In this article you will find an overview the best services callback for sites. AT pivot table the main functions of the tools are indicated. The information will help evaluate the capabilities of popular callback services and choose the best option.
Pozvonim
After installing the code, a callback widget will appear on the site.
When a site visitor activates the widget, a callback form opens.
Settings, features, features
By default, the form displays an offer to call back in 28 seconds. The potential client can choose to call me immediately or the "Call me back later" option. To set up a widget, go to the appropriate section in your personal account.
In the "Widget - Design" menu, after choosing a paid plan, you can configure appearance widget. It is possible to choose the design and position of the button, change the design of the widget, the background and use arbitrary styles for the design.
In the Widget - Phrases and Algorithms menu, you can set the display mode and select the phrases that the user will see when interacting with the site and the widget. These settings govern the scenarios for activating Pozvonim service widgets. In the "Managers and branches" menu, you can distribute calls to branches or specify extension numbers.
Impression scenarios determine how proactive callback widgets are. By setting up scenarios, the administrator adjusts the balance between the effectiveness of lead generation tools and the comfort of site visitors.
In additional settings, you can integrate a smart widget with CRM. Currently, the service works with Bitrix24 and amoCRM. Also in the advanced settings, you can manage blacklists of users, use the API to integrate the Pozvonim service with the site, and target widget impressions by region. Additional settings available after paying one of the commercial tariffs.
In the "Callback" menu, you need to specify the main widget settings. The choice of the country, the mode of receiving reports is available. You can specify which phone numbers potential clients and your managers will see: Pozvonim system numbers or numbers of managers and clients, respectively. You can also choose the method of calling: regular and SIP. In the main settings, you should add phone numbers and names of managers. If necessary, you can check the connection using test call. To do this, the account balance must be positive.
In the "Communication channels" menu, the functionality of the callback widget can be expanded: add a contact form through instant messengers and social networks, and also enable the online consultant widget. You can connect a mobile and mini callback widget and specify the contact details of the organization with a location map.
The "Statistics" menu section provides detailed data with which you can analyze the effectiveness of callbacks. The Events section has information about delayed calls.
Managers can interact with clients through the operator's office. To set it up, select the appropriate menu in the "Projects" section.
In the settings, you can integrate your account with CRM, add managers and set up the distribution of dialogs, track event notifications. To work with the online consultant widget and instant messengers, you can connect the Slack application.
Please note that the use of the operator's office is paid separately. The cost of one workplace per month is 750 rubles. The callback function can also be used without connecting an operator's office.
The Pozvonim service is distinguished by its versatility. In parallel with the callback function, you can add a chat with a consultant to one widget through a form on the site or instant messengers. Pozvonim is favorably distinguished by the low cost of calls. But you will have to pay for access to the full functionality of the smart widget and operator cabinet.
I hold an amazing amount commercial projects and even sell game accounts, put everywhere back call. My users have a lot of questions for almost every project.
And so, 4 rubles per minute is, of course, a little expensive, but I learned what my projects lack, and in general it is worth keeping in touch with clients - the trust is, as it were, more and I can understand what is wrong with the sites.
I don't use other functions of the project because I basically don't need them. So far this the best option from what I found.
2017.02.17 at 13:03 wrote: Fall
Good service. I connected it, first of all, because of the moderate cost of tariffs. I chose from several, but this one turned out to be the most profitable and convenient. I don’t regret connecting, it works “excellent.” We are pleased with the integration with Google.Analytics and Yandex.Metrica. Highly useful feature- call recording. You can customize the widget according to the design of your site, the settings are very flexible, so it's a very useful thing. A real must-have for any online store!
2016.07.01 at 17:12 wrote: Alexey
I have been working on this system for a long time, I don’t really like the fact that something is constantly being added, I just don’t have time to figure out the updates. But on the other hand, analytics is developed and helps to change the business mechanism in a good way. better side. By CRM system it is convenient to track all the actions of managers, distribute requests and alerts to customers / employees. Tables are easy to work with, especially when you consider the fact that they can be sorted and modified to your liking. The service works without any failures, it’s also good that the system even analyzes advertising and makes it clear which one attracts customers best.
