If the computer does not see the iphone. Repeating the problem with a new account

Every owner of an "apple" device understands perfectly well that it is impossible to unleash the full potential of your device without mastering all the delights of iTunes. Only with its help, it becomes possible to freely exchange files between Apple gadgets and PCs. Therefore, if the computer does not see the iPhone, then this becomes a real problem. Fortunately, it is not necessary to seek help from the masters; you can find and fix the breakdown yourself.

Let's start with the fact that there are several options why the iphone does not respond in any way when connected to a PC. These options are:

• The connecting cable is damaged.
• USB ports are not working on your computer.
• Clogged lightning connector.
• You need to restart your phone.
• Possible software conflict.
• Breakdown of the gadget.

For one of these reasons, it becomes impossible to connect an iPhone. Let's take a closer look at each option.

Broken cable

Connecting cables that are used to charge and synchronize the device with a PC fail over time. It can be impossible to understand this in appearance, and even when connected to a charger, the battery is replenished. But this does not mean that synchronization will occur.

If the iPhone does not connect to the computer via usb, then some of the individual conductors may have been damaged. This happens due to frequent bends in the cable, or pets that like to chew on anything.

You can check this version using another device by connecting it to the PC via your own wire. If it works - it means that the reason is in your device, everything remained unchanged - there was a cable damage.

Please note that when replacing the cord, choose original products, Chinese counterparts are often only suitable for charging. Data exchange may not take place due to damaged or counterfeit chips inside the wire.

Checking USB ports

Another reason why the computer does not see the iPhone via usb is the problem in the ports themselves on the computer. This can be found on outdated system units or laptops, when the ability to recognize the usb devices connected through them is lost.

There are several ways to deal with this problem. Let's start with the most obvious: remove the wire from one port and move it to another USB port. If nothing happens, we come to more serious actions.

Reinstall USB Drivers

After making sure that the cord is working, and the iPhone is listed in the system, but does not work, you need to reinstall its driver. Most likely, the hardware driver was installed with version 1.0 or 2.0. All modern devices are equipped with high-speed USB 3.0.

• To do this, go to the "Device Manager": right-click on the shortcut "My Computer" - "Properties".
• In the window that opens, click "Device Manager", go to the item "USB Controllers".
• By the inscription, we determine the one related to our device, click on it with RMB and select "Delete".
• Next, we agree to the operation. All that remains to be done is to get out the USB cable and insert it over again to install the drivers.

Update drivers for chipset (USB)

Any motherboard has special chipsets that are responsible for connecting new devices to the system unit. Like most hardware components, chips cannot function without drivers, which in turn can be damaged due to operating system errors.

In this case, you will need to perform an automatic or manual driver update. Do not forget that they are different for each version of the motherboard. The main chipset manufacturers are Intel and AMD, it is on their sites that you need to look for drivers.

To do this, install the DevID program, which looks for updates on its own, or use the tools from the official website of the motherboard manufacturer.

Many people often forget or simply do not realize that the problem is sometimes solved by restarting the equipment. Regardless of whether you have a laptop or a candy bar, they need to be rebooted along with the phone.

If this did not help, and the cord and usb ports are working, it's time to restore the iPhone through DFU mode. But be careful, this entails the complete deletion of personal data. Useless? Let's try to figure it out as follows.

Reinstall iTunes

It is possible that the problem is incorrect operation of the iTunes program. Perhaps you accidentally limited her access to the Internet, which is why the software has not been updated for a long time. In this case, all that remains to be done is to completely uninstall the application and install its current version. This should restore the connection lost between the phone and the PC.

Do not forget that the program must be downloaded from the official website, otherwise there is a risk of falling for the trick of scammers or getting a virus.

Jailbreak

The correct operation of the iPhone with the official utility may be hindered by the so-called jailbreak made by some users to be able to install non-licensed applications.

If your device has this extension, you need to get rid of it before trying the software solution from Apple. The software will most likely simply not see the jailbroken phone.

Other solutions to the problem

Now is the time to talk about sad things. If the above options did not succeed, or were not needed at all, then the problem is in the iPhone itself.

Determining the breakdown on your own will be problematic. First, the firmware is of great importance. During the update of the operating system, a fatal error could occur as a result of which iOs was installed incorrectly, which prevents the phone from working normally when connected to a PC. Secondly, you should pay attention to the power connector. Even small blockages can cause connection problems. And thirdly, try to connect the iPhone to another computer, who knows, maybe this will turn out to be the only correct solution.

