Galaxy S3, S4, S5 and S6, many users began to encounter the "Contacts application has stopped" message. This error manifests itself when adding a new contact to the phone book and does not manifest itself at all in other situations. Consequently, some users may not immediately notice the problem. What to do if you still encounter a similar problem, we will tell you in this material.
Where does the error come from?
The exact reason for the appearance of such an error is not known, but many users noticed that it began to appear immediately after installing a new version of the Android software. Since rolling back a version to the previous one is troublesome and not everyone will dare to do this, we tried to find another effective solution. There are two ways to fix the "Contacts application has stopped" error, try them one by one to find out which one will be useful in your case.
How do I fix the error?
The first and simplest thing we recommend is to clear the Contacts app cache and delete temporary data. This is necessary in order to return contacts to their original state and eliminate a variety of errors that may arise due to the accumulation of a large amount of temporary files and data. Please note that the phonebook entries themselves will not be affected!
- Open Settings and select the Applications category.
- Find the Contacts app and open its properties page.
- Press the Clear cache and Clear data buttons one by one.
- Restart your device and try saving the new contact again.
If the error is displayed again while the information is being saved, go to the next step.
Since contacts are saved in the device's memory as separate files, errors may occur related to the process of saving files to the smartphone's memory. Some errors may be associated with an incorrectly set date in the smartphone settings or a conflict in the date format.
- Open your smartphone's Settings and select More.
- Find Date & Time.
- Depending on the default format, change it to an alternative - 12 hours or 24 hours.
- Restart your device and try saving the new contact again. Typically, after these procedures, the Contacts application error will no longer bother you.
Probably the most common mistake among Android users is a crash in Google apps. Today we will tell you about one of them: "The Play Market application has been stopped." This notification constantly pops up when you try to download or update any application. You will learn what to do first in case of this error and what options will be useful to you.
What is this error?
A crash in the Application Store can appear for a variety of reasons: an outdated version of the software on the phone, a clogged data cache, errors in synchronization with the connected account on the phone. In rare cases, third-party programs and even viruses that can block some system options are to blame.
Error in Android - Play Market application stopped
How to fix a bug in Samsung devices
This problem is very common on smartphones and tablets from Samsung (Galaxy Tab, Grand Prime, etc.), which have their own proprietary version of the Android OS. Next, we will describe a list of priority instructions, which, by the way, will suit the rest of Android devices. I will not write about the standard ones - restart the device, wait a bit, write to support, etc.
Checking for Updates
System updates are definitely an important part of your Android's stability. They contain fixes and improvements to many features. Be sure to check if they are up to date on your device.
Reset all Google services
The second step is to reset and erase all temporary data in "Play" and "Play Market"... This is done as standard:
Remember to do a comprehensive cleaning of the device. For example, Samsung has a Smart Manager system cleaner. It can be used to optimize battery consumption, free up memory, RAM, and check security settings. It is also mono to use third-party utilities such as Master Cleaner.
Account sync
After all the cleanings, you need to check if there is a failure in the synchronization of your Google account and reconnect the account itself. Walk the path "Settings" - "Accounts " - "Google"... Click on the active account, after that you will be taken to the synchronization menu. At the top there will be three dots (menu), there is an item Delete account. records. Erase all data, after rebooting, reactivate your account in your smartphone. Reconnecting this way will help you to fully sync with the cloud data. Try to use the store.
Use analogues
If you do not succeed and the error "The Play Market application has stopped" remains, the last option will be "Reset settings", which will erase everything from the device. An extreme case would be a new firmware. If you don't have time to do this at the moment, then you can safely use similar stores.
Article content
Samsung, seemingly a serious giant, specializing in smartphones lately, offers its customers the perfect devices! Oh no! If you are reading this article, then not everything is in order. Quite often, users of this brand face a problem when the interface starts to jerk up a bit, as a result of which an error of the following format appears: "The TouchWiz Screen application has been stopped." What to do in this case? Flash your phone? Carry to the workshop? To hand over under a guarantee, if it is still valid?
The problem can be solved independently, and it is not a fact that it appeared due to improper operation of the user himself. Most likely, this is a bug of the shell itself installed in your Samsung. In this article, we will tell you about several ways to solve this problem.