2019.02.12 at 12:57 wrote: Irina Irina
DO NOT USE THIS SERVICE FOR ANYTHING!
There is no phone number to contact and solve the problem. Emails are persistently not answered. The tickets have been silent for a month now. How can it work I don't understand? The company, if you can call it that, has no communication options. Those. if something happens, no one will help you!
Also do not pay agency fees!
2017.06.05 at 15:02 wrote: Alexey
After moving the service to other owners of partners of their ***
work is not possible because they owe 10,000 rubles. Haven't been paid in half a year
"breakfasts" fed on payment
I worked with this company for about a year, at the beginning everything was fine, then they were blown away, sold out, the new management decided to put their reproductive organ on their partners. They say they're in debt old company do not answer. The same will be done with clients. What is the future of such a company is not clear, there are already many other analogues with better functionality.
Important. Callback services are constantly updated. Tariffs and design are changing, functions are being supplemented. The price shown in the article at the time of writing is subject to change.
What is callback?
This is a callback widget on websites. Button jumping in the lower right corner of the screen (or anywhere else). When clicked, a window opens with a form in which the client enters a phone number. The program calls the operator of the company, then calls the client and connects them.
The thing is very useful. Firstly, such a widget does not allow a lazy operator to call back requests in an hour (day). Remember, when you left a request on some site, how long did it take you to be contacted? The 30-second response from the salesperson still evokes a wow-reaction "how quickly you called me." Secondly, the callback can offer a form feedback in right moment: when a person leaves the site or when he thinks too long. This feature is called a "lead catcher". And she works so that they don’t talk about “windows jumping in the face.”
There is one "but" - the price. The widget itself can cost an average of 300-1000 rubles per month, depending on the service. It's quite inexpensive. Many have limited rates to use the callback widget for free. Connection price issue...
The connection price is formed from 2 parts: payment for connecting the server to the operator, and payment for connecting the server to potential client the company that requested a callback. In addition, the cost may vary by phone (landline or mobile), region, and of course, from the package of purchased minutes: the more you buy, the cheaper.
Some charge the client by the minute. For example:
- Newton — from 21 rubles/minute of conversation
- WestCall - 5 rubles a call to a user on a mobile phone, 4 rubles a call to a manager at 812 = an average of 9 rubles / minute of conversation. (cheaper for westcall numbers)
- UpToCall - about 10 rubles / minute of conversation
- Envybox (ex. CallbackKiller) - 4 rubles a minute (we use this particular service, below is a link to the review)
Others charge the client for each connection, calling it lead generation. For example:
- CallbackHunter — on the phone, the manager reported prices up to 300 rubles per lead.
Update: hunter switched to per-minute billing. - RedConnect - from 50 rubles per client
- F1call — price per lead is not specified, there are unlimited tariffs
You can find 20 more such services. Here I included the first ones that caught my eye. All prices are indicative. As I wrote above, they differ from tariff package, region numbers and so on.
Callback buttons design:
The capabilities of callback services are generally the same. Paid versions can be customized in appearance. Both in paid and free version you can set the parameters for working with site visitors: on which devices to show the button, after what time to call the visitor, for which regions not to call, and other important options. Of course, for “free” tariffs, the callback is very modest in terms of settings.
Some services have distinctive features, for example, CallbackHunter operates with a big date, F1 makes it possible to measure A-B results testing directly in the service and so on.
How to get free billing.
The main task of callback widgets is to connect the client with the operator as quickly as possible. The free versions have one unpleasant feature, they just send a notification to the manager's mail. And mail is checked, as we know, not always. The callback role itself is abolished. Therefore, I came up with several solutions for free use callback services:
Method 1 - little traffic.
