Shop Play market from Google is, in fact, the main source of programs and applications for tablets and Android phones. Other application sources, such as Yandex.Store, are used by only a small percentage of users. Therefore, if something happens to him and suddenly the Play Market does not work, does not open, or simply does not enter the Play Market, then for a user who computer technology“on you”, it’s just a disaster: you can’t bet anything, installed programs are not updated, errors pop up on the device, etc. Sometimes the cause of the malfunction is a virus infection, but most often it is just a glitch or a failure of the program itself and the system service. Of course full hard reset(“hard reset” or “wipe”, as it is also called) will most likely solve the problem, but this is the most extreme way, which I will talk about at the end of the article. In the meantime, consider a few working ways to solve the problem with the work of Google play.
Before doing anything - check if there is Internet access from your smartphone or tablet. The fact is that the Google app store requires access to the global network and, in its absence, gives the error “No connection” or “No connection”. If there are no problems with this, then we perform the following steps.
Step 1. Clear the cache and delete the data.
This method helps if the Play Market does not open due to a software failure. Go to the Settings of your phone or tablet and find the Apps item and open the All tab. Finding the application Google Services framework":
(if there is no such item, look for “Services Google Play"). Select it and get into the information about the application:
Click the "Clear cache" button and then "Erase data". Next, we are looking for the "Google Play Store" itself: 
and do the same:
Now you need to restart your Android phone or tablet and check if the Play Market is working or not.
Step 2Restart Download Manager
Sometimes the cause of problems with the Play Market is a stuck download manager. Let's try to kick him. We return to "Settings" -> "Applications" and in the list of applications we find "Downloads":
Forcibly stop the dispatcher and restart the phone or tablet. After downloading, we return here and check if the application is active.
Step 3: Checking the Hosts File
Problems with the app store can be caused by interference with the system hosts file. Let's check it out. True, for this you need to get ROOT access to the device. Next - run some file manager. I prefer to use Root Browser. We need to get into the directory
In it we find a file hosts and open it text editor. By default it should look like this:
That is, there should not be any lines, except for this:
In extreme cases, this file can simply be deleted and after restarting the system it will be created again in its original form.
Step 4Google Account Sync Issues
All installed programs on Android are tied to an account. If there are problems with synchronization, then just entering the app store will not work either. Go to the "Accounts and sync" section:
And manually start the full synchronization:
If data synchronization fails, check your Internet access. If everything is fine in it, then try deleting the account, rebooting and creating it again. If Google Play store will write You must log in to your account - see.
Step 5. Download Google Play Market and reinstall
If none of the previous steps helped, then you should try reinstalling the Google Play app store itself. To do this, open the “Settings”>>>”Applications” section again and find the Google Play Store there and completely clear it: first the cache, then the data, and finally, delete the updates:
Reboot and check. If everything is fine, then the Play Store will download the updates and start.
If nothing helps:
The most extreme way to restore work is to reset your phone or tablet to factory settings. To do this, we save all the data from the phone to the computer to the maximum. After that, go to the section "Settings" >>> " Backup and reset":
We find the item "Reset settings" and select it. Then we act according to the instructions of the phone. As a result, we get a completely clean device. Google Play Market usually works fine after that =). Good luck to all!
Today, if modern man won't go to play store he immediately panics, because it is impossible to imagine successful and young people without a smartphone, tablet or computer device. And all these devices are useless without applications. Today, all this technology is the attributes of our Everyday life, and as it often happens, any household item sooner or later becomes obsolete or breaks down. Everything that a person creates is not eternal, and even virtual systems also fail. One of the most popular queries among owners of devices with an Android system, there is a theme: I can’t go to the Play Market. Really, multi-million audience daily encounters various failures in services or equipment, Google Play errors are also common, therefore it is worth delving into this issue and finding out what is the actual reason why the user cannot enter the Play Market.
All applications in one place - in the Play Market
Any device with an Android operating system supports a lot of applications, from a navigator to various “scanners” and music recording programs. In general, our smartphone is an ideal place for experiments, but in order for them to develop successfully and in no way damage the system of equipment, only one point should be taken into account - the source from which the selected application or game is downloaded. Proven, trusted and free (also available paid content), is a Play Market service - here you can find everything for technical means on Android. The only problem that may arise for the user is that he cannot enter the Play Market. There can be many reasons for this, and each of them has its own way of solving this problem.
