After iOS release 11 and security policy updates, it is impossible to activate a flashed device. The problem can also occur on iPhones that have been factory reset or not repaired in an official way. service center... Then after starting the device, a message appears - failure iPhone activation 5s. Read on to find out what to do to resolve the error.
Possible Reasons for Activation Failure
If the device has not been flashed or repaired by unofficial service centers, then the error may appear for the following reasons:
- Check if the SIM card is inserted correctly. Try using a different SIM card. To activate the device, the presence of a SIM card is required. Even if you do not have a contract for the provision of communication services.
- Make sure the device is connected to the network. Try to restart your smartphone, connect to another Wi-Fi point or use mobile internet.
- Make sure Apple servers are available. This can be done using the official service. Activation often fails after the release of an update for iOs and others large-scale changes in the privacy and data security policy.
- If an error appears when activating iPhone through iTunes, then make sure you are using the latest version of the program. You can check for updates through the Settings menu. If necessary, completely remove and download the latest version of the distribution from the official website.
- Produce hard reboot iPhone. To do this, press and hold the Power and Home buttons at the same time. Wait until the device is disconnected and start it in normal operation... Go to dfu mode(recovery mode) and flash the device.
After that, the iPhone should work. If this does not help, and you are sure that the device has not been repaired in third party services and was not flashed, then try using one of the methods described below.
If activation fails iPhone happened after reset iOS 11 to factory settings, do not try to fix the problem yourself. Contact the Authorized Service Center for assistance or contact support at http://apple.com/en/support.
Rollback to iOS 10.3.3
Activation problem appeared after iOS 11 was released. If a crash appears after downloading new version firmware, then try rolling back from iOS 11 to iOS 10.3.3. Procedure:
- Connect your device to your computer using the original USB cable and start iTunes.
- Download the version you want iOS from another site. Try to use only proven resources.
- Switch to iTunes and click on the smartphone-shaped icon (in the upper left corner).
- Click the Overview tab. On the left side of the window, click the "Restore iPhone" button while holding down the Shift (for Windows) and Alt (for Mac) keys on your keyboard.
- In the window that appears, select the firmware file that you want to install on the iPhone. If it does not appear, then make sure you are pressing the correct key on the keyboard.
Confirm uploading new iOS version and wait for the installation to complete. During the process, the smartphone may turn on and off several times. As soon as the firmware is loaded, the screen will show system notification... Only then can the device be disconnected from the computer.
Beta firmware version
If you are using a beta version of the firmware, a message may appear on the screen with the text: "Your iPhone could not be activated because it cannot contact the server or the device is not registered in the Apple Developer Program." In this case, you need to do the following:
- Using another smartphone or computer, go to "developer.apple.com" and log in to account developer using Apple ID and password. After that, register the device on the network and restart the iPhone.
- If beta testing is over (you can find out the information on the official resource), then you need to reflash the device with using iTunes (latest version iOS is available on Apple's official website).
- If testing is over, you cannot reinstall iOS using a computer, then you can “revive” the iPhone through iCloud (the method is relevant only if the service “ Find iPhone"). To do this, go to the site cloud storage, log in to your account and remove it from the list of available ones. In this case, all user data will be destroyed.
The above steps are only relevant if you are using a beta version of the firmware. Then the screen will display a message that the device is not registered in the developer program.
If the methods described above do not help, and when you try to update through iTunes, a system notification appears with the text: "The iPhone could not be activated, because it was not possible to get information from it", then most likely serial number, IMEI, MAC address or other data of the device does not match with the official Apple database. Then, to eliminate the error, you must contact the official service center of the company.
Activation error is the problem best solved by experts professional service Repair My Apple, and quite quickly in your presence. Although you can take the first and quite simple steps on your own, but only if you have a clear idea of what to do.