Almost every service offers its new users free minutes or requests when they get started. If you have very little traffic, you will be able to hold on to these gifts for the first 1-2 months until the first profit, for which you will reward a good callback service with the purchase of paid minutes.
There are so many callbacks on the market that you can always jump from one to another, getting nice bonuses as free minutes connections, it turns out for a month or two. You always have a free callback without charging. At the same time you will try different variants in battle.
Method 2 - SMS and E-mail notifications.
Most of the widgets in the free version are able to send notifications about applications using mail (E-mail). Set your phone to normal mail client which will send you a push notification. You can quickly respond to it.
The RedConnect service in the free version sends an SMS notification about a request for a call from the site. This is also a good way to quickly contact customers.
Method 3 - SIP telephony
SiP telephony is a way to make the operator's connection to the callback server free of charge, it will go through the Internet, without charging. Will pay only for minutes of connection with the client.
Describe in detail about cloud PBX I won’t go now, this is a topic for a separate article. The bottom line is that the provider provides an account and a number, the account is connected to the client's software or hardware phone. This allows you to record calls, set up an audio greeting and, what is important for us now, connect callback in the server-to-server format.
For these purposes, we chose the EnvyBox by CallbackKiller callback widget - here you can read detailed review review and to get nice bonus on account.
It works with SIP - telephony, the cost of a minute of connection for a site user will be 2 rubles. It's almost free! It is unlikely that you will find cheaper. At the same time, all the possibilities of call tracking, call recording, statistics accounting, etc. remain. What will not happen with other savings options.
You can implement a turnkey SIP + call back system through the following services: CoMagic, mango office, WestCall, but the billing for the callback services of these companies is not very cheap. As a telephony operator, we use Zadarma, which also provides its own call back. We decided to connect Envybox to it, as a more functional, nice design and fine-tuned tool.
Here you can read a full review of the arsenal of tools and get 750 rubles on Envybox.
Method 4 - Call back customers
In this method, you will not allow the server to connect to the operator's phone. Simply put, you will drop the call from your side, and then call back on the displayed number.
At this method many shortcomings. If the callback service has a rating system, your site may get a bad score. The widget can respond with a "operator busy" notification to the client. The declared term of the call will expire, which is usually counted on the site, and so on.
To avoid these disadvantages, you can use a service that sends a call to the operator's phone without a connection - Perezvonok. It does not have to pay for minutes or calls, only subscription fee 120-190 rubles / month. Which is not much at all.
Conclusion
Look at popular dialers from the article, compare rates, appearance, functionality of the call itself and additional features. Which by the way can be very different from service to service. Now you know how to make a free callback for a website. Well, almost free.
The callback service connects the site visitor with the operator within a few seconds. The site owner places a widget on the site calling to contact the manager for a consultation. When clicking on the button, the user sees a pop-up window with an input field phone number. If the user leaves a phone number, the service picks it up and makes two calls, towards the operator, and after picking up the handset by the manager, towards the client. For both connections are incoming.
In the struggle for customers, firms are trying to become more and more convenient. That's the whole point of marketing. recent years. The callback service carries a non-verbal message - we will do everything for you, just to make you feel comfortable. Special smart settings make sure that the offer does not look intrusive, does not frighten, does not lead to the opposite effect.
Why is it so important to use a callback service in Russia
The mentality of a resident of Russia is inextricably linked with openness. Even in the 21st century, in the era of innovative IT technologies, our people are still used to calling. Among all communication services, the majority will prefer the phone. Our person finds it easier to voice his thoughts and want to get an answer right away. Unfortunately, numerous messengers do not provide such an opportunity.
Callback has many advantages over other services.
- The client spends a minimum of time formulating a request.
- The client receives an immediate response. Even if the manager could not fully disclose the question of interest to the client, on the other end of the phone they will be glad that they did not have to spend time formulating the question in the messenger.
