After updating the security policy iOS Apple said that from now on, the thief will not be able to use the stolen iPhone or iPad. This became possible thanks to the introduction of binding an iOS device to by activating the function Find iPhone(Find my iPhone) in the menu iCloud annexes Settings.
In contact with
If this function is enabled, then neither a flashing nor a full factory reset will help to remove the binding of an iPhone or iPad to a specific one from the cloud. Apple ID.
Recently, very often with the problem of bypassing the activation of the function Find iPhone(Find my iPhone) users who bought a second-hand iOS device, the previous owner of which did not untie the device from Apple ID before selling. In this case, the simplest solution is to contact the old owner and ask him to untie the device. The procedure is simple and similar to. For this you need:
1
... Go to the application iTunes installed on the computer and click To come in.
2
... Enter password from Apple ID.
3
... Go to section Account.
4
... Go to the section " Device management" In chapter iTunes in the cloud.
5
... Press the button " Delete»Opposite the device to be unlinked from the account. 
If this is not possible, then use Apple Support. To do this, follow the link and, having selected the desired category of appeal, find the section related to Apple ID... It is possible to call the hotline or order a call back.
- Support Phone Apple in Russia: +7 495 5809557
This method is only available in countries where Apple provides customer support.
For example, in Ukraine or Belarus, this method will not work. You will need to contact support in writing. To do this, you will have to send a letter to the email address: [email protected]
... In it, in English, describe the essence of the problem and indicate the topic of the appeal " Activation Lock - Purchase Validation". Next, you will need to attach a photo with documents confirming the purchase of the device to the letter. It is desirable that they have the seller's contacts and the serial number of the device.
In other cases, unfortunately, there is no 100% guarantee of successful unlocking. It is possible to correspond with Apple support and refer to the fact that the documents have been lost or try to send data on the purchase of a similar device. Judging by the information available on the Web, some of our compatriots have successfully untied locked devices even with the help of forged documents or thanks. But that's another story ... Good luck!
We have repeatedly raised the topic of the new iOS 7 Activation Lock feature, which locks the iPhone and iPad after an update, requires the previous owner's e-mail and password to activate the device. First, follow the guidelines. Secondly, know that no amount of flashing and factory reset will help to remove the binding of an iPhone or iPad to the Apple ID of the previous owner. Therefore, we decided to write general guidelines like bypass Activation Lock and unlink Apple ID for Apple devices officially purchased and not. The problem with most people who buy iPhones from their hands is that they are trying to save 1000 rubles on very important things - complete set... A full set of used iPhone should include a phone, a headset, a lightning cable, a charger, a box with a sticker on which the IMEI and serial number match the data in the device; preferably a receipt for the original purchase. If the seller cannot offer this, then there is a high probability that your iPhone will become a "brick" in the coming days.
How to remove Activation Lock and replace Apple ID
1. Knowingly has a locked iPhone that does not pass Apple ID activation. In order to untie the Apple ID of the previous owner, you will need to write an official letter to Apple, attach a photo of the iPhone or iPad, stickers on the box and a receipt to it. The photo must be of “good” quality, meaning that all letters and numbers must be easy to read. If you have a complete set with a box and a purchase receipt, proceed to the next step 3 "Writing a letter". If not, they will need to be done.
2. You will have to get a box for iPhone or iPad anyway. Based on it, your device box will be created. We scanned the stickers in high quality from boxes and. Based on these layouts, you need to make stickers with data from your device, you need to carefully edit IMEI and serial number... Apple pays the most attention to Serial No.... The exact dimensions of the stickers for iPhone 4 are 65mm x 22mm, for iPhone 5 70mm x 22mm. Do not spare money for printing, make stickers on quality paper and a good photo printer.
3. You will need an iPhone purchase receipt. A receipt can be created in any cash register emulator and printed on a regular printer; for persuasiveness, you can wrinkle it or fold it many times before photographing. Forgery of a check is a game on the verge of a foul, forgery of documents is punishable by law. You can try to write the first letter without a receipt, indicating that the previous owner did not save it, or that the thrift store issued only a “Goods receipt”. What should the check contain? IPhone model name such as iPhone 5 64 Gb Black. IMEI and serial number.
4. When you have a box and a receipt confirming that you are the true owner of the iPhone, you need to take a photo. Use an inexpensive "soap box", put the back cover up on the table next to the iPhone, a receipt and a box with a sticker, fit the three components into one frame!
5. The first letter should be written by e-mail. If you receive an answer that your iPhone is locked through the function Find iPhone or Find My iPhone, but for Apple it means that the device is stolen, then write to e-mail [email protected]
6. In the subject line, indicate Case 1281671. Activation Lock. Purchase validation... Where 1281671 is the number of your first contact with Apple Support. How do I get it? Go to the site http://www.apple.com/ru/support/contact/... Fill out the contact form, click Start, choose a device. Install Service request and troubleshooting where you select it is impossible to set or unlock the phone. Choose to schedule a call, indicate the serial number of the iPhone, your phone number, last name, first name and e-mail, to which to duplicate the response to the appeal. Within a few minutes you will receive a letter with the assigned Case number, and you will also receive a call that you can answer, but it will not solve the problem with the Activation Lock release.
