Every day, thousands of VK users face the problem of accessing their profiles. Their pages on the social network are hacked, blocked, deleted. To correct the situation, it is often enough to enter a verification code sent via SMS. But what if the mobile number is unavailable for some reason, or the hacker has already managed to change it? Let's consider both situations in more detail.
SIM card recovery
The easiest way to return a page on a social network is to restore a SIM card. If the number was issued to you or your friend / relative, contact the communication salon for help. Do not forget to grab your passport so that the employee of the mobile operator can easily identify you.
Note! If a SIM card was bought in one region, and you are trying to restore it while in another, the operator may refuse to provide you with the service. In this case, it remains either to go to the region of issue on your own, or to order courier delivery.
Instructions for restoring access to the page without a phone
If the page was stolen by an attacker (who changed the number associated with it), or for some reason it was not possible to restore the SIM card, use one of the methods below
Option number 1. We create a request for restoration
- Let's move on link.
- In the window that opens, specify the address of the page to which access is lost, click "Next".
- Verify that the correct profile is displayed. If not, look for it through the search.
- Enter the phone number to which you have access, and to which the operator will send an SMS notification.
- Click "Next" and fill out the form provided.
- We send the application and wait for the decision of the specialist.
The main disadvantage of the described method is that only those who have clear photographs on the page by which the user can be uniquely identified can use it. The rest of the applications receive template replies.
Option number 2. We turn to those support
To quickly go to the application creation page, you can use direct link or do the following:
- We go to VKontakte from another page (you can create a new one, you can ask a friend for help).
- Go to the "Help" section (in the design of 2018, it was removed to the drop-down list under the profile picture in the upper right corner of the page).
- In the window that opens, type "How do I ask a question to Support?", And then "This does not solve my problem."
- A list of three items appears, in which we are interested in the last "I still have questions", and then "Ask a question".
The method is good because you can leave an application, even for those whose page was originally fake. One way or another, they will answer you, although (in the case of a positive decision) they can forcibly change contact information to correspond to reality.
Let's say right away that the described method works only for those pages where the user's real data is indicated and there are his photos. If you have lost access to the "fake" page, immediately skip to the last paragraph.
So, in order to restore access to the page:
- Describe the problem in as much detail as possible.
- Enter your details.
- Attach a recent photo against the background of the application.
- If there have been changes on the page (photos have been deleted) or some information has become outdated (you have changed your last name, but left the same on the page), do not forget to mention this in the description.
As a rule, this information is enough, but sometimes a consultant requests a scan of a passport or other document to clarify controversial points.
What to do if the photo is uploaded in poor quality
One of the main weaknesses of the VKontakte mobile application is the loading of images. The quality is cut so much that it’s impossible to make out anything at all on an initially not very good photo. So that when contacting those. support this fact did not play against you, we do the following:
- Click on the gear icon.
- Open the "Basic" tab.
- We find the "Media" section and turn off the "Compress sent photos" function.
If you encounter a similar problem while working in a browser, follow these recommendations:
- Open a photo in Photoshop.
- Sequentially click "File" - "Save for WEB".
- In the window that opens, set the settings, as in the screenshot, and click "done".
Uploading an image on VKontakte is better as a document, or by manually dragging and dropping (because the standard uploader also cuts the quality).
Why was my application rejected? What to do in such a case
Those. support does not always solve the situation in favor of the applicant. Often, applications are rejected for the following reasons:
- There are no photographs on the page that can uniquely identify its owner.
If all your photos are in the "Saved" / "Photos from the wall" album, or you have not uploaded them to your profile, specialists will not be able to verify that the request came from the profile owner (even if you have a passport scan).
What to do: attach to the application your photo against the background of the appeal and links to photos in the albums of friends where the page is marked. Emphasize that the marks were made before you lost access to the page.
- The information provided on the page is not enough to identify the user
Filling out the profile incompletely, you risk getting into a situation where it will be impossible to uniquely link this profile to your page. Only the first and last name will not be enough, since the owner of the page may turn out to be your full relative.