The reason may be malware on your Android device. In order to protect yourself from the theft of your personal data, we recommend using secure browsers.
We recommend changing standard browser after fix problems with the Play Market so that the problem does not reappear. Because in order to download the application you need to restore access to the Play Market
Causes of the problem and ways to solve them
Why does not go to the Play Market? Answer options for this question many, but the most frequent and popular is the absence of an account in Google system. It is easy to fix this situation: you need to go to the Google website, create an account, then open the Play Market and enter it by entering the necessary data.
But if the account has been registered for a long time, and the service was working yesterday, but not today, then the problem takes on a different character. Most often, this problem lies in a small detail when I can’t go to the Play Market. The service writes in a pop-up window that there is a connection, but the connection is broken, or a “system error” has occurred. In this case, you only need to check the date and time settings. Users who have removed the battery from their phone or tablet are most likely to experience this problem. You should not despair, as it is enough to re-install these values and try to enter the Play Market again.
Why the Play Market does not work - Other reasons
Of course, this is not the whole list. possible problems. One of the main ones can also be considered an overflowing cache. Its regular cleaning is a guarantee fast work device, so if such “glitches” occur, the first thing you need to do is go to the “Settings” of the device, find “Application Management” among the items and click on the Play Market. Here you need to clear the cache and data. Even if after that the user again says that I can’t go to the Play Market, then you need to reset the settings to the factory settings. This can usually be done via a shortcut:
- "Parameters";
- "Backup and Reset".
And of course, one of the common reasons that users write “I can’t go to the Play Market” is a failure in the Internet connection. If the device has weak signal, low level data transfer, then when entering data into the login profile, an error window will pop up. In this case, fixing the problem is just finding a suitable network and a high signal for normal data transfer.
Play Market - the guarantor of safe downloads
Why is this Google service so successful? The answer is very simple: in this place you can download absolutely everything, make your own computer or mobile device fast and fully functional. But I fell in love with this service not only for the assortment and free content, but for the presence of proven programs and software that do not have viruses and fully work.
Those who like to be everywhere and everywhere often have to go to various unverified sites, and then after such visits to “dubious” resources, hundreds of requests appear on the forums: “why can’t I go to the Play Market?”, “Where did the money go from my account ? etc.
In order not to resort to extreme measures (reset settings, flash the device), it is best to restart your phone or tablet. Perhaps the usual "glitch" affected the operation of services, and after a reboot it will immediately disappear. Therefore, when downloading programs to your tablet or smartphone, it is better to use official services.
PS: And don't "feed" the pirates.
"Unable to establish a reliable connection to the google server"
The full error message is as follows: "Could not sign in. Unable to install reliable connection with the server. This may be a temporary issue, or your Android device may not have a data service. If the problem persists, contact support."
If you need to sign in with google account, the problem is also very easy to solve. We won’t paint for a long time, but we’ll just post another short video, the guy’s voice doesn’t inspire confidence :) But the solution is really working:
For this method you will need root explorer. It can be downloaded from
Often, Android OS users do not have Play Market, the official application store from Google.
The cause of the failure can be both short-term braking of the device, and serious problems in the OS system files.
Let's consider the problem in more detail.
Note! Before you start solving the problem, try simply restarting your phone and opening the program again.
1. Check your phone settings
If the program opens, but you cannot install any application, check your smartphone settings, namely "Date and Time".
Due to the incorrectly set date and time, the phone cannot obtain a trust certificate, which is necessary to start the installation.
Go to the smartphone menu and click on the “Settings” icon. Now scroll down the page that opens to the item "Date and time". Click on it and enter the correct parameters in the window that opens.
If configured automatic receipt data via the Internet, it is better to disable this option.
Now close the Play Market (remove from the list open applications) and run the program again. Installing programs should work correctly.
2. Clearing the cache in the Play Market
If the app store does not open, or an error window pops up immediately after opening, clear the program cache.
Deleting the cache will not affect the display of user data in the market.
A cache is an intermediate buffer of data that stores individual program. Accordingly, if there is too much data in the buffer, the application starts to work incorrectly.
To clear the cache in the Play Store, go to your phone settings and open the list of all applications.
Then find the Google Play icon and click on it. In the window that opens, click on the "Clear Cache" button.
