Mobile phone warranty. Phone repair under warranty

Does the warranty card cover the phone battery? The battery is a component that often fails. Buying a smartphone, the buyer wants to know if he can replace or repair the power supply if it breaks. According to Article 20 of the Consumer Protection Compendium, the buyer is entitled to a refund in the event of a device failure through no fault of his own.

The right to repair is granted to mobile phone along with accessories, including the battery. Find out the warranty period battery purchased phone, you can look at the warranty card. There are several warranty options:

1. General (for all devices).
2. General, but not provided for the battery (this must be indicated in writing).
3. There is no guarantee for a cell phone, but the battery is registered.
4. There is a warranty period for both the battery and the smartphone, but their duration does not match.

All cases, except for the second, are the basis for visiting the company's service center to replace or repair the battery charge. In the second case, it will not be possible to repair or replace the part according to the law. This is likely only if, as a result of the inspection, the manufacturer (more precisely, representing him service center) decides to extend the coupon to the battery pack to resolve the conflict.

How much is the phone battery warranty

According to the current article, the deadline for the provision repair work distributed from the information specified in the coupon. There is no general guarantee template. The period of its validity can be from 1 month to 3 years. Basically it is 6 months or 1 year - how much exactly, each determines specific manufacturer(Samsung, Apple, etc.).

Let's consider several options:

1. There is a purchase document, information about the power part is not indicated, you need to act immediately. You can contact the service before the expiration of the warranty card for the entire device.
2. The term for the component is prescribed separately. It is longer than the term for the product itself. You can contact the company while the coupon for the block is valid.
3. The replacement battery expires before the product coupon period. You can still try to repair the damage.

For a better understanding, you can refer to the table:

Procedure for applying for a guarantee

If the warranty document is still valid, contact the manufacturer's service center. The official website indicates which address to contact in case of a device breakdown.

Action algorithm:

1. The device together with the battery is given for repair;
2. An examination is carried out, where it is revealed what exactly is out of order (block, contacts or the cell itself);
3. It turns out whose fault the failure occurred (company or owner);
4. If the culprit of the failure is the company, then the service center will compensate for the damage.

Compensation for damage is carried out within 45 days from the date of receipt of the device for repair. If the company is conscientious, it will perform the necessary operations on the first day or within a week.

What is necessary

When you contact the service center, you must have:

• drawn up circular;
• receipt for the purchase of the product;
• the passport.

Be sure to take your smartphone with you and battery charge, which is out of order. Otherwise, the component part cannot be inspected and repaired.

Subtleties and nuances of the procedure

The owner of the part must claim damages. Types of refunds:

• financial compensation;
• part replacement;
• part repair.

It is not possible to receive several types of compensation at once. It is also impossible to completely replace the device if the battery breaks.

Free repairs are carried out only if the part is out of order due to the fault of the manufacturer (due to marriage, flaws).

A cell phone is one of the items that can be returned to the store in 2019 only after it breaks down. Since phones are classified as difficult technical goods. But they also come with a warranty. As with any other purchase inadequate quality with a phone, you have the right to return the money back, make an exchange for a similar phone, spend free repair, reduce the price for a detected defect, etc. in accordance with the 2019 Consumer Protection Act. Despite the refusal of the seller from their obligations, it is necessary to insist on their right. Often, after the sale, retailers try to save money on consumers, trying to prove that the phone is not returnable, exchangeable too, and the repair is not covered by the warranty. In general, it goes into a deep rejection of all responsibilities, proving that the buyer is to blame. And not the first, not the second repair at the expense of the seller will not be made. Refusal of warranty obligations without examination is a direct violation of consumer rights.

But expertise in 2019 is also a double-edged sword. After all, it may be that the phone broke down due to your fault, which means that the claim is unfounded and you will pay money for the examination from your own pocket. If you are still sure that your gadget has broken due to the fault of the manufacturer, feel free to try to get your money back. At the same time, do not forget about the deadline for the return of low-quality goods in 2019 and take into account the warranty period. In general, the topic of repairing phones after a breakdown under warranty, especially if repairs are carried out more than once, is quite complicated.