- You reveal yourself to the client in other aspects and quietly deserve their love and recognition. We are talking about such things as: the information menu of the call center, the greeting of the employee, the quality of the manager's responses, the quality audio message(more than once we came across technical support who advised in the subway, you could literally hear how the cars were going :).
- Most clients will prefer to work with a company whose technical support will do everything for them. When the choice of contractors is huge, it makes no sense to cooperate with those who do not bother with modern, client-friendly communication methods.
Over the years of work, you can’t even imagine how much we communicated and communicate with the services technical support. All of them are very different and form a different impression in the client, who will not spend much time forming an opinion. He will simply go to another contractor who will serve him better, faster and more conveniently.
Dynamics of demand for callback services
Until the spring of 2014, there was little talk about callback services. Until CallBackHunter appeared with its promotions, cases, reviews of live customers. And today everyone knows about technology. Prices for services have risen, the first customer dissatisfaction has appeared. The callback service has firmly established itself on thousands of Runet sites.
As you can see, the demand for the service is growing rapidly and steadily. Request "back call" even more popular online.
List of popular callback services
On the wave of demand, many entrepreneurs began to create callback services, but we decided to consider the most popular ones. To write a review, we personally tested each service, paying attention to the percentage of dial-up, connection quality, behavioral settings, site interface, tariffs and other nuances.
Today in our lens are the following services:
Comparison of characteristics of callback services in tabular form
| Specifications | Callback hunter | Callbaska | LeadHacker | Perezvoni | Pozvonim | CallBackKiller | Red Connect | Stream wood | Uptocall |
|---|---|---|---|---|---|---|---|---|---|
| Dialer testing | |||||||||
| Percentage of successful connections | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% |
| Percentage of successful connections by extension number | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% |
| Answering machine audio quality | Good | Excellent | Good | Good | Good | Good | Excellent | Good | Excellent |
| When a call is received, the client sees on the screen | Operator number | Operator Number / Manager Number | Operator Number / Manager Number | Operator Number / Manager Number | Operator Number / Manager Number | Operator number | Manager number | Operator Number / Manager Number | |
| Actual call time | 8 seconds | 27 seconds | 20 seconds | 4 seconds | 10 to 20 seconds | 10 to 15 seconds | 30 seconds | 26 seconds | 15 seconds |
| Tariffs, rubles | |||||||||
| The cost of the cheapest fare | 1849 | 790 | 2990 | 1327 (minutes) 1770 (leads) |
Single tariff - 750 rubles per month + payment for calls (4 rubles for landline and 2 rubles for Sip-telephony) | 900 | 2000 | 360 | |
| The cost of the most expensive tariff | 4999 | 18990 | 24990 | 659070 (minutes) 358000 (leads) |
see above | see above | 25010 | 25500 | 6400 |
| Average cost of a minute of conversation at the cheapest rate | - | 60 | 19,9 | 20,5 | 4 rubles standard telephony, 2 rubles - Sip-telephony Not included in the monthly fee | - | 20 | 9 | |
| Average cost of a minute of conversation at the most expensive tariff | - | - | 15,6 | 20,4 | see above | see above | - | 17 | 5,3 |
| Average cost of one call at the cheapest rate | 6,60 | - | - | 118 | - | - | 60 | - | - |
| Average cost of one call at the most expensive tariff | 6,67 | 37,98 | - | 69 | - | - | 41 | - | - |
| SMS payment | Free | SMS not included | Free | Free | Free | Free | SMS not included | 1.5 rubles per SMS | SMS not included |
| Time limit | Month | Month | Month | Without Borders | Month | Month | Month - for the cheapest; For the rest - no restrictions | Month | Month |
| Usability | |||||||||