Resetting the error by simply turning off the phone
We will proceed from simpler methods to more complex ones, so we recommend that you follow them in the same order. If you get the error for the first time, then there is a chance to remove it by removing the battery.
Here's what we do:
- Without turning off the device, remove the battery from it;
- Then press the power button, press for about 30 seconds;
- Put the battery back, close the lid, try to turn on the smartphone.
Why is this done, you ask? With this method, we completely drain the capacitors until they are completely discharged. After that, the phone memory is already rebooted without any problems or interference.
After this procedure, we need to turn on our Samsung in safe mode (this procedure is temporary). Not sure how to do this?
For Samsung devices, the operation is as follows:
- Press the Power button so that our device starts to turn on.
- Next, press and hold the Menu key, waiting for the device to boot into safe mode.
Did not work? Then let's try another method.
- We press simultaneously three keys - Home, Power and Menu, we are waiting for our device to turn on in the appropriate mode. Please note that in this case, the operating system will not load third-party programs. You can easily remove unnecessary and problematic applications.
If after the described actions the problem still remains and a notification appears with the text "The TouchWiz Screen application has stopped", go to the next step.
Turn on disabled apps
Perhaps your smartphone has disabled standard programs and systems that are necessary for the device to work correctly. To do this, we perform the following operations:
- Go to the "Settings" of your Samsung and go to the tab "Application Manager";
- At the top of the screen, click on the "Disabled" item so that the system displays a list of disabled programs;
- Now we restore each one in turn and check whether the error still appears or not.
We recommend restoring all of them at once to save yourself time. In most cases, the problem goes away after following these steps. If you still have not succeeded, move on to the next point.
Clearing cache and data
- Go to the "Settings" of your device, select the tab "Application Manager";
- Choose the parameter "All" there, find the item "Contacts";
- Go to this tab, clear the cache;
- Then you return to the previous menu, select the phone settings there;
- Push the button "Clear cache and data".
Please note that after clicking this tab, all previously created settings will be deleted.
Clearing the Touchwiz cache
As a rule, any widget located on your screen can be the cause. Try to remove them all first and restart your smartphone. If it does not help, then click "Settings" and go to the application settings. Find "Details" in the general list and click on "Touchwiz Screen". All that remains is to clear your cache and restart your phone again.
If this method did not help either, then you will have to do a full factory reset so that all user data is completely deleted from the phone. We also recommend checking your OS version for new versions.
Samsung has been aware of this problem for a long time, and has already released fixes for most versions and skins that completely solve the problem. Just be sure to create copies, because all information from the phone will be deleted, that is, you will completely lose all contacts stored on the phone. In some cases, a full flashing of the phone may also be required, for example, if your version of Android is no longer supported by the developer.
If you get this error, and at the same time you cannot go to another menu item or the "Back" button does not work, and the phone seems to be frozen, you can use the quick menu by swiping down and selecting "Settings" in the list. Users often forget about this, although in many cases this method saves.
Generally speaking, in terms of the user situation, most often the problem occurs due to stopping applications, as a result of which a notification appears. And sometimes it is not the user himself who is to blame. he could not disable them, but additional programs that were installed from third-party services or various utilities to speed up the system, cleaning programs, for example, the same Clean Master.
The Android operating system is a pleasant and high-quality platform for touchscreen smartphones and tablets. And it's worth to pay tribute to the Google corporation, with each major update, Android becomes more convenient and understandable for users. However, there are a number of problems that are common on mobile devices, regardless of the model and version of the system. Here's how to fix the "Google Application has stopped" error.
Problem with Google Play services
Google Play services are a prerequisite and essential element for the correct operation of the Google Play app store and all applications installed on your smartphone or tablet. If your version of services is out of date, or if you accidentally deleted or damaged system files, this may cause the application to stop with the error "Google application has stopped." The solution is simple - just go to the official app store from your gadget and Google Play services. In most cases, it solves the problem.
Clearing the cache and application data
If you haven't updated a program for a long time and then decided to upgrade to a new version (several intermediate versions were skipped), then you may get an error. To solve the problem, go to the settings, open the list of all installed applications, open the settings of the program you need and clear the cache and delete the data. It is worth considering that after deleting the data, all your saves in the game or program settings will also be deleted. If this does not help, then try simply uninstalling the program and reinstalling it.