7. Template letter to Apple in order to untie Activation Lock and change Apple ID.
I have a problem with activation my iPhone 5. I have bought the iPhone in a shop one week ago and update iOS 7.0.4 yesterday. After update iPhone has an activation screen and asks previous owner's Apple ID and Password. I don’t know Apple ID and Password; I haven’t communication with him. I can not use my iPhone 2 days. I am so disappointed this situation. Can you help me to disable this function, please?
Serial No of my iPhone is 82034F66A4T and IMEI is 013208054085611. I attach photos of the box and the sales receipt.
Best Regards,
I have approblem.
8. You will receive an answer in 3-7 days, depending on how busy the Apple support staff are. The first answer will be the standard message that your problem has been assigned a number in the system. You must wait for a letter from Apple with the following content:
Thanks for sending the proof of purchase for this product.
Product: iPhone 5
Serial number: 82034F66A4TAfter reviewing the provided documentation, we unlocked the product.
If you need help, use Contact Apple Support to start your support request online and get connected to an expert.
9. After answering from Apple, you will be able to activate the iPhone with your new Apple ID. If you do not receive an answer, then repeat sending again to your e-mail [email protected] ... If you still have questions on how to activate the iPhone and change Apple ID, join our VKontakte group and discuss the topic
Warm greetings to everyone! After updating the firmware on their iPhone or iPad, users may face such a big (I would even say - gigantic!) Problem that all other errors seem to be just minor and insignificant troubles. What is it about? And now I’ll tell you everything in detail ...
IOS devices have a wonderful (without any irony) Find iPhone feature. If it is enabled (), then for any action (whether it be a factory reset, recovery, firmware, etc.) in order to start using the gadget, you will be prompted to activate it - enter your Apple ID and password (those that were set before this operation). And here the most interesting, incomprehensible and often very sad begins :(
You are trying to enter the Apple ID and password that you have been using for a long time with this device, and you are prompted with a warning like this: "This Apple ID cannot be used to unlock this iPhone." How does this happen? After all:
- Only you have used the device from the moment of purchase.
- Only one (exclusively yours!) Pair of Apple ID and password has always been used in iPhone / iPad.
- In other places - on the Apple website, the web version of iCloud, iTunes, everything works fine and comes in. But not on the gadget.
You persistently enter the correct pair of e-mail and password, and the device stubbornly tells you that everything is wrong and this pair does not fit. These are the introductory data.
Let's figure out why you cannot activate the device with your Apple ID account. Go!
Case 1. In fact, initially the iPhone \ iPad was activated with a different account
How can this be? But it can. After all, even if you bought a new gadget, it is not a fact that it actually was so. Some sellers are adept at hiding the iCloud lock. It seems to you that the device is not tied to any account, you enter your own and it seems like everything is "OK". But in fact, at the first attempt to flash it, you get an activation lock - the device simply does not accept the correct, as you think, Apple ID.
What to do? In most cases, this is a desperate situation. It is no longer possible to contact the seller, which means that it is impossible to get the correct combination of username and password. As a result, we get a "brick". The only way out is to pretend that you forgot the necessary data and act. The purchase receipt will be of great help.
Case 2. Apple error - resolved automatically
Yes, yes, Apple also sometimes "messes up". And this "sometimes" happened relatively recently, when updating iOS to version 9. A lot of people, after updating, received an error - “Invalid Apple ID. It cannot be used to unlock this iPhone, please enter other details. " And in fact they were left with a non-working device on hand. Apple tried to quickly fix everything, released a timely update and assured that it will not be so again. But is it true !?
Moreover, as users write, the first line of operators does not understand what they are talking about at all. You explain to them that there is only one Apple ID, you know it, the gadget prompts you to enter the correct pair of account (the device displays several letters from the email - and they match yours!), But they will stubbornly kick you off and say that when correct data error "Apple ID cannot be used to unlock this iPhone" is not possible.
What to do? Do not shout, do not brawl, but bend your line. Claim that the device is yours and that you want to use it. And thus try to get to the second line of those. support. They tend to be more competent. However, get ready, perhaps you will be asked the answers to security questions (if you don't remember, then change it in the account settings on the site, because there is access there!). And in especially difficult cases, a purchase receipt as proof that the gadget belongs to you. Although given the fact that you know the entire Apple ID and password, then most likely it will not come to evidence.
