This article provides answers to the most common questions about Avast SecureLine VPN for Windows and Mac. Learn more about Avast SecureLine VPN for mobile devices can be found in the article below.
General information
What is VPN?
A VPN (Virtual Private Network) works like a private tunnel on the Internet, encrypting your data and securing your connection when using public Wi-Fi networks, such as at a coffee shop or airport.
What is SecureLine VPN?
Avast SecureLine VPN is an application that allows you to connect to the Internet through Avast's VPN servers using an encrypted tunnel. SecureLine VPN can be used whenever you want to secure yourself while connected to the Internet. additional protection and confidentiality. This is especially useful when using an unsecured or public wireless network.
SecureLine VPN servers are located in different regions, so you can bypass geographic restrictions and access the content you want while on the go.
Which operating systems are compatible with SecureLine VPN?
- Microsoft Windows 10
- Microsoft Windows 8 or 8.1(any version other than RT and Starter, 32-bit and 64-bit are supported)
- Microsoft Windows 7 Service Pack 1 or newer (any version, 32-bit and 64-bit supported)
- Microsoft Windows Vista with service pack 2 or newer (any version other than Starter, 32-bit and 64-bit are supported)
- Microsoft Windows XP Service Pack 3(any version, 32-bit and 64-bit supported)
- Apple macOS 10.13.x(High Sierra)
- Apple macOS 10.12.x(Sierra)
- Apple Mac OS X 10.11.x(El Capitan)
- Apple Mac OS X 10.10.x(Yosemite)
- Apple Mac OS X 10.9.x(Mavericks)
In addition, we offer mobile versions Avast SecureLine VPN for OS Android(4.0 or more new version) and iOS(5.1 or newer). For more details see the article below.
Connection
Can SecureLine VPN be used with any type of Internet connection?
Yes, SecureLine VPN works with any type of wired or wireless connection to the Internet.
What type of encryption does SecureLine VPN use?
SecureLine VPN uses a 256-bit key AES encryption, corresponding banking level security... In addition, the SecureLine service uses the OpenSSL library and certificate-based authentication.
What ports are used by SecureLine VPN?
When working on a PC with an OS Windows service SecureLine VPN uses port 1194 .
When working on Mac computer the SecureLine VPN service is using ports 50 , 500 , 1701 and 4500 .
What protocols are used by SecureLine VPN?
On a Windows PC, SecureLine VPN uses Open VPN across UDP.
On a Mac, SecureLine VPN uses the IPsec.
IPsec VPN passthrough(VPN transit). The parameter must be enabled IPsec or VPN passthrough for the SecureLine VPN service to function properly.
Does SecureLine VPN allow peer-to-peer (P2P) connections?
SecureLine VPN service allows peer-to-peer connections when used data center locations listed below.
- Prague, Czech Republic
- Frankfurt, Germany
- Amsterdam, Netherlands
- New York, NY, USA
- Miami, Florida, USA
- Seattle, Washington, USA
- London, Great Britain
- Paris, France
Does SecureLine VPN log user information?
The SecureLine VPN service maintains a connection log that includes connection start and end times, connection duration, and usage bandwidth... This information is used for diagnostics and helps prevent VPN connection abnormalities.
We do not register the sites you visit, the data transmitted, the IP addresses to which you connect, and other information about your actions. More detailed information see Avast's Privacy Policy.
- Avast privacy and information security policy
Why does my internet connection slow down when using SecureLine VPN?
When using SecureLine VPN speed your internet connection may drop. The VPN service encrypts traffic and data before it is sent to the server. Depending on the distance and power of the server, this process may slightly slow down your Internet connection speed, but it will make it safer.
Installation and license
How do I install SecureLine VPN?
Using Avast Antivirus component SecureLine VPN installed by default. You just need to activate it with a paid license. For getting details about activation, see the article below.
If you are not using Avast Antivirus, you can download the standalone version of SecureLine VPN and enter your license information. For getting detailed instructions see article below.
When using the program Avast Security in a compatible Mac system SecureLine VPN is installed by default. Activate the product using your activation code. For detailed instructions see the article below.
How to remove SecureLine VPN?
