It is completely difficult to study all the intricacies of the work of apple technology - there are many products and all have different properties and settings. Therefore, sometimes even advanced users have minor issues that take too much time to solve. In this case, Apple has its own technical support team - you just have to write to her.
It works 24/7, so you can ask for help anywhere at any time of the day. The main thing is that the Internet is stable, because in this article I will consider the fastest and most effective contact option - online chat. You also need to know English, but first things first.
Apple recently updated its support page to make apple.com/support look nicer. Once on the page, scroll down immediately. Our goal is to quickly contact specialists, so feel free to click Contact Support → Get Started.
First you will be asked for the location. The main thing here is to lie a little and choose United States. Well, or Russia in case of complete misunderstanding of the English language. If religious or any other canons do not allow you to do such a trick, then, alas, nothing will come of it - Ukraine is not in the list of countries. By the way, Russian tech support only provides online chat in 1 out of 10 cases, so I highly recommend making friends with a translator.
Then decide in which area you need help. In my case, these are Apple ID settings - I don’t fully understand how to properly share purchases in the App Store with other users, so I select the appropriate item in the next menu. The same operation is suitable for other topics, but not always. Basically, technical support helps to solve non-critical software failures or simply tells you how to properly configure a particular function.
Then you can choose the option of contacting a specialist. Although only one is suitable - online chat. Just click on the icon, fill in the necessary information about yourself and in a couple of minutes its window will automatically open. Wait for the first message from the employee - it's always nice. For example, "How are you today?" or "All problems are solved - and yours will be solved. Tell me what happened."
I have asked for help in the chat for more than 10 times - technical support has always answered clearly and to the point. Another plus of this method is that you can ask a question of interest in a completely inappropriate topic for it. This happens when online chat is not available for a problem of interest - you can simply write about a broken iPhone feature in the MacBook support chat, and a specialist will redirect you to the right person. And wish you a good day.
In some Mac situations, experts may even ask you to download a special program to view your screen. Like TeamViewer, but from Apple and super secure. And the employees will not be able to do anything, only show where to click and what to do. It is very convenient when you don’t understand anything at all - you just follow the prompts and that’s it.
By the way, if this option does not suit you, there is an alternative - through Twitter. Just mention
In Moscow, there are only 11 service centers authorized by Apple, but you will not find their addresses on the official website or in Yandex and Google searches. Of the 10 sites, only one will be truly official, although it will be indicated on all. “Secret” information can be told by the Apple technical support operator, and then after a ten-minute conversation, which is not very convenient.
Small dents, scratches, traces of opening - all this is the reason to declare an apple device out of warranty and bill for repairs, although in a truly official service the gadget would be accepted under warranty. If the case is non-warranty, for example, an iPhone broken or flooded with water, then without your knowledge it is made warranty. Then they hand it over to an authorized service for a free repair or exchange for a new one, after which you pay for the “repair”.
The saddest thing is that after a visit to a fake service, they may refuse to service under warranty already in the official service, since the gadget can be damaged after an unskilled analysis.
- https://service-pro.ru/ m. Dmitrovskaya, st. Novodmitrovskaya, 1, building 13 and metro station Vernadsky, Vernadsky avenue, 37, building 2, Forum shopping center, 2nd floor
- http://deepapple.com/ metro station Belorusskaya, 1st street of Yamskogo pole, 17 c.1.
- http://powerline.ru/ m. Profsoyuznaya, Nakhimovsky prospect, 36
- https://brobrolab.ru m. Paveletskaya st. Derbenevskaya d 1 and m. Airport, Khodynsky Blvd., 4. Shopping center "Aviapark", 4th floor, store "M.Video"
- http://www.mclabs.ru/ metro station Lubyanka, Novaya square, 10 and metro station Varshavskaya, Chongarsky boulevard, 9
- http://www.modernservice.ru/ m. Begovaya, st. Begovaya, 7 and m. Rechnoy vokzal, Solnechnogorsky proezd, 11 and m. Domodedovskaya, Generala Belova d.35, M.Video store
- http://cepco.ru/ m. Preobrazhenskaya square, Kolodezny lane, house 3 building 25
- https://care.b2x.com/ru/ru m. Teatralnaya, st. Petrovka, d.2 and metro Lubyanka st. Nikolkaya, 10
- http://www.ymservice.ru/ m. Barrikadnaya, st. Sadovaya-Kudrinskaya 20 and m. University, Lomonosovskiy prospect 25, building 2 and m. Mayakovskaya, st. Tverskaya, d. 24 s1
Hey! Despite numerous instructions posted on the Internet and on this blog, there are some issues regarding the iPhone and iPad that can only be resolved with the help of Apple technical support. For example, unlock iCloud, . Who can do it? None! Only a specially trained employee of the company. And it’s not just about blocking, you never know what other questions can be answered by a competent specialist?