What to do: if the refusal followed precisely for this reason, send the consultant scans of documents confirming the information available on the page. For example, if the school and the year of graduation are indicated - a certificate, the first place of work - a scan of a work book, etc.
- The information on the page is not correct.
Many users hide their real names and surnames, preferring to use pseudonyms. Therefore, if you are known as “Abvgdeyka Abvgdeykovna” on a social network, it will be difficult to prove your rights to the page.
You can restore a deleted VKontakte page! But there are certain limitations. It matters how much time has passed since the deletion. In addition, only its owner can restore the page.
Your page definitely deleted? Maybe you are confusing - it is not deleted, but frozen (blocked)? Read the message on the page again - is it written there "temporarily frozen"? Then quickly here: Blocked VKontakte. What to do? Solution
How long can a deleted page be restored?
You can restore a deleted page within 7 (seven) months(more precisely, 210 days) from the date of deletion. To do this, you just need to enter the VKontakte website with the login and password from the remote page and then click The login is the phone number associated with the page, or the email address, if it was specified there.
Not everyone understands what “within 7 months” means. Now let's explain. For example, a page can be restored immediately after deletion. Or in a week. Or in a month. Or two and a half months later. That is, at any time during these 7 months from the date of removal. But if more than seven months have passed, then it is no longer possible to restore the page. Some people think that "during" means "through". This is not true. You don't have to wait seven months. On the contrary, if seven months pass, then the possibility of recovery will disappear.
How to determine if the deadline has passed or not? Can the page be restored?
You just need to open the page in the full or mobile version of the VK website, that is, through a browser (a mobile application will not work).
If the page says “Page deleted or not yet created”, then the deadline has already passed. The page used to be at this address, but is no longer there. And there is no way to restore it. No data can be obtained from it - no photos, no videos, no correspondence. It's impossible.
If, when viewed in a browser, it says “User's page has been deleted. The information is not available”, which means that the deadline has not passed, and it is not too late to restore the page.
If you deleted the page recently and the deadline has not yet passed, but VK writes “The page has been deleted or has not yet been created”, do not restore it from your phone. Restore from a computer, laptop, tablet through the full version of VKontakte.
Who can restore a deleted page?
If the recovery period has not yet expired, then its owner, the owner, that is, the person who knows the username, password, last name on the page, and has access to the linked phone number (if necessary) can restore the deleted page.
How to restore a deleted page, what needs to be done?
You don't have to go anywhere for this. Just go to the VKontakte website with your username and password, as before, and the page will be restored, you will either be asked for confirmation (do you really want to do this), or you will need to click on the button "Reestablish". The login is usually the phone number to which the page is linked.
It happens that it is not possible to restore a deleted page from a phone. In this case, we recommend entering the page through the full version of VKontakte, and it is better to do this from a computer, laptop, or at least a tablet (not through the application, but through the site, opening it in a browser).
It will help you enter your page and restore its start page Login - just click "Entrance" in the VKontakte block, and you will immediately go to the full version of the VK site to enter your login and password.
If now you are sitting in VK from another page, then you must first exit it. How to do it, read here:
Don't know how to find a deleted page? Find it by searching for people on VKontakte, here it is, along with instructions:
How to recover a deleted page if you forgot your password?
If you do not remember the password, then you can still restore the page. The easiest way is by SMS using the linked phone number, as when recovering a forgotten password:
Having made a new password, you need to enter the site and click "Restore your page."
It often happens for people that the last name and number do not match when they try to restore the page. Why this is so is explained here:
If there is no linked number, then you have exactly two options (well, if you created a new page for the same number, then only the second one will do):
A new page is being restored, but the old one is needed. What to do?
You created a new page for the same number, and now you want to restore the old page. But only one page can be linked to a number, and this is your new one. You can restore the old page to another phone number through a full recovery:
If this method does not work, the only chance is to write to support agents that you created a new page by mistake, and ask them to return the number binding to the old page so that you can restore it.
Will everything that was before the deletion remain on my page, or will it be empty?