| Smartphone support | + | + | + | + | + | + | + | + | + |
| Ease of use on a smartphone | Comfortable | Comfortable | Comfortable | Comfortable | Comfortable | Comfortable | Comfortable | Comfortable | Comfortable |
| SMS with missed call number and site name | + | - | + | + | + | + | - | + | - |
| Own application | + | - | - | - | - | - | - | + | - |
| Available functions | |||||||||
| Call recording | + | + | + | + | + | + | + | + | + |
| Listening to calls in your personal account | + | + | + | + | + | + | + | + | + |
| Ability to work with additional number operator | + | + | + | + | + | + | + | + | + |
| Selecting a dialing option | + | + | + | + | + | + | - | + | + |
| Setting "lines" | + | + | + | + | + | + | + | - | + |
| Geolocation | + | + | + | + | + | + | + | + | + |
| Geotargeting (selection of the region for display) | + | + | + | + | - | + | + | + | + |
| Black list of numbers | + | - | + | + | + | - | - | - | |
| IP Blacklist | + | + | In all tariffs except Bronze | + | + | + | - | - | + |
| Restriction of output by addresses | + | + | + | + | + | + | - | - | + |
| Limit output by labels | + | + | + | - | + | + | - | - | + |
| SMS alert | + | - | + | + | + | + | - | + | - |
| Email notification | + | + | + | + | + | + | + | + | + |
| Limit on the number of sites | Absent | Absent | Available in all plans except Platinum | Without Borders | + | Absent | Absent | Absent | Absent |
| Number limit | Absent | Absent | Absent | Without Borders | Up to 15 | Absent | Absent | Absent | up to 20 |
| Design | |||||||||
| 2 | 15 | Infinite quantity | 10 | Infinite quantity | Infinite quantity | Infinite quantity | Infinite quantity | Infinite quantity | |
| 2 | 2 | 1 | 1 | 2 | 2 | 1 | |||
| Correction of inscriptions | - | + | + | + | + | + | + | + | + |
| Ability to make your own button | + | - | - | + | - | - | - | - | - |
| Widget for mobile devices | + | + | - | + | + | + | + | + | + |
| Display algorithms | |||||||||
| Show after X seconds | + | + | + | + | + | + | + | + | + |
| Display when user is idle | + | + | + | - | + | + | + | + | + |
| Display after viewing X pages | + | + | + | - | - | - | + | - | + |
| Limitation on impressions to one user | - | + | + | + | + | + | + | - | + |
| Impression after X visits | + | + | + | - | - | - | - | - | + |
| Displayed when trying to leave the site | + | + | + | + | + | + | + | + | + |
| Test period | |||||||||
| minutes for the test | Not limited | 30 minutes | 25 minutes | 20 minutes | 50 minutes | 3 minutes | 30 minutes | 20 minutes | 20 minutes |
| Calls for a test | Not limited | Not limited | Not limited | Not limited | Not limited | Not limited | Not limited | Not limited | Not limited |
| Time for a test | 7 days | 30 days | 14 days | Not limited | 7 days | Not limited | Not limited | 14 days | 30 days |
| Functionality | Complete | Complete | Not complete | Complete | Complete | Complete | Complete | Complete | Not complete |
RedConnect and Streamwood have the most disadvantages in terms of functionality and display algorithms, because such ratings for functionality and display algorithms:
Overview of the design component of callback services
As they say, they are greeted by clothes. We decided to analyze the “clothes” of services. Which service designers have done a good job, and who needs more work?
callbackhunter
An absolute plus is that the site looks modern. Minus - black. After a while, the eyes begin to tire. A huge difference between CallBackHunter and other services is its 100% openness. Feeds from the social networks VKontakte and Facebook are displayed on the main page. This is rare in RuNet. Everything suggests that Callbackhunter is not afraid of negative reviews and strives for excellence..
callback killer
The site design leaves much to be desired. Almost all information is displayed on the main page. On the one hand, after reading the entire page, you will learn almost everything about the service. On the other hand, reading is not very convenient due to the large font and one background. Confuses a lot of calls to register in the service. However, in general, the site is not bad. In the reviews section, you will see feeds from social networks VKontakte and Facebook.