If you are using the SecureLine VPN service as part of Avast Antivirus, select Settings ▸ Components and scroll down to the item SecureLine VPN... Click the down arrow to expand the panel and click Remove component... For detailed instructions see the article below.
Removal information standalone version SecureLine VPN using a panel Windows management see the article below.
Can I use SecureLine VPN without installing Avast Antivirus?
Yes. SecureLine VPN can be installed as a standalone application without installing a program Avast Antivirus(for Windows) or Avast Security(for Mac). If you are using Avast Antivirus on a Windows computer, we recommend using the service SecureLine VPN in the form of an Avast component.
Does SecureLine VPN require a separate license with Avast Antivirus?
Yes. SecureLine VPN is additional service... A separate license is required to use it. Avast License Antivirus does not activate the SecureLine VPN component.
What if activation failed?
A separate paid license is required to use the SecureLine VPN service. If you are using Avast Antivirus, make sure you have purchased and activated a SecureLine VPN license. If activation fails, you can contact Avast Support.
How do I get started with SecureLine VPN?
Using SecureLine VPN as a component of Avast Antivirus:
- Open the Avast interface and select Privacy ▸ SecureLine VPN.
- Click Change location and select a location from the list. Skipping this step will automatically use Optimal location.
- Click .
When using the standalone version SecureLine VPN:
- Double click the icon Avast SecureLine VPN
- Connect and click Connect.
- Click the gear icon in the lower right corner to open the connection and language settings.
- Select the VPN server location from the dropdown menu next to the button Connect and click Connect.
- Click Avast SecureLine VPN in the menu bar and click Preferences ... to open the connection settings.
How do I cancel auto-renewal of my subscription?
You can cancel the automatic renewal of your SecureLine for Mac subscription at Apple store Store. Follow the steps below.
- Open iTunes and make sure you're signed in with your Apple ID ID.
- Click an item Account at the top of your computer screen and select View.
- Enter your password and click View.
- Scroll the page Information about account down to element Settings.
- Click To rule next to element Subscriptions.
- Click Edit next to a SecureLine VPN subscription and click Unsubscribe.
For detailed instructions see the service article Apple support below.
Settings
Can SecureLine VPN be configured to automatically connect at system startup?
No. Tune automatic connection SecureLine VPN Service for Windows cannot be started at system startup. But you can customize the appearance of requests for each.
Yes. You can configure the SecureLine VPN service to automatically connect after you log on to your computer. To enable this setting, click Avast SecureLine VPN in the menu bar and select Preferences ... and then check the box Launch app when user logs in.
Can SecureLine VPN automatically connect when using an unsecured Wi-Fi network?
Yes. If you are using the SecureLine VPN service in Avast Antivirus, select Privacy ▸ SecureLine VPN and click the gear icon to open the settings. Make sure the slider next to the option Enable SecureLine when connected to insecure network Wi-Fi is on (green) and select Enable automatically.
If you are using autonomous version of the SecureLine VPN service, open the app and click the gear icon to open the settings. Next to item select from the drop-down menu item automatically secure the connection and press OK.
Open up SecureLine program VPN and choose Apple Desktop from the menu bar Avast SecureLine VPN... Select from the drop-down menu item Preferences ...... In chapter When connected to an unsecured WiFi networks choose Automatically connect to Avast SecureLine VPN.
How do I connect to a VPN server at a different location?
Using SecureLine VPN in the form of an Avast Antivirus program component:
- Open the Avast interface and select Privacy ▸ SecureLine VPN.
- Make sure the connection to SecureLine is terminated and click Change location to select the server location.
- Click Ensure confidentiality to connect to a new location.
When using the standalone version of SecureLine VPN:
- Double click the icon Avast SecureLine VPN on the desktop to open the application.
- Make sure the SecureLine VPN connection is terminated and click the down arrow next to Connect.
- Connect.
- Click the icon Avast SecureLine VPN on the menu bar to open the application.
- Make sure that you are disconnected from SecureLine and click the down arrow next to Connect.
- Select a location from the list and click Connect.
Troubleshooting
How to prevent data leakage through a browser with WebRTC technology support?
