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What should I do if I forgot my email address? What to do if you forgot your mail.

Today we decided to talk about how you can recover data from your mailbox on the Mail service. Many users know that the mail service Mail is one of the most popular sites in our country. The service appeared relatively long ago, at that time even the connection to the Internet was made through ancient dial-up modems, and from this it can be revealed that only a small part of the population used the Internet. But today, most of the users choose this particular mail service, since in reality it is quite simple to register on it, and the plus is that after registration, the user gets the opportunity to use not only his mail, but also other services provided by this big project. Also, an important advantage is that Mail.ru mail provides really high-quality services for its users. There are many different reasons by which you can lose your mailbox data, and in most cases, passwords, as well as all important information, are recorded on the computer, therefore, if it is lost, it is simply impossible to remember your data. Therefore, the first thing you need to know is how to restore Mail.ru mail.

The main trio

So, at present there are only three options, with the help of one of which you can restore access to your mail. Mail.ru email has technical support, so you can go there directly with a question about restoring your mailbox. The second option means entering your mobile phone, but this will only be relevant if you entered and confirmed it during registration. Of course, at present, few people do this action, since no one has the desire or there is simply a fear of showing their number. Nevertheless, if you still have access, we recommend that you confirm the phone number, do not worry about its safety and confidentiality, the system has powerful protection, and accordingly, your data cannot be in third hands. Setting up Mail.ru mail is actually very simple, but recently a lot of additional points have been added there, but if you do not want to waste your time, then you can only fill in the basic parameters. The third way is to answer the security question that you provided during registration, although if you have lost all the data, then you may not even remember the answer to the security question.

Let's try it in action

Let's now move on to practical work, or rather, we will begin the procedure for restoring a mailbox. First of all, you directly need to go to the mail service, and then click on the "Forgot your password?" button. After clicking, you will be taken to the password recovery page, where you will be asked to enter your mailbox address. If you do not remember the address of your mailbox, then you need to remember to whom you previously forwarded letters, then you can contact this person and clarify your details. However, if you have developed logic, then you can find a solution to this issue. You can also find out how to restore Mail.ru mail in the answers on the service itself. But there, in principle, ordinary users answer, so various kinds of disagreements can be identified, which will only help you get even more confused.

Free mail Mail.ru and its control check

When you enter your email address, you will be asked a question that you need to answer. The answer, as we wrote earlier, you yourself set during registration, and if you remember it, then you should enter it in the line, then enter numbers or letters from the picture and click the "Recover password" button.

Forgetfulness is not a vice

If you don't remember the answer to the security question, don't get frustrated right away and think that you won't be able to restore your mailbox. Click on the "I don't remember the answer" button. Now you will have a form in which you will need to provide your data, while the system itself does not prompt you to enter them correctly. You yourself must enter what you remember the data when you entered them during registration. Of course, if you entered your real data, then it will not be difficult for you to indicate them in this form.

There must be a lot of mail

Before restoring, we recommend that you register a new mailbox, if, of course, you do not already have one. You need a new mailbox so that the Mail support service can contact you and send you instructions to continue to restore your account, or you will simply be sent a new password. In the form, you will need to enter your First Name, Last Name, as well as your date of birth, indicate the old password (if you do not remember it, then you can enter the wrong password), and the approximate time when the account was registered, for this you will be offered several temporary options . I would also like to remind you that it will be a little more difficult to restore, since other data will be required from you, and if the mailbox was deleted a long time ago, then it will be almost impossible to remember the data. Of course, there is a way out in such a situation, only it relates to a more problematic issue. After completing the entire form, you should submit your request.

Let's wait a bit

Now you know how to restore Mail.ru mail, all that remains is to wait for a response from the support service. In principle, if you do not want to wait a few days, then from a new mail account you can directly contact the technical support of the Mail service. Of course, the overall result will depend only on what data you currently own, and if there is enough of it, then, most likely, the technical support service will give you a link to set a new password.

After setting a new password for your mailbox, you can go to the main page "Mail.ru / mail - login". Next, log in with a new password.

How to restore Mail.ru mail using a mobile phone?

In fact, this is all done very simply, and most importantly - quickly. Of course, when entering data, we recommend that you take your time so as not to make mistakes. So, as we mentioned earlier, you can only restore your mail account using your phone if you entered it during registration, otherwise this recovery option immediately disappears, and you should consider other options that we just talked about. .

