Bonus program “family team” from RosNeft. Rosneft bonus card “Family Team”

Thanks to the Family Team program, refueling will become much more profitable! Points are awarded for purchasing fuel, services, and goods at RosNeft gas stations. Points are awarded on special cards.

Subsequently, points can be spent to pay for any purchase at RosNeft gas stations and TNK gas stations: be it fuel, other goods or any kind of service. In addition, the accumulated points will allow you to get a discount of up to 100% in partner stores bonus program"family team" Getting a bonus card is very simple: you can apply for it and pick it up completely free of charge at any of the RosNeft or TNK gas stations by filling out a form. It is not necessary to disclose your passport information; the information in the application form is of a general nature. You will be asked to leave contact number phone number and your address Email- once a month you will receive a notification about new products among partner stores and the conditions of the latest promotions.

Cards of the Family Team bonus program are decorated with images of polar bears. Such drawings were chosen for a reason: RosNeft is implementing a charity program for the breeding and protection of rare species of Arctic animals listed in the Red Book. Among these animals are the beloved polar Arctic bears, who now literally have to survive. That is why such a symbol was chosen to decorate the cards of the “Family Team” loyalty program.

If you decide to become a member of the bonus program, then you receive a set of cards:

• main card.
• an envelope with a PIN code for it.
• two additional cards that are an attachment to the main card: the accumulated points for each card will be summed up in a common bonus account. That’s why our program is called “Family Team”! Additional cards you can gift to your family members or close friends.
• instructions with a list of the promotion's partner stores and addresses of our gas stations.

ATTENTION! Upon receipt, you will be asked a question: do you want to receive the kit with or without a Bank card? Bank card. Set without A bank prepaid card will allow you to use all three cards ONLY to accumulate and use points at a network of gas stations and in the Promotion’s partner stores. If you opt for a package with a Bank card, then in return you will receive even more beneficial benefits that will save your time and money.

The main card owned by you is a Bank Prepaid Card international system MasterCard. What does a card from RosNeft give? You can transfer cash to it, pay for purchases with it, use online banking using your card, and much more! This is a full-fledged Bank debit card - so don't lose it - and it will become your reliable companion and help save a lot of time and effort. The validity period of your card as a payment unit is 5 years from the date of issue. Exact time you can see the termination on the front back of the card. BUT as a discount card, it will stay with you forever. It will be possible to continue to use this particular card for charging and debiting bonus points. Loyalty cards do not expire. Remember: your loyalty card belongs to you, and only you! You cannot transfer it for use to another citizen, no matter who he is. You can find out all the settings related to the card, RosNeft card bonuses, gift catalog 2016, and also find out the points in your personal account. This service is free, as is the annual card maintenance.

Methods for activating your main card to pay for purchases with points:

• Send the unique number of your loyalty card via SMS to short number 7588. After this action, within five minutes you will receive a notification in a response message that the activation was successful.
• Login to your Personal Area on the website www.komandacard.ru, and by typing the card number in the pop-up window, activate it.
• Dial the toll-free hotline number 8-800-775-75-88, and with the help of the operator, activate the card. After completing the procedure, within five minutes you will receive an SMS message with a report of successful activation.

Is it possible to withdraw cash from a prepaid Bank loyalty card?

Yes of course. Can you do it. But there is a limit on cash withdrawals from ATMs, 5 thousand rubles per day, and 40 thousand rubles per month. Be careful: when withdrawing cash from the card, a commission may also be charged.

In case the card is lost or damaged by any of mechanical methods (cut, burned, flooded), then you should call the toll-free hotline 8-800-775-75-88, notify the operator that the card should be blocked. Next, you can go to any RosNeft or TNK gas station, and you will quickly, within ten minutes, be restored access and issued a new card with your previously used data, and of course, with the points already accumulated. If additional cards (the same ones that were given to you when you received the main card) are lost or damaged, they can be restored in exactly the same way as the main card. Replacing a card is an ordinary case; there is no need to panic or be upset; customers restore hundreds of cards every day.