Callbaska
Plus design - a sense of humor and an original approach. I was also pleased that all the information is compactly displayed on the main page. Liked the light color. The downside is that not everyone will appreciate a sense of humor and want to trust a company that feels more fun than proud of the product.
Leadhacker
Again a modern transparent design. Again black. Despite these two similarities, CallBackHunter and LeadHacker look very different. A big plus is that you can immediately see successful cases. In general, the site is excellent: informative, fashionable, convenient.
perezvoni.com
Website from nice design. Nothing new, but nothing repulsive either. You can look at the history of the company in several companies, but it is not very informative. The information is divided into understandable, convenient sections. The website lacks a reviews section.
Pozvonim.com
Most informative site. On home page clearly describes the benefits of using the service, key features, nuances of the free version, principles of operation, reviews. Thanks to the light background, the site is easy to work with. However, there is a moment that makes it difficult to perceive information - large infographics.
streamwood
Design Streamwood pleased with its convenience. Everything looks good, compact, clear. At the bottom of the page there are contacts of people who can ask a question about the service. But from the point of view of modernity and ergonomics, everything is sad. Too much and looks outdated.
redconnect
The most pleasing design. Clean graphics + color accents did their job. RedConnect immediately announces its main advantage - CoBrowse technology. The information is convenient and clear.
UpToCall
Very good site. An original approach to design. Great graphics. The information is presented conveniently. You can read the reviews right away. If I could see the tape here social networks, then the site would not have a price.
The best in this paragraph in our opinion are CallBackHunter , Uptocall ; the worst is Streamwood.
Widget design
| Design | CallBack-Hunter | Callbaska | LeadHacker | Perezvoni | Pozvonim | CallBackKiller | Red Connect | Stream wood | Uptocall |
|---|---|---|---|---|---|---|---|---|---|
| Widget icon color scheme | 2 | 15 | Infinite quantity | 10 | Infinite quantity | Infinite quantity | Infinite quantity | Infinite quantity | Infinite quantity |
| Number of button options | 2 | 2 | 1 | 1 | 2 | 2 | 2 (seven subspecies) | 1 | 2 (standard widget and side panel) |
| Correction of inscriptions | - | + | + | + | + | + | + | + | + |
Not only settings determine the appearance of the service. What is important is the “base” from which you start. Here's what we think about it.
The CallBackHunter widget seemed to us the most attractive widget. Another huge plus is the choice between just a widget and a panel.
Test period
| Specifications | CallBack-Hunter | Callbaska | LeadHacker | Perezvoni | Pozvonim | CallBackKiller | Red Connect | Stream wood | Uptocall |
|---|---|---|---|---|---|---|---|---|---|
| minutes for the test | Not limited | 30 minutes | 25 minutes | 20 minutes | 50 minutes | 3 minutes | 30 minutes | 20 minutes | 20 minutes |
| Calls for a test | Not limited | Not limited | Not limited | Not limited | Not limited | Not limited | Not limited | Not limited | Not limited |
| Time for a test | 7 days | 30 days | 14 days | Not limited | 7 days | Not limited | Not limited | 14 days | 30 days |
| Functionality | Complete | Complete | Not complete | Complete | Complete | Complete | Complete | Complete | Not complete |
Comparison of prices for callback services
Companies offering per-minute billing are Uptocall, LeadHacker, RedConnect, Streamwood, Pozvonim.
Callbaska, Perezvoni offers both billing options.
Payment per average minute Uptocall has the most low, Callbaska has the most high.
Separately, it is worth mentioning the Pozvonim service. They offer original way billing - payment for functionality + payment for the cost of calls upon use (4 rubles per minute - standard telephony; 2 rubles per minute - sip-telephony). If the total number of conversations with customers is 150 minutes, then Pozvonim is more profitable than Uptocall only taking into account the discount that is given to customers who paid for 12 months. If the number of calls is 2, 3, 4 times more, then Pozvonim is much more profitable even without a discount. For example, the Uptocall Premium tariff is 800 minutes, 4500 rubles. Pozvonim 800 minutes will cost you without a discount - 3950 rubles. Monthly savings will be 550 rubles.