When the need for activation arises. First you need to figure out what this process is. First of all, you need to activate the iPhone immediately after purchasing it, so that the smartphone can fully perform the pre-installed functions: make calls, use the Internet, connect with other devices. The main task of activation is to identify your iPhone, its specification exactly for your needs and tasks. If the iPhone is not already activated at this stage, we advise you to contact the store, as the warranty is still valid.
If a situation in which it is impossible to activate the iPhone has arisen already during its active operation, it is worth considering what actions could provoke this problem... The developer does not recommend ignoring the activation procedure, since in the future this may lead to a lack of synchronization and the loss of important data. Quite often, the message “unable to activate the iPhone” appears after the next system update, factory reset or reinstallation of the iOS smartphone.
What to do if you can't activate your iPhone.
In some cases, the activation process is quite easy, in others it requires exclusively professional intervention. If you cannot activate the iPhone, there may be only two main reasons: hardware or software. Each problem has its own solution, it is important to accurately identify its source. A hardware failure may reflect, for example, a modem problem or inoperability. Finally, such a "diagnosis" should be made and a solution should be found by a specialist of the service center. Errors software are usually solved by reinstalling the iOS system.
First of all, if your iPhone requires activation, use the most universal method- hard restart it (the process depends on the model), the problem may be solved immediately after this action. It is a fairly common option when the iPhone does not activate due to the lack of connection to the server, since it is too a large number of users tries to update immediately after it is released. If the system issues exactly this message, the best way out- just wait. Second, the most the right decision- contact the service center of our company, since it is better to trust professionals to solve serious problems.
There are several other reasons preventing iPhone activation. Firstly, the absence of a SIM card, or one incorrect installation in sim tray, reinstalling this necessary element will solve the problem. Secondly, this procedure requires stable signal the network used by the selected operator, as well as the availability of an Internet connection. IPhone activation lock is also possible if the smartphone has already been linked to another account iCloud records and it has not been eliminated. Most often, this situation occurs if the smartphone already had another owner. The problem is solved by unlocking the system, for which the owner must enter a personal identifier previous user and his password. And finally, a fairly new, but very serious problem, the so-called "iOS 11 syndrome". It consists in the fact that after the appearance of iOS 11, Apple introduced control over iPhone repair... If, after repair, your iPhone contains non-original spare parts, or they were not installed in an authorized service center, the system may lock up.
Thus, there can be many reasons for an iPhone activation failure - from simple (no Internet) to quite complex (the modem died). Some can be eliminated by the user on his own, others can actually be eliminated only at a service center. If your iPhone has problems, do not put off solving them, they are unlikely to disappear by themselves.
There are many reasons why you might see an “iPhone could not be activated” or “Could not activate iPhone” error when trying to set up your iPhone. In this tutorial, we will look at the reasons for the activation error and possible ways bug fix to help you customize your iPhone
Apparently, a lot of people are having difficulty activating their new iPhone X, so if you find such an error, know that you are not alone.
But activation problems are not limited to iPhone X. There have been problems with people being unable to activate their iPhone after updating to iOS 11. Although this problem mostly affects iPhone 5S or earlier.
How to Fix iPhone Failed to Activate Error
There are many other reasons why you might not activate your iPhone, and we will list them below, as well as suggest a number of fixes that should enable your iPhone to be activated. Next, we will talk about possible ways to fix the "Failed to activate iPhone" error.
Reasons Why You Can't Activate Your iPhone
Activation lock is set
You may have activation issues if the iPhone you're using is still linked to a different Activation Lock iCloud account. Next, we will analyze the solution of how to fix the error "Failed to activate the iPhone", in this situation, when starting the smartphone.
Your carrier may have a problem
In case of iPhone X activation issues, it looks like they were mostly tied to AT&T and Verizon US customers.
The activation server may be unavailable
Apple's server that verifies that your device can be activated may be unavailable, or it may be experiencing a lot of traffic. You can check if the Apple server is here LINK https://www.apple.com/support/systemstatus/.
Your SIM card may not be supported
The SIM card on your device may not work with the iPhone.
