Frequently asked questions and known issues regarding Skype. List of common problems with Skype and instructions for solving them

Skype is communication software. Millions of people around the world use Skype for messaging, calls and video calls. Unfortunately, it has inconvenient functions, errors often occur - they spoil the whole impression of the application.

Often there is a malfunction - loss of communication with important components - the camera, output or sound reception. Most of the problems occur due to incorrect operation of drivers, Windows, or a malfunction of the device itself. Restarting the computer usually helps, but there is a chance that this will not help if it is a flaw in the program itself. If there is sound output problems- First of all, it would not hurt:

1. Open the "Control Panel", switch the view mode from "Categories" to "Large Icons".
2. You need to find and click the "Sound" icon.
3. Right-click on an empty space, select "Show disabled devices".

Windows may have mistakenly switched to an unconnected device. It is enough to switch to working speakers, right-click on the first speakers in the list above, select "Set as default".

These manipulations should solve the problem with audio output to speakers or headphones. If the problem is with the microphone, go to the Recording tab and repeat the same procedure as with the speakers.

Phone numbers in the browser are replaced by Click to Call buttons

A relatively inconvenient and low-functionality feature that is enabled by default. You can get rid of it in just a couple of steps.

• First you need to remove "Click to Call" from the Windows Control Panel.
• Go to the settings of the browser you are using and disable the active add-on with the same name.
• In Skype's advanced settings, uncheck the top two checkboxes under "Tools" - "Settings" - "Extensions".

If Skype is used exclusively for voice calls, you can try to replace the numbers on the link sites by clicking on them, after which the Skype session will start. There is a possibility of new complications.

Connection failed

Quite often, users encounter errors connecting to the Skype server itself. The message "The connection was interrupted" or "Sorry, could not connect" appears on the user's screen. The solution to the problem lies in constant software updates: i.e. if an outdated version was installed, you will not be able to connect to the video network.

First decision: update to the latest version by downloading the program from .

Solution two: Firewall settings are blocking access to Skype. In this case, you need to give "Permission" to the ability to use the network (set in the firewall settings).

Solution three: Incorrect login or password. Most often, the system informs the user about incorrect data entry, but according to technical support, this notification option is also possible.

Bad connection

Internet connection problems are not always to be blamed on the program. If the connection is via Wi-Fi, you should check the router. The antenna should be up and the router itself should be in an open area of ​​the room. Ideally, it's best to find a place near a Wi-Fi hotspot and have a conversation close to it. Interruption of communication may occur due to the constant removal from the router, if the user is constantly moving around the room.

Do not forget that other devices connected to the same network can become a serious problem in terms of Internet speed. The program will slow down or completely lose connection with the server. If the problem is constantly haunting, just contact Skype technical support: usually, in case of massive failures on the site, they report this.

If the above options didn't help you get rid of broken Skype video and audio, you may need to contact your ISP. Most likely, they have a problem: replacing equipment or overloading the network can solve the problem.

Deactivation of bonuses

Bonuses expire within 6 months. Anyone who calls from Skype to a landline receives bonuses for this. But if you do not use them within six months, they may deactivate. It is possible to return them using the "Reactivate credit" button, which is located next to the balance data.

Thanks to this function, the user can not replenish the account in the future, but use the accumulated points. This is especially true for those who often call home and landline numbers.

Annoying Notifications

Skype is quite a noisy program. Constant alerts when the window is open can simply piss you off. You can remove annoying alerts in several ways:

1. You need to find the cause of the alerts. Perhaps these are group channels for communication or a user who constantly sends messages. In the program settings, you can block the user or exit the group conversation.
2. Mute sound. "Tools" - "Notifications". You can customize notification settings when recording a video or in other situations. By going to the "Sounds" tab, you can turn off all notifications or select specific items.

Many users decide to uninstall Skype permanently, but others do not understand them.

If you belong to the second group, especially for you, we will list all the main problems with Skype, which become the reason for parting with such a popular messenger. After reading this material, you yourself will decide to remove Skype from your life!

1. Reason #1. What is this interface?

This problem is more related to the mobile version, but the computer version is not far from it either.

Perhaps for many users, the aversion to the new look is due to the fact that it is difficult for them to readjust. They got used to the old blue interface, where everything was familiar and clear.

Now everything has become somehow gray and uninteresting. But there are also objective reasons why we can say that in the case of Skype, the new is worse than the old.

Here are just a few of them:

• it is difficult to figure out what and where;
• there is a clutter (the developers stuffed Instagram Stories, notifications, a bunch of all sorts of chats and other useless things into their product);
• innovations are perceived as if it is an alien organism (this applies, first of all, to Moments).0

Before, everything was simpler - there is a chat window and settings at the top. This was quite enough for the normal use of the messenger.