Before you run headlong to the seller and prove your rights, you need to consult with experienced lawyers. Competently draw up a claim in which each of your requirements will be supported by the norms of the law.

Legal literacy is half the success, without bringing the situation to litigation. In 2019, consultations on our website are free of charge.

Let's take a look at the situation with an example. In 2019, you bought a phone or a smartphone or even a tablet. And it does not matter for whom it was purchased, even as a gift. The main point here is to save all papers, including the receipt and packaging. Although even if the receipt was lost, this is not a reason to refuse to accept your phone for warranty repair for free, and not for additional money. The goods can be returned even in the absence of a warranty card, but only in a complete set, as well as on the day of purchase, within the period specified in the documents. Under other circumstances, you can run into a tough, but fair refusal from the seller. What to do in such a situation will be prompted by experienced lawyers who can be contacted for help through the form feedback is free. In order for your claim to be accepted and all your requirements to be met, it is necessary to return not only telephone set, but also all devices attached to it. What to do, but according to the law, it will be necessary to return exactly those headphones that were immediately included in the kit, and not others. By the way, a separate warranty period can be set for them, if they suddenly break.

Consumer actions

What to do if you did not have time to check all phone functions for operability immediately in the store? Don't worry, you have:

• two weeks for the return or exchange or repair of goods at the expense of the supplier. This period is established by the consumer protection law in 2019 for all goods if a manufacturing defect or other defect was found that was not acquired through your fault;
• deadline set warranty service from the seller. Typically, for technically complex goods, such terms are from one to two years;
• manufacturer's warranty period. Most often, the seller does not need to do anything directly on warranty issues, since the manufacturer is initially obliged to set deadlines Maintenance at your own expense.

After a breakdown has been detected, you have several options for action, and it is you and not the seller who decide what to do. In 2019 you can:

• exchange a phone for the same one, if a similar one does not suit you or it is not available, you can exchange for another brand with recalculation of payment;
• return the goods to the seller, and return the money to yourself;
• exercise the right to warranty repairs;
• reduce the purchase price within reasonable limits in relation to defects.

If the seller justifies his refusal to solve the problem with a broken phone in your favor, insist on an examination, after which a manufacturing defect will be revealed. Even if after that you were denied the exercise of your rights, do not worry and do not puzzle over what to do with a poor-quality purchase. Feel free to collect all the papers and go to the local consumer protection department. Of course, in this case, it is desirable to fix the seller's refusal in writing with the signature of the responsible person and the details of the organization. Write a complaint to the head of the unscrupulous store and to the head of the department for customer protection and wait for the result.

Warranty service procedure

In 2019, an expensive mobile phone is not just a way to brag to your friends about your financial well-being, while showing that you have money for all sorts of tricky things. It is also access to the latest technologies for your own comfort and convenience. But what if the expensive phone broke right after purchase? How to get your money back? How to exercise your rights full program in accordance with consumer protection law? Where is the guarantee that the breakdown will not be repeated after the repair for the second and third time? What to do without a phone while it is being repaired?

You can get answers to all these questions and many more from competent professionals with extensive experience in working with legislative framework regarding the protection of consumer rights. Just tell our consultants about your trouble in detail, and we will try to solve the problem as soon as possible in your favor.

So, the phone is broken, but you like this particular model and you don’t want to return the money for it, or the contract states that the return of goods is not possible, only warranty repairs are allowed. So, you need to study in detail the topic of warranty periods. What to do after a failure is discovered:

• collect everything that was bundled with the phone, including documentation;
• write a claim with detailed details regarding the breakdown;
• you go to the store where the faulty phone was purchased and demand a warranty repair.

Keep in mind that if you yourself caused the breakdown (for example, poured water on it), then the seller will repair it, but only for your money. When the service center makes a positive decision about warranty repair in return, you should be provided with another mobile phone for the duration of the troubleshooting. Also, you need to know that exceeding the repair period for more than 45 days is a reason for writing a new claim to the seller. Another point, if the phone breaks down after the warranty expires, then it will be quite difficult to get it repaired at the expense of the supplier.