WebRTC is a feature that many browsers use including Google chrome and Mozilla Firefox because it supports plug-in B2B applications, including peer-to-peer (P2P) file sharing, voice and video chats. When using OS Windows, macOS and Android this function can make the IP address visible even when connected to a virtual private network including Avast SecureLine VPN.
We are looking for a solution to this problem. Until it is found, you can protect your privacy by blocking or disabling the WebRTC feature. In addition, you can protect yourself from this vulnerability by using a browser that does not use WebRTC technology (for example, Safari or Internet Explorer).
For more details see the article below.
- Preventing IP address leaks when using WebRTC technology
Why can't I go online when I connect to SecureLine VPN on my Windows PC?
If you are unable to access the Internet while connecting to SecureLine Windows).
- Check the signal strength of your Wi-Fi networks. Wi-Fi signal some public hotspots or hotel networks may be too weak.
- Make sure you accept Conditions point service provider Wi-Fi access... To do this, open your browser and accept the provider's terms, if prompted, to establish a connection.
- Try using a different browser.
- Check if your DNS resolver is working correctly (Windows 8 or newer). To do this, disable the service improved multicast name resolution by following the directions in the article below.
What if the SecureLine service fails to connect?
If SecureLine VPN fails to connect, try following ways elimination of the problem.
- Some routers are configured to enable or disable IPsec... This parameter is sometimes called VPN passthrough(VPN transit). Check if the option is enabled IPsec or VPN passthrough... This is required for the SecureLine VPN service to connect and function properly.
- Check with your firewall vendor to see if its ports are open UDP 500 and UDP 4500.
If SecureLine VPN still cannot connect, try and.
What if the application window displays the text "Content is not available"?
If a message is displayed in the SecureLine VPN application window Content not available, try the following solutions (OS only Windows).
- Please select Privacy ▸ SecureLine VPN to reload the page.
- Disable others VPN services that can work on your PC. Connect to another VPN networks may hinder correct work SecureLine VPN services.
- Reboot your PC.
Why am I getting the "SecureLine technical problem" error message?
If the SecureLine VPN application interface displays only an error message Technical problem SecureLine, try the following solutions (OS only Windows).
- Check the functionality of your internet connection without using SecureLine. Disable SecureLine and try browsing the Internet. If an internet connection is still not available, check your network settings.
- Reboot your PC.
If the problem persists, try
Other
When is the regular scheduled maintenance performed?
Regular maintenance is performed every saturday v 18:00 Eastern Time (GMT / UTC –5) or at 18:00 Eastern Daylight Time (GMT / UTC –4)(during the summer time period) and lasts one hour... The service usually does not affect the operation of the service you are using.
Why do Gmail and Live Mail warn of suspicious activity when connecting via SecureLine VPN?
If you are using a different location when connecting to the Internet using SecureLine VPN, Gmail and Live Mail may notice the change. You may receive a suspicious activity message asking you to change your password if you think your email has been accessed outside user from another region. Check your VPN location to make sure you are safe.
Why do some sites think that I am connecting from a city other than the city selected as my location in the VPN settings?
Websites often try to establish the location of their users by their IP address. This procedure is called geolocation by IP address... Geolocation by IP uses a database that matches IP ranges and geographic data. The information contained in this database may be inaccurate for several reasons.
- Avast makes every effort to provide the databases used for geolocation by IP address, exact information... However, the providers of these databases may have a delay in updating location information.
- The site can use outdated version databases for geolocation.
- Some large sites (like Google) maintain their own databases that rely on information about what traffic was associated with specific IP address in the past.
- In some locations, we rent dedicated servers so that geolocation databases by IP address and SecureLine VPN use information updated by the server provider on behalf of Avast. Avast is a Czech company, so these vendors may list the Czech Republic as their location. In such cases, we work with the suppliers to update the information and fill in the correct server location data.
Why is SecureLine VPN a paid product while other VPN services are free?
So that we can continually develop and improve the SecureLine VPN service and provide you with access to better technology VPN, SecureLine VPN is paid.
Many free services VPNs sell your data to third parties or place ads and videos on your browser, slowing down your internet connection speed.
