For many users, the Internet has made it easier to do business and leisure, and the advent of the mobile network has made life easier and more fun. Now, to watch videos, communicate on social networks and search for information, there is no need to constantly be near the computer. All this can be used on android.
However, with a lot of privileges, users also have additional difficulties, which are associated with the periodic absence of mobile Internet on the phone. There can be many possible reasons for such a failure, as well as options for its solution. The Internet from mts on the phone may not work for various reasons, from the simplest and most commonplace to more complex technical malfunctions.
Call center operators are often faced with the question of why the Internet does not work. In fact, in most cases, the answer lies on the surface, and the reason may be the most commonplace.
The most common reasons for a lack of connection:
- there are no funds in the account;
- no network coverage;
- disabled option in the phone;
- the phone does not register on the network.
No matter how funny it sounds, but in the case when the Internet is gone, first of all it is worth checking the account balance or the presence of packet megabytes. If the account balance is positive, then you should pay attention to the network indicator in the upper right corner of the display. Perhaps, in the area where the subscriber is located, there is simply no coverage, or the signal is poor and unstable. This is often the reason for poor page loading. There is only one way out in such a situation - to move closer to the base tower. By the way, if the tower is nearby, and the indicator shows a low mark, it is worth checking the health of the smartphone.
If the antenna is full, and there is money in the account, but the Internet does not work, it is worth checking the data transfer option, it may be disabled. Often, subscribers turn it off in the Wi-Fi zone, and then forget to turn it back on, or it can be accidentally deactivated by an awkward movement. This option is most often found in the quick access menu, but its location is different in different phone models. The most common location for the data transfer option is the settings menu, the "Mobile networks" item.
Often we have to visit places where the mobile Internet does not work, and there is no network at all. These can be metro stations or underground passages. Of course, in most cities, even in the metro, the mobile network and the Internet mts are caught, but there are still exceptions. When leaving the subway, it is worth checking if the phone is registered on the network. If this does not happen, then the connection will not be caught, and the device must be rebooted.
More severe access difficulties
A little more complicated is the situation when the Internet disappears if the phone has incorrect settings. To check and exclude this option, you should go to the settings and check the access point. In such a situation, you can act in two ways - order automatic settings or make them yourself. Ordering automatic settings is the easiest and fastest way. MTS subscribers just need to send a message to 12345 and save the message that will be received in response.
Setting up your phone manually is a bit tricky. To do this, you need to enter the settings, select the item "Mobile networks". Next, you need to find a line with an access point or APN. In the line where you need to specify the name, mts-internet is written, in the APN lines, the user and password are specified as mts. These items may differ depending on the model of the gadget. After the entered settings, the phone must be rebooted and you can connect to the Internet. If you can't set up the phone yourself, you should call the help desk and ask the operator a question, or ask for help at the service center.
The reason why the Internet does not work on a phone with a mts SIM card may be viruses that infected the gadget. Many people think that this is a purely computer problem, but the cell phone is also susceptible to this attack. To get rid of possible viruses, the device needs to be scanned, and then rebooted. If, after the cleaning has been carried out, the Internet still does not work well, it is worth taking the phone to the communication salon so that the professionals can carry out a diagnosis.
Any equipment requires periodic maintenance or repair. Especially as complex as the base towers and the provision of mobile communications. MTS equipment is prevented from time to time, and subscribers are notified only if the process is delayed. If all the settings on the phone are in order, the data transfer is connected, and there are enough funds on the account, but the problems with the Internet continue, you should contact the technical service and clarify whether maintenance work is underway at the moment. In this case, you just need to wait and after a while the connection will be restored by itself.
The Sony Xperia 261j phone is almost awkward, and from the very beginning, to fix the problem, the board was replaced, but it did not get better, replacing the SIM card also did not bring any result, I don’t know what to do, advise what to do?
Good day! My DNS S4705 phone is already a year old and some communication problems started to arise. I have a 2-SIM phone. 1 SIM card megaphone serves for the Internet, 2 beeline for calls and SMS, and so in the middle of the day or in the evening, the connection for calls and SMS disappears, and later the Internet also disappears. Tell me what to do?
Good afternoon, maybe in the evening you are in an area of an unstable communication signal. Try turning off 3G mode, cellular reception should improve.