The card will be restored completely free of charge in any case: even if you lose it for the fifth time. The company always meets halfway requirements for its customers and takes into account a variety of life circumstances!

According to the official resource komandacard.ru, there are 4 ways to activate the Rosneft Family Team card to be able to pay with points:

• sending SMS,
• registration on the official website,
• registration in the mobile application,
• call the customer support center.

Where is the Family Team card number located?

For all the presented methods, you only need the main bonus card and its number with reverse side under the barcode.

The main card with the inscription FAMILY TEAM, a chip and an eighteen-digit number on the front side looks like this:

The reverse side (marked in red where the card number is) looks like this:

Important note: To earn points, the card is activated immediately upon receipt. To be able to use accumulated points, you must activate the card. Activation for the ability to write off bonuses will take place automatically after registration in the program. You can register in two ways: on the official website or through the application.

How to activate the “Family Team” card via SMS

This activation method is very simple and fast. Suitable for those who do not have Internet access on their phone or do not have a computer with Internet access at hand.

Just send a text SMS message with the main card number (It is located under the barcode on back side) for short mobile number: 75-88 .

After sending the SMS, you will receive a response message indicating the successful activation of the card.

Before sending SMS Carefully check the card number with the entered message.

In SMS text you can only dial a number, without extra characters and spaces.

If you make a mistake when typing, activation will not work and you will have to resend the message.

How to activate the Rosneft “Family Team” card on the website komandacard.ru

This activation method involves registering in your personal account on the official website of the program komandacard.ru. Let's look at this method step by step.

Step 1. Go to the website komandacard.ru and go to the “Registration” page https://komandacard.ru/register

Step 2. Carefully fill out the registration form:

1. 16-digit main card number (located on the back side under the barcode). ATTENTION! 6 digits at the beginning: 700599 does not need to be entered.
2. Phone number without 8 and +7.
3. Create a password and enter it twice.
4. Check the box “By clicking the “Next” button, I accept the Terms of Participation in the Program and express my consent to the processing of my personal data.”

Step 4. If you provided the correct information, you will receive an SMS with a code to confirm your registration to the entered phone number.

Step 5. Enter this code in the appropriate field, after which you will be successfully registered and your card will be activated.

Activation of the Rosneft card in the application

Using the Rosneft gas station mobile phone application, you can register in the program and activate your card. To do this you need:

Step 1. Download the application. Depending on the brand of your phone for iOS or Android:

Step 2: Open the app and select your country.

Step 3. Go to the "Family Team" section

Step 4. Click the “Register” button (Don’t be alarmed if it seems to you that it is not active - it is working).

Step 5. Read the program rules and click Next and Accept (If you agree with all the terms).

Step 6. On the page that opens, enter the main card number, without the first digits: 7005991 and your mobile phone number.

Step 7. After entering the data, check that it is filled out correctly and click the “Next” button. After that on specified number mobile phone you will receive an SMS message with a registration confirmation code. You will need to enter this code on the next page.

Enter your card details and mobile phone number correctly. Otherwise, you will not activate the card or the SMS will be sent to another phone number.

If you do everything correctly, your main loyalty card will be successfully activated for the ability to pay with points and you will receive an SMS about successful activation.

Card activation using a contact center operator

To register in the loyalty program and activate the card for the ability to write off points, use the help of a contact center operator. This method is suitable for those who have the opportunity to call the hotline. To do this you need:

Step 1: Call the phone number 8-800-775-75-88 (In Russia the call is free).

Step 2. Tell the operator your main card number (on the back under the barcode) and your mobile phone number.

Step 3. After this, you will receive an SMS message with a registration confirmation code to the specified phone number. Tell the specialist this code.

Step 4. The operator will carry out the procedure for registering and activating your card. And you will receive an SMS message about successful activation.

So, we examined in detail all 4 activation methods. If you have any questions, you can ask them in the comments on this page.

Activation of additional “Family Team” cards

Once registered, your primary card is automatically active for points redemption, but additional cards are not activated by default.