Rice. No. 1. The new interface is complete nonsense

Users of the App Store and Play Market unanimously declare that the new program was made hastily. It can be seen that the developers decided to chase other messengers, but they are not very good at it (to put it mildly).

2. Reason #2. Constant freezes

Even on very strong devices, Skype starts with a creak. If other messengers open instantly, then in the case of Skype, we will need to wait.

First, we wait until the program understands at all that it should be launched, then the download, then the phase of the moon will be in the right place, the predictions of the ancient peoples will come true, and only then Skype will start.

Yes, and during operation, the program often freezes. It is quite a normal situation when a user writes a message and at that moment everything stops working - Skype does not respond. We have, again, to wait for the weather from the sea or completely restart the program.

This is not related to your device. This is purely a software problem, and quite a big one at that.

3. Reason #3. Endless crashes

In addition to freezes, there are other glitches in Skype.

Here is some of them:

• Undelivered messages. For example, you write to your friend that you want to come in, go to him, and he does not know anything about it, although Skype was open. Sometimes in such cases, under the text of the message it is written that it cannot be delivered to the user. And it also happens that nothing is written and it seems that the message has arrived and everything is fine. Cases are recorded when messages arrived several weeks after they were sent.

Rice. No. 2. Notification that the message could not be sent

• "Something went wrong" messages. You are quite calmly talking with someone via video link, and then suddenly a message arrives with such a text. Or you are trying to log in, but nothing happens. It is completely incomprehensible what could have gone wrong and what to do about it - how to continue to live in general. Sometimes the window says that you need to log into your account using a browser or something else completely awkward. How this will help is unclear. Of course, when you follow these recommendations, nothing changes.

Rice. Number 3. "Something went wrong" message

• Connection breaks. Again, you are talking to a friend and the connection suddenly drops. At the same time, everything is fine with the Internet, the rest of the programs work, the speed is stable, there were no failures. That is, the matter is exclusively in Skype.

All this is very annoying, so many decide to simply switch to another messenger.

4. Reason #4. It is now impossible to change the password

Due to the fact that the developers decided to cram a bunch of Microsoft services into Skype, including One Drive, as well as social networks (Facebook, Instagram, and so on). Perhaps this is somehow connected with the fact that now it is simply impossible to change the password. At the very least, this procedure is now so complicated that users simply do not want to do it.

When changing the password, you must first merge your account with One Drive, then use a special program for your mobile phone that verifies it.

After that, it is supposedly possible to log in with a new password, but it doesn’t work, because for some reason it is attached to another account. With regard to the entry for which it was necessary to change the password, nothing changes. In general, complete nonsense!

Rice. No. 4. It used to be easier to change your password

5. Reason #5. Nothing changes

Agree, the reasons described above are quite serious and the claims against the developers are justified. And users are trying to tell them about it on various platforms and in app stores. But absolutely nothing changes.

Skype was both buggy and buggy, both crashed and crashed, the content of incomprehensible error messages has not changed, changing the password is still unrealistic. Moreover, the interface becomes even more incomprehensible and cluttered. Developers just don't give a damn about their users! I really don't want to work with people like that.

And in general, it is high time to rebuild and switch to new messengers. There is the same Viber, and for advanced users Telegram. There is an alternative and there is simply no point in supporting this incomprehensible product further.

In the video below you can see a visual instruction on how to remove Skype permanently.

Skype is free software that allows you to communicate with friends and family from all over the world. This program is absolutely free, you just need to download it from the official website of the manufacturer. With Skype, you can chat, have conference calls with multiple friends at the same time, and make video calls (using your webcam). In addition, with this program you can call mobile or landline phones (this service is already paid). But quite often, users have various problems with Skype. This can be anything from problems with registration or authorization in the program to problems with sound or microphone during a video call.

Solving common problems when using Skype

The most common problem with Skype is the authorization procedure

Most often, Skype users face 2 problems: difficulties with program authorization and password loss. The first situation occurs when the user and the program reports that the entered data is incorrect. This could be for several reasons:

1. You have several accounts and you may have just mixed up and entered a password that does not match the login.
2. Caps Lock key enabled. The Skype password is case sensitive, so the same combination of lowercase and uppercase letters are completely different passwords. (For example, flower and FloweR are different passwords). If the user's password consists only of uppercase (small) characters, you need to disable Caps Lock. If the password contains several capital letters, then it is better to use the Shift button, and not Caps Lock.
3. Wrong keyboard layout. In this situation, you just need to be careful and look at the language in which the password is typed. You can change the layout using the Shift+Alt or Ctrl+Shift combinations. You can also do this with the mouse, simply by clicking on the appropriate icon.

If after these manipulations you still can’t log in to Skype, it means. Perhaps the user has not used the program for a long time, or maybe he just forgot his password. A common reason for losing a password is the automatic authorization of the program, when the user does not need to enter his login information every time (that's why he forgets them). In this case, there is only one solution to the problem - this is password recovery. To do this, you need to perform a number of actions.