Restore Android Factory Settings
If the two previous methods did not solve your problem, then you should proceed with more radical methods. Go to settings, section "Recovery and reset" and perform a factory restore of Android. It is worth considering that all user data in the system will be deleted. You can read more about how to perform a reset in our.
Most of the owners of Android devices use the services of the official Play Market from the IT giant Google, which, in general, is not surprising. Here, each user will be able to find any content to meet their needs, be it special programs, films, music or games. However, situations are not uncommon when Google Play Market does not work on Android.
Such service failures can occur for a variety of reasons. Now we will look at what may be causing the problem and suggest the most effective ways to fix it.
In fact, the reasons provoking such an error can be very diverse, the most common are:
- There is no connection to and-no, caused, for example, by a failure in settings (smartphone, router, etc.).
- Technical problems on the part of the Play Market itself are quite rare, but not excluded.
- File problems hosts, which is automatically edited by the system.
- Conflict between any installed application and Google Play.
- The date / time parameters are out of order.
- Other.
The first thing we have to do is just restart our smartphone. The fact is that this banal procedure can be an effective solution not only with the described problem, but also in other cases of "freezing" of the system. If rebooting the device did not have any result, let's move on.
Reset updates
Quite an effective procedure. Our actions - go to "Settings":
We open " Applications"(Maybe" Application Manager "), from the list that opens we find Google play, we press. In the window that opens, click on the position " Remove updates"To return the Play Store to its original state:
We reboot the gadget, try to log in. What, there is no reason for joy yet? Then let's continue.
Reset settings and clear cache
Again, through the basic settings, go to " Applications", We find" Google play", We open. First, we tap on Erase data", then " Clear cache»:
Restarting, trying to go to Google Play. If the question "why the play market does not open" is still relevant, we continue "dancing with a tambourine."
Correction of GP service data
As in the third step, from "Settings" we go to " Applications", We find" Google Play Services", Erase the data and clear the cache:
Clearing data and cache "Google Services Framework"
We follow the beaten path " Settings» → « Applications". In the tab “ Everything"Find and open" Google Services Framework". We erase the data and clear the cache:
Checking the work of Google accounts
It is possible that for some reason this function turned out to be disabled, which was the reason that the play market does not work on android. The fix is simple. From the settings in the " Applications"We need to open the" Everything", select " Google Accounts"And, if this application is really disabled, then connect it, and along the way (if necessary) clear the cache:
Debugging the download manager
Disabling the download manager can also be a likely problem, in order to exclude it we go to " Applications", Swipe to the left to switch to" Everything"And open" Download manager". If necessary, we activate, and if the presence of a cache is detected, then we clear it too:
Deleting and restoring your Google account
Another effective way, which on our website was devoted to detailed instructions "". After the described exit procedure,.
Resolving Application Conflicts
As mentioned above, there are applications that can block the work of Google Play. One of these programs is Freedom. Advanced gamers will surely understand what this is about. The fact is that Freedom allows you to bypass the Market license check in order to purchase all sorts of paid buns in games (coins, crystals, extensions, etc.) for free, for which the user can pay with a fake card:
Inappropriate use of the application, or its incorrect deletion is one of the most common reasons for the failure of the Google Play Market to work caused by changes in the file “ hosts". To work with the application (install and uninstall). You can see more details on how to fix the situation in a special video:
Clearing the hosts file
It is worth dwelling on this point in more detail. The fact is that you probably do not have the Freedom application installed (see above), and there may be a problem with the file, and here's why. In the hosts file, the Android system (as well as Windows) stores a database of sites, as well as their IP addresses. And every time, opening this or that site, the system will refer to the "hosts" file, and only after that to the DNS server. That is, in fact, being, in principle, a primitive filter (firewall), hosts can, for security purposes, block access to almost any site, including Google Play.
It is then that it becomes necessary to edit it. To do this, we need a file manager, for example, and (since we will be dealing with a system file).
