Sometimes, after buying or renting a Bluetooth earpiece, customers call our online store and say that the earpiece has stopped working. But for the most part, the wording is applicable: “I can't connect. If the same situation happened to you, do not panic. There are a number of nuances that you need to know and take into account when using a bluetooth earphone. Factors due to which you may think that the device does not work may be: clogging of the speaker output with earwax, incorrect connection of the Bluetooth headset of the micro-earpiece, incorrect placement of the earphone capsule in the ear, incorrect placement of the headset on the body, incorrect phone settings or incorrect placement of the element nutrition. Let's consider each situation separately and understand how to act in this or that case.
Earwax clogging of the Bluetooth speaker output of the earpiece
There are situations when a person has connected and put on the headset correctly, but you still cannot hear anything in the Bluetooth earpiece. Most likely, the matter is not in the Bluetooth headset of the micro-earpiece. Most likely, due to non-compliance with the rules of hygiene, the speaker output is clogged with earwax. To date, there are already developments (for example, the company "Microtone"), which do not allow ear wax to clog speaker bluetooth micro-earphone: for an 11-mm earphone, the technology of "open sound labyrinth", for 6 and 9-mm earphones, the technology of a "closed sound labyrinth" (more about the types of micro-headphones). If you have an older earpiece that uses a felt filter to keep out speaker contamination, you will need to remove it and replace it with a new one. This is done with the help of available tools, for example, a needle for removing the battery.
You need:
1. Use a needle to remove the contaminated filter from the Bluetooth earpiece
2. Check availability earwax in or near dynamics
3. In case of dirt, carefully clean the speaker and the area around it, so as not to damage the speaker itself.
4. Replace the old with a new felt filter
5. Connect bluetooth headset earphone and check how it works
Incorrect battery placement
As you already know, the earbud will not work without a battery. All Microtone bluetooth earphones use Camelion LR 521 batteries. Some 6 mm old-style earphones use 337 (SR416SW) batteries. And sometimes people are faced with the problem of incorrect placement of this battery in the earphone. Even from the course of school physics, we remember that you always need to observe the polarity of the battery (+/-). Accordingly, if you confuse the sides, then the earphone will not work ( detailed description micro headphones can be viewed). Correct battery placement:
For an 11 mm earpiece "+" outward, "-" inward, toward the speaker
For a 9 mm micro-earpiece "-" outward, + inward, to the earphone
For a 6 mm micro-earpiece "-" outward, "+" inward, to the earphone
An indication that the earphone is working is a slight noise that comes from the speaker after you insert the battery into the earphone connector. Based on this, we can say that the earpiece is in good working order and the problem is not at all in its performance.
Incorrect placement of the bluetooth headset on the body
In the catalog of the manufacturer's website microtone.com.ua there are 7 types of wireless bluetooth headsets for a micro-earphone. Three of them must be worn around your neck (Plantronics, Nokia, Plantronics MIC), since the loop that you put on your neck is an antenna that transmits the signal from the bluetooth headset to the earpiece. There are often times when a person has plugged in a headset but forgot to put it around his neck. Accordingly, in this case, he will not hear the interlocutor. Watch headset, like regular watch puts on the arm. The range of signal transmission of the Watch headset is approximately 20-40 cm. And, accordingly, without bringing your hand to your ear with the earpiece, you will not be able to hear anything either. Accordingly, you need to carefully familiarize yourself with the operating features of the bluetooth earphone headset and always place it correctly on your body.
Incorrect connection of the headset bluetooth earphone
When pairing with a headset for the first time, you need to find it in the list of active bluetooth devices and connect it to the phone. Since the headsets have the same name (PLT_MLXX, Nokia BH-108 or PLT_M20), you can simply confuse your device with the one you connected earlier. In this case, cancel pairing, delete all connected devices from the phone memory and start searching again. Now you will definitely connect your headset. Some phones suggest renaming the headset because the name has already been saved in the phone's memory.
Exposing the wrong phone settings
In this case, everything depends on the phone model. For some models, for example, for the iPhone, the sound, by default, may be transmitted not to the bluetooth headset of the micro-earpiece, but to the phone's speaker. To fix this, in the call menu, you need to change the sound source to the bluetooth headset of the micro-earphone. Below is an example for iPhone how to do it:
Similarly, this can be done, if necessary, in the call menu of any other brand of phone.