CallBackKiller is the twin of Pozvonim in terms of tariffs.
Pay per customer at
The comparison was made the classic way- by the number of pluses and minuses. I did not evaluate only the cost - because. this parameter is very subjective - a cheap service may turn out to be useless to anyone, while the most expensive one will work off every penny invested. So let everyone decide for themselves.
So. Having broken all conceivable and inconceivable patterns, I will start immediately from the first place.
Both the problem and the benefit of this option is that the “button to site” is affected by the .CSS of the page, and therefore for correct display The text in a button sometimes needs to be wrapped in a custom style.
The third option is just POP-UP, disabled by default. His settings are more modest - you can only configure the inscription and the issuance delay time. And the window itself looks unattractive. But they are extremely convenient to use from the smartphone screen.
Of the minuses, it is additionally worth noting the extremely meager “freeloader package” - only 5 connections are given during registration. Test and set up behavioral factors widget in this case seems unlikely.
I really liked the point “Catch the slow-witted” here - just the height of respect for the visitors of your site.
In addition to the main functionality (such as recording calls and sending leads to email and phone), Rocket Callback has several useful options. For example - just like in Callback Hunter, visitors who ordered a call through Rocket Callback can receive SMS with the name of the manager. Another plus is that you can set the widget call to your button.
But, alas, there are more cons.
First, there is no number substitution. Neither on the client side, nor on the operator side.
Secondly, protection against those who want to destroy your budget for calls by phones like 8-999-2222222 does not work. It's good that at least there is a ban on IP and phone number.
Thirdly, the call from the visitor again did not come to my work number with an extension. The recording of the call showed that the visitor got through, only the girl from the reception answered him, the connection with which goes after the standard voice menu.
Fourthly, the visitor will again communicate with emptiness if the operator does not pick up the phone.
Fine-tuning the design and changing the inscriptions is also not about Rocket Callback.
To top it all off, in the letter about the call that took place, the link to listen to the recording in the personal account was crookedly indicated - I just got to a blank page.
To test the service, they now give only 7 minutes, although back in March they gave 20. Yes, and SMS from the service switched from Cyrillic to transliteration. Apparently, the office has to tie their belts tighter.
When paying for the service, there are no discounts for bulk purchases of billed minutes. It's simple - every 50 minutes of communication with customers costs $ 7. There are simply no other fees. Thus, we get the cost of one average three-minute conversation in the region of 22.5 rubles at the rate at the time of writing the review. And now this is already interesting, because. this is the lowest contact price!
The subsequent tested services are too far away from the leaders. And so that “sheets” do not work out - their description is in spoilers.
4th place - 2Calls
The main disadvantage of the service is that there is no way to completely disable POP-UP, except to set an ultra-high delay time. The problem here is not only that it can infuriate the visitor, but also in the rules of placement advertising materials in various systems. For example, Yandex.Direct and Yandex.Market mercilessly throw out sites that have POP-UP, which opens without the knowledge and desire of the visitor. Such cases are still rare, because moderators do not always have time to wait for a pop-up window, but nevertheless, they take place.
A less critical minus is that it is impossible to listen to the call recording in your personal account, the file has to be downloaded every time.
I also didn’t like the fact that after entering the phone number in POP-UP, the “countdown” does not work, and there is immediately a barely noticeable form of notifying the site owner about a call that did not make it in the allotted time. This is at first embarrassing until the declared seconds have passed, and then annoying, because nothing happens when you click on it.
The phrase “Tell your friends about us” on POP-UP is also noteworthy, with social network buttons below it. I, a naive soul, believed that an enthusiastic callback site visitor “likes” an online store that made him happy quality service. But no - 2Calls advertises itself in this way! And on the page of the person who liked it, a link to the service website appears. From the side of 2Calls, this is not very nice in relation to their customers.
