numbers:
- From local (city): 8 800 555 55 50. The Sberbank hotline number is free, even if you call it from a mobile phone.
- From mobile (MTS, Beeline, Tele2, Megafon): 900. You will not need to pay for a call if you are in the country. Outside its borders, payment is made according to tariffs including roaming.
- From abroad: +7 495 500 55 50. The fee is charged according to the tariffs of telephone operators. It is worth choosing this option only when you are outside the country or using a telephone set registered outside of Russia.
By contacting the Contact Center, everyone can request communication with the operator (press 0), listen to information about the products, navigating the menu using numbers, and also connect a special Code that gives the right to independently perform actions in an automated mode.
The professionalism and competence of the operator is a guarantee of receiving an exhaustive answer to your request The hotline was created to resolve basic problems and consultations, therefore, the main parameters that can be performed with such an appeal are:
- Get a general description of all programs and products of the bank (deposits, loans, cards).
- Get specific data on your loans, deposits, accounts.
- Request information about the transactions that took place on the account (card).
- Block the card.
- Block remote services (Mobile and Internet Banking).
- Set up secure services on the map (when traveling abroad).
- File a complaint against an employee of a banking institution, a specific branch, indicate non-compliance with the conditions for a specific program.
- Make suggestions that will improve the service.
The above information can be obtained by contacting the operator. But there are many opportunities to independently query the required data. To do this, by calling Sberbank on the hotline number 8 800 555 55 50 or 900, you should select one of the items announced by the automated system:
- 1 - card blocking;
- 2 - getting information on your card;
- 3 - services for individuals;
- 4 - servicing legal entities;
- 5 - information about the program Thank you.
- 0 - operator call;
- 9 - request to repeat the voice menu in English.
Having selected the corresponding number, the client enters the next section of the menu, where, following the voice prompts, he should select the desired item. So, for example, for individuals, the following selection of requests is provided:
- 1 - Cards. Here you can listen to information about credit and debit products, as well as request conditions for bonus programs and methods of replenishing cards.
- 2 - Remote services. Listen to the rules of use or get advice on Sberbank-Online and Mobile Bank. The order of connecting services.
- 3 - Credits. Get the terms of home lending, the procedure for obtaining a cash loan, listen to promotional offers for the category of loans.
- 4 - Contributions. Deposit program rules: Save, Replenish, Manage, for retirees, certificates, online programs, services within other packages.
- 5 - Translations. How to make a transfer, pay for a service, confirm the operation.
- 6 - Insurance and retirement programs. Special developments for retirees. Obtaining conditions and tariffs for insurance policies: for those traveling, for credit products, package (personal, property, voluntary medical insurance, automobile).
List of commands of the voice menu (IVR) At any time, if the client could not figure it out on his own, he can dial "0" to Sberbank on the hotline (55 50). This implies calling an operator who can be asked a question of interest.
Independent execution of procedures in an automated mode
To get a little more authority and carry out a number of actions through the Contact Center yourself, it is worth getting a Client Code. To request the Code, you need to contact the Sberbank operator (hotline phone number 8 800 555 55 50, press "0" in the voice menu). The operator needs to voice his wish and provide the data:
- Card number;
- CVV or CVC code;
- Passport data;
- Place of residence (must match the one indicated when issuing the card).
You may need different control information, so you need to keep the contract and card handy.
The operator will inform you about the need to dial your Code. It needs to be invented, it consists of 5 digits. It is forbidden to voice it to the employee, this is one of the security measures. The code must be saved, remembered and not shared with anyone. You can use it to independently perform a number of operations (without contacting an operator, specialist or employee). It is enough to call the Sberbank hotline (8800 - free of charge), after the greeting dial "22". The autoinformer will inform you about the need to dial the card number and your Code. After each value, put a "#". After that, the autoinformer will announce the available menu items, one of which must be selected.
In particular, you can independently perform the following operations:
- request the current account (card) balance;
- view a number of procedures that took place on the card (the last few);
- get a login (identifier), which makes it possible to use remote service (For more information on how to get a login, our article will tell -);
- block the card.
Despite the fact that the blocking can be done by yourself, for the reverse operation it is imperative to contact a specialist. When contacting him, it is enough to indicate the card number and your Code, so as not to voice all the other parameters. This greatly simplifies the operation, since there is no need to remember a lot of audit information.