Incorrect placement of the earpiece bluetooth capsule in the ear
It is very important to place the bluetooth earpiece correctly in your ear. The earpiece speaker has a small diameter and narrow directivity. We recommend placing it in your ear exactly parallel to the ground. Because if you put it at the wrong angle, you can push the speaker output against the wall of the ear canal and partially or completely stop hearing your interlocutor. In order to correctly put the bluetooth micro-earphone in your ear, you can call your assistant before the exam and, at the time of your communication, align the earphone in your ear so that the sound volume is maximum.
1. Falling from a height of more than 1m can disable it.
2. The earpiece must not be pressed or squeezed
3. Ingress of moisture
4. After use, do not leave the battery in the earpiece, as this may cause oxidation of the contacts.
5. Do not bend the loop of the Bluetooth headset of the micro-earphone at an acute angle, as you can break the inductive winding of the wires.
If you follow everyone the above tips, then you are unlikely to have any difficulties when using wireless bluetooth earphone. For our part, we wish you only successful use of the device and are always ready to help you. If you cannot solve the problem on your own, please contact us.
V in this case the brand of the headset or phone is not important. Standard Bluetooth communication is universal and if there are problems with the visibility of devices, there can be only three reasons for the problems.
Bluetooth is not enabled in the phone / tablet
This is the first thing to check in such a situation. Go to the phone settings and make sure that Bluetooth is activated and the device visibility time is set correctly.
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Visibility time is set at additional settings... V selected models phones they are called "Device visibility time", and somewhere "Detection timeout". It is best to check the Do not use timeout option. If after changing the settings, the bluetooth headset still does not connect, check two more options.
Headset is not turned on or is out of power
In some headsets, the power button must be held for at least five seconds to start the working mode. When the device is working, the indicator light will flash. After that, nothing needs to be done. All modern bluetooth headphones connect to the phone automatically.
If you press the button long enough and there is no response, the headset is either discharged or faulty. Please note that even a new Bluetooth headset may have an empty battery. Batteries lose their charge if left idle for a long time. When charging does not help and the new headset does not turn on, you need to change it at the seller.
The headset has already been paired with another device
Sometimes a bluetooth headset, which has already been tested many times with another gadget, does not connect to a new phone. The fact is that the headset is automatically connected to the first device, and then the pairing function is disabled. To reactivate it, you need to hold the power button until the indicator lights up. A window will appear on the phone to enter the pairing code. The factory code adopted by the manufacturing companies is 0000, four zeros.
These are the main reasons why the phone cannot see the Bluetooth headset. Due to the fact that such accessories do not have complex settings, there are no other reasons for malfunctions.
Demon wired headphones greatly facilitate the use of a smartphone during a conversation when a person's hands are full. Any malfunction this device is a problem, so if your phone doesn't see your bluetooth headset, it's worth checking out how to diagnose and troubleshoot problems.
There are several reasons why wireless headphones stop functioning:
- The headset is simply not turned on or is already paired with another gadget.
- The device has run out of battery.
- The sync function is disabled in the settings.
- There are technical problems with the gadget.
The smartphone does not see the headset if the devices are incompatible, so before buying it, you need to find out which models can be used for a particular brand.
Visual information about diagnostic methods is reflected in the video:
How do I fix the problem?
To figure out why the phone does not find a bluetooth headset, you need to exclude some shortcomings:
- Make sure the batteries in both gadgets are charged.
- Make sure the accessory is not being used by another device.
- Check if the synchronization of the smartphone with the headset is activated.
- Eliminate technical problems.
Before connecting wireless headset, you need to make sure that Bluetooth is turned on in the device, and then reboot the accessory. When you turn on the headphones for the first time, they go into automatic connection mode for about 3 minutes, and for further pairing, you need to do the following:
- Bring the headset to the device and search available devices by going to "Settings", then - "Connections" and "Bluetooth".
- When the gadget sees the Bluetooth headphones, click on their name and pair.
- Usually the password is 0000, 1111 or 1234.
Many users cannot connect a bluetooth headset to the phone due to a malfunction of the latter. How to find out which gadget has the problem:
- Connect the communication device to another gadget. If the pairing is successful, it means that the malfunction should be looked for in the device.