First you need to select the item "Can't sign in to your account?". After clicking on this link, Skype will redirect the user to a web page for password recovery. On this page, you need to enter your email address, to which your Skype account was registered, and click the "Submit" button.

Then you need to go to your e-mail, open this letter and select the temporary code link. To do this, move the mouse cursor over it and click the left button - a new page for changing the password will open. In the "New password" field, you must enter your password, and then duplicate it in the "Repeat password" field. After that, you can click the "Change password" button. A new password will be set and you will be able to log into your Skype account again. It is advisable to write down your new password somewhere so as not to get into a similar situation again.

If you do not remember the email address to which you were, then on the password recovery page you need to select the "Contact support" item. There is also a list of other current problems and their possible solutions.

Problems with the video camera in Skype

Another situation that many users experience from time to time is technical problems during video calls. For example, the webcam does not work.

The first step is to find out if this device works. Then you need to check if the camera is connected to the computer correctly and if the drivers are installed for it. Or is everything in order with the device, but for some reason the camera does not work when calling on Skype? Quite often, problems with the camera arise due to the fact that the cord is poorly connected (or completely pulled out). You need to make sure everything is securely connected.

Next, you need to check the performance of the webcam on the computer. First you need to check the availability of drivers for the device and the correct installation. It is because of their incorrect installation that various problems arise in Skype. You can check the drivers in Device Manager. To do this, call the context menu on the "My Computer" shortcut, and then select the "Properties" item. A new window will open, you will need to select the "Device Manager" item. Another way is to select "Control Panel - System - Device Manager" from the "Start" menu. This is where you can find out about the status of the webcam. If there is an emergency icon (yellow exclamation mark) next to the device name, then there are some problems, possibly with the drivers. In order to reinstall the drivers, you need to specify the model and brand of the webcam, and then update the drivers by visiting the manufacturer's official website.

If this causes difficulties, then you can use special programs that will automatically find and install new drivers for all the necessary devices (for example, RadarSync).

Checking the webcam in Skype

The second most common problem in Skype is the misconfiguration of audio and video devices

After the performance of the webcam on the computer has been checked, you need to launch Skype and see if this device is selected in the program settings. To do this, select "Tools" from the menu bar, and then "Settings". A new window will open where you need to select the "Video Settings" item. If Skype shows an image, then the webcam is working fine. If, instead of the image, the user sees the message “Skype cannot detect your device”, then you need to check further.

To find out why the video camera in Skype does not work, you need to check:

1. Whether the webcam is being used by other programs. Only one program can use the device, the camera will not be available for all others. It is because of this that Skype most often cannot detect a video camera.
2. The presence of a checkmark in the item "Enable Skype video". You can check this box in the already familiar "Tools - Settings" menu. After that, the name of the device should be displayed in the "Select webcam" list. You need to select it, make sure that Skype shows a test image, and click the "Save" button.

This way you can solve the main problems in Skype. If you are not good with a computer, you can invite friends or acquaintances - let them help you set up Skype for comfortable communication.

You will get the message Browser not supported if you are trying to use Skype for Web in an unsupported browser. We recommend that you use the latest version...

Convenient usage algorithm, just log into the program under your account and start communication. All functions will be available to you, except for paid ones. At the same time, the account is the same for all devices.

But, as with any other program, there are various problems with Skype. Consider the errors that occur at the authorization stage.

Program problems

First of all, it is worth checking whether you are entering the correct data for authorization. You won't be able to sign in if the Skype servers are busy or down. This problem sometimes occurs with users, unfortunately, there is no way to fix it. It remains to wait for the moment when the connection is restored. But you can check the status of the Skype servers.

There are many resources on the Internet that provide such information. One of the most common is Down right now. The page shows a connection status graph. Events at the current moment are displayed on the far right segment with the signature Now. The Up state means that the servers are working, Down - the servers are unavailable.

If you cannot access Skype with a stable connection, then the problem lies in the damage to the program files. First, delete the profile file, which is located in the system folder. You can open it through the Run utility (Win + R). Copy the code %appdata%\skype. In this directory, find the folder with the name of your account and delete it.

It also contains the shared.xml file. It contains configuration data for the program to work. Sometimes it happens that they are the ones preventing you from logging into Skype. To check, copy this file to any folder, and then delete it.

The functionality of the messenger is directly related to Internet Explorer. Browser settings may be lost due to a software glitch. In this case, they need to be restored to factory values. Open IE, press Alt. Now tools will appear on top of the program, click on "Tools - Properties ...". You can reset the settings in the "Advanced" category.

If these steps don't help, try uninstall skype completely and download its latest version from the official site skype.com/ru.

System problems

Problems when logging into Skype can be associated not only with the program, but also with the computer itself. Most often, errors occur due to lack of network connectivity. Check if the Internet connection is working in the browser.