The phone number 8800 is toll-free Additional opportunities provided by contacting a specialist include connecting remote services that allow you to manage accounts, as well as requesting data to activate your Personal Account. This will make it possible to carry out transfers, payments, top-ups of the phone without visiting a branch or without using ATMs and terminals. They can also be used to request a balance, view the latest transfer actions on an account, block a card or the service itself.
To keep abreast of the main developments and new programs, you can also contact the representative offices of the financial organization on social networks: groups in Odnoklassniki, VKontakte, Twitter, Facebook. Here it is allowed to ask a question, talk about a problem, file a complaint or a wish.
The work of the bank's contact center employees (video)
Experience as an operator in a call center using the example of people with special needs. Features of such work, skills that will be useful in it.
Conclusion
If an emergency arises related to card products, or it is necessary to conduct a banking operation remotely, customers can use the hotline telephone. Its main advantages are round-the-clock service and the ability to get a comprehensive answer to any question.
Sberbank's contact center was created to help clients remotely. By calling the free round-the-clock number 8800-555-55-00, Sberbank clients will be able to receive qualified assistance from a specialist, advice on the terms of service provision by this organization. How to call Sberbank, what numbers can be useful?
How to call Sberbank for free?
The main hotline of Sberbank is 8-800-555-55-50. Calling this number is free when calling from a mobile phone of any operator or from a landline number. You can call the number throughout Russia, except for Sevastopol and Crimea.
If a Sberbank client is located abroad of the Russian Federation and he needs advice from a Sberbank operator, then he needs to dial the number 8-495-555-55-00 - international format. A call from abroad cannot be free. The call is paid according to the tariffs of a specific mobile operator.
Subscribers of Beeline, MTS, Megafon and Tele2 are given the opportunity to contact Sberbank operators free of charge from their mobile phones using a short number 900 ... The call will be free only if the subscriber is within the home region, or on-net roaming (that is, outside the home region, but with the coverage of the network of his operator).
How will the Sberbank operator by phone help?
You can call the Sberbank operator for free by dialing the number 8800-555-55-50 ... Then, following the prompts of the answering machine, press the keys 3 and 0.
It is necessary to determine the topic of the issue. For example, you need to clarify on loan repayment, card service, card ordering, etc. Next, select the key corresponding to the topic of the appeal and press it.
The operator can advise in detail on the services provided by Sberbank, help you choose a certain direction, give full information on the account, cards, deposits, savings, transactions carried out on the account, loans, repayment of loans, debts, fines and their repayment. In addition, the client will be able to manage his account through an operator by phone, performing the following operations:
- card blocking;
- closing access to the mobile bank and Sberbank online;
- setting up the security of the card and account when leaving the country, or for other reasons;
- obtaining information about a personal digital code for working with an automated system.
The operator will also record all customer complaints, wishes, problems with the card's operation, tell you how to troubleshoot and how to use the services of Sberbank more conveniently.
What is the Sberbank automated service system for?
You can talk around the clock not only with the "live" operator of Sberbank, but also with a robot, he will also be able to help many clients. How can I get through to him?
You need to dial the number 8800-555-55-50 , ask the operator for the Client Code (a five-digit number assigned to each client and employee of Sberbank).
What does this code give?
- the ability to view the transactions performed on the account;
- balance on the card;
- permission to enter the "Personal Account" and independent management of accounts through it;
- the possibility of self-blocking the card (if you need to unblock the code, the code will not help, you will need to personally visit the Sberbank branch).
To get the information of interest in automatic mode, you must follow the following instructions:
- call Sberbank 8 800-555-55-50;
- dial 22 on the phone;
- enter the following parameters: card number # client code #;
- then follow the voice prompts, choosing the parameters of interest.
If the automatic system did not give the necessary information, you can switch to the "live" operator, following the voice prompts. To obtain complete information, there is no need to dictate all your data to the operator, only the card number and code will be enough.
To get your code, you need to call the hot number of the Sberbank operator (according to any of the above), and voice the information confirming your identity:
- Card number;
- card identifiers;
- passport data;
- address (registration).
Next, you need to enter your secret code at the operator's prompts, and assign it to yourself. After that, the resulting code must be written down, or remembered. If the client forgot the code during further work, you just need to change it by contacting the Sberbank operator via the phone.