After deleting the data, you must reboot the device for the changes to take effect. Usually, deleting the cache returns the program to work.
3. Deleting data
The Play Market turns on, but the data is not loaded? Most likely, your phone is unable to set up a connection to the server. Check your internet connection and clear program data.
in mind frequent occurrence mistakes in root folder programs can be written "non-working code", which prevents the market from working.
delete everything third party files and information about errors can be manually through the phone settings menu:
- Open the list of all installed programs;
- In the list, find the Google Play Market;
- Open the "About" window;
- The "Memory" field displays data on the volume of files and folders that were written to your device after installing the market. All this information must be removed. To do this, press the "Erase data" button and wait for the memory counters to reset. Open the app store after rebooting your phone.
Notice! After deleting the data, you will need to re-enter your login and password for authorization in the service - all settings will be reset automatically.
Information about previously installed programs in the "Favorites" section will be saved.
4. Working with updates
Malfunctions in the standard application store may occur due to system bugs. As a rule, developers fix bugs in new service packs.
You need to check for updates, but first you need to remove old updates.
You can do this in the information window about the Play Market application (Figure 4).
Click on the uninstall updates button. Then forcibly shut down the program. Restart the market, everything should work fine.
Also make sure you have installed the most latest updates. After the release of new updates by the developer, the "Update" button will appear in the settings.
5. Automatic account synchronization
\For convenience, all users of the Android OS can set up synchronization of a single Google+ account with almost any program.
This way you don't have to constantly create great amount custom pages in different applications.
Synchronization of accounts is configured in the phone settings ("Accounts" field).
To resolve the market launch error, try deleting your Google account in the settings.
This action will not deactivate your personal page, but only disable it on the phone.
After deleting, try to log into the profile again. Then reboot your device. Turn on the Play Market and wait until the program is synchronized with your account.
You should also make sure that the selected synchronization options are correct.
Open options account, as shown in the figure below, and select the services with which the interaction will be configured.
It should be noted that the operation of the market or your account in the Google system may be affected third party programs that are installed on the phone.
Often the cause of the failure is "copies" official store or other utilities in which you can make purchases of games (examples of such applications: Steam, Freedom, Best Market and others).
6. Settings of the "Downloads" utility
IN operating system Android for work with different functions respond to standard services.
Responsible for receiving data from the global network (installing and updating applications) system utility Download Manager.
The result of the failure of this service may be a violation of the Play Market, browser, Email.
First of all, make sure you are using current version your phone's firmware. Adopt available updates "over the air".
Check the status of the dispatcher.
In the list of all programs, click on the download icon and wait for all the data to load.
Most likely, the service is simply disabled, so you do not have access to the app store. Click on "Enable" to resume work.
To increase the likelihood of fixing errors, we also recommend clearing the cache and program data.
7. Unblock services from Google
The previously discussed Download Manager service is the main utility that ensures the Play Market is working on your phone.
However, other programs from Google can also affect the operation of the store.
Go to Settings and open the App Notifications window. Next, disable the blocking of Google services, as shown in the figure below.
This action allows you to configure uninterrupted access for all Google utilities to your device.
You will automatically receive latest information about the operation of applications and update data, due to the absence of which the Play Market may not work.
8. Working with the root files of the system
Third party applications can make changes to the phone's system files.
One such file is host.sys.
Text in this document can be entered Freedom program, trojans or other types of malware. The only way troubleshooting - self-editing the contents of the file.
First, stop all programs and services that can block the market.
If possible, remove the applications after the installation of which the store stopped working.
Now go to file system using a conductor. Better to use ES file manager or Total Commander.
Note! Edit content system files, in particular host, is possible only on devices with root rights. If you don't have them, you need to additional setting to get superuser powers.
IN system folder Android find the host file and open it.
It should contain only one line with the address and name local network. Thanks to this content, all programs that use connections with global network can connect to the device.
The figure shows a part of the text that was added to the file by third-party sources.
The highlighted line blocks the access of Google services to the phone. Delete it, save changes to the file and reboot your phone.
Thematic video:
Many users sooner or later encounter problems when downloading applications from the Google Play Market. It can be different kind errors or other possible reasons, which may prevent applications from loading or loading completely. But since every problem or error has a cause, there are also solutions.
