If you are faced with a problem related to Apple technology or one of Apple's services, and it was not possible to solve it on your own or with the help of specialists, it's time to ask the company for support. We will tell you how to contact Apple technical support in this manual.
Important: Before calling or writing to Apple, make sure your device is still eligible for service and support. This can be done on a special page of the official Apple website, where you need to enter the serial number of the device and click "Continue".
How to contact Apple technical support by phone
The fastest way to contact Apple support is by phone. Moreover, it is by phone that you can get advice on the operation of all your devices - the possibility of online chat with company representatives will not be available on all issues.
Apple technical support number: 8 495 580 9557
It should be noted that the line operates only on weekdays, from 09:00 to 20:00 Moscow time.
How to contact Apple technical support online
Apple has provided its users with convenient and responsive support. Having any product of the company, you can dial the support service from the iPhone and ask a variety of questions: from the order of operation of certain keys and buttons to the order of settings for certain functions. You can also learn about the new properties of the company's products. In addition, you can register a product, have your device repaired, or complain about poor service. The company is interested in ensuring that its customers always have convenient and high-quality equipment that can compete with other flagships, and therefore pays the lion's share to serving its customers.
To contact a company representative, you can go to the website https://support.apple.com and directly contact the specialist in the online chat mode. If it is convenient for you, you can leave your phone number and the operator will call you back at the appointed time. If you have several questions, an expert will readily answer all and suggest available solutions. The service is available to its customers at any time of the day in different countries.
Also, if you are in Russia, you can call the single free Apple hotline number in the Russian Federation at any time: phone number 8 800 555 6734.
If you are a resident of Moscow or the Moscow region, then you can quickly get through to the multi-channel support phone number: 8 495 580 95 57 at the rate applicable to your telephone operator.
Why do you need a service - hotline?
By the way, if your Apple device breaks down, you can leave a request for the repair of your iPhone, iPad or Mac in the support service. A specialist will contact you as soon as possible to fix your problem and help you contact an Apple Authorized Center nearby. Indeed, one of the main principles of the company's work is trust in it and user support.
If you are interested in information about Apple products and details of its purchase, as well as guarantees for operation, the Apple Online Store is at your service, where you can order and receive software, interesting accessories, and necessary equipment at any time. To purchase, you need to call 8-800-333-51-73, available from 9:00 to 21:00 on weekdays.
Apple has an extensive network of service centers around the world and on all continents. So, by going to any site of the company's technical support, you will find an interactive map of countries with addresses and phone numbers, chats for communication in the place where you are now. Support is provided by the company's specialists who will be able to communicate with you in a language you understand.
If you decide to call for a device breakdown, support will be provided faster if you first find the serial number of your device, as this will help to optimally connect you with the right tech support specialist.
If the need arises, there is also a convenient online support request, after which an expert will contact you.
What else can I ask for support?
In the support service from specialists you can find out about the methods of additional service, as well as find out if the warranty is still valid for your iPhone or tablet, having previously entered the serial device number. The AppleCare Protection Plan provides telephone technical support and additional service options from Apple.
The main feature of the AppleCare Protection Plan is that it provides additional rights for all users: additional service, universal support, software product maintenance. The warranty on the hardware stuffing of the device can be obtained from AppleCare Protection Plan for a period of up to 3 years, which in turn is cheaper than the cost of spare parts and payment for the work performed by experts who are authorized by Apple around the world.
AppleCare Protection Plan covers products such as MAC computers, RAM modules, accessories, batteries, floppy drives, AirPort4 devices.
Clients often call the service because they need help - they forgot their iPhone, iPad or iPod touch password, and even worse, when the device is locked.
If you have a problem, for example, you lost your iPhone, it was stolen from you, or you found someone else's iPhone, in addition to contacting the police, you can report this to the service and technical support will help you block your data based on the serial number of the iPhone ID or find the owner of the smartphone. They will also tell you about the Find My iPhone feature for Apple devices.
Apple products are like no other device backed by powerful support, even after the sale. It offers users an extensive network of service centers around the world, a huge application store (often free), various specialized communities, etc. What types of assistance can a consumer expect?
Guaranteed assistance
As for iPhone support, they are covered by free technical support over the phone. It is provided within three months from the date of purchase of the phone (which is why it is important to keep the receipt and the original box). The service's assistance consists in: support in case of difficulties with setting up, installing the system and applications, connecting the iPhone to other devices. These are rather consulting services, since users are provided with recommendations on how to troubleshoot the listed problems when using the new iPhone. There are no restrictions on the number of calls - call at least ten times a day.
Such technical support for the iPhone (and other devices) throughout Russia is available by calling 495-580-95-57. Calls and remote diagnostics are not charged (within the above period after purchase).
Therefore, before contacting the service for advice, make sure that you still have the right to it. Follow the link to a special resource - checkcoverage.apple.com/ru. Don't forget to look at the serial number of your phone before doing this. It can be found either on the packaging sticker or in the settings of the iPhone itself (in the device information section).
In the terms of providing free technical assistance by phone, it is indicated that telecom operators that are partners of Apple can also consult customers when selling an iPhone through their network of stores.