In the event of a breakdown cell phone we immediately have a question: where to find a workshop and whether my phone will be accepted under warranty. We will try to answer these two questions.

The first thing to start with is to figure out whether the warranty case is or not. The manufacturer's warranty on the phone is given for a period of one year. The warranty covers those cases that occurred due to the fault of the manufacturer. That is, roughly speaking, the warranty is valid if you have not violated the operating conditions, have not changed software, the phone has not been mechanically affected by the consumer.

When is the warranty valid?

1) Phone won't charge, does not gain capacity from the charger. The reason for this may be an imbalance in the automation of cell phone operation algorithms (firmware helps) and the second most rare reason is problems with chargers. This usually happens when the manufacturer equips the device with chargers with a lower current. That is, for normal operation The phone needs a charger with a nominal value of 1 ampere, and a charger with 350 mA is included. You need to contact the service center, not the seller. The service center draws up the old Charger and give out a new one for free.

2) WiFi not working on phone and bluetooth. This usually happens when there is a failure on the assembly line on the production line. printed circuit board. As a result, 1-2 contacts wifi module move away from motherboard and the module is not working. Service centers practice similar situations next: replacing the board with a new one or issuing a new phone (depending on the manufacturer, when repairing the Apple iPhone, you will be replaced old phone on new).

Warranty service centers easily eliminate all faulty BUT. And here the most interesting begins. The reason for refusing to repair a cell phone can be a small dent, traces of liquid (usually many phones have a marker that reacts to water, turning it red means water has entered the phone), self-flashing the phone, broken body elements. If you are faced with this, then it is useless to argue with the service center - you need to turn to an independent examination.

Based on the results obtained, contact the service center with a request to repair the phone and return the money for the examination. Expertise, I must say, is an expensive business - from 4 to 8 thousand, and in most cases its results are not in favor of the consumer, since no one wants to sue big brands.

Last week, we went over a few common warranty myths about mobile devices, and today we will answer a few more questions.

What is the minimum warranty period?

The minimum warranty period is not defined by law, but manufacturers of smartphones and tablets, as a rule, do not skimp and guarantee the performance of their products for at least a year. Some stores sell an additional warranty along with the product, which extends the main one by another year or two. Whether to buy it or not is up to you, but if you still decide, take a look at the warranty card of the device - it happens that the store initially does not give the same warranty as it is written there (for example, 12 months instead of 24). This is illegal, the guarantee cannot be less than the one set by the manufacturer, so sometimes it makes no sense to buy an additional one. If the product is broken, then the warranty is extended for the time that it was under repair, and if you have changed the product to a new one, the warranty is calculated again. If the warranty period for the product is not specified (it happens sometimes), it is automatically considered equal to two years. So it is written in paragraph 1 of Article 19 of the Federal Law "On Protection of Consumer Rights".

Do I need a receipt when returning an item?

Almost all stores, when accepting defective goods, require you to show a receipt. It is not necessary to do this, according to paragraph 5 of Article 18 of the Federal Law “On Protection of Consumer Rights”, you can prove the fact of purchase in another way. This may be the testimony of witnesses, and if payment was made by bank card- bank statement or screenshot of payment from mobile client jar. You can also ask to raise financial documents for the day you bought the product, stating the approximate time of purchase and price.

When returning money for defective goods, some stores ask the buyer to provide passport details and address of residence, but do not warn that this is not necessary. You can indicate on the seller's letterhead or return application that you refuse to provide this information, you do not need to give a reason.

What is the guarantee for online purchases?

When buying a product in a Russian online store, the same guarantee applies as if you bought it in a regular outlet, but there are a few subtleties that sellers prefer to keep silent about. First, the seller must warn you that you have the right to return the goods without giving reasons within seven days after you received it. If there was no such warning in writing, you have the right to return the goods within three months. In this case, you will have to pay the seller's shipping costs and pay for return shipping. The item must retain its marketable appearance, that is, look like new.