- Connect another headset to the device via bluetooth. The lack of contact indicates a problem with it.
Wireless accessories are now in great demand, because they make life much easier for people: they allow you to drive a car, work and do other things without using your hands. Most often, pairing problems can be solved on their own, but if after repair the situation remains the same, you should take the headset and smartphone to the service.
Device compatibility
Among all the reasons, it is worth highlighting the use different versions bluetooth, as a result of which pairing is impossible. For example, a wireless device is equipped with bluetooth v.5, and your cell phone supports a set of protocols for version 3.
If ordinary wired headphones were purchased for talking and listening to music, the problems may lie in them:
- Broken wire. Visually, this is imperceptible, but at a certain position of the cord, a sound will appear, which indicates a problem with it.
- Clogged contacts. For diagnostics, it is enough to direct a beam of light there and see if there is a plaque there. If there is, it can be cleaned with rubbing alcohol and a piece of cotton wool over the needle, but be careful.
When it seems that the problem is with the headphones with wires, try connecting them to another gadget. If the sound is reproduced, you need to look for flaws in your smartphone.
Technical problems with your phone
If you can determine that the headset is fully functional, you need to make sure of the following:
- The phone connector contacts are OK. To do this, turn off the device by holding the power button for about 10-15 seconds, then pull out the memory card and SIM card. Next, you should remove the panels, unscrew all the bolts and inspect the contacts in the corresponding socket.
- Contacts are not oxidized, short circuit did not have. The check is performed in the way presented above.
Sometimes a problem in the phone occurs due to a blockage random access memory, and here's the best way to do a factory reset:
- We go into the phone settings, find "Restore and reset" or just "Reset".
- We select "Reset all parameters to default values".
It should be remembered that after Hard reset all data, including photos and videos, will be deleted, so it is necessary to copy them to a PC or SD card in advance.
If no other reasons unrelated to the smartphone were found, it is necessary to inspect the headset itself and read the instructions that came with it. Perhaps the point is in the banal incompatibility of devices, or the contacts in the headphones have moved away, which is extremely rare.
All models of headphones are in most cases universal and suitable for a wide range of gadgets, however, it will never be superfluous to make sure that they are compatible with a specific brand of device before purchasing.
Conclusion
If the phone does not see the Bluetooth headset, this makes it impossible to use it. To resolve the situation and continue using the wireless communication device, you need to know what causes the problem and how to fix it yourself.
To wireless device for personal audio transmission, it performed its functions properly, you need to know how to use bluetooth headphones correctly. The main distinctive feature lack of such accessories wired connection... They work due to radio waves, the frequency spectrum of which ranges from 2.4 to 2.48 GHz. When working with wireless headphones, the main requirement is that the device to which they are connected has Bluetoothmodule.
Majority modern models catches at a distance of 10 meters. Certain inconveniences can be caused by the presence of several devices equipped with radio modules. During operation, they can connect to the devices used and create additional interference. To minimize similar situations developers wireless technology foreseen frequency hopping... Even if the frequencies coincide, this will be expressed only in a short-term disconnection, which the user may not even notice.
According to manufacturers, the range of new devices with versionBluetooth3.0 can reach 100m. In fact, this figure is several times less. In open space, accessibility in an area of 50 meters, in buildings 10-20 m.
Bluetooth pairing methods
Not all devices are compatible with wireless accessories. The receiver must be equipped with a Bluetooth module with a specific set of protocols.
The easiest way is to connect headphones to a device that has built-in bluetooth... To do this, it is enough to activate the wireless connection on both devices. Then select the desired accessory on the active receiver and enable pairing.
The situation is somewhat different with devices that do not have a built-in radio module installed. They require special adapter... This additional device connected via USB.
Most often it is needed for PCs or laptops. On the modern telephones or tablets, this option is built-in.
Some models of modern bluetooth headphones come with such an adapter. In this case, to set up the connection between the devices, the user just needs to install the radio signal transmitter into the source from which the sound will be transmitted (PC, TV, car radio).
How to connect wireless headphones to your phone
The process of connecting mobile devices and wireless accessories is quite simple, since both devices have a built-in bluetooth module.
- Charge and turn on Bluetooth headphones.
- Activate the function on the mobile phone wireless transmission data (turn on Bluetooth).
- In the list of found devices, select the model of your wireless headphone and click "Connect".