Activation could not be completed
You may be having problems connecting to the Internet or iPhone.
How to Fix iPhone Activation Errors
Make sure your iPhone has a SIM card
You cannot activate iPhone without a SIM card. Find out more about it here: How to set up iPhone without a SIM card.
wait a bit
It is possible that the servers at Apple are busy (especially if there are new iPhone or iOS update). Check server status Apple activation by visiting the status page Apple systems here. LINK https://www.apple.com/support/systemstatus/
Remove the SIM card and reinsert it
It is possible that the SIM card is not in the SIM card tray correctly, so insert it and check if that has changed. Now let's move on to other ways to fix the "Failed to activate iPhone" error.
Reset your iPhone
How you restart or restart your iPhone depends on the model. With older iPhone models you can hold the Home and Sleep / Wake buttons together for about 10 seconds. With the iPhone 7 and 8, the process is different than that the Home button is a system-dependent sensor and if the software is functional then the button does its job, so to speak. And with the iPhone X, the process is different than there is no Home button.
Unlock Lock
The purpose of Activation Lock is to keep your iPhone and the data on it safe if your iPhone is stolen.
If the phone you are trying to activate has Activation Lock, it could still be locked by the previous user (it might be a used model). To turn off Activation Lock, you will need to enter your ID and password Apple previous user or ask them to sign in to Find My iPhone and remove that iPhone from their iCloud account. Alternatively, you can call AppleCare or go to Apple Store and as long as you can present proof of ownership and Apple can confirm that this is your iPhone, they can remove the Activation Lock for you.
Make sure you don't have a locked iPhone
If your iPhone is locked for a specific mobile network, you will not be able to use a SIM card from another network. The previous network must unlock your iPhone so you can use it with the new carrier's SIM card.
Check if your WiFi network is working
Try it alternative network Wi-Fi if you can block Apple servers blocked (if you don't have WiFi networks, connect iPhone to your Mac or PC and use iTunes, see Next step).
Try activating your iPhone through iTunes
Below are the steps to take if you want to try activating your iPhone through iTunes:
- Make sure iTunes is up to date.
- Turn off your iPhone and connect it to your computer using a USB cable.
- Turn on the iPhone and it should launch iTunes to open (or open iTunes if it doesn't).
- Once iTunes detects your iPhone, it will ask you to go through a few steps to activate your iPhone.
- If it doesn't automatically, select your device in the left pane and you should see how to activate your iPhone.
- Sign in with your Apple ID and click Continue.
- Call your carrier
If none of the above points solve the problem, please consult your dealer. And if they can't solve the problem ...
Contact Apple
There may be a bug in your iPhone that is preventing you from activating it. Apple should be able to help or replace the iPhone if it's defective and still under warranty. In this case, contact the support service.
conclusions
We hope you understand the possible ways to fix the "Failed to activate iPhone" error. If you know other options for solving this error, then write about them in the form of comments.
On iOS 11 - the problem with which in recent times many users of "apple" phones face. It manifests itself in the inability to activate the iPhone after resetting content and settings or reinstalling iOS. By activating the phone through Wifi user sees the message " ... Your iPhone could not be activated because it cannot contact the activation server". When I try to activate via iTunes, I get an error message with the number 0xE8000013 or 4016 on my computer, or the message" The iPhone could not be activated because we could not get activation information from it. "
Why does iPhone activation fail?
There are three main reasons why the iPhone does not activate and displays a message about activation failure:
Problems on Apple activation servers
The most harmless option that may be associated with the fact that at a particular moment in time Apple's activation server is really not available, as indicated in the error message. Check the status of web services Apple and, if the iOS Device Activation service is unavailable, then patience and an attempt to activate a little later may be the solution in this case.
IPhone hardware issues
Activation failed may be due to a hardware issue with the iPhone. So, for example, if the phone has problems with identifying the SIM card ( constant search network, regardless of whether a SIM card is inserted or not), the iPhone will not activate. The solution to the problem, if the phone does not activate, in such cases can be determined after diagnostics at the service center.