Receiving information through the voice round-the-clock menu of Sberbank
Sberbank customers, by calling the free round-the-clock number 8-800-555-55-50, or another number specified in this article above, can receive information on the account, services, loans, and so on. You just need to follow the voice instructions and press the keys corresponding to the question.
Round-the-clock telephone numbers of the central branches of Sberbank: by region
It happens that the operator of the general hotline number cannot give a complete answer to a question of interest, and advises to contact the regional center directly. Below, Sberbank customers can find the phone number of their regional branch of Sberbank.
- Moscow and the region - 8-495-957-58-72;
- St. Petersburg and the region - 8-812-329-29-29;
- Novosibirsk and the region - 8-383-212-20-03;
- Yekaterinburg and the region - 8-343-269-51-04;
- Nizhny Novgorod - 8-831-416-85-08;
- Samara and the region - 8-846-998-11-55;
- Kazan - 8-843-519-23-26;
- Chelyabinsk and the region - 8-351-749-59-91;
- Rostov-on-Don - 8-863-287-82-41;
- Ufa (throughout Bashkiria) - 8-347-279-68-01.
A call to any of the registered numbers is not free, it is paid according to the tariff of a specific operator. But by calling the regional office, you can quickly solve the problem that has arisen and get an answer to an exciting question.
Is it possible to manage an account through a Sberbank operator?
The operator will consult, answer questions, but will not be able to replenish the client's phone balance, or transfer money from his account to repay the loan.
To repay the loan, or to perform other transactions on the account, the client must personally arrive at a Sberbank branch, or use the Internet (Sberbank Online, or Sberbank's "Personal Account").
The support service of Sberbank of Russia provides around the clock any information of interest to customers, as well as provides assistance and advice on any issues regarding banking services.
All complaints and appeals are accepted by phone or e-mail, which makes it possible to register applications in a single register. Thus, having completed your appeal, you can always check the status of its consideration on the website or by phone.
How to contact the support service of Sberbank of Russia
There are several ways to contact bank employees:
- Free number 8-800-555-55-50 for calls from a mobile or landline phone. To solve simple questions and restore access to their personal account, clients can use the prompts of the voice menu. To communicate directly with the operator, press the corresponding button on the keyboard of your phone, or just wait until the system transfers you to a dialogue with a bank employee.
- Round-the-clock hotline for a short number for Russian users of any mobile operator. For quick access to your personal data, it is recommended to prepare all the documents necessary for identification - a bank card and a Russian passport - in advance of the call.
- Phone + 7-495-500-55-50 international format for calls from abroad or from city numbers. If you are in another country, the call will be charged according to the tariffs of your chosen telecom operator.
- Online support on the bank's website or on any social network (Sberbank support service "In contact with"). Using any social. network or online support chat, remember that your personal data can get to attackers, so after the end of the dialogue with a bank specialist, be sure to click the button to log out of the system.
- Registration of an application through the feedback form with the support service on the company's website. To send an electronic application, you should indicate the purpose of your appeal, the reason, the nature of the problem, your full name, date of birth, mobile phone and e-mail address. You can also mark in what way it will be convenient for you to receive an answer - by SMS, by e-mail or by phone.
After completing your application in any of the above ways, a bank employee must inform you of the application number.
You can independently check the status of such an application on the Sberbank website or by using any of the above phone numbers. Often, all customer applications are considered within 24 hours after their submission.
What issues are resolved by the support service of Sberbank of Russia
In most cases, bank clients seek advice and assistance, so such requests can be resolved instantly without waiting:
- Blocking or unblocking a client card, as well as assistance in the seizure of a card by an ATM or its theft and loss.
- The current balance of the card and the last movement of funds.
- Service packages including bonus and credit programs.
- Internet banking and work with a mobile application.
- Deposits, insurance, payments.
Remember that in case of theft, loss or seizure of a card by an ATM, you must urgently contact the Sberbank support service to block the account and make it impossible for fraudsters to use your funds.
If you have any questions regarding banking services, you can seek advice in any convenient way. In case of any difficulties in using the services, as well as if you wish to file a complaint or other request for assistance, use the phone numbers of the support service or the official website of the company.