Occasionally, when restoring or updating the firmware, or resetting the iPad to factory settings, the device will fail to activate. On the screen, you see a message similar to the following:
Your iPad could not be activated because the activation server is temporarily unavailable. Try connecting your iPad to iTunes to activate, or try again in a few minutes. If the issue persists, contact Apple Support at apple.com/support.
In English, this inscription may look like this:
Your iPad could not be activated because the activation server is temporarily unavailable. Try connecting your iPad to iTunes to activate it, or try again in a couple of minutes.
Naturally, the type of device changes in messages: iPhone, iPad, iPod Touch. What to do in this case? Below I give tips to help you avoid this error.
Try a different Wi-Fi network or ...
If possible, switch to another network. Perhaps the error was in your Wi-Fi connection. If this is not possible, then try restarting the router. Typically, this changes your IP address on the network.
Plus, you can always try to activate the activation again under the same conditions, for example, after 15 minutes. After all, problems can not always be on the user's side. Perhaps it is true (judging by the message) some kind of temporary failure in the work of Apple servers.
Sometimes a banal reboot of the device and setting up again helps. Reboot can be done by simultaneously holding down the Home and Power keys. The device turns off, then you need to turn it on and try to activate it again.
Try activating iPad / iPhone / iPod Touch via iTunes
If you have a computer with iTunes installed (and 5 years ago it was even a mandatory requirement), then the device can be activated through this program. Connect the iDevice to your computer via a cable and wait until iTunes detects it. Then follow the instructions on the screen.
A special kind of error when installing a beta version
Theoretically, this error can also come out:
Activation Error. This device is not registered as part of the iPhone Developer Program ...
In this case, you need to either add the UDID to the database of some familiar developers, or make the latest official iOS firmware for your device (not beta) via iTunes!
Re-flashing
Try re-flashing in DFU mode. ...
There is a small chance that the firmware is crooked. If, after flashing, the tablet continues to not activate, the reasons must be looked for either in the hardware or in deeper activation problems, for example, blocking by the previous owner. The latter problem is unlikely, but was previously encountered when the recovery procedure was incomplete. However, this only applies to tablets in the "Refurbished" category.
If you have tried all the tips and nothing helps, then write a comment with an accurate description of your specific problem (device, iOS version, where the firmware was downloaded from, what exactly is written on the screen) - I will try to help everyone.
Perhaps with this you will supplement this article with your own tips and this will help someone. Sometimes a well-written commentary is more useful to a particular person than the article itself. :)
If nothing helps at all and the iPhone / iPad activation fails and you are already desperate, then it is better to take the device to the service. I hope it will not come to this measure.
When you have the box and receipt that you are the true owner of the iPhone ready, you need to take a photo. Use an inexpensive "soap box", put the back cover up on the table next to the iPhone, a receipt and a box with a sticker, fit the three components into one frame! The first letter must be written by e-mail [email protected] If you receive an answer that your iPhone is locked through the Find iPhone or Find My iPhone function, and for Apple it means that the device is stolen, then write to the e-mail [email protected] In the subject line, indicate Case 1281671. Activation Lock. Purchase Validation. Where 1281671 is the number of your first contact with Apple Support. How do I get it? Go to the website http://www.apple.com/ru/support/contact/. Fill out the contact form, click Start, choose a device. Install a Service Request and Troubleshoot where you select the phone cannot be locked or unlocked. Choose to schedule a call, indicate the serial number of the iPhone, your phone number, last name, first name and e-mail, to which to duplicate the response to the appeal. Within a few minutes you will receive a letter with the assigned Case number, and you will also receive a call that you can answer, but it will not solve the problem with the Activation Lock release. Apple letter template in order to untie Activation Lock and change Apple ID. Hello. Case 1281671. I have a problem with activation my iPhone 5. I have bought the iPhone in a shop one week ago and update iOS 7.0.4 yesterday. After update iPhone has an activation screen and asks previous owner's Apple ID and Password. I don’t know Apple ID and Password; I haven’t communication with him. I can not use my iPhone 2 days. I am so disappointed this situation. Can you help me to disable this function, please? Serial No of my iPhone is 82034F66A4T and IMEI is 013208054085611. I attach photos of the box and the sales receipt. Best Regards, I have approblem. You will receive an answer in 3-7 days, depending on how busy the Apple support staff are. The first answer will be the standard message that your problem has been assigned a number in the system. You must wait for a letter from Apple with the following content: Hello. Thanks for sending the proof of purchase for this product. Product: iPhone 5 Serial number: 82034F66A4T After reviewing the provided documentation, we unlocked the product. If you need help, use Contact Apple Support to start your support request online and get connected to an expert. After answering from Apple, you will be able to activate the iPhone with your new Apple ID. If you do not receive an answer, then repeat sending again to your e-mail [email protected] If you still have questions on how to activate the iPhone and change the Apple ID, join our VKontakte group and discuss the topic of Activation Lock.