Mobile Recovery

First, you should go to the password recovery page and enter the phone number that was specified during registration. If the number is entered by you correctly, then after a few minutes you will receive an SMS message with a short control code. You will need to enter this control code into the form on the page, and then click the "Continue" button. This recovery option is extremely fast, because after successfully confirming the code, you can immediately enter a new password and then go to your mailbox.

E-mail is one of the most important elements that every Internet user needs. If you do not touch on working moments when e-mail is used for correspondence, then it is worth noting the need for a work box when registering on social networks, forums, etc. In addition, this is one of the most popular tools for receiving notifications about promotions, discounts, news and more.

Users often lose access to their email. As a rule, there are two reasons for this: either the mailbox address is forgotten, or the password. Below we will look at the account recovery process for three popular mail services - Yandex.Mail, Gmail and Mail.ru.

Account recovery in Yandex.Mail

To start restoring your account in the Yandex mail service, go to the page for restoring access using this link. You will need to enter your existing username or email address, after which you need to enter the characters shown in the picture and click the button "Further" .

In the next window, you will need to provide a second email address or mobile phone number (depending on what you provided during registration), and then click the button "To get the code" .

A special code will be sent to the specified source, which must be entered in the column, after which you will be able to change the password.

If you do not remember either the login or the password to enter Yandex, then the task becomes somewhat more complicated. You will need to go to the access recovery page and specify any of the three items: the account number in the Yandex.Money service, the number of the Metrica counter installed on the site, or the number of the advertising campaign in Yandex.Direct.

Unfortunately, if you do not use any of the listed Yandex services, then it will be impossible to restore access to e-mail without knowing your login and mailbox.

Gmail account recovery

It is not only an electronic box, but also a means of authorization on its YouTube channel, in the Android system and other popular services of the company.

In order to start restoring access to your account, follow this link and select the required item, depending on what account information you know (or do not know). Then follow the instructions of the service, give the correct answers to the questions and you will most likely be able to access your account.

Mail.ru account recovery

A popular postal service in Russia also has the ability to restore an account.

Go to the password recovery page using this link and enter your mailbox to enter the service account. Then press the button "Reestablish" .

A special code will be sent to your phone number or second email address, which must be entered in the service column. If the code is entered correctly, you will be given the opportunity to change the password for logging into your account, which means that the recovery was successful.

If you do not remember the name of your email address, then here you can only sympathize, because. even the support service will refuse your request to recover a forgotten email address.

Have you lost or forgotten your password for your account in the Mail.ru social service? Don't know what to do? At least, do not rush to say goodbye to him ahead of time and start a new mail. You can always do this. If you have a login, access to the mobile phone specified in your personal profile, you can remember the answer to the security question created during registration, then, accordingly, you can recover the password from Mail.ru mail. Read this guide for details on how to perform this procedure.

On the main page of the Mail.ru web portal, in the authorization block (located at the top right), click the link "Forgot ...?".

To recover your password in Mail, enter your mailbox address and click "Recover".

If a mobile phone is attached...

1. On the page that opens, enter the captcha (code from the image).

2. Click the "Get Code..." button.

3. Knowing the test combination, you can reset. Type the code from SMS and click "Done".

Advice! Read the article https://help.mail.ru/mail-help/registration/pass in the Help section of the service to find out which password complies with Mail.ru rules and is secure.

5. Click "Enter mail".

Through security question

1. Type the answer to the security question you provided when registering your account.

2. Click "Restore ...".

If you do not remember the answer, unfortunately, it will no longer be possible to find it out at this stage of the reset. In such a case, do the following:

2. Submit an application:

  • in the form, specify the first and last name, date of birth, password during registration (if you changed the key, but remember the previous combination).
  • in the drop-down list, indicate approximately when the mailbox was created;
  • enter another valid email address;
  • type captcha;
  • click Submit.

After sending the application, an email will be sent to the specified email with instructions and a link to the page where you can reset the key. Follow the steps in it carefully.

Successful restoration of access to your profile on Mail.ru!

Problems with access to Mail.ru arise for various reasons - the user has forgotten the password, login, or the mailbox has been hacked and important data has been changed. The question of how to recover a password in a mail is solved in several ways, described below. The easiest way to recover an account is to use a cell phone number or the answer to one of the security questions provided, if the account owner has not forgotten it.

Ways to recover a forgotten password

There are several options here at once. Everything will depend on what data you indicated when registering the box. This can be the answer to a secret question, using a mobile phone, mail for forwarding, or contacting the support staff directly. Let's consider each of the options.