However, do not forget about a trip to the service center, where skilled craftsmen will examine your phone and conduct a thorough diagnosis. This is especially true for those who still have access to warranty repairs.

Conclusion

As you already understood, there are plenty of reasons why an "apple" device may resist synchronization with a computer. Most of them, the user is able to eliminate himself. But if all attempts are in vain or you are afraid to carry out the above manipulations on your own, the right solution would be to seek help from qualified craftsmen who can conduct a thorough diagnosis, identify a malfunction and quickly fix it.

Video

It happens that when the iPhone 5 / 6s plus is connected via USB to a stationary computer, the PC does not see the apple device at all, the communication signal goes wrong, or nothing happens at all. Why are there problems with syncing iPhone, and who is to blame?

The reason for the desynchronization could be:

• iPhone, in this case, the reason for not connecting is in the outdated version of iTunes, the connector slot is broken, clogged, or, which is extremely rare, in the hardware failure of the gadget.
• On a computer, if the iPhone does not want to connect to a PC, then this version of the operating system is not suitable for these purposes, or the necessary drivers are missing, or the version of support for Apple devices is outdated. The reason for not connecting can be the enabled antiviruses, security control programs, existing viruses, or simply a system failure.
• The connector between the PC and the iPhone, in which case the computer does not see the iPhone at all, or the connection is intermittent.

If the problem with the synchronization of the Apple device and the laptop / PC is not resolved by restarting both gadgets and reconnecting, then we try to identify the cause further.

iPhone 5 / 6s plus cannot connect to PC, what should I do to sync.

• Trying different USB ports, perhaps the reason is just a broken USB slot.
• Disable temporarily on the laptop / stationary computer antivirus and protection system.
• Make sure that the reason for not connecting the iPhone to the PC is not in the connector cable. By the way, it is better to use exclusively the original lace from Apple, in Chinese counterparts the transfer speed is slightly lower than that of the latest versions of apple connectors, this is another reason why the iPhone may not work correctly with a PC, and also will not have time to update iTunes through a computer.
• It is worth updating iTunes to the most recent version from Apple's official website.
• If this helped, and the computer began to see the gadget or the iPhone is at least recharged from the computer, then the screen of the iPhone 5 / 6s plus should display “Trust this computer?”, Choose to trust, after which synchronization should occur.
• If the iPhone still cannot connect to the computer: the cable is original, charging is in progress, and the message about the trust request has been successfully confirmed, then the problem is clearly in the PC: you will have to reinstall the PC Operating System.

Also, it is worth trying synchronization with other devices from friends or relatives, sometimes it is easier to go to a neighbor and drop photos / videos from the iPhone, download music and movies, than spend half a day looking for an answer to the question: why does not the iPhone connect to the laptop? And you can always go to our iFix SC, including with both gadgets, we will quickly solve the problem of not connecting the iPhone to the computer.

The iPhone does not connect to the computer. Reason - PC

Yes, in most cases it is the cause of the connection problems. In order to exclude them, we perform the following actions:

• First of all, we reboot both devices. So to speak, for prevention.
• We try various USB ports and check, for example, with a USB flash drive, their performance. After all, one of them may burn out or simply not work.
• We do not use adapters, splitters, extension cords and other devices for USB ports. We plug the cable directly into the system unit.
• Updating iTunes. The ideal option would be to completely uninstall and then install the most recent version from the Apple website.
• Disable third-party software (antiviruses, firewalls). Do not forget to turn them on after checking!
• The most radical step - reinstalling the operating system, will most likely help, but it will take time ...

Unable to connect iPhone to computer

If the iPhone cannot connect to another computer, then the matter is clearly in the device ... No matter how reliable and stable Apple's products are, it can also become a cause of hitch in connection. Although most often, the owners of these devices are to blame, having brought them to such a state that it becomes surprising how they can still turn on, and not just synchronize. I got distracted by something :)

Returning to the topic, we try to follow these steps:

• After connecting, unlock the phone, it is quite possible that you will see a pop-up window with the question: "Trust this computer?". Without an affirmative answer, no synchronization will take place, only charging.
• Change cable. Even if there is no visible damage, the wire may be defective. Or it is quite possible that it is not original - but in this case, it is possible to make the device work with an "unsupported" accessory.
• Reset content and device settings. If you decide on such a desperate step, remember to back up your information (using iCloud or iTunes), otherwise you will lose all your data irrevocably.
• Jailbreak, or rather the so-called tweaks installed with its help, can also contribute to synchronization problems.
• Update software. It's always helpful!
• Clean the connector on the phone (possibly oxidized or dirty). Important! Clean very carefully, ideally entrust it to a professional. If you decide to do this yourself, look for information on the Internet, otherwise you can aggravate the situation.
• The last point we have is the saddest thing - the connector for charging and synchronization is broken or out of order. There is only one way - to the service center! If possible, contact only the official workshops listed on the company's website.