I can not switch to dual mode gsm mode is selected now network mode is clouded how to switch to dual mode please tell me phone brands HUAWEI Y511-U30
Hello. I bought a HTC 516 dual SIM smartphone. Lost 3g internet. Before that, there was a Lenovo 680 with this SIM card in the same area, everything worked. I changed the settings as I could, it does not help. Tell me please.
Good afternoon, on the Lenovo S960 phone, the network is being restored, I restore the factory settings again, it catches it is completely discharged and the network supplies the reboot does not help and changing the SIM too
Hello! Please tell me why on Android my network is lost, and in order for it to reappear, I need to restart the tablet?
Hello! Please tell me my iPhone 5 s network is lost. in different places. when on the road disappears on different bridges and overpasses. but on a flat road of norms. and on the premises such nonsense. I reboot the phone, I even changed the SIM card. but the problem remains
Hello, maybe you are using your phone in an area of poor network reception. Make sure there is a strong network signal in the area.
Hello, the connection was lost on the phone when I tore off the stickers on the back of the phone! What should I do?
Hello, this sticker may have been an antenna. In this case, diagnostics are necessary.
2 days ago I bought an Alcatel one touch idol 2 phone, before that there was fly on both phones, the MegaFon SIM card network disappears every day and is not restored, after restarting the phone everything is fine again. Writes "emergency calls only". How to deal with this?
Good afternoon, perhaps in the area in which you use your phone, the reception of the cellular network signal is not reliable. Try changing the SIM card to a new one, or to a SIM card of another mobile operator.
I have a simple android. the function of the network mode is clouded and does not work. why? if even when the entire phone is updated, it also remains
Good afternoon, maybe the radio unit of the phone is damaged or the phone does not support mode switching.
Good day! The problem is, the network disappeared and does not appear anymore. The lost IMEI can be connected with this and how to restore it? Thanks everybody!
Good afternoon, Since the IMEI has disappeared, the phone cannot register with the base stations of the operators, so it does not see the network. IMEI often crashes when updating software on gray phones. It is possible to restore it with the programmer, but it is not always possible.
Good afternoon, Vasily. Try changing your sim card to a new one. Make sure there is good network and 3G signal reception in the area.
Good day! This is my situation. Unstable network. The Internet, that is, it is not. I reboot either the phone or the network, at first there are 15 seconds and then it disappears again. Sometimes it suddenly appears where it was not, sometimes it disappears where it just was. What it is? Fly era phone
Hello, I bought a phone yesterday, for 2 SIM cards, while I use one, this one has a network constantly jumping, basically one stick then then 2 then 3! Well, there is a connection of calls! Please tell me is this normal?
Hello Julia. Make sure that the area where you use the phone has good network reception. If possible, install a sim card from another operator.
Good day! The Internet is lost on the phone. I turn on the Internet, everything is fine, the 4G icon is on, everything works. After a while, he writes "No mobile network signal", but I can call. Samsung S4 phone.
P.S. The problem started after a software update, before that there were no problems.
Good day, Sergey! The software may not have been updated correctly, try resetting your phone (note: user data will be deleted in this case, make a backup copy). Also try replacing the SIM card. Make sure your phone is in an area with good signal reception.
Please tell me, my phone tech x-medium has lost connection and no longer appears. What can this be and how can this be fixed ?????????????????????
Good afternoon, communication could be lost due to a faulty radio module, bring it for diagnostics.
Hello, please tell me what can be done if the phone does not support 3G ?? are there any options to connect
Hello! Help please! I bought an Oysters T7 D 3G tablet, bought it recently, I also often sit on the Internet, 3 days have passed and the 3G module has started to disappear, it seems to be on, the 3G icon is on, but the Internet does not work. I read user reviews about this tablet , and everyone writes exactly about this drawback, i.e. that this 3G module disappears, and then it does not work at all. Please tell me what you can do, can you reflash it, will it help? I live in the Irkutsk region, the village of Korshunovsky, 3G connectivity catches well in our village
Good afternoon, if you are confident in good, stable 3G signal reception, then the problem is probably in the software. A flashing will be required. It is also possible that the radio unit itself may be faulty.
Hello, help the network does not disappear, but in the premises I can not call and SMS and the Internet is also awkward there is a network, but only on the street you can use it
In the premises you need to set the automatic mode, in the premises it does not catch "only 3G", it only catches the automatic mode, ie "2G-3G"
Good afternoon, I can’t switch my phone to 3G. Help on Lenovo A516.