On mobile devices it is inconvenient to click on the widget call button - it does not scale depending on the screen size, but remains small. Getting into it is sometimes difficult, especially on the go. But the window that opens after clicking looks cool and convenient. If not for one "but" - for some reason, the developers considered that the number mobile phone should start with “+1…”, not “+7…”
The 2Calls mobile widget looks good, but there is a problem with entering the number.
It turns out that in the cheapest tariff the cost of one conversation will be around 56 rubles, and in the most profitable one - 34.
the main problem again linked to the period of use of the tariff. The remaining minutes will burn out by the end of the month.
It is worth paying attention to the fact that SMS sent to the user and the owner of the site must be paid at the rate of 10 SMS - 1 minute.
In addition, minutes are deducted for any call, even if they lasted just a couple of seconds. In light of this, the ban option can be extremely useful if someone suddenly decides to spoil your budget - 2Calls also does not have protection against a fool of dialing numbers like +7-999-222-22-22.
5th-6th place - Chaser
POP-UP Chaser.
Personally, I got the impression that HookMyVisit was made "on the knee". This feeling evokes both the site and Personal Area, and the widget itself. But this, of course, is just my personal impression.
For some unknown reason, when the site loads, the widget button appears and immediately disappears. And you can see it again only if you scroll down the page. Moreover, if you first scroll the page, and then return to the top again, the widget disappears again. Why was it necessary? What if I have a “short” site that manages to do without scrolling? Or a horizontal slider?
The worst thing is that the day I put the HookMyVisit code on my site - I couldn't test the service! For all attempts to order a callback, I saw only a report reaching zero. The call did not go away either to me or to the “client”. And even SMS-ki or e-mail with the data of the visitor was not.
The next day the widget worked as if nothing had happened. I didn’t touch anything in the settings, and therefore it still remains a mystery to me what it was - after all, I got through to the HookMyVisit office that day without any problems, just through their widget on the site.
Price is interesting. It was quite difficult to understand the pricing on the site itself, especially since no other service offers such pricing. Therefore, I had to seek help from the manager of this service, who, in a somewhat grotesque form, explained all the features.
Tariffs HookMyVisit - the original tariffing depending on the site traffic.
Indeed, the package depends on the number of visitors to the site per month and per day. Really original idea. But, unfortunately, it is not possible to directly compare the cost of one client with competitors, since the number of calls will also depend heavily on the subject of the site.
But, nevertheless, "let's count, dear moles." At least on the example of one of the sites that I run. Attendance is about 3.5-4 thousand people per day. They receive about 25-30 calls per day through a call back, which is close to the information indicated on the HookMyVisit website. 20 working days a month with 30 calls - a total of 600. In this case, an average conversation through HookMyVisit will cost 165 rubles. At lower tariffs, the situation is even worse: about 250 rubles per call! Excessively expensive. And this despite the fact that the functionality is very much inferior to competitors, and on mobile devices HookMyVisit is not displayed at all.
8th place - Clientcaller
Considering the average call duration of 3 minutes, we get that a call to Clientcaller will cost from 28.6 to 36.6 rubles. But do you need such a call back even for such money? Despite the fact that there is no "fool protection", no blacklist!
Conclusion
As I expected, I failed to find the perfect callback service. Of course, they all do an excellent job with the main task - they connect the operator and the client in 20-30 seconds (instead of 2-3 hours, as it was before).But the devil, as always, is in the details. All have their pros and cons. Someone impresses with its uniqueness and performance (RedConnect), someone with functionality and general coolness (Callback Hunter), and someone low prices(Rocket Callback).
We, as a result, settled on RedConnect e as the "golden mean". Yes, the service is not without flaws - the lack of customization of behavioral factors and geotargeting upsets. Although geotargeting, as I understood from communication with the manager, will be filed in a month or two. But the number of pros, the shared browser, and the "average for the hospital" price make this service more attractive than all the others, besides - RedConnect