- Sometimes a PIN is required. As a rule, this is a four-digit numeric code - it can be found on the original box of the accessory (most often it is "0000"). Pairing is complete, the accessory is ready for use.
If you do not remove the device from the list of connected devices, when further work re-synchronization is not required, it will be automatic.
Separately, it should be noted about connecting headphones to detection mode... Depending on the model, the activation method for this option may be different. The user should study the instructions in advance on how to turn on and use bluetooth headphones. On some models, you need to hold down the power button or answer the call (in the case of a headset) for a few seconds. As a result led indicator on the case should change color or start flashing in a specific order. Other accessories have multifunction wheel which can be switched to the appropriate mode. After wireless device will be ready to connect via bluetooth, you should look for it in the list of available devices on your phone.
Today, you can also find hybrid models on sale that have two connection methods: wired and via bluetooth. In this regard, many users have the question of how you can connect USB headphones via a wire to the phone, because such a connector mobile gadgets Dont Have. In this case, you can purchase an adapter from mini USB to normal.
What are Apple AirPods
Questions on how to set up wireless headphones on an iPhone are especially relevant for owners latest versions such gadgets. AT 7 iPhone generation the manufacturer decided to abandon the 3.5 mm audio jack familiar to many, and offers branded AirPods headphones to the owners of newfangled smartphones.
It is worth noting that they are connected in the same way as ordinary bluetooth headphones.
Management is thought out to the smallest detail. Thanks to optical sensors and accelerometer, the accessory recognizes the need for standby mode. The headset turns on automatically and does not require additional configuration. The playback of audio information starts after the user puts them on, and stops when they are removed. To switch the volume, answer a call or get directions, the user needs to activate Siri by pressing the sensor.
In music mode, AirPods can run for up to 5 hours continuously. There is a possibility quick recharge thanks to the dedicated wireless case. With it, you can not charge the headphones for more than 24 hours.
If bluetooth headphones won't connect
In the event that audio playback through the wireless accessory fails, the following possible causes should be ruled out:
- the headphone battery has run out, as a result of which the accessory did not turn on;
- the audio source and headphones have not been synchronized;
- the wrong accessory was selected from the list of available devices;
- on the sound source is deactivated automatic connection devices added to the list.
It's easy to connect and set up wireless headphones. The main thing is to understand the features of the model and synchronize the accessory with the sound source. To avoid frequent disconnections, do not use paired devices at long distances from each other.
Electronics malfunction sometimes occurs. Sometimes it's the fault hardware, sometimes the problem is software. But most often it is a combination of various factors.
If you connected the headphones to the charger and the indicator lights up, then everything works in normal operation and you just have to wait full charge battery.
If you connected the headphones to the charger and the indicator did not light up within a few minutes, the headphones may be out of order and you need to contact the nearest authorized service center for the repair of electronics.
Make sure the outlet you are connecting to Charger, working. If you connect USB earphone cable to your computer, make sure USB port computer can work in charging mode, not all USB ports can transmit required level current to start charging the headphones. Typically USB ports on laptops that are capable of charging external devices, are indicated by characteristic pictograms in the form of a lightning bolt, an image of a battery or something similar. If nothing happens when you connect to one USB port, try connecting to another or to a different computer.
Your phone or computer cannot see your wireless headphones because they are turned off
Wireless headphones have a so-called "standby mode". It turns on when there is no active data transfer session to the headphones from the sound source. Those. you are not listening to music and the phone is not sending any sound to the headphones. At this moment, the headphones are still connected to the phone or computer, but they are in "sleep mode", power consumption is significantly reduced, but the battery is still consumed. And if you leave the headphones in this mode for several days, the battery will be completely discharged and they will stop working. Just charge your headphones and turn them on.
Pairing procedure
If you are connecting Bluetooth headphones to a phone or computer for the first time, you need to carry out the pairing procedure so that the phone and headphones transmit authentication codes to each other and start working in a pair. Without pairing your devices, your headphones will not work with your phone and your phone will not see the headphones in the list of available devices. You need to put the headphones into pairing mode with a new device. Find out how to do this from the instructions below.
From the link above, you can familiarize yourself with detailed instructions initial pairing of devices. After carrying out this procedure, it will be enough for you to simply turn on the power of the headphones, after which they will automatic mode will connect to the phone within a few seconds.