Good afternoon. In order to enable 3G, you need to go to the settings, select the network mode - network parameters - select GSM / WCDMA (automatic mode).
I bought an iPhone 5s for a month it worked fine, but then the Internet began to disappear abruptly and the connection jumps. There was no moisture either. The sim card changed no changes. What could be the problem?
Good afternoon, it is possible that this is a malfunction of the cellular operator (base stations) or the signal power amplifier is out of order, you can find out by passing it on for diagnostics.
We are accustomed to always being online, so the situation when the mobile Internet on a smartphone does not work makes many people feel uncomfortable. Calling, chatting, gaming, and streaming applications require an uninterrupted network connection. And as soon as the connection stops, we immediately find ourselves in a "network vacuum" where cards do not work, there is no opportunity to make calls via the Internet or check the weather. Moreover, sometimes the disconnection from the network occurs at the wrong moment and you need to quickly fix the problems. In this article, we have collected the most common reasons for stopping the Internet, and most importantly, solutions.
Insufficient funds in the account or out of batch traffic
Tariff plans of cellular operators often include non-tariffed traffic or favorable conditions for ordering a package with traffic. If you do not control the consumption, applications will quickly use up the provided MB. If there is no money in the main account, then the Internet will not work either.
Solution: check the main balance and / or the remainder of the packet traffic. Limit data sharing between apps when your mobile network is active.
Weak or missing coverage
This is a common reason when the mobile Internet stops working on the phone. In some places, the signal from cell towers does not reach or coverage is sufficient only for calls.
Solution: check signal level, change position. Sometimes an offset of 5-10 meters allows you to catch a weak signal.
Disabled data transfer
As unnecessary, users often automatically turn off the data transfer on their smartphones. Or, applications are doing this to conserve battery power.
Solution: check if data transfer is activated. Check apps with power saving features where internet might be disconnected.
The presence of viruses in the device
Some malicious programs deliberately block access to the network.
Solution: check your device for viruses.
Fixed network type
In places with poor coverage, the current network standard does not work. In place of 4G, only 3G or 2G works. If forced work with 4G LTE is set in the settings, the smartphone will not switch to another standard of communication with the Internet.
Solution: do not use fixed network type in places with poor coverage. Let your smartphone choose the network automatically.
Instructions:
- Open the system settings, expand the "More" or "Advanced" section.
- Open the "Network Type" item, where select the global mode.
Incorrect or missing mobile internet settings
An unexpected failure leads to changes in Internet settings. If another card was used for a while, the phone could change the access point.
Solution: check if the internet settings on your phone are correct. Make sure to use the correct access point for your operator.
Instructions:
- Open the device settings, expand the "More" or "Advanced" section.
- In the item "Wireless networks" select "Mobile networks".
- Open the "APN Access Points" item.
- If the access point is selected correctly, call the hidden context menu to view the access point settings. Check the correctness of the settings.
Operator interruptions
Sometimes telecom operators have unforeseen situations in the form of equipment breakdown. If calls and other services are working, but there is no Internet, there is probably an interruption in the operation of the equipment.
Solution: call the operator and ask why the Internet does not work on the phone. Find out if there are restrictions on your number with access to the network.
Broken mobile device
Hardware or software problems are common when communications are missing or interrupted. If the problem is hardware - related to internal components, with a breakdown of the smartphone, then only qualified specialists in the service center will be able to diagnose the problem. In the event of a software problem, the radio module may fail. Often the problem is solved by changing the firmware, after which the mobile Internet on the phone starts working as before.
Solution: check the functionality of your SIM card in another device. Also, install another SIM card of the same operator in your device. If the problem is with the device, please change the firmware. In extreme cases, contact the service center.
SIM card problem
Mobile operator cards contain memory and other components. Over time, the card becomes unusable, stops working or malfunctions until it is completely out of order. It happens that there is no Internet on the phone for this very reason.
Solution: if there are problems with the card in another device, and the new card is working properly, contact your operator's customer service center and replace the plastic. For convenience and to save time, call the operator, specify the location of the nearest CSC, as well as what data must be provided to exchange the card.
Conclusion
Often, the termination of the Internet is associated with a malfunction of the operator or a mobile device, which is often solved by a simple reboot. And sometimes the problem is complex and consists of several reasons. If the Internet does not work for you, we recommend using the instructions above, starting with simple steps, and not immediately changing the firmware or taking the device to a service center.