Launch ROOT Explorer, find the folder system:
It contains a folder etc, go into it and set the rights R / W(Read / Write) by clicking on the corresponding button in the upper right corner:
At the request of the Superuser rights system, we provide:
Now we open hosts and start editing it. It should contain only one line by default - 127.0.0.1 localhost... If you see two or more lines, it means that other programs have made their own changes, so we delete everything unnecessary without mercy:
Correction of date and time parameters
If there was a failure in this position (which could also block access to the play market), then:
- We open " Settings»
- In chapter " System"We find the item" date and time", We open.
- We enter the correct data, save the changes.
Reset Android Settings (or Hard Reset)
This is the last, so to speak, control shot from our arsenal, if you are convinced that there are no problems with the Internet connection, and all the methods described did not bring the expected result (which I doubt very much). What should we do:
- Go to " Settings"And open" Recovery and reset”, Remembering to perform a backup.
- Select the item " Reset».
- "Tap" on the field " Reset phone settings».
- In conclusion, press “ Erase everything».
This procedure will erase all data on the internal storage of the device, leaving the information on the memory card intact.
Perhaps this is all that we wanted to talk about on the topic. Maybe you had a successful experience in solving a problem that was not described in the article, we will be grateful if you share it with our readers. Good luck!
Sooner or later, almost every user of Android devices encounters errors in system applications. And one of the most common and difficult to fix is a bug in the Google Play Services application. Most often it occurs after some user action, but sometimes - spontaneously and unexpectedly, as if from nowhere.
Today we'll talk about the causes of the Google Play Services application error and what to do to fix it.
What are Google Play Services
Error elimination methods: from simple to complex
The solutions are listed in order of ease of implementation. If one doesn't work, move on to the next. Or, immediately do what you think is most appropriate for your situation.
Date and time setting
Incorrect date and time settings on the device lead to failures in the launch of many applications, not only Google Play Services. Also, at the same time, there are often problems with access to Internet resources.
To fix the error, run "Settings" (Options) on Android, open the "System" section and the subsection "Date and Time". Set the desired indicators manually or synchronize the time over the network.
Clearing the cache and data of Google Play Services and related apps
Launch "Settings", go to the section "Device" and "Applications". Find among them:
- Google Play services.
- Play Store Store.
- Google Services Framework.
Open their properties one by one, click "Stop", then "Clear cache" and "Erase data". If the problem persists after updating these applications, uninstall the updates. Restart your gadget.
Transferring Google Play Services from SD card to device memory (root)
If some of the applications on your phone or tablet are located on a memory card, it is possible that the Services also got there. If so, transfer them back to the device memory - to the system or user programs folder. For this, use any utility that has the function of transferring programs between drives, for example, Link2SD, Files To SD Card, Move to SDCard or analogs.
Removing recently installed applications
If the crash occurs after you have installed one or more new applications, try uninstalling them one by one. Reboot the device after each uninstallation.
Checking for viruses and cleaning the hosts file
An unexpected, spontaneous error on Google Play Services and other system applications may be a sign of a virus infection on the device. Especially if it is accompanied by such characteristic symptoms as:
- too fast battery discharge;
- unexplained shutdowns of functions most often related to safety, as well as the inability to change system settings;
- inaccessibility of some resources on the Internet (for example, mail, social networks), advertising banners on web pages, redirection to other sites;
- Non-application related ads on the device's desktop;
- spontaneous installation of programs you do not need and the inability to remove them;
- hidden calls and SMS-messages to unknown numbers;
- the disappearance of funds from the balance of the phone and electronic wallets;
- sudden removal or malfunction of the antivirus.
Our site has already told. But sometimes removing malware alone is not enough, especially when the device is rooted. If a virus has made changes to system files and settings, then they, as a rule, persist and work even in the absence of the root cause.
Some malware writes entries to the hosts file, which, like a computer, stores IP addresses and their associated website names. These entries can also cause the Google Play Services error, so after scanning for viruses, regardless of whether they were found or not, you should check the hosts.
User access to the hosts file is only possible on devices where root is obtained. In addition, you will need a file explorer application with access to system directories, such as Root Explorer or Total Commander. The required file is located in the / etc folder and does not have an extension. You will need any text editor to open and edit it.
The hosts file consists of a comment block, lines of which begin with a # sign, and a block of entries. Comments do not affect anything - they are just reference information, and the records tell the device by what IP address to look for this or that site on the Internet.