Why applications are not downloaded from the Play Market
There are a lot of reasons why applications from the Google Play Market may not be downloaded, and each of them has its own reason for occurrence and solutions. The first step is to determine the cause of the problem in order to choose the most the right approach to her decision.
Apps not downloading
If when trying to download Apps Play Market freezes and closes, or the text “Insufficient space on the device” appears, then the problem may be in the Google server Play or in the amount of free memory.
Solution: if the reason is really in the Google Play Market service, then you just need to wait about 15 minutes and try again. Also, it is worth noting that if the server hosts large-scale engineering works, then users are necessarily warned by a text notification, which indicates the timing of those. works.
When a shortage text appears on the screen free space on the device or SD card, you just need to clean up the memory by deleting some little-used applications on the device or memory card. After clearing the memory, applications will be downloaded again from the Play Market.
To free up memory, you can delete underused applications
Programs do not download completely
Sometimes users encounter a problem when a program or game is not fully downloaded. This is due to device cache related issues.
Solution: To solve the problem, clean Google cache Play Market and Google Play services. To clear the cache of the Play Store you need:
- Go to "Settings".
- Then go to Applications > All.
- Select "Google Play Store".
- Click on "Clear Cache".
To clear the cache, you need to go to the Google Play Store or Google Play Services and select "Clear cache" in the application information
To clear the Google Play Services cache, the same combination of steps is used. (“Settings” > “Apps” > “Google Play Market Services” > “Clear Cache”).
After the done actions, the applications will be downloaded completely.
Files won't download over mobile network or Wi-Fi
Via mobile network (3G)
Before looking for a solution to the problem, be sure to check whether data transfer is enabled in the device settings and whether the data indicator is shown mobile internet(3G or H/H+) at the top of the screen.
Solution: try disabling and enabling the "Data transfer" function in the device settings, and if it does not help, enable "Airplane mode" (flight mode), wait 1 minute and turn it off. If the problem persists, you probably have a traffic limit. To clarify the information and solve the problem with this limitation, you need to contact your mobile operator.
In order to download applications using the mobile Internet, use the “Data transfer” item in the device settings
Via WiFi
The reason that applications from the Google Play Market are not downloaded from using Wi-Fi, there may be a weak connection or its absence. If the download process does not start or stops at 0%, and after a few seconds the text "Timed out" appears - be sure that the problem is in the Internet connection. You can also check this by trying to load any site (for example, google) in the device's browser and if the site does not load, the problem is in a weak connection.
Solution: First you need to try to restart the device, as in most cases this helps to solve the problem (if it is from the side of the device, and not WiFi router). It is also worth trying to turn off and on the Wi-Fi on the gadget or restart the router.
To download programs using Wi-Fi, you need to activate the function in the device settings and select the network to connect to
Apps not downloading due to Play Store error
If there are problems downloading an application from the Play Market due to an error, a text appears on the device screen describing the error and the reason for its occurrence. There is an optimal and most important effective way solutions similar problems used by Android device users.
Solution: commit hard reset, that is, reset the device to factory settings. To do this, go to "Settings", then click on "Backup and reset". Next, you need to select "Reset settings", after which all device settings will be reset to factory settings.
To reset the settings to factory settings, go to "Backup and reset" and select "Reset settings"
Note: Don't forget to create a backup so as not to lose important data. The backup copy can be used after resetting the settings, after which all data will be restored.
How to create a backup on Android
Google Play Store not working
It is very rare that the Google Play Store stops working, which prevents users from downloading applications. There are two options for solving this problem:
Solution #1: Remove google updates Play Market and Google Play Services. To remove Market and Services updates, the same algorithm of actions is used:
- Go to "Settings".
- Continue to Applications.
- Select "All".
- Then select "Google Play Market" or "Google Play Services".
- Click on the "Uninstall Updates" button.
To remove updates, go to the application information item and click the "Delete update" button
Solution #2: Remove and then add your Google account. Go to Settings > Google Accounts > Account Settings > Delete Google Account. Next, restart your device, then add your Google account again.
To delete your Google account, you need to sign in to it and click "Delete account"
Other app download issues
There are also other problems that make it impossible to download applications from the Play Market.
Error with the text "The content filtering level does not allow downloading"
An error with this text means the age limit that the downloaded application contains.