On komandacard.ru you can enable them to write off points. To do this you need to follow 4 simple steps:

1. Go to the website komandacard.ru.
2. Go to the "My cards" section. The link is on the left side of the menu.
3. In the window that opens, click the “Activate for write-off” switch to the on position.

Video instruction

The Family Team card allows you to receive bonuses for purchasing gasoline or diesel fuel, for purchases in stores and cafes at Rosneft and TNK gas stations. In order to receive maximum benefit and pay with bonuses, you must activate the card in your personal account.

But unfortunately, there are no clear clear instructions what needs to be done for this. Below are several instructions for activating a set of Rosneft Family Team cards, as well as general information according to the bonus program.

If you want to not only accumulate bonuses, but also spend them on fuel and purchases, you should activate the card using any in an accessible way. In order to complete this procedure, you must have an active mobile phone number and know the number of the main card indicated on its back.

3 ways to activate the card Family team: Internet, SMS, contact center

There are four ways to make the card active and write off points to pay for fuel or other goods:

• if you have access to the Internet, use the site Komandarkard.ru;
• from a mobile device - through the application;
• if there is no Internet access, you can activate the card via SMS or by calling the Rosneft contact center.

Activation of the Rosneft card via the Internet at Komandacard.ru

Go to the website komandacard.ru and click on the button to enter your personal account.

A new window will open in which you need to fill in all the fields:

1. Card number indicated on the back.

1. Ten digits of a mobile phone.
2. Create and enter a password.
3. Confirm that you have entered the correct password in the field below.
4. Read the terms of participation in the bonus program and agree to them by checking the empty box.
5. Protect yourself from auto-filling forms by software robots.
6. Switch to next step registration.

A confirmation code will be sent via SMS to the phone number that was specified earlier. It must be entered on the website. After this, the card will be activated and you will have access to your personal account, where you can:

• check the number of points;
• carry out operations with additional cards - make them active for writing off bonuses or block them;
• view the history of deposits and expenses;
• find out current information about partners and promotions, change personal information about the card holder.

How to activate the Family Team card via SMS

In order to activate a fuel card using SMS, you only need a mobile phone:

• in the “To” line, indicate the short number 7588;
• in the “Message text” line, enter the main card number written on the back;
• In response, you will receive a notification about card activation.

Activation of a Rosneft loyalty card by calling from your phone

1. Dial 8-800-775-75-88.
2. Select item 1 in voice menu(“Obtaining information about the bonus card”).
3. After connecting to the operator, tell them that you want to activate the “Family Team” card.
4. Tell the employee the card number located on the back side and your mobile phone number.
5. A message will be sent to the provided number with a set of numbers to confirm activation.
6. Provide the code to the operator.
7. Card activation completed successfully.

How to activate the Family Team card through the application

To activate the card using the application, you must install it on your mobile device and follow the instructions below. You can download the Rosneft application on your smartphone by clicking on the links below.

Or directly from PlayMarket or AppStore, where you need to enter “Rosneft gas station” in the search bar.

On the page that opens, select “Install”. After installation, launch the application.

Enter the card number on the back side manually or scan it.

Enter your phone number and click “Next”, then read the terms of the program and confirm your agreement.

An SMS with a registration confirmation code will be sent to the specified number, which must be entered in the field. After this, the cards from the Family Team set will be activated. Now you can use your personal account using the application in any convenient place.

Please note that the capabilities of your personal account in the application are still somewhat less than on the website. Some functions will not be available, for example, changing personal data.

Activation of additional bonus cards Rosneft

The program participant receives additional loyalty cards along with the main one. You can give them to relatives, friends and acquaintances. With additional cards you can earn more bonus points. Activation of additional cards for writing off bonuses is carried out in your personal account on the website.

• Log in to your personal account on the program website.
• Enter the menu.
• Select the section for working with cards.
• Move the slider to the right to make the card active for debiting bonuses.

Please note that it is in this section of the menu that you can block cards if they are lost.

