The CSN digital and household appliances store provides warranty service for all types of goods offered for purchase, if they are not included in the "Discounted" section. Every consumer has the right to receive a guarantee. To do this, he needs to inform about his desire at the checkout when making a payment. The warranty period may vary depending on the product category.
Warranty options
If, after completing the transaction, the buyer finds that the purchased product is defective, he can contact the store for the implementation of the guarantee. In this case, he will be given the following options:
- Replace the item with the same brand.
- Get monetary compensation.
- Replace the product with a similar one with surcharge.
- Return the item to a service center for troubleshooting.
Important! If the product falls into the category of "technically difficult", it can only be returned, or replaced with a similar one. The list of technically complex goods is available at the link http://www.consultant.ru/document/cons_doc_LAW_121597/#p20.
DNS Service Center
If the buyer transfers the goods to the store for repair at the service center, he is given a unique opportunity to check the status of the repair at any convenient time.
You can track the repair status in DNS by following the link https://www.dns-shop.ru/technical-support/service-status/. To find out at what stage the process is, you will need to indicate in a special field:
- The mobile phone number that was noted in the application for the transfer of the product to the SC.
- The number of the document itself (order - work order).
After clicking the "Find" button, all the information of interest will appear on a new page. The request is processed automatically, as soon as possible.
The terms of the warranty service can be found on the official website of the CSN - https://www.dns-shop.ru/im_cashback_bad/.
Thus, having handed over the equipment for repair under warranty, the client can at any time find out at what stage the solution to his question is: has the repair begun and in what time frame, it will be completed. This service is quite convenient and is in high demand among consumers.
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Our free parcel tracking service "Where is the parcel?" Connected 312 postal and courier services!
More than 1.5 million computers, tablets and smartphones are assembled annually at a plant in the Primorsky Territory, which puts CSN in first place among Russian electronics companies. The retail network has more than 1400 stores that operate in almost all regions of Russia.
A wide range of goods and services, an individual approach to each client, a streamlined ordering system, a choice of payment methods and delivery of goods speak of a high level of DNS service and make it one of the most significant and popular stores in Russia and the world.
Agree, every person is interested in knowing where his parcel is, and how you can periodically track your order on dns-shop.ru yourself. Today, we have provided every client of the DNS online store with order tracking in a simple and convenient way.
The free service "Where is the parcel" from the cashback site SecretDiscounter.ru will help you to track the order by number on the store's website - www.dns-shop.ru. Using the code marks issued by the DNS, it is elementary to track the order by the tracking number: you need to enter the track code in a special window on the website, and information about the location of your DNS parcel at the given time will appear within a few seconds.
And the online store DNS Technopoint not only sells goods, but also provides services, including warranty obligations for defective goods. When you receive a work order number (document number) on the store website www.dns-shop.ru/ss, tracking the repair of your goods becomes available and is carried out in the same way as tracking parcels. In addition, on this issue, you can contact the DNS service center directly - https://service.dns-shop.ru.
The database of the free service "Where is the parcel" contains more than 300 postal and courier services that carry out dns tracking of the order by number at any time of the day or night. Thus, the process of buying in CSN, starting from registration and ending with getting the goods into your hands, becomes pleasant and simple.
Making a purchase through an online store is a simple and convenient way to purchase the required product. The buyer can not only choose the desired payment method, but also mark the method of receipt: courier delivery or self-pickup from the nearest pickup point. A large store of digital and household appliances DNS offers its customers to make a purchase of goods directly on the official website. To do this, just select the desired product and move it to the basket using a special button.
When all the goods are moved, it remains only to make a purchase. The whole process takes place in several stages and does not take much time. The buyer will need to indicate:
- Method of obtaining.
- Contact information: phone number and email address.
- Payment option: by card, in a store or by installments.
After entering all the data on the page, complete information on the purchase will open.
Completion of the checkout means that the buyer can check the status of the order at any time.
What are the order statuses
CSN distinguishes 6 types of order status. Each of which has its own designation. The table below shows all types and their description.
| A type | Description |
|---|---|
| New | The order has not yet been processed. After the end of the process, a corresponding message will be sent to the client's phone and e-mail. |
| On my way | The goods are delivered to the point of issue. Or it was handed over to the courier for transfer. |
| Awaiting payment | The product was delivered to the store, but not paid for. |
| Ready to issue | The payment operation was successful, the goods can be picked up. |
| Completed | The item has been issued to the buyer. |
| Canceled | The client canceled the application. |
Checking and obtaining status is free of charge. The service can be used by every DNS client who has left a request in the online store.
How to find out the order status in DNS
For those who wish to know the status of the DNS order, a special service has been created. To get information you need:
- Follow the link https://www.dns-shop.ru/order/check-order-status/ to the official website of the online store.
- Indicate in a special form the phone number indicated in the application and the order number.
- Wait until the request is processed.
Often, customers are interested not only in the question of how to track the status of an order by number, but also in how to cancel an order in an online store, and whether an additional fee will be charged for this.
How to cancel an online order
To cancel an online order, you should first find out its status. If it has not yet been processed by specialists, then the cancellation of the order is carried out through the Client's Personal Account.
In other cases, you can use one of the following methods:
- Call the specialist of the CSN contact center at 8 800 770 79 99.
- Contact customer support via the feedback form at the link https://www.dns-shop.ru/feedback/.
- Submit a cancellation request at the sales office.
If the client has already paid for the goods, the money will be returned to him in the same way as when buying: transferred to the card or issued in cash.