Mobile Internet is getting better and faster every year. However, the technology becomes more complex, making the likelihood of failures and malfunctions increasing. Therefore, we want to tell you what to do if the mobile internet is not working on your Android device.
There are many reasons why your phone cannot connect to the Internet in the operator's network: it may simply not be configured, or you are faced with a hardware failure of the network module. Let's consider in order the causes and methods of eliminating the problem.
Reason 1: Lack of funds on the account
The most common reason for the inoperability of the cellular Internet is that there is simply not enough money on the account. Perhaps you simply did not pay attention to it, and did not replenish it in time. Check the amount of funds using your operator's USSD request:
- The Russian Federation: MTS, Megafon - * 100 #; Beeline - * 102 #; Tele2 - * 105 #;
- Ukraine: Kyivstar, Lifecell - * 111 #; MTS, Vodafone - * 101 #;
- Republic of Belarus: Velcom, MTS, life;) - * 100 #;
- The Republic of Kazakhstan: Kcell - * 100 #; Beeline - * 102 # or * 111 #; Tele2 - * 111 #.
If you find that there is not enough money in your account, then simply top up the balance in any available way.
Reason 2: There is no coverage or the device is not registered on the network
The second reason for the lack of Internet is that you are outside the network coverage area. You can check this by looking at the indicator in the status bar: if you see there a cross icon on the indicator, then you most likely will not be able to connect to the Internet, as well as make calls.
The solution to this problem is obvious - go to a place where the network catches better. If you are at a point with reliable reception, but the no network icon does not disappear, most likely your device is not recognized by the cell tower. This is, as a rule, an occasional single failure that can be easily corrected by rebooting the device.
There may also be problems with the SIM card, the main problems of which and how to fix them are described in the article below.
Reason 3: Flight mode is on
Almost since the advent of mobile phones, they have a special mode designed for use on airplanes. When this mode is activated, all types of data transmission (Wi-Fi, Bluetooth, communication with a cellular network) are disabled. It's easy to check - take a look at the status bar. If you see an icon with an airplane instead of a network indicator, then offline mode is active on your device. It can be disabled very easily.
After completing these steps, check if the mobile internet is working. Most likely, it should turn on and function normally.
Reason 4: Data transfer is disabled
Another very simple reason for the lack of a mobile Internet connection. You can check this as follows.
Also, mobile data can be turned on with a switch in the status bar, if any on your phone.
We also note that in some cases, data transmission can be disrupted by malware. If you cannot turn on the Internet in the way described above, then it makes sense to install it on your phone and check the device for infection.
Reason 5: Incorrect access point settings
As a rule, when the smartphone is turned on for the first time with an inserted SIM card, a configuration message is received with the settings of the access point to the mobile Internet. However, in some cases, this may not happen, especially if you use a rare or uncertified device for your country.
The Internet does not work - you forgot to pay the fee, the settings are blocking access. The towers are indifferent to the lack of electricity. Autonomous power supplies will ensure uninterrupted operation of networks. Puzzle a nearby office.
MTS gives advice on how to fix the problem at times. Dial 0890 (03. MTS Help) on the phone, follow the instructions in the voice menu to listen to the recommendations yourself:
- Swap the SIM cards of the phone (devices providing 2 slots). More often, the second socket lacks support for modern technologies.
- Activate the 3G / 4G network type by opening the Internet settings.
- Charge your mobile when you see a 20% charge level. Applies to laptops, tablets.
- Previously, the rest of the traffic sent the request * 217 #. Now the best way to find out the balance is the My MTS application. Since the network hangs, use a stationary PC, a browser. Visit your personal account, find out the balance of meters.
- The traffic has run out. Activate the next package (Turbo button).
- Order Internet, WAP, MMS settings. Routes: personal account, call 0890.
- Close programs that initiate traffic (antiviruses, torrents).
- Test a neighboring site. The operation of the resource means: the Internet connection is functioning properly.
- Stay close to the window.
Technical details
- Stable operation of wireless protocols is ensured by the immobility of the mobile device. Sounds strange - it works flawlessly. Dancing signal level negatively affects the quality of information transfer. Try to fix the position of the device (phone, tablet).
- Craftsmen make external antennas, mainly biquadrat (stationary version), vibrators. The speed noticeably increases, the reception is confident. Aces complement the design with an external amplifier, achieving amazing results.
- Smartphones allow mobile network traffic to be blocked. Check the settings according to the instructions of the device.