Video instructions for activating the Rosneft and TNK cards to write off points

Be careful when entering data on the website, in the application or when communicating it to the operator contact center. An error entered into the database may make it impossible to further activate the card.

None of us wants to pay twice, and especially no one wants to pay for anything, and especially for a quietly imposed “for nothing.” When using his mobile phone, a person quite reasonably expects that the money spent on communication services will be spent only on what he himself has done:

• to his calls
• his SMS,
• its Internet traffic.

If it happened that money began to be debited from the account regularly, daily and in equal amounts, and the owner of the phone, it would seem, did nothing specifically for this, most likely a paid mobile subscription was issued to his number - read what this is below

Its essence is that the user cellular communication one way or another agreed to receive regular information on on a paid basis, for example, you received an SMS on your phone from the above number with the text: “send SMS...”. At the same time, such information as: what kind of service, what kind of subscription, what kind of website, the cost of the subscription, how to delete a subscription or how to disable it, is often not directly shown.

Someone, a partner of your operator, called a content provider in professional slang, supplies you with content for a fee:

• provides information
• provides a service by providing access to an online game, website, program, etc.

The operator finds himself on the sidelines, as he publicly warns on his website that yes, there is paid content that it is provided by third parties to which the operator itself has no relation.

No, except that he debits money from the subscriber’s account and he also provides the short number to the content provider.

Short four-digit number 7588 in most cases mobile operator(Megafon, MTS, Beeline, Tele2) rents out, receiving a fee for it, and, as a rule, a percentage of the amounts paid by the owner of the phone in favor of the provider.

SMS to short number 7588

A little apart from paid subscriptions There is another way to take money from the population - SMS from short numbers. The nature of the relationship in the triangle user-operator-service provider remains the same, only the amount will be debited from the subscriber one-time in response to an action proposed in such an SMS, for example, participation in events such as: a quiz, survey, social study, game, etc. . P.

Who gets your money

So, it is clear that the user is the loser. In this case, where does the river of benefit flow, i.e. User money? - V general outline said above. And this, of course, is a simplification that there are only two beneficiaries; in fact, the schemes are many times more complex.

They contain so-called aggregators - wholesale purchasers of short numbers and holders of mutual settlement schemes with telecom operators. The already mentioned content providers are grouped around the aggregators, who own sites where the sale of services is organized and partners who collect and provide the entire scheme with traffic. The setup of this entire cycle of withdrawing subscriber money is being adjusted in such a way that telecom operators, as the last link to the user and payer, remain not guilty from the point of view of the law in most cases when claims are made.

legislation

Is there any basis for such claims, strictly speaking? After all, at some point the user voluntarily performed some action that ensured his place as a victim in the chain (relative to the short number 7588). This is precisely the position that telecom operators adhere to when a subscriber, outraged by the loss of money, begins to search for the truth.

The answer is yes, there is

And this is called the federal law of July 23, 2013 N 229-FZ “On Amendments to the Federal Law “On Communications”.

In it, Article 2 of the Basic Law is supplemented with subclause 34.1, which defines what “content services” are.

The legislator made this definition as general as possible, practically fitting into it everything that is not the actual connection. Those. if the user using the phone and through the telecom operator’s channels receives, quote,

...reference, entertainment and (or) other additionally paid information...", gets the opportunity "... to participate in voting, games, competitions and similar events...,

Then he, the user, receives a content service. And it, in turn, being provided with the participation of third parties, falls under the addition of paragraph 5 of Article 44 of the Federal Law “On Communications”, which prescribes a mechanism for protecting the consumer by:

• firstly, the possibility of creating, at his request, a separate account to pay only for content services;
• secondly, the requirement to obtain explicit consent to receive such services;
• thirdly, about comprehensive information, including prices and names of suppliers, about these services before obtaining consent.

Another addition, established by 229-FZ, to paragraph 5 of Article 54 of the Basic Law, states that services provided in violation of any of the above are not subject to payment. And finally, Article 68 of the main communications law is supplemented by paragraph 8, which directly indicates the operator’s responsibility for the implementation of Article 44 (see above).