Secondly, if you paid for the purchase, but the delivery is delayed for some reason, you can request a refund. The delivery time must be indicated either at the conclusion of the contract with the representative of the online store, or on the website during the ordering process. According to paragraph 3 of Article 23.1 of the Federal Law "On Protection of Consumer Rights", for each day of delay in delivery, the store is obliged to return half a percent of the amount to you advance payment goods. The final compensation cannot exceed the amount of the prepayment.

Is there a warranty on the gray product?

With a gray product, everything is a little more complicated than with a legally imported one. For a refund for a defective item, you will have to contact the seller, and it is better to do this in the form registered letter. For repairs, you can contact the seller or the service center of your choice. Some manufacturers have come to terms with selling gray goods and repair their devices in any country, regardless of where the purchase was made. The warranty period must be indicated in the manufacturer's warranty card, the seller, again, has no right to underestimate it.

Phones are an essential part of life these days. modern man. When purchasing a new communication device, buyers often ask about the availability of warranty service. .

No one plans in advance for phone breakdowns, but still they are interested in whether there is a warranty period for the repair of this gadget.

The warranty period gives any buyer the confidence that if some kind of breakdown occurs with his phone, he will be able to hand it over for repair within the prescribed period.

But not always warranty repair lives up to its name. Quite often, various unpleasant nuances pop up. It is advisable to be informed in advance about these problems.

Let's look at what problems can arise during warranty repairs and how to avoid them.

How long does it take to repair a mobile phone under a valid warranty?

When choosing a phone and having received information about the technical properties of the product, do not forget to ask about the warranty repair period.

Majority well-known manufacturers mobile gadgets, such as Nokia (Nokia), Lenovo (Lenovo), Sony (Sony) and Samsung (Samsung) set a one-year warranty repair period for their product.

What does this period mean?

This means that if the phone breaks down within warranty period, the person who purchased the product can count on it free service and repair (if necessary).

What services will be provided to the client during the warranty period:

• elimination of damage or replacement of goods;
• the period of warranty repair will be extended by the time during which the phone was under repair;
• at the service center, according to Art. 20, paragraph 2 of the Law on Consumer Protection, are obliged to provide the buyer with a similar phone so that the buyer does not experience inconvenience during the absence of mobile communications;
• complete replacement faulty phone to another device (in case the repairmen could not solve the problem);
• to solve the problems that have arisen in the service center are obliged within 45 days, no more than that.

Unfortunately, buyers are often unaware of the rights they have as consumers. This is especially true for warranty repairs.

The Consumer Protection Law says that while a broken phone is under warranty repair, the owner must be presented with a similar product that matches the parameters of the purchased one.

This must be done at the service center where the buyer applied. Based on the application, the client is required to provide a new phone within three days.

Important! In case of refusal to comply this requirement, the seller will pay a penalty, which is equivalent to 1% of the cost of the phone on the market. This amount will be charged for each day of repair.

In Art. 20 of the Consumer Protection Act refers to the 45-day period allocated for the repair of the phone in a service center. In addition, repairmen do not have the right to delay the process and must deal with the gadget immediately after it arrives at the service center.

How to hand over the phone for repair under a warranty service agreement?

Let's take a look at the steps you need to take to submit your phone for warranty repair.

First of all, find the packaging from the device, fiscal receipt, warranty card (filled in by the seller at the time of purchase). Without these documents, you are unlikely to be able to hand over the phone for repair.

Note! Often manufacturersLG, Nokia, Lenovothey require to hand over a charger with the phone, but this requirement is not mandatory.

Among the documents that are issued to the client when buying a phone, a list of service centers and their addresses is also issued. Take your phone to the store where you bought it for repair. Then it will be sent for repair to the service center.

On the initial stage service center employees conduct an expert assessment of the state of the phone and its diagnostics.

Your presence may be optional, although you have the right to do so. full right. This is necessary so that the service center employees enter the correct data on the state of the device.

During the examination, the phone is inspected, the fact of the presence of external influences that could cause a breakdown is recorded. External damage, if any, is also recorded.

In the absence of damage caused by mechanical impact, the device is accepted for repair. Sign a contract with the service center, which specifies the terms of repair.