And after all, it would seem that technical support itself is not hiding from anyone, there are a lot of ways to contact it, but people still ask in the comments - how to call or write to an Apple operator? And if they ask, we will answer!
Here are all the ways to reach technical support, wherever you are.
Apple technical support phone numbers in Russia
Apple, like any normal company, has its own hotline whose employees will answer any question related to the iPhone and iPad. Here are the phone numbers for the Russian Federation:
- 8-495-580-95-57 (Moscow number).
- 8-800-555-67-34 (Free number for calls from any region of Russia).
- 8-800-333-51-73 (Apple Store Customer Service).
For any of these numbers, Russian-speaking employees will be ready to advise you from 9.00 to 21.00 on weekdays.
Other Ways to Talk to Apple Technical Support in Russia
When you call any of the phones, you are met by an answering machine. If for some reason you cannot get through his commands or do not want to do this, then you can order a call back - the company will call you. To do this, go to this page and:
The incoming call will not be from the numbers listed above, but from others. It can be a number from any country (I got calls from the Philippines, Bangkok and somewhere else in Asia). There is no need to be afraid - a Russian-speaking employee will talk to you and this call will be free.
For some reason you don't want to talk? You can always communicate with technical support through a special chat. To do this, repeat all the steps indicated just above, the only thing, on the third paragraph, select: "Chat". It also shows the approximate waiting time, which is convenient.
In 2018, Apple launched an application that contains various articles and instructions on the company's products. Cool? Not bad!
However, we are interested in another possibility of this program - to get the help of a technical support specialist. What should be done?
It remains to select the device and the problem you are facing. The application will offer various solutions:
- Articles and instructions.
- Chat with a specialist.
- Call support yourself.
- Callback order.
Agree, the choice is simply excellent. We use!
How to contact Apple Russian technical support if you are in another country?
There are a large number of countries where technical support is either absent in principle, or available, but in the language that the Russian-speaking user does not know. How to be in this case? How to contact and talk specifically with Russian technical support if you are in another country?
This is not difficult, there are several ways:
But ordering a callback if you are in another country, most likely will not work (unless, of course, you do not have a Russian SIM card). The fact is that the callback form requires the indication of a number starting with +7 (a prefix for Russian numbers). You cannot erase it and replace it with another.
Apple is a well-known brand in the mobile device market. They deliver quality products and provide a highly professional level of support to their customers.
The department for work with users occupies a special place in the company. Let's talk about it in more detail.
Apple Contact Center
The company is international, which means that in each country it has its own representative office, which is a completely autonomous unit and is able to solve the problems of all citizens of the country.
Apple cares about its customers, so the contact center is open around the clock. Employees come on line in shifts to help solve user problems.
Alternative methods of communication
Information about other phone numbers is available on the official Apple website. In the section responsible for support, numbers of all representative offices in the world are available.
The site visitor enters a residence address or postal code. Next, he selects the product on which he would like to receive information.
The screen will display a map with the designation of the nearest points of sale and service centers. Addresses and opening hours will be provided.
For the convenience of users, the company uses a unique code for each user. It's called Apple ID. Binding is carried out after the purchase of the first device of the company.
The client will need to register and link a bank card to his account. This must be done in order to pay for the purchase in the Apple store.
In the future, when contacting the customer service department, it will be enough for the user to voice his identifier. The system will recognize him and provide information about his devices.
This account name can be used to get into the private part of the Apple site.