IOS 11 Activation Issue on Refurbished Phones
Often iPhone activation error occurs with the owners of refurbished phones. At the same time, here it comes not about officially restored iPhones, which are produced under the control of Apple, but about Chinese handicraft collected devices... As a rule, such phones inside resemble a "Frankenstein monster" collected from different parts... Very often, of the original components on such iPhones, only the processor board remains, and it may contain replaced components ... Why on such phones most often there is a problem with the device activation error?
The problem stems from the fact that in iOS 11 Apple changed the rules for the device activation system. When activated, the components are polled and compared technical information (UDID, Serial No, IMEI, MAC-Address etc.) with numbers in official bases Apple. If for some reason (and for not officially restored devices, there are a dozen reasons) the information does not match, the device will not be activated.
How to protect yourself from the appearance of a problem?
You can check the serial number of your device on the Apple website. If during the check it says "This serial number corresponds to the product that was replaced" or the check displays information about another device that does not match your model, color or memory size, your iPhone may be prone to an activation error. If you own a refurbished iPhone, it is highly discouraged to erase the content of the device or restore software on it via iTunes.
Can a Refurbished iPhone with Activation Error be fixed?
There is a solution. It consists in working with a memory microcircuit and making changes to its firmware. This operation can only be performed with your hands. experienced master in a service center with good specialized equipment. You can carry out such repairs in our service center. Information on the cost and approximate time of work execution is presented in the table below.
However, the solution is not universal and is not suitable for every case. Since most of the owners of refurbished iPhones face this problem, it is possible to determine exactly whether we can help you only after inspection and diagnostics at the service center. We will be waiting for you and will be happy to help you solve problems with your iPhone!
Instructions
Install on your computer iTunes program... You can download the utility from the Apple website in the iTunes section. Please note that this software is distributed. The installation process will not take more than five minutes, and after it is completed, the computer will have to be restarted. In the future, do not forget to update iTunes, because new versions of iOS require new versions of software for successful interaction.
Hold the power button on your iPad for a few seconds to boot the device. On the welcome screen, select the interface language and the region in which you live. Connect the device using a cable to your computer. Insert the cable into iPad carefully to avoid damaging the connector. After a successful connection, iTunes will launch on the computer and detect the connected device.
On home page activation, where a greeting is written and a small description of what needs to be done, click the "Next" button. Read license agreement and check the corresponding box. It will not be possible to proceed with the activation without your consent. Click Next again. iTunes will begin registration and upon completion will notify you that the activation was successful.
After syncing your device with the program, disconnect iPad from your computer and continue with the settings. The next step is setting up geolocation. You can skip it to activate the product as soon as possible. Especially this function can be connected later in general settings iPad when the device is in full-fledged mode.
Agree to the terms of use and unsubscribe from sending error messages from your device to Apple Center... You should abandon the option, because, regardless of your decisions, its activity will "eat up" the established traffic. But registering an Apple ID is worth it right away, unless, of course, you have an account yet. This account is shared by everyone Apple apps... On last step choose: start using iPad as a new device or restore backup from iCloud.
Sooner or later, you need to connect certain devices to each computer. Connecting devices can be both permanent (in order to upgrade a computer) and temporary (for solving current tasks using peripheral devices... In all cases, connecting a new device has its own characteristics.
Instructions
Connect device to the computer. Connection can be made using USB interface, PCI slot as well as in other ways. The operating room must recognize new device and give out system message, informing about the readiness of the given to work. If device does not have a Plug and Play function, and also if the drivers for it device are absent in the system by default, then it will not work until the appropriate software is installed.
If device requires driver installation - install it. In most cases, drivers are supplied with devices on a CD (less often on a flash). Driver installation can be done both automatically and in manual mode... To install the driver in automatic mode use the Found New Hardware Wizard. Immediately after starting the "Wizard" insert the CD with the driver into your computer. It should automatically detect and start.