At the time of accepting the device for repair, write an application for the temporary replacement of your phone with another device similar in parameters. If the service center has provided you with such an opportunity, then you can use the new phone until the end of the warranty repair.

What to do in case of exceeding the duration of product repair?

Terms of warranty repair

Many are interested in the question, how long will the repair take?

The law protects the rights of the buyer. And commodity producers, as well as distributors of their products, are obliged to comply with the articles of this Law.

In Art. 20 of the Consumer Protection Act states, in particular, that telephone repairs must be carried out as soon as possible. If speak about minimum term– then assistance in troubleshooting the operation of the device should be carried out immediately. Maximum term repair - 45 days.

The warranty periods indicated above apply to all manufacturers of mobile phones.

Based on Art. 18 of the Consumer Protection Act, you can request that your defective phone be replaced with a new one if the service center exceeds the repair time.

The phone that is issued as a replacement for a defective product must be of the same model or have similar parameters. In addition, in agreement with the buyer, a model of another manufacturer may be offered.

If your requirement for timely repair or replacement of the device has not been met, file a claim with the court.

Based on Art. 13 of the Consumer Protection Act, demand payment of a fine for non-compliance mandatory requirements for the provision of warranty repair or replacement services.

From the foregoing, we can conclude that if the repair of the phone was not completed within the prescribed period, the buyer has the right to demand that the device be replaced with a similar one.

In case of non-compliance with legal requirements, the buyer can apply to the court. As a result, his phone will be replaced with a new one, and the seller will be fined for the late provision of the service.

What to do if you refuse to carry out warranty repair of a smartphone?

Unfortunately, in practice, the implementation of guaranteed repairs is carried out in rare cases. In most cases, this is due to the presence mechanical damage device. As it turns out during an expert examination, the phone failed due to the fault of the buyer himself.

Details of this obligation can be found in the documents and warranty cards most manufacturers.

Important! Phone manufacturers provide warranty repairs only when the failure is due to a manufacturing defect.

At the service center, you will hear a refusal if you have used the phone incorrectly. Let's say your phone has taken a dip in the water. In this situation, a warranty repair is out of the question.

I would like to note that often the reasons for refusing warranty repairs are not legal.

If you were refused a repair, but you are sure that it is illegal, demand an act of work performed (in accordance with Article 18 of the Consumer Rights Protection Law).

What does it consist of this document? It contains information about the cause of the breakdown of the phone and its impact on the operation of the device.

Important! At your request, they did not issue an act of work performed - the reason for refusing warranty repairs was illegal.

Also, the refusal will be unreasonable if the act contains information only about the cause of the breakdown. If you do not agree with the refusal, demand an examination in your presence.

The specialist will tell you about the exact causes of the breakdown and explain what can happen to the phone in the future. If it is proved that the service center refused to repair you on legal grounds, then it is you who will have to pay for the examination (Article 18 of the Law "On Protection of Consumer Rights").

Persistent buyers who are dissatisfied with the peer review can go to court and try to resolve the problem in court.

What to do if the phone breaks again?

What to do with a repeated breakdown of a phone repaired within a guaranteed period?

When your phone has been repaired, as a result of these actions, you are given a written report on the work performed .

The report contains the following information:

• when the client contacted the service center;
• discovered breakdowns;
• completed work, indicating exact date their implementation;
• date of return of the repaired phone to the owner.

Note! The repair period under the warranty will be extended by the time during which the phone was in the service center.

What happens if the phone is broken again?

This situation, unfortunately, happens quite often. Mobile phone repair requires accuracy and attention.

Your phone is broken and you don't know what to do? Go back to the service center or have an expert assessment.

Although this procedure is paid, it is important for you, since you can find out with accuracy about the cause of the repeated breakdown, and whether the fault of the specialists who carried out the guaranteed repair is in this.

If it turns out that the cause of the repeated breakdown lies in wrong actions repairers, you have the right to ask the store to replace your mobile phone with another one or to pay monetary compensation.

As mentioned earlier, the Law stands for the protection of the rights of buyers. If your consumer rights are violated (the phone constantly breaks down, and you are denied a replacement), go to court.