Yes, everything will remain as it was. Perhaps, in the past time, someone managed to remove you from the list of friends, because they did not hope that you would return, but the rest - messages (correspondence), photos, videos, groups, information on the page, etc. - will not be deleted and will be in this the form in which you left when deleting the page. Nothing will be lost. The page was, as it were, closed from everyone, and after restoration it will open.
Is it possible to restore a deleted page if the deadline has already passed?
No, my friend, the deadline is the deadline. That is, if it has already passed, then nothing can be done - the page has been deleted forever. What did you do all this time? Should have thought ahead. If more than seven months have passed, or even more than a year, then now it cannot be restored in any way. No information can be retrieved from the page either. When it says "The page has been deleted or has not yet been created" - this is the final verdict. But you don't have to get upset. You can register a new VK page and continue to use the site, join groups, reconnect with all your friends and chat with them.
Do not delete your page anymore, because firstly, you will not prove anything to anyone - no one cares, and secondly, there are other ways to solve problems:
Deleting a page is not a way to "temporarily not use the site." “Delete the page for a while” people came up with themselves, this function is not intended for this. Deletion means that you are not going to use VK ever again and delete your page along with all the information on it, realizing that you will no longer need all this. If this decision was wrong, then the recovery period is long enough to understand this.
Are there other ways to restore the page if the deadline has already passed?
No. There is no way if the deadline has already passed.
- Maybe you can restore the page for money?
- No.
- Aren't there backup copies of deleted pages?
- There are no backups.
- I believe that the developers can restore my page, even if more than seven months have passed.
- No, they can't.
- Maybe if you send a letter to the central office of the administration of VKontakte, they will restore the page?
No, they won't be restored.
By deleting the page, you broke off relations with the social network VKontakte. You were given time to change your mind and come back. They are not required to keep your deleted page. Once the deadline has passed, there is no way to restore it.
How to always be in touch with friends?
You will be helped by a convenient site "Login" - site. Set it as the start page in your browser and use it with pleasure.
It can happen to anyone, hacked and deleted the page, forgot the password or lost the phone. What you definitely shouldn’t do is be upset, because with our help you can restore the page and change the Vkontakte password under the conditions of the new 2017 design.
Let's decide which of the options for restoring access to Vkontakte is right for you. Since there will be a very long article below, and it is not at all necessary to read everything, select the method you are interested in from the table of contents in the quick navigation.
Quick navigation:
Restoration of the Vkontakte page.
The very first thing to do when you lose access to VK is, of course, to use the instructions from the first person, in this case from the development team.
- Check if you have a function pressed cap lock on a computer, this is the key on the left of the computer keyboard, it makes all entered characters in upper case, and capital letters. Accordingly, if lowercase characters are used in the password, then such a password entry will not be correct. To disable this feature, press the Caps Lock key again and try entering your password again.
- The second reason for incorrect password entry may be the wrong language selected when entering. As a rule, the password contains English letters, and if you enter them in the Russian layout, accordingly, such a password will be incorrect.
To change the language, press two keys at the same time, alt + Shift or click on the language icon in the bottom bar.
- For correct input, you can use the address input line in your browser and after you write your password correctly there, copy and paste it into the input field. Use the right mouse button to bring up a menu where there are copy and paste functions.
These were the simplest manipulations when restoring the page, if you are sure that this is not the case, then we will proceed to other methods of recovery, do not lose hope, we will definitely help you regain control over!
Please use another browser!
Often several browsers are installed on the computer, it can be a standard Internet Explorer, Google Chrome, Mozilla Firefox, Opera or others, such as a browser from Yandex. This method will help you log in without a username and password.
You may be able to log in to one of them if you have not previously logged out of your Vkontakte account, or your password has been saved there. Naturally, this method is designed more for luck, then we will figure out how to enter VK by other methods.
How to view the saved password from Vkontakte in the Browser.
For convenience, modern browsers offer to save the input data, login and password and remember them for later login. VKontakte at the entrance offers to check the box "Alien computer". This is done just so that your data is not saved on someone else's computer.