Solution: you need to allow all age categories, for this go to google settings Play Store, then in "Set up filter" and check the boxes next to all applications. After clicking on the "OK" button, the user will be prompted to come up with or enter four-digit password(if installed). The password is used so that no one other than the owner of the device can change the age categories.
Check the boxes next to all items to resume the ability to download all applications from the Google Play Store
Errors "Connect SD card" and "Damaged SD card"
Such errors mean that the user's memory card is damaged.
Solution: first of all, you need to connect your memory card to a computer using a card reader and try to transfer all the files from the card to the computer, because if the memory card finally breaks down, the files on it cannot be restored. Next, try to check the memory card for errors using the chkdsk command in the command line (Win + R > cmd), or try to format it. If the SD card still does not work, you will have to buy a new one.
To check if the memory card is working or not, use the command Windows string with chkdsk command
How to download from Play Market to SD card
It is worth noting that relatively new smartphones of all brands have built-in memory of 8 Gb or more, and after filling the entire internal memory, apps start downloading to the SD card automatically.
If the user has a smartphone old model, which has a small amount of internal memory and it became necessary for all applications to be downloaded immediately to the memory card, then you need to perform a number of the following steps:
- Go to "Settings" of your device.
- Select "Memory".
- Under "Default Burn Disk" select "SD card".
After the actions taken, all downloaded applications will be immediately installed on the memory card.
In order for applications to be downloaded directly to the memory card, you need to check the box next to SD card in the device memory settings
How to prevent download problems in the future. What to set up
Prevent the appearance Play errors Market or any other download problems - it's impossible. You can, perhaps, download applications from other sources besides the Play Market, but before that you definitely need to get good antivirus. Also in the device settings, in the "Security" section, you must allow the installation of applications from other sources.
Using one of the methods for solving problems and errors, each user will be able to restore the ability to download applications from the Google Play Market, as well as learn how to download applications directly to the SD card, and not to the built-in memory.
If you forgot your Google account login password or it was deleted for some reason, you will be denied access to all services of this Internet monster, including Google Play Market, from which almost all Android programs are downloaded. This is due to the fact that an active Google account is a kind of pass to enter any of its applications. To solve this problem you need to recover your lost password. The good news is that this can be done in the vast majority of cases.
The procedure for returning access to the Play Market
To regain access to the Play Market on Android, you need to recover the password from your account google records. In this case, the sequence of resuscitation will depend on whether you indicated when registering new account, your personal data (initials, real number mobile phone, additional mailbox etc.). If the registration has been completed completely, then there will be no problems with resuscitation. Otherwise this procedure will take up more resources.
It may also happen that, having received superuser rights (root access) on Android, you mistakenly erased the Play Market utility on your phone. In this case, instead of resetting the password, you will need to reinstall remote google Play and sync it with Google account, since all the services of this company are interconnected.
Returning access to a Google account with personal data
If you are unable to sign in to your Google Play Store account or any other Google services, you should refer to a directory specially created for such purposes (Google Account Recovery). It contains a solution to many problems related to the health of the mailbox and other applications. If you are unwilling to seek Additional information you can use the instructions below.
Recovering the password from the Google Play Market in the presence of personal data is not difficult. This requires:
- FROM personal computer access through any browser home page Google and click Sign In.
- In the form that opens, click on "Can't log into your account?".
- After that, select the first item and in the corresponding line enter the email address associated with the Google Play Market service.
- Then enter the phone number specified when registering mail.
- Within minutes for your mobile gadget must come SMS message with a verification code. It should be entered in the box that appears.
- If everything is done correctly, a form will open in which you can specify New password.
By following these simple steps, you will revive your mailbox and restore access to the Google Play Market.
How to return access to Google services if personal data is missing?
It is a little more difficult to restore access to the Google Play Store when personal data was not specified during account registration or it was changed.
If everything is done correctly, then after 1-2 days on specified mail You will receive an email from Google support with further instructions. After completing them and entering a new password, you can restore your account in the Play Market and other Google applications.
The email may end up in spam, so if it doesn't arrive by the due date, check your spam folder.
What to do if the Play Market was accidentally deleted?
Google Play Market is present by default in the factory firmware of a tablet or phone running on Android. Therefore, you do not need to install it additionally. But what if the user this application accidentally deleted? Of course, install it again.