Wireless headphones do not connect to the phone due to disabled Bluetooth on the phone
This is very commonplace reason, but you will be surprised how many people do not realize that it is necessary to turn on the Bluetooth module in the phone. Check, this is usually done in the panel quick access or in the "Settings" menu. Just find the "Bluetooth" item there and check if it works. 
In some phone models, the hide option is enabled by default Bluetooth phone from others Bluetooth devices, i.e. even if all devices are in good working order and work as needed, they will not see the phone and will not be able to receive a signal from it. Try to disable this option. In the screenshot above, I showed how it looks on my phone. Xiaomi- called "Visibility". As you can see, in my case, it is disabled, so all surrounding devices can see my phone and connect to it from using bluetooth... If I activate it, only previously paired devices will be able to connect to the phone, and new wireless headphones will not see the phone and will not be able to connect to it.
Wireless headphones do not work with the phone due to different hardware versions of the Bluetooth module
V general case This should not be the case, Bluetooth is a backward compatible technology, i.e. Bluetooth 3.0, Bluetooth 4.0 and must be compatible with each other. But this is in theory, but in practice it may happen that due to software errors or a combination of hardware and software failures, the headphones and the phone may not see each other. This happens very rarely, but it does happen. Therefore, pay attention to what version of Bluetooth your phone and headphones have, if it is different, there may be a possibility of incompatibility between these two devices specifically.
In this case, try connecting the headphones to a different phone, preferably a different Bluetooth version... If the headphones work fine with another phone, then most likely you are faced with a rare problem of incompatibility between two specific gadgets. The only way to overcome the problem in this case is to replace the headphones or phone with another model.
Once again, I want to draw your attention to the fact that this is a very rare problem and should be considered only if you have tried all other ways to connect wireless headphones and they did not work.
Distance between sound source and wireless headphones is key for reliable signal reception
Make sure the audio source is within 10 meters of the wireless headphones. Please note that 10 meters is a reliable range of Bluetooth devices without obstacles such as walls, cars and trees. If you want to install a sound source in one room and listen to music in another, be prepared for the fact that serious interference may occur, up to a complete loss of signal. Bluetooth has a rather low radio signal strength and is therefore designed to operate over a very limited distance. But on the other hand, electricity is consumed in very moderate quantities.
Headphones broke
Wireless headphones are more expensive than their wired counterparts, so many people are trying to save money and buy inexpensive wireless models... remember, that free cheese does not happen, and if you bought very cheap Bluetooth headphones, you can become a victim of the manufacturer's total savings on every element of the headphones, from hardware filling to software... The likelihood of breakage increases significantly.
If your headphones don't work with your phone, make sure they are in good working order at all. Try turning them on. If they do not turn on, put it on charge. If they do not charge and do not turn on, the verdict is obvious, they are broken. If they are charging but do not turn on, try entering them into pairing mode by holding the power button for a long time, depending on the model, you may need to hold the button for up to 10 seconds. If after that the headphones do not turn on and the phone does not see them, most likely they are broken and need to be repaired or replaced.
Another reason for the failure of wireless headphones is poor quality built-in battery. You bought headphones, listened to them for a couple of weeks, and now they began to hold a charge for just a few tens of minutes instead of the promised few hours. If this happens, this is a factory defect and you need to try to return the headphones to the manufacturer. Or, if there is such a desire, to repair it under warranty.
Another type of hardware failure is constant interference during sound reproduction even if the sound source is located a few centimeters from the headphones. If, even at a very close distance from the source, the sound is reproduced in interference or is interrupted, this is a breakdown of the transmitting Bluetooth module... Return the headphones to the manufacturer or have them repaired, depending on the situation.
Water - main enemy wireless headphones. Unless the packaging or instructions clearly state that they are protected against moisture or splash, try not to expose the headphones to water, and even walking in light rain can be fatal to the electronic filling. It is for this reason that I highly discourage using regular headphones during hard physical training. During training, you actively sweat, and sweat is much more aggressive than ordinary water affects electronic components... If at least one drop gets inside the headphones, there can be serious problems up to the complete breakdown of the device. You can only play sports with headphones that are sweat and moisture resistant.
If the tips in this article did not help you - describe your problem in the comments. I will try to help with advice.