Consider how to view saved passwords in common browsers and restore the page:
Google Chrome
How to see the password and restore the Vkontakte page through the Google Chrome browser.
To do this, go to the settings, scroll to the bottom of the page and click "advanced". Next, in the "Passwords and forms" section, click "Configure". At the top right, start entering the address vk.com and if the data was previously saved, then at the end of the line click on the ellipsis, select "Details", then next to the password, click on the eye to display it.
Of course, there are some nuances here, to change the password here you need access to receive SMS or e-mail letters. But what if, for some reason, this data is no longer available? Don't lose hope and keep reading...
The phone number is from another person or is lost.
Here the problem is delicate and requires an extraordinary solution.
One option would be to try calling that number and explain the situation. What they say is your page is tied to this number. You have a desire to detach VK, for this, ask the person to name the numbers that will come to him by SMS. Then, as promised, change the number, which is also the login, to which you have access to your own. Of course, not everyone agrees to say anything, but if there are few options, then it's worth a try.
Another option, if the SIM card (SIM card) number is lost, then it may make sense to restore it at the office of the mobile operator company. To do this, you need to have your passport and a small amount of money to reissue a SIM card. It usually takes a little time, everything is done online by the manager.
If the options above do not suit you, then it remains to resort to the help of Vkontakte support specialists, more on that later ...
No number and mail - page recovery through support.
https://vk.com/restore?act=return_page&mid=76889766
Next, you will be asked to enter a valid, your phone number and take a photo against the background of your page to which you have lost access. Upload the photo to your computer and then send it to support, the verification will go in manual mode.
Next, take a photo of your passport in expanded form, the photo should be of good quality. If your page did not contain a real first and last name, then upon successful restoration, they will be changed to the real ones from the document.
Leave your comment when and under what conditions you lost access. I don’t think that you will remember a specific date, write an approximate date, you can indicate the reason, for example, that your phone was stolen.
As it is written in one of the blogs on this topic, experts do not eat their bread for nothing and are obliged to help you get access to their Vkontakte page, another thing is that it will take a lot of time, since there are a lot of people who want to get help.
Reasons for the refusal to restore the page by the support service.
It often happens that you may be denied recovery, the reasons may be:
- Insufficient data, such as unreadable photos, or you provided a non-existent phone number.
- By mistake, you are trying to restore access to someone else's page. Please make sure that you are asking for access to your account.
- You did not attach the required photos in full. It is required to take photos against the background of the recovery page and a picture of your document, it can be your passport. Images must not be of poor quality, otherwise such applications will be rejected.
- Do not fake pictures in editors, such as Photoshop or Paint, this is very easily recognized by support specialists. Such applications will be rejected.
- There are no visible signs of recognition on your page to identify you, such as photos of you or your real name. If the name is real, then the photo may not be required, just as if the name is not real and you are in the photo, be prepared for it to be changed and brought into line with your data from the document.
- Also, be prepared to be denied recovery if your page was blocked for violating site rules. This does not apply to a spam freeze.
How to restore access to VK if you have low image quality?
You will not be able to upload poor quality pictures for review. If you use to transfer a photo, then it has the property of compressing images. Turn off compression and then the photos will have the original look, without quality loss.
Settings - General - Move the "Compress photos" slider.
If the reason is not how you transfer pictures to your computer, the reason is a bad device, an outdated camera, a phone with a camera that has a low resolution. Then try to be resourceful, in the truest sense of the word)). Maybe there is someone nearby who will help you and let you use their smartphone camera.
Happy recovery! And continue to use our advice (See).
Pages on the social network VKontakte are often blocked due to violation of the rules. Access to them can also be lost, for example, if the user cannot remember his password or has lost the phone to which he has linked. There is another situation when the page needs to be deleted, but in order to do this, you need to log in. Users often become victims of intruders and lose access to personal pages due to their negligence or the skillful actions of thieves. And it also happens that the page is deleted by accident. But most often the reason for restoring accounts on the social network VKontakte is their blocking. You could break the rules, send letters to your friends and subscribers that the system took for spam, leave prohibited links on the wall, etc. Also, pages are frozen by the administration for the so-called sharply increased activity, which is perceived suspiciously. And they can block and at the risk of infection with viruses.