Answer to the security question

Mail.ru recovery can be started right from the authorization window. You need to act according to the standard scheme:

Please note that the described recovery of credentials is only suitable for those e-mails that have not been used for the last three days. Otherwise, you will either have to wait or use another method.

Additional mailbox and e-mail forwarding

When registering with Mail.ru, the user can specify a different email address, which, in case of problems, will allow you to get a new password. Working with this tool is also very simple:


It can also be configured to forward letters from the current mail to another. Then, if the account owner has forgotten the password, he will only need to write down the forwarding address in the required field, where a letter with a link to change the password will subsequently come.

Here you will also be asked to verify your current personal data with those available on the Mail.ru server. In the future, in a similar situation, this will help you quickly recover your password. If everything is correct, click "Yes", then "Continue", after which you can change the credentials.

Entering a cell phone number

This is a simple and reliable method that can be used if the user has forgotten the credentials from Mail.ru, but entered his mobile during registration. For this:


This confirmation method is one of the most reliable, so if you did not specify your phone number during registration, you can fix it at any time, for which you can do the following:

  1. Go to e-mail settings;
  2. In the personal data section, enter your valid number by clicking on the add phone button;
  3. After about 5 minutes or earlier, a confirmation code will come to it, which you immediately enter in the appropriate field.

Using the phone number in Mail.ru, you can not only recover the password if necessary if the owner has forgotten the mail, but also link the account to the phone, which will make the box better protected from hacking. If necessary, you can always delete the added number by going to the settings page.

Forgotten login recovery

This problem does not happen so often - after all, users forget the login from Mail.ru much less often than the password from it. Nevertheless, it is usually impossible to restore the login in some standard way or even by contacting the service administration. This is exactly what the Mail.ru employees themselves answer in the help section of the service to the question: “Can I make a request from you to restore the mailbox?”.

Therefore, when you need to restore the login from Mail.ru, you will have to rely only on yourself and on the acquaintances with whom you corresponded. Contact them in some way and write that I, for example, cannot do work because of a forgotten email name. Probably, your colleagues will be able to find the lost mailbox in the correspondence list and tell you the forgotten login.

Contacting Support

This method will help recover the password on Mail.ru, perhaps sometimes the login, when the user not only forgot this information, but did not indicate the phone number during registration, an additional e-mail and does not remember the answer to the security question. Before contacting the support service, create a new mailbox, the login of which is desirable to choose on Mail.ru, in order to have a channel for communication with the service specialists.

You can send a request to Mail.ru for password recovery through a special form:


Please provide as much detail as you can remember below:

  • folder names in addition to the standard ones that you yourself created for the account;
  • recent incoming and outgoing letters, the date they were sent and recipients;
  • approximate year or time period since the account was registered, etc.

Have you forgotten your personal data for authorization in your e-mail? Don't worry, it's very easy to restore access to it! Depending on whether you forgot only your password or your login as well, recovery can take from 5 minutes to several days.

If you cannot remember your password when entering your mail, click on the active link “I forgot my password”. The system will redirect you to a new page in which you need to fill in the “E-mail address” field and enter the captcha. The next step is to correctly answer the security question you provided during registration. It can be “Mother's maiden name”, “Favorite dish”, “Dog's name” or others. After filling in the data correctly, you should come up with a new password and continue using the mail. Sometimes you may need to enter a mobile phone number, which will receive an SMS message with a forgotten password. In the case when you cannot answer the security question correctly or forgot the electronics login, the first option will not help you. To restore mail, you will need to create a new mailbox and contact technical support. It is better to indicate the name and security question as in the forgotten mail. Next, you should write a letter to the technical department of the postal service. Be sure to include all the information you know. Inform the name of the mail, the approximate date of registration, last name and first name, date of birth. If this box was assigned to any social network or was used to register on the forums, display this in the letter.


After a certain time, a response from a technical support employee will come to the newly created mail. It will ask you to clarify additional information, or a link will immediately appear in the letter to reset your forgotten password. After recovering your password, go to settings and create a new password that is easy to remember.


Only those users with whom you corresponded will be able to tell you the name of the mailbox. After specifying the correct mail name, you can use the instructions provided to restore access to mail.


After restoring mail, try to write down the authorization data in places inaccessible to other people. And change your password periodically so that hackers can't get hold of your data and information.

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