Let's summarize legislative information, projecting the rights and responsibilities spelled out in it onto the practical side of life.

If the user consciously wants to become a consumer of content services, then you can secure your account for paying for communications by declaring your intention to open a separate content account to cover the costs of mobile subscriptions and SMS from short numbers. If it is exhausted, funds intended for regular conversations and SMS will not be affected.

For telecom operators Beeline and TELE2, this action is automated and is carried out by sending a USSD request, *110*5062# and *160#, respectively. Sets of commands are also provided for replenishment and checking the balance.

Megafon and MTS require a personal appearance at the office and presentation of a passport, and one must understand that regardless of the method of expression of will, the very fact of opening an account confirms voluntary consent to receive content services, and strictly speaking makes it unnecessary to inform about the details (in including price) the same mobile subscription.

How to return money from number 7588

If it does happen that an inexplicable loss of money from a mobile account is discovered, you need to try to remember if you received any annoying SMS message from number 7588, for example, with an offer to find out the most accurate weather forecast or check your watch with the London Observatory?

Wasn't the answer "yes" sent to him?

Or maybe, in the heat of Internet surfing, a phone number was entered to obtain a registration code on some little-known but attractive resource?

Services for checking the availability of paid services on number 7588

In order not to speculate, you need to use the service (and every operator has one) to inform you about the availability paid services, linked to your number, including subscriptions to number 7588

The most informative is access through the web interface of your personal account, and in the absence of the Internet or the desire to use it, the good old USSD request will help.

Megafon - *583#, Beeline - *110*09#, MTS will inform you about this by command *111*919#, TELE2 - *189#

If the acquired knowledge shows that there are subscriptions, and money is quickly debited from the account because of this, you should not hesitate. Using the same tools, you need to disable the subscription, and the debiting of money will stop.

This is done using your personal account and services personal assistance, by calling the support service. The USSD commands specified here will also allow you to select the right command- “disable.”

Also, a quick cure for a paid subscription, when the user receives an SMS about activating this service, will be a response message consisting of the word stop (or STOP).

Refund of spent funds

Losing money on an unnecessary paid subscription, by accident, through negligence or ignorance, and even more so due to someone’s selfish intent, will certainly prompt the restoration of justice. I want to get back what I lost because of number 7588, but that’s the difficulty. As already mentioned, from the point of view of the operator, namely, we pay him, and it is to him we will go with a claim, the user himself, voluntarily, even if not consciously, but voluntarily committed actions that led to the activation of a paid subscription, and, as a result, to write off funds.

Therefore, they are unlikely to return the money voluntarily, without a fight. And in view of the fact that the burden of proving compliance or non-compliance with the same Federal Law No. 229 lies on the party making a claim for the loss incurred, you need to understand what can be stated as evidence. It is unlikely that any of us keep print screens of every manipulation with the phone, and it is unlikely that the warning about the paid service is difficult to read, because it is printed in gray font on even more gray background, will serve as a powerful argument.

What has been said, of course, does not mean that there is no need to try, it is absolutely necessary, and the Internet is replete with stories about successful disputes. Sometimes, in order to avoid image losses, in mass cases when the problem of paid subscriptions becomes public knowledge and is discussed on social networks, operators meet halfway and restore the status quo of the wallets of their subscribers who suffered from their ignorance and inattention.

Knowledge is never superfluous, this is an axiom, and with regards to safety own money including. Having an idea about the structure of paid subscriptions, including to the number 7588, about working for someone else’s benefit short SMS numbers, it’s easier to navigate, it’s easier to avoid mistakes, there’s a better chance of not regretting wasted money and time. We will be careful when pressing buttons, entering our data and phone numbers, and, for sure, several disappointments in life associated with mobile communications, it will be less.

The use of bonus cards when refueling a car at gas stations is quite justified. For those who travel to work and home every day by personal transport, the problem of fuel is always relevant. The car requires refueling constantly, and gasoline prices continue to rise. If you use a certain gas station, then bonuses of this enterprise will help reduce fuel costs. Like many other companies, Rosneft also has its own system cumulative bonuses. It is convenient because savings are checked via phone.