In all these cases, page recovery will be required. We will tell you what you need to do to regain access to your account and continue using it.
How to restore access to the page if there is a problem with the entrance
So, let's start with one of the most common problems - losing your password or cell phone. If you forget your password, it can be easily recovered, but not in your case. You won't be able to get a confirmation code and come up with a new password, because your phone is lost, stolen, donated, etc. In this case, you can first try to untie this lost phone by linking a new one.But the very first step towards restoring access to your account in this social. network should be different. First, after all, we recommend that you remember, find, recover your password. If you use a modern browser, it should have a password rememberer function - a manager. There are also special utilities that will help you "remember" a forgotten password.
If after all the manipulations you still could not find the old password, you will have to change it. What needs to be done for this:
To start recovery through this service, specify your page, its address. If it is not in your bookmarks, it does not matter. Click Search that also works for unregistered users and enter your first and last name. If you registered under your real name, there will be no problems either when searching or when restoring. But if during registration you indicated a fictitious name, it is unlikely that the procedure for restoring access will help you in any way.
The recovery service needs proof that the page you want to restore access to is your own, and not someone else's. You will be asked to provide color scans of an identity document, and even take a picture in front of the monitor. Here is such a complex recovery process provided for in the social network VKontakte.
How to restore a page when it is blocked or hacked?
- If viruses have settled on your computer, smartphone and other devices, you will definitely have problems logging into your Contact account. Moreover, we are not talking about viruses on the social network page (their appearance there is impossible), but on your device. If a program with malicious code that blocks access to a social network has got on your computer, immediately treat your PC and take no further action. If you see a notification on the screen that you have to pay a “nth” amount of money to unlock it, don’t dare to think. These are the "games" of intruders, and nothing more.
If you log in from a smartphone, check it with a utility from Kaspersky, and if from a computer - with Cezurity antivirus, which are offered by the social network itself.
- If you violated the rules for using the social network VKontakte, you were blocked by the administrators. All you have to do is read which rule you broke and how long the ban will last. If this is the first time, the account can most often be unfrozen tomorrow or after three days. Will have to wait. There is no other way out, even if some websites prove otherwise to you.
They block users' personal pages for various reasons (you will see a notification at the entrance) and for various periods.
Pages blocked forever are not a sentence. The only way to achieve unlocking is to contact technical support, describe the situation that has arisen and hope for a favorable outcome. In any case, it's worth trying.
Communication with technical support of the social network VK - [email protected] But you can use a special form. - Social network pages are hacked, gaining access to the user's confidential information. In this case, the thief changes the password and binds (or does not bind) a new phone. The only way to get your account back is to use the access recovery wizard:
- If your page is linked and the thief hasn't changed his phone - .
- If your page is not linked or the phone is lost, etc. - .
How to restore a page previously deleted from VK?
If you accidentally or intentionally deleted a page, restore it. You have more than six months to do this. Recovery is also possible if it is deleted by intruders. All that needs to be done in this case is to click page restore.
If more than six months have passed, your page is permanently deleted. But even in this case, it can be restored if you prove that it belongs to you by providing the administration with scans of the document, photo. True, this process is not fast, but if you need a page, or it contains important information, it's worth the wait. Whether it will work or not is unknown, but it is definitely worth a try. Write to technical support and prove that you are the owner of the account and you need to restore it.
How to restore a page in VK depends on the reason for freezing or deleting a profile. If the action was temporary, and access to the account is preserved, there will be no problems. But recovery after a long deletion or without a login and password will require much more effort or even be impossible.
The period allotted for account recovery is affected by the features of blocking or deletion. There can be 3 scenarios for the development of events.