SecureLine VPN never compromises the convenience and privacy of its users. We do not track your online activities and do not share or sell your data to third parties. SecureLine VPN does not interfere with your online activities and does not contain ads.
- Avast SecureLine VPN 1.x for Windows
- Avast SecureLine VPN 2.x for Mac
- Avast Premier 17.x
- Avast Internet Security 17.x
- Avast Pro Antivirus 17.x
- Avast Free Antivirus 17.x
- Avast Security Pro 12.x for Mac
- Avast Security 12.x for Mac
- Microsoft Windows 10 Home / Pro / Enterprise / Education - 32-bit or 64-bit
- Microsoft Windows 8.1 / Pro / Enterprise - 32-bit or 64-bit
- Microsoft Windows 8 / Pro / Enterprise - 32-bit or 64-bit
- Microsoft Windows 7 Home Basic / Home Premium / Professional / Enterprise / Ultimate - SP 1, 32-bit or 64-bit
- Microsoft Windows Vista Home Basic / Home Premium / Business / Enterprise / Ultimate - SP 2, 32-bit or 64-bit
- Microsoft Windows XP Home / Professional / Media Center Edition - SP 3 32-bit
- Apple macOS 10.13.x (High Sierra)
- Apple macOS 10.12.x (Sierra)
- Apple Mac OS X 10.11.x (El Capitan)
- Apple Mac OS X 10.10.x (Yosemite)
- Apple Mac OS X 10.9.x (Mavericks)
Avast SecureLine VPN is the easiest to use app from famous developer Antivirus software that lets you connect to virtual networks (VPNs) with a single click. Moreover, the program can choose the country of the server on its own, based on the geographic location, or provide this choice to the user. In the first case, to establish a connection, just open the application and click on the "Connect" button.
Using VPN user gets a number important advantages... First, the virtual network helps to become anonymous. Secondly, it interferes with the work of all kinds of mechanisms for collecting data about the user and the penetration of certain types of computers into the computer. malware... But security and anonymity are not everything. The main reason for using a VPN is to bypass regional restrictions on web services. Typically, these restrictions are enforced by various digital distribution sites. So if required service is not available in your country, just connect to a server in the state from which access is allowed. Fortunately, the list of available countries in Avast SecureLine VPN is quite extensive.
In addition to obvious advantages, in use virtual network there are also disadvantages. The most unpleasant of them is a significant decrease in the data transfer speed and periodic "disconnections" of the connection. In Avast SecureLine VPN, the above problems are also observed, but not as often as in many free programs to connect to a virtual network. Yes, we have a paid solution with a rather short trial period, but Avast SecureLine VPN works much faster and more stable than its free counterparts.
Key features and functions
- allows you to connect to VPN in two clicks;
- "saves" the user from various tracking mechanisms and some types of malware;
- makes it possible to access services that are not officially available or blocked in your country;
- you can choose the country of the server you are connecting to yourself. The list of available countries is quite extensive;
- provides high speed data transmission and stable connection.
Avast is known to most users as a company that develops software aimed at fighting viruses. Avast program SecureLine VPN - useful utility that protects digital devices on Windows platforms, Android and iOS from cyberattacks. It also opens access to web pages that are prohibited in the user's country.
The application is AM Test Lab certified, which guarantees the user safe work on the Internet, so downloading Avast SecureLine VPN is worth at least because of the high level of consumer data protection. A utility from Avast is needed to protect user traffic wherever there is access to the Web. In parallel with protection, SecureLine VPN opens access to prohibited sites. This program differs from the utilities of other companies (the most obvious competitor is Avira Phantom VPN) in its ease of use. If the user wants to connect to a specific server, then he can choose the server you want from the pull-down menu. The greatest convenience is the synchronization of keys with Avast antivirus.
Key features of Avast SecureLine VPN
Data transmission technologies are not ideally protected, and it is not difficult for attackers to connect to an access point and intercept incoming / outgoing traffic. When installing SecureLine VPN, the user installs a client on his gadget, which encrypts the connection using a special algorithm, sending it to the nearest server by Avast... This server changes the user's IP address, which subsequently reads the target resource (that is, the site the user is visiting). Avast SecureLine VPN has a user-friendly interface that looks almost the same on both desktop and mobile gadget... If you use this application apart from the full-fledged Avast antivirus, SecureLine is launched in a small window in which the user can choose a fast connection to the nearest server or independently select a server from the Avast pool. The utility can also be launched from the antivirus menu.