The computer does not see the iPhone

By the way, there is another win-win option - contact Apple support. And torture them with the question: "Why doesn't my iPhone connect to the computer using usb?" Frankly, I haven't tried it - but I don't think I will hear anything new from them, and the conversation will take a lot of time.

Contact support

As you can see, in most cases, you can get by with "little blood" and troubleshoot at home. If, however, you have tried all the points given in the article, and the situation has not changed for the better - the iPhone still does not connect to the computer, then describe the situation in the comments - we will figure it out together!

Not so long ago I ran into a connection problem iPhone to the computer by USB... The error message was stably popping up, the iPhone was either not connecting or connecting with malfunctions. I give more details below. Having spent a fair amount of time and nerves, I found a solution to the problem.

There can be several reasons for the instability of the iPhone connection to the computer:

Solution # 1 - Incompatible BIOS settings

The solution turned out to be quite trivial, you need to go to BIOS computer and in the USB port settings set EHCI hand-off v Disable... Alternatively, you can still try to install Lagacy USB Support v Enabled... I strongly advise against making other settings if you are not familiar with BIOS.

To enter the BIOS when restarting the computer, you need to press Del, or F2, or Alt-F2, other combinations are possible - it depends on the BIOS of the computer. An example of an AMIBIOS boot screen with the inscription Press DEL to run Setup:

After making changes to the settings, you need to exit the BIOS with saving by selecting the appropriate menu item, or by pressing the F10 button and then Yes (for AMIBIOS).

Symptoms

• On average, 1 successful connection is established every 20 attempts. In 90%, unsuccessful connection is not accompanied by error messages, except for the messages shown in the screenshots below;
• Even a successful connection is sometimes interrupted, as evidenced by the indications of iTunes and the phone;
• Each unsuccessful connection is accompanied by a long, about 1 minute, iTunes freezing. In case of successful connection, the connection with iTunes occurs in the first 5 seconds, there is a corresponding identification on the phone and PC screens;
• Restarting the computer and iPhone does not solve the problem;
• Problems are observed regardless of the state (enabled / disabled) of the antivirus (Kaspersky Workspace Security), from the USB port to which the iPhone was connected;
• The connection was made to USB ports on the front and rear panels of the computer, via a USB hub with external power supply.

If the connection fails, error messages are possible:

Solution # 2 - iPhone connects to a passive USB hub (hub)

In this case, the connection can be unstable, set up and disconnected several times over a short period of time. The fact is that for normal operation of the iPhone via USB, a sufficient amount of electricity is needed. It can be provided either by direct connection of the iPhone to the system unit of the computer, or by connecting to a USB hub with an external power supply unit from a 220 volt network. Therefore, in case of problems, try connecting the iPhone directly to the system unit, bypassing intermediary devices. If the connection is stable, then it is a matter of the USB hub, or the length / quality of the cable;

Solution # 3 - Cable length / quality does not support a stable iPhone connection

It is relevant if you expand the standard iPhone USB cable using a USB extension cable. If the cable is too long or has insufficient noise immunity, the connection between iPhone and computer will be unstable. Try to connect the device without an extension cable, only using the standard USB cable included in the package, and better directly to the computer system unit.

Owners of devices such as iPhone, iPad or iPod touch may face one annoying problem - iTunes freezing when connecting the device. The causes of this phenomenon, as well as solutions to this problem, will be discussed below.

Causes

The reasons for freezing can be hidden in:

Solving basic problems

Let's take a look at each of the above cases and how to fix the problem.

Software Update

If itunes freezes when connecting the iphone, then the first possible cause may be a software bug. It can also occur if the device software has not been updated for a long time and is no longer able to correctly display new versions of the program.

In this case, you need to do the following:

• using the Windows Update Center, install the latest software versions for your computer (recommended only for official builds);
• update the iTunes client by downloading it using Apple's updater or downloading the latest version from the company's official website.

Video: Restore iPhone 5 via iTunes

Disable automatic syncing

The freeze can also be due to the automatic synchronization process. If this problem occurs, you must disable it.

This can be done as follows:

After that, we reconnect the device. If the problem no longer appears, it means that a certain type of content was causing the problem. What should we do in this case?