On the territory of the Russian Federation, this service is supported by Beeline and Megafon. The company's attention to people with special needs deserves special praise. This provides special settings for communication with services for people with poor vision. The American dealership even has a separate line specifically for users with hearing and vision problems.
Alternative accompaniment
Another way to get help is to contact the operator directly by calling the number in Russia: 8-800-333-5173 - to the customer support service of the regional App Store.
Calls are accepted exclusively on weekdays - from 9.00 to 21.00. Here you will receive advice on the availability of the device of interest, the period of its delivery, you will be able to place an order, etc.
When you, for any reason, cannot make a call to the specified number, you can use the tips of the technical service: https://getsupport.apple.com/. In a large list of topics, you can find a detailed description of the most common phone problems (as well as other Apple devices) and how to fix them. 
If the solutions to your problem are not in the list, send a request to the support service. Try to explain the essence in as much detail as possible so that the company's specialists can quickly find out its cause and contact you as soon as possible. You can leave a request at the link: https: //getsupport.apple.com/GetproductgroupList.action? Locale = ru_RU, by sending your email address or phone number to clarify the details.
Communities
Do you speak English at a decent level? You can also visit the Apple Support Communities. In it, users in real time discuss with each other the problems that arise with the iPhone, share their findings with others on their solution, and consult with specialists from the company. Here you can glean a lot of useful tips, and immediately apply them in practice, without tedious correspondence with the services. In the service, the correspondence is divided into subsections (applications, internet, camera, calls, etc.) to make it easier to find the information you need.
The information presented in the community will also be of interest to developers of hardware, applications or accessories for the iPhone. There are a lot of ideas you can glean on how to improve its performance or improve usability.
A good helper and user group for Apple products is appleusergroupresources.com. You can find like-minded people around the world in them. Share the specifics of using iPhones in different parts of the world. And this is important, given some restrictions introduced at the state level in a number of countries (in the UAE, for example).
As you can see, it is not at all necessary to cut off the phone number of service centers; there are many alternative options for identifying and fixing any iPhone problems. Therefore, even the end of the prescribed three-month period is not at all a reason to be upset. In addition, solving problems on their own encourages the owner to learn more about the principles of the iPhone. A lot of useful characteristics are revealed that he did not even know about, and not what he actively used. In any case, visiting the above resources will benefit you.
If there are serious software failures or a manufacturing defect, and no advice helps, then you should definitely ask for the help of professionals. And now you know where to go.
Every week Apple top managers make serious statements that something is constantly happening in the "apple" world. But what if you look inside the company from the other side, the side of ordinary workers? We managed to contact one of the people close to Apple (he does not work for the company, but asked to leave his name behind the scenes) and ask him about the peculiarities of working in the most expensive company in the world.
It turned out that there are four departments in Russian support, each with almost a hundred people, all located in different EU countries. These departments are solely dedicated to supporting iOS users. They serve everyone who speaks Russian and calls a Moscow number. If they even call from Montreal, they help him too.
Extreme situations also happen - for example, create an Apple ID for a user for 2 hours, then search in the application, wait for it to load. Often, those who have “suddenly” lost contacts and calendars are asked to, many simply call to find out about the condition of their phone (whether new, with a guarantee, PCT). More often than not, there are no stupid addresses.
Support uses 21.5-inch iMacs in a wide variety of configurations. Quite powerful devices. The work schedule is agreed in advance, taking into account the wishes of the employee. All Russians work, even at the interview they check the level of Russian language proficiency. Well, you need to know English, of course.
For work, a special iLog application is used. It compares favorably with Salesforce, Oracle, and even SAP. It, like any Apple software product, is notable for its intuitive simplicity and versatility: you type the name of the case (situation), and at this time it displays articles on solving the problem to you in real time.
With the help of iLog, you can untie from the operator in one click, get data about the device, including its entire history of repairs, you can use diagnostics to find out what is wrong with it at the moment: detailed information about any component. You can turn FaceTime off and on with another utility: iCloud Support App. Disable iMessage, FaceTime, Keychain, and so on. But in fairness, support does not see any user data, which should not concern them: it sees how many photos, how many contacts, and so on, but not the photos and contacts themselves.
It is impossible to trace the device even with the consent of the user. If Apple ID is stolen, support looks at what is wrong with it, asks questions to verify the identity of the caller. If everything is ok, then they send a letter to the specified mailbox. If the thief even changes the Apple ID himself, then all this is visible and quickly fixed. So they have no chance.
The number of calls depends on the day: on Friday it is quiet, everyone is on their phones and rushes to nature to "fry meat". On Monday there is a full house - everyone remembers the phones. If we take the average - 10 calls per day per person.
On average, Apple support staff receive between € 1,000 and € 3,000 depending on country and experience. About banning Android devices - everyone is free to choose what they like best. Many employees use Android smartphones and feel great.
With the release of iOS 9, support calls have increased - there are many calls from those who imagine themselves to be designers and engineers, and gives instructions to fix certain bugs of the operating system. But there are also references to the case: for example, iOS 9.0.1 was released due to a bug leading to the iPhone freezing when updating the device.
We'll continue to look behind the scenes at Apple, with more to come in the future.