- The account was blocked due to complaints. Before restoring a deleted page in VK, you will have to serve your sentence. Violations like spam the first time will send the user to a ban for a day, the second - for 2-14, the third - for a couple of weeks or a month. In severe cases - extortion, distribution of materials for adults or advocacy of violence - can be blocked immediately and permanently without the possibility of recovery.
- The account was frozen due to suspicious activity. This happens when the system sees activity unusual for the user and restricts access to the account in order to protect against hacking. You can return such a page "to life" immediately - enter your phone number to receive the code and change your password.
- The account has been deleted by the user. If you got rid of the page yourself, you can restore it at any time. But only when no more than 7 months have passed since the last deletion. After this time, the profile will be lost forever.
How to restore a VK page after deletion
Before you restore the VKontakte page after manual deletion, look at the storage period for accounting data. The date of the irretrievable loss of the account is indicated on the main page - log in and see. There should also be a "Restore" link. Click it, confirm the action - and the page will quickly return to its previous form.
How to return an account if there is no access to the phone
Authorized users do not need a phone number to recover from a manual deletion. The request is processed instantly, without additional data. But people who have lost access to the social network due to a change of number will have to wait. It takes up to three days for the support team to work with a similar problem.
Remember how to restore a page in VK without a phone number:
Upon transition, the site will offer to change the password - you need to come up with a previously unused one. Then you can proceed to the procedure for returning a profile after manual deletion, the link can be found in the settings.
How to restore a VKontakte page if you forgot your username and password
If there is no way to return access via email, under the login field from the third paragraph, find the link "Click here". On the page that opens, specify the path to the profile, and then provide evidence that you are its owner. Information about recent activity, a photo and a passport will come in handy for this. 
Complete the action by clicking on Apply. Within 2-3 support agents will consider the application and issue a verdict: return access, request additional evidence or refuse.
Restoring a blocked page
You can return a blocked page in 2 ways.
- If banned by complaint. Log in to the "contact" from the computer, read the reason for the punishment and the term. Wait for the blocking to end. After that, the social network will offer to restore the VK page by phone number. Request a confirmation code, enter, change your password and use the service further.
- Frozen due to strange activity. If access to the profile is restricted for spreading the same type of messages or entries from an atypical place, there will be no penalty. Users have the right to immediately start the recovery process - click the appropriate button and follow the instructions.
How to restore a VK page without a photo and passport
It is almost impossible to return a profile without uploaded personal photos and documents confirming the relationship with the owner. There is only one way, and one with little chance: write to support and prove that the account belonged to you.
How to restore a page if hacked
When a profile is hacked, the actions may be identical to those listed above and slightly different. The choice of plan depends on whether the attackers managed to change the password, number, and associated mail. If the hackers failed to do any of this, log in to the system and click on the link to request data recovery on the blocking page. Enter the number as standard, confirm the page selection and enter the cipher sent to the linked number.
If the attackers changed the phone, proceed as follows:
If you used a fake first and last name in your profile, after recovery, the information can be forcibly changed in accordance with the passport. The results of processing the request within a couple of days will come to the specified contact phone number.
How to restore the old VK page
Working with the old page will be identical, only it will be more difficult to prove involvement in its creation. It is good if personal photos remain in the profile, and the name and surname correspond to those indicated in the documents. In this case, it is enough to restore the VKontakte page by name and surname - attach a scan of the passport and a picture against the background of the page to the appeal in support.
If it is impossible to identify you as the owner according to the data provided in the account, you will not be able to return the account. As in the case when more than 7 months have passed since the manual deletion. Consider the records lost forever.
How to restore a page in VK via phone
The official VK application for mobile allows you to do some of the listed operations from your phone. But even if you use a third-party client or an outdated version, returning a profile without a computer is real. For this:
- open the application;
- under the authorization fields, tap on "Forgot password" or a similar link;
- wait for the page to load inside the client or in the full version of the site in the browser;
- enter the associated email or number;
- request a confirmation code and enter to access personal information;
- change the password and start the recovery of the deleted account if you tried to get rid of it manually.