To completely eliminate the problem, you need to:

Disable podcasts and plug-ins

Sometimes a large number of saved podcasts can cause it to freeze. To fix the problem, just delete them by highlighting the episodes in the list and clicking "Delete". After that, you need to restart your iPhone or iPad, reconnect it to your computer and try to enter the program.

Other ways to get rid of problems

In the event that the previous solutions to the problem with freezing did not help, you need to check its presence when connecting to another computer:

Attention! The tested PC must have the latest version of iTunes with all updates.

Repeating the problem with a new account

To check if the hang is repeated when using a new account, we need to create one first:

Note! It is worth resorting to restoring the device's factory settings only as a last resort. If it is recognized on another computer, then you should try other measures first.

If there is no choice but to make a full backup of the device, it is important to take care of the following:

The device works fine with the new account

What if the problem disappears after creating a new account?

In this case, to restore performance, we need:

1. restart the device;
2. log into the program using the old account;
3. create a new library;
4. check for an error.

If the problem is resolved, quit iTunes and revert to the previous version of the library by doing the following:

• re-launch the program, while holding down the "Shift" key;
• in the menu that appears, select and restore the previously used library file (by default, it is located in the "My Music \ iTunes" directory).

We've covered the most common causes of iTunes freezing when launching. Following simple instructions, the user can easily fix this problem himself. If you have any questions or comments, use the comment form located under the article.

Hey! But really - what to do? Run for a new phone? Hand over the phone for repair? Throw out the computer? The options are certainly interesting and almost certainly effective, but too expensive :) And you shouldn't get so excited, because the problem with connecting the iPhone to the computer can almost always be solved without resorting to drastic measures.

So what needs to be done? First, you need to determine what the "snag" actually consists of. Which device is failing? It's easy to do - we take a gadget and go to a neighbor (friend, to work, to an electronics store, etc.). In short, our main task is to find another PC or laptop. Found it? Fine!

We try to synchronize with him, if everything works out here, then ...

The iPhone does not connect to the computer. Reason - PC

Yes, in most cases it is the cause of the connection problems. In order to exclude them, we perform the following actions:

• First of all, we reboot both devices. So to speak, for prevention.
• We try various USB ports and check, for example, with a USB flash drive, their performance. After all, one of them may burn out or simply not work.
• We do not use adapters, splitters, extension cords and other devices for USB ports. We plug the cable directly into the system unit.
• ... The ideal option would be, and the next most recent version from the Apple website.
• Disable third-party software (antiviruses, firewalls). Do not forget to turn them on after checking!
• The most radical step - reinstalling the operating system, will most likely help, but it will take time ...

If the iPhone cannot connect to another computer, then the matter is clearly in the device ...

Why the computer can't see the iPhone. The reason is the phone

No matter how reliable and stable Apple products are, they can also be the cause of connection delays.

Although most often, the owners of these devices are to blame, having brought them to such a state that it becomes surprising how they can still, and not just synchronize. I got distracted by something :)

Returning to the topic, we try to follow these steps:

1. After connecting, unlock the phone, it is quite possible that you will see a pop-up window with the question: "Trust this computer?". Without an affirmative answer, no synchronization will take place, only charging.
2. Change cable. Even if there is no visible damage, the wire may be defective. Or it is quite possible that it is not original - but in this case, there is a possibility of a device with an "unsupported" accessory.
3. devices. If you decide on such a desperate step, remember to back up your information (using or), otherwise you will lose all your data irrevocably.
4. Jailbreak, or rather the so-called tweaks installed with its help, can also contribute to synchronization problems.
5. Update software. It's always helpful!
6. Clean the connector on the phone (possibly oxidized or dirty). Important! Clean very carefully, ideally entrust it to a professional. If you decide to do this yourself, look for information on the Internet, otherwise you can aggravate the situation.
7. The last point we have is the saddest thing - the connector for charging and synchronization is broken or out of order. There is only one way - to the service center! If possible, contact only the official workshops listed on the company's website.

By the way, there is another win-win option - contact Apple support. And torture them with the question: "Why doesn't my iPhone connect to the computer using usb?" Frankly, I haven't tried it - but I don't think I will hear anything new from them, and the conversation will take a lot of time.

As you can see, in most cases, you can get by with "little blood" and troubleshoot at home.

The main thing is to be careful, consistent, take your time and check absolutely all possible causes that can lead to connection problems.

We tried everything, but the situation has not changed for the better - the iPhone still does not connect to the computer? Be sure to write in the comments - let's try to figure it out and solve your problem all together!