Registration of the card on the official website www.komandacard.ru

Activation of cards takes place in two stages. Additional cards are activated automatically. The cashier will do this when giving you a kit for participation in the bonus system. He will hold necessary manipulations, so you can start accumulating points right away. Next, you need to register your main card.

1. There is a “Login/Register” button in the upper right corner.
2. By clicking on it you will be taken to registration form https://komandacard.ru/register.
3. Enter your card number shown on the back, enter your mobile phone number and create a password.
4. Check the box to read the terms of the promotion and confirm that you are not a robot.
5. Click Next

After successfully filling out the required fields, you will have access to your personal account, which displays the full name of the participant who is the holder of the main card, the card number and contains a field with accrued points.

Card activation via SMS by phone

Fast and convenient way. Send an SMS with the number main map(it is located on the reverse side) to a short number 7588 and wait for a response about successful activation.

Call the hotline or mobile

This action is carried out via telephone at 88007757588. Call and tell our specialist the necessary data, then the operator will activate your card.
Using the mobile application "AZS-Rosneft". Download it, install and register. After these simple manipulations you will get access to the rest of the bonuses and detailed description ongoing actions.

How to get the “Family Team” bonus card?

As with other similar bonus systems, you can only get a card if you have already reached the age of majority and have Russian citizenship. To participate in the cumulative discount program, you will only need a passport; other documents do not serve as confirmation of your identity.

To take part in the bonus program, you need to contact a cashier or consultant at any gas station of the Rosneft or TNK network. There, our specialist will give you a standard form to fill out to obtain information about the action participant. Fill it out in legible handwriting to avoid confusion when entering information into the database. Be sure to include your contact phone number; messages about actions with the card and individual offers will be sent to it via SMS. All fields with a checkmark next to them are also required to be filled out.

After filling out the form, you will receive three copies of cards from our specialist. They are designed to be used by your family or friends. You keep one for yourself, and give the other two to your loved ones. It is noteworthy that they are all tied to a single personal account, which means that together you can accumulate three times more points than using just one card. However, it is worth considering that you can only spend bonuses from the main one on which the chip is located. The remaining cards are designed only to accumulate bonuses.

Set of cards for bonus program participants - 1 main and 2 additional

Participation in the bonus program is completely free; you do not need to pay either the cost of the kit or their annual maintenance.

How to use?

Each bonus program participant is assigned a unique an identification number. It is needed in order to be able to check the accumulation and write-off of points. If you want to receive bonuses, you need to present your card to the seller when making a purchase. If you do not have it with you, points will not be credited. Below we will look at how you can get bonuses:

1. When you fill up 2 full liters at a gas station at a time, you get 1 point;
2. When paying for gasoline and goods from specialized stores at gas stations, 1 point is added to the card for every 20 rubles of the amount spent (payment in cash or by bank card);
3. Additional bonuses can be earned by taking part in monthly promotions. Information about their implementation is sent to program participants at mobile phone and is posted on the official website.

1 point = 1 ruble

How to use and what to spend points on?

The bonuses received can be used to pay for purchases and gasoline at the entire network of Rosneft and TNK gas stations. You can pay for all purchases at once or pay partially in cash, paying the remaining funds with points. You can use the accrued points no earlier than 14 days from the date of enrollment.

The main card is a bank card payment system"MasterCard" or "MIR" either. You can store on it cash, pay for purchases, make transfers

Important! If you do not use points within 12 months, your bonuses may be canceled by the operator

and perform other actions inherent debit cards. However, accumulated points can only be used to make payments to Rosneft and TNK. They cannot be converted into cash equivalent.

Checking the balance of savings on the card is carried out in several ways:

• with help mobile application on a smartphone;
• by calling the hotline;
• on the official website in your personal account;
• on cash receipt after making payment for purchases.

If you participate in the Rosneft loyalty program “Family Team”, share your impressions in the comments or ask questions.

Good luck on the roads!