Initially, the second hosts block contains only one entry - 127.0.0.1 localhost, which means that this IP belongs to the device itself. And all sites mapped to 127.0.0.1, it will search on itself.
If you see anything other than "127.0.0.1 localhost" in the block of records, remove that.
After saving the file and restarting the device, the Google Play Services error often disappears.
Deleting and Re-creating a Google Account
Described in detail in another article on the site, so we will not repeat ourselves. After deleting, create a new account on the device, and then clear the cache and data of the Services and related applications again, as described above.
Reinstalling Services (root)
Reinstalling helps fix an error that occurred after updating Gogle Play Services or installing an unsuitable version after manually uninstalling. It is better to download a file suitable for your device from here, since the link contains old, obviously stable versions (how to determine your own, see the section on the causes of the error).
After downloading, the apk file of the application should be placed in the / system / app (/ system / priv-app) or / data / app directory using the same Root Explorer or Total Commander. Next, do not forget to give it permission to read and write (on Root Explorer, this is done by touching the button surrounded by a frame in the screenshot to switch from R / O to R / W) and start the installation.
After rebooting your device, chances are the error won't bother you anymore.
By the way, if a problem occurs after updating the Services, it may repeat itself as soon as the device downloads a new version from the Play Store. Therefore, you may have to disable the installation of its updates. In any case, until the real culprit of the situation becomes clear.
Factory reset and flashing
If all your attempts to fix the error are unsuccessful, the last resort is resetting Android to factory settings and flashing. Resetting is a pretty effective solution for all sorts of system problems, but it will not have the desired effect on rooted phones and tablets. In addition, you will lose your personal files and settings. Use it only on non-rooted gadgets and only when you've tried more and more simple methods.
The reset function is available through the "Settings" application - section "System" - "Recovery and reset", as well as through the Recovery menu, the method of opening which is usually given on the websites of mobile devices of various brands.
Re-flashing a device on Android is tantamount to reinstalling the operating system on a computer, that is, this is the most radical solution there is. It doesn't matter to her whether the device was rooted or not. After flashing, you will get a pristine system, mistakes will remain in the past, but you will have to set up and settle it again.
In cases where the Google Play Market has started to be "capricious", does not want to download applications, errors occur when updating, or simply does not work, in most cases it can be reasoned and made to work as it should. Despite the fact that this manual is written for devices: Samsung Galaxy Note 2, Samsung Galaxy S3 and Samsung Galaxy S4, it can be used for any Android phones or tablets where there is a Play Store, not necessarily Samsung, just some item names may be called a little differently, but I think in general you can figure it out and find a similarity.
One of these points should help, you don't always need to complete all of the points!
1. Restart your phone (tablet).
Those. turn it off and then turn it back on, how it's done, I think it's easy to understand.
2. Check for device updates
Settings - About the device - Software Update - Refresh
3. Check your phone (tablet) for viruses
As with the help of an antivirus on the phone, for example, or any other to your taste, as well as by connecting it to the computer and checking the antivirus already through the PC
4. Check your Google Account settings to see if 2-Step Verification is worth it:
- Security - 2-step authentication- must be off status
5. Update the Play Store application itself by installing the new version from the file -
Do not worry if the version of the file to be installed is less than the version of the Market that you had before, after a while the Market will update itself to the latest version again.
Do not forget to check before that if the installation of third-party programs on the device is allowed: Settings - Security - unknown sources- must be ticked
6. Go to Settings - Application Manager
In the tab DOWNLOADED find Google play market and click on it
Push Clear cache
Push Clear data
We return to the Application Manager, scroll to the right to the tab ALL
We are looking for a process com.google.process.gapps(it may not exist), if it is not there, then everything is fine, try the Market, if there is one, go into it and forcibly stop it
7. Go to Settings - Application Manager- scroll to the right to the tab ALL- looking for an application Downloads
We go into it and click Clear data
Clear cache
Forcibly stop (if the application is stopped - turn it on and then you do not need to turn it off)
If the power button appears after stopping, do not forget to turn on
8. Go to Settings - Application Manager- scroll to the right to the tab ALL- looking for an application Google Accounts
Clear data
Clear cache
9. Go to Settings - Application Manager- scroll to the right to the tab ALL- are looking for Google play market