Dignity
:
✔ Very user-friendly interface;
✔
High level protection, confirmed by a certificate;
✔ Support for all popular OS;
✔ Flexible IP address management.
Flaws:
✘ It is not possible to see the exact real and bogus IP address in the avast SecureLine VPN menu;
✘
Using a VPN decreases the speed of data reception / transmission.
Screenshots:
How do I use the SecureLine VPN utility?
This application can be installed on your device via official page Avast or Play Store(Android) / App Store (iOS). After a successful download, you need to go to the application and activate the VPN client. On the mobile platforms to do this, you need to switch the toggle switch, and on Windows - click on the "Connect" button. You can also choose one of available servers on one's own. On Windows, you need to click on the triangle on the right, on mobile OS - click on Optimal Location and select desired VPN server... In the advanced settings, you can also set the algorithm of actions for the utility when connecting to public network Wi-Fi. To do this, click on the gear and select one of the three items in the drop-down menu. Your best bet is to select "Protect the connection automatically".
0 Any connection to the Internet can be hacked. Whether public unsecured or secured private, Wi-Fi or wired. Therefore, when visiting websites, producing online payment and communicating over the network - there is always a risk of data theft passing through the Internet. Even if the computer is very good antivirus... To avoid penetration to such information, it has been developed special solution.
What is Avast SecureLine VPN
Avast SecureLine is a VPN space for transferring and encrypting data for all your online activities. The use of such a virtual private network service makes your online activity anonymous and all transmitted data encrypted. And no one, not even the ISP, will be able to see which sites were visited and which messages were written from your pc. Your online activities become highly confidential. This creates an insurmountable barrier for all spy tricks with which you can get access to your accounts, mail, messages, visits.
In addition to securing the Internet connection, Avast SecureLine opens up some other possibilities that are no less attractive to users. Bypassing geographic restrictions, in particular, in view of the more frequent bans on visiting foreign sites in Russia.
Key features of Avast SecureLine
Secure your internet activity
Trial Avast version SecureLine VPN is free to download for seven days. The program is available for Windows computers and Mac, as well as for mobile devices on Android platform and iOS. A year of use of the Security Line costs 1,500 rubles.
Avast SecureLine VPN is an anti-spyware tool from a renowned antivirus vendor. The application is paid (with an annual or two-year subscription), but you can download the version for free.
When you use the Internet and visit sites, you are constantly exposed to dangers, including spying on your traffic. Whether connected to a public or private network Wifi hacker can find out registration data, number credit card, email or something else. Avast SecureLine VPN encrypts your Internet connection, provides anonymity and security at work.
The peculiarity of the Avast Security Line VPN program is not only in the functionality in providing protection. The program allows you to view any site from anywhere in the world. What does it mean? It is not uncommon for you to come across a message when browsing sites that states that "the content is not available for your country." With the help of this program, this is no longer a problem - it is able to "pretend" that the user is in another country and from there goes online. Thus, you can view the site even if access to it is blocked from your country.
How it works
V general case it can be imagined that after your network request to a server, the request does not go directly, but is first broadcast to the server. And from him already goes to the desired site. Moreover, the broadcast from your computer to the Avast server goes through a secure and encrypted connection.
Simple use
Avast SecureLine VPN 2017 is very easy to use and does not require any special knowledge, unlike similar programs that were available several years ago. I had to set up and use VPNs and programming skills. Now, to launch the VPN, just press one button. If you don't want to connect on demand every time, you can configure automatic switching on, which will be triggered every time you connect to a Wi-Fi network.
Before connecting, you can manually select the server of that country from which the connection will be made. Or give the program a choice. A server will be selected based on the distance from your location to the final site, ping and network congestion.
Note
The program has. Yes, it is not, but also trial version allows you to use the program for 7 days. The Russian version is also present in